Thee Sweetest Folks on Earth! I appreciate their diligence sending emails for each package, and…read morekind and smiling greetings every time we get in.

Went for TSA pre-check appointment. The two employees were super friendly and efficient. Quick and…read moreeasy!

These guys have been great! I've been here twice now. Once in 2025 to return a package and today…read more2/18/26, I picked up a package. Employees I've encountered have greeted me upon entering, were nice and asked how they can help. Both transactions have been less than 5 minutes. Basically, in and out in a jiffy!

Updates...more services not offered...I called in advance to make sure a notary was going to be in…read morethe store and confirmed availability. Like many other services, they only have partial notary service. The blunt clerk stated, "We don't do that here...Go to store (blah, blah, blah) for that service.", "bring your own witnesses", etc. Just abrupt to the point of ne er returning to this dysfunctional store. I'll say it again - this store is just for dropping of Amazon packages. They don't provide stayed services like notary, passport photos, the posted shipping deadline times are incorrect...it's a sh$tshow.

Thank you very much FedEx delivery. I was promised by several emails that I would have a delivery…read moreyesterday the 29th so I took a whole day off from work. Guess what no delivery! So once again today I get another email that says they're coming today and I should take more time off. Really? That's the best you can do. No updated delivery time yesterday letting me know that you weren't going to make it. You care for your customers! Order#270095066!

I recently visited this FedEx store and was met with a lack of customer service. I had a simple…read morerequest of mailing a document from A to B and generating a prepaid label for B to A to put with the document so the recipient doesn't have to pay money to mail the document back to me. I was first shuttled to a computer to do it all myself and spent 20mins just trying to print the first label A to B. The internet was slow and then I ran into an issue with being able to pay for the second label B to A. Finally, a rep came to help but instead of offering to help they simply gave me a lot of "No we can't do that" or " you have to do that on your account". This further agitated me. Every time I tried to explain I just need a prepaid label going from B to A, they state I had to do a return label on my account. It was very clear the rep didn't want to help (probably because I'm very agitated at this point) and wasn't listening fully to provide me with the correct answer. The manager was watching and didn't intervene to help at all. I left abruptly, frustrated and with only 1 label of 2 labels I needed. The task seemed impossible at this location. Went to the north town location and was helped effortlessly.

I had to go in for a last minute business project. Deanna was amazing. It was a bit chaotic and…read morethey were dealing with a maintenance issue and there were people everywhere. She was calm and very respectful to customers although there was a lot going on. She helped me with my project and was very helpful picking out what I needed. I was incredibly grateful and impressed with her service and skills. Will definitely come back for more print needs.

The staff at this Staples goes above and beyond to help every need. When I entered Jordan…read moreimmediately greeted me and asked if he could assist me, when I explained what I needed he perfectly directed me. Then when I had a specialized question he directed me to Deanna, she was extremely knowledgeable and made me feel heard and valued. Thank you to the entire staff.

Ouch, Really bad choice for anyone seeking mail or postage on packages, mail, or any sort of…read moremailings. This place is run as a ripoff to customers who need their services. I went there to do a fax today and needed to mail envelope as well. Boy was I surprised.... the "BUN" lady did her best to inflate the postage needed on a simple envelope!! Had to pay triple the cost that the main post office would charge for same item. She did the same last week on a small package, tried to charge $10.83 for package I later sent for $4.58.???? What a ripoff place, never going there again. They double and triple your costs on any technical issue they can come up with. BUYER BEWARE, avoid this place, there is another UPS Store a few blocks away in Rosauers shopping center. Use this place or any other reputable mail station in town to avoid being TOTALY RIPPED OFF.

Had to get fingerprinting done for my Idaho intern license. At first I walked in and the cashier…read moreturned me away and said I needed an appointment. However before I could walk out the owner came and said if I was willing to wait a minute or two for her to set up she could get me in really quickly. She got my fingerprints done quickly and neatly. It was a simple process and she was so sweet. She got my package all sealed up and ready to go. It think I paid 15 bucks? Maybe 20? I can't remember but it was worth every penny for the great service. Happy to support local shipping places :)

They scheduled delivery then called day of delivery and said my frieght didn't arrive but tracking…read moresaid it arrived at 2:14 am so they lied and now I have to take a second day off work to hopefully have my frieght delivered UPS Freight in Spokane sucks

Some of the reasons I had UPS permanently removed as a carrier from my Amazon Prime account:…read more-Drivers repeatedly leave packages at outside un-secure locations, where they are repeatedly stolen - despite having the building access code printed right on the address label. (incompetence) -Drivers repeatedly mark packages as delivered when they are not delivered. (lies) -Drivers have declined to deliver packages saying a signature was required - when there was no signature required. (lies) -Drivers leave packages at wrong apartments. (incompetence) -I have had many, many conversations with persons calling themselves supervisors at the local UPS office about the repeated failures to deliver and the lies of drivers. They still can't correct whatever is wrong. This has been going on over a year. At this point, because of the excessive number of failures by UPS to deliver, within my Amazon Prime account the paperwork has been processed to permanently remove UPS as a deliverer to my address. Not an easy thing to have done, but when the problems are excessive and documented by Amazon, they will do that.

Excellent customer service. We had a package stolen from out front porch and have switched to…read morehaving them delivered to our UPS store. We are assisted in an efficient manner every time.

The person I had to deal with today was a true test to my sanity. I could have thought it was me,…read morebut I heard her arguing with another customer. I understand if policies change, I understand if processes change, I understand that some people might have a bad day. BUT what in the total teat was that? Embarrassing me in front of everyone in the store was so wrong on many levels. Was I upset? Yep, when you refused to talk to me or actually hear anything I was saying. I'm sure it showed. Not once would the yappity angry woman stop talking long enough to have real dialogue. The problem - she is blaming Amazon and me. She wouldn't even look at the email sent from the UPS Store, by the the UPS Store that had nothing about Amazon in it. She refused. I just wanted to understand. She told me to call Amazon. So I countered, does Amazon normally answer questions about the UPS Store emails? That seems odd. She wouldn't even print my label until I listened to all her vile words first. She made that clear. I asked two times "please print my label so I could leave" and she said she would after she was done explaining everything for the third time (in a condescending tone) and I could leave if I didn't let her. She even said "have a nice day" sarcastically and angrily when I said, could I please pay for my Label. Yeah Customer Service at its finest. Again, I could think it was a me problem and I was emitting some sort of "please accost me" vibe, but I saw her handle another customer just as unprofessionally. Now, did she actually return my package or throw it away? I guess time will tell.