I have an incoming shipment coming from overseas and OnTrac ended up being the Last Mile Carrier from Vernon California. Since Tuesday of last week (8 days now) my package has been showing as Delivery Delayed, while sitting in their Spokane Washington facility. I have contacted customer service, which is absolutely of no help, finally 3 days later on Friday, found out that they didn't put my suite number on the package (which oddly enough shouldn't have mattered since it never actually went out for delivery). So anyways, fixed that issue, and was guaranteed by customer service, it would be delivered on the next business day (Monday), well here we are now on Wednesday, and my package is still being held by their facility, and of course there is no one to contact at the local office, because they don't want to deal with all of the irritated customers trying to find their package. I even requested to pick-up the package from the facility and was told that it wasn't open to the general public. ABSOLUTELY HORRIBLE. DO NOT USE!!!!!!! read more

OnTrac - Couriers & Delivery Services Near Me - Spokane, Washington

This is day three of waiting for my package. Goes from "out for delivery" to delayed. No way to contact the company or arrange a will-call pick up. I will never choose this as the option for my delivery company willingly. read more

Horrible customer service!!! I have 3 packages that have been sitting in Spokane for over a week and I'm not given the option to go pick them up myself because they are not delivering them!!! read more

Everytime Nordstroms uses these guys there is a huge issue with my deliveries. From delivering my packages not once but twice to two different neighbors, losing a package and now my package arrived in Spokane on 12/14, showed it was out for delivery on 12/15 and it is now 12/20 and still haven't received it. It takes over 30 minutes to get someone to answer their customer service hotline and when they do, they are ZERO help. They also won't give out Spokane number even though that is where our package has sat for over a week. No one should use this company to ship. Worst customer service ever! I can only hope Nordstroms will stop using them once we contact their corporate office. read more

Customer service didnt help whatsoever and I'm tired of the run around and my package has been here for three days and it's a gift for my son and he leaves me to go back to las vegas with him mom and it pretty much ruined Christmas for us! Something I paid for and that's a gift that my son has been waiting for since he made it to was we can't get! You guys don't see how you mess with people's plans and lifestyles! fashion nova is gonna lose out on a regular customer because of the company they chose to do business with is making them look bad! don't lie to the paying customers like I'm cool with fedex and ups and usps smh!!! Way to ruin Christmas and it's still a week away! read more

It is too bad one star has to be given. This company is terrible. They never deliver on time. When they do it is generally after 8 p in my case. According to Nordstrom they supposedly prescan so their packages say they were delivered when they really weren't. Probably so they can say they met their guaranteed deadline. I would much rather they were honest and change the delivery date. read more

3 large packages were left in front of the garage at 7:45pm in full view of the street 20 feet away. No contact or notification or even a knock on the door to let us know they were out there, just happened to see their van drive away. I would consider this company negligent in this deliver and will notify the vendor that I don't want this company TO EVER TOUCH ANYTHING BEING DELIVERED TO ME. read more

This place fucking sucks. I honestly can't believe they are a business. Package was deliver 12/16. Still there sitting with a delay :)

I've been seeing the same thing in all other reviews. I have three packages that I have been waiting on for over a week, and when 11/12 came around, they just stopped scanning my packages. There's no further updates, no record of them being scanned in at the facility. They're stuck in a "delayed" mode for days and days... If I had known the commercial stores were going to ship using OnTrac, I wouldn't have ordered at all. read more

Just a few minuets ago at 12:00pm my package was thrown in front of my door. Heard it impact. Tried calling the office. Nobody to contact. What a joke of a shipping company. I'd give a zero rating if possible. Dont use this company if you expect your things intact. read more

Just horrible. My package has been sitting in Spokane for 3 consecutive days, each day claiming it will arrive 'today.' Do not place orders with any company affiliated with OnTrac! read more

Great customer service, whoever I talked to was helpful. But waiting for the delivery was a joke. I made an order online and 2 different package carriers. Ups was on time. But ontrac was a week late, my package got to Spokane then Boise back to Spokane... then held. Bc my address? Hmm,okayyy? read more

I ordered a package on amazon and this company hand delivered it to 'a neighbor'? What were they thinking? Package was stolen and never delivered. Do not use this service. read more

Package has been sitting in the Spokane office for 16 days now. Contacted them on the the phone talked to a supervisor was told the drivers have to use their own vehicle to do delivery and if they don't want to drive to a location they don't have to. I asked if I can come pick my package up and was told Home Depot will not let them release the package to me they have to deliver it. I asked when is the estimated delivery date was told 4 months from now when spring hits. Called Home Depot told them what I was told they refunded my money. read more

I have had 100% of all 2 of my ontrac delivery orders from companies NOT arrive at all! One is still perpetually lost, since October. It arrives in Spokane in 3 days, then ZAP! thin air. The other arrived in Spokane after 3 days and it was updated daily as to delivery, then after over a month marked "delivered" to Spokane, but I am in Coeur-d'Alene, Idaho! They shut down their email system and no help comes. I have been receiving Ontrac parcels for over 10 years. Suddenly, this is an organized mob to steal other people's purchases. Shame on you. read more

I've been waiting for my dog's medication since 11/19. The package reached Ontrac's Spokane facility on 11/18, but the tracking status shows that delivery has been delayed, every day since then. No returned phone calls. No response to emails. I finally reached out to the vendor to find out my options on this non-returnable but vitally needed item. Ontrac has a horrible reputation in this area. Packages are either delayed then "lost," or they are marked as "delivered" even though we have proof that no delivery took place. If my medication vendor will not use another shipper, I will look for another medication vendor. read more

I am willing to bet this is some guy in a van posing a business. Not much of a delivery company if I am yet another customer who didn't get the package. Chalk up another one. "Our records indicate this package was delivered to X at X time" is all you get. No, the package wasn't delivered at all. No door knocks, no doorbell rings, just "Our records indicated ..." yeah. This place should not be in business in this industry as they appear to be fraudulent. I wonder how many customers had their packages stolen by this company posing as a delivery service? Never thought I had to consider the shipping company when placing an order. I will be looking out for anyone shipping with this comapny and pay a dollar more to avoid them. It is a good thing I didn't order something vital, like medicine or I might be dead right now. Avoid any online merchants using this company, or using this dude in a van posing as a company. Any response saying "We have been a company for X years." Nope, never heard of you. Now I know why. read more

I'm expecting two packages to be delivered from this company. One was out for delivery on 10/26/21 and still haven't received it. A phone call to their 800 number I'm told that when they call the Spokane facility no one answers the phone. Still today no package. I told them I think the delivery person kept my package. Second package was to be delivered Monday 11/5/21 and states it's in Spokane. Once again keeping getting an update every day that I will get it at the end of the day and no package yet. Called them today and the same answer no one answers the phone at the facility to check on status. They email them to get an update and no response. I've spoke to Veronica in their escalation department twice now and I'm not sure why they have this department because they can't do anything as well. How can a company work like this. OnTrac is awful and I've let both companies I have orders coming from through them about this situation and they need to not use them. Companies need to stop using them!!! Horrible company!! read more

Who delivers a package at nearly midnight out of a uhaul rental van?! I got woken up by my dogs thinking I was about to get robbed! Package would have been left out all night had I not realized it was a delivery! read more

we ordered 2 sets of wheels from tire rack, 3 weeks ago. wheels are inside a trailer in spokane wa. 20 minutes from us. ontrac won't deliver them, and won't allow us to pick them up via will call. tire rack is re-shipping the wheels via ups and fed ex on their dime. ontrac s-u-c-k-s!!!! don't ship with these guys if you e_v_e_r want the packages delivered!!!! ontrac customer service representative did 'squat' to help and only kept saying "i'm sorry, i apologize for the delay" but not once offered any solution!!!! would give negative stars if i could!!! read more