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    Oportun

    3.0 (2 reviews)
    Open 9:00 am - 7:00 pm

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    6 years ago

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    7 years ago

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    Citibank

    Citibank

    (25 reviews)

    Anthony the personal banker greeted me and allowed me to take a short cut since I am limping with a…read morecane.He proceeded to process my transaction which needed a manager approval.Mirta the branch manager walked over and signed off promptly and was friendly and thanked me for coming in.I felt respected and appreciated.This will be my go to branch.Thank you Anthony and Mirts!

    Worst experience with a bank. Deposited a check on 03/29./24. Was told check funds would be…read moreavailable by Tuesday. 04/02/24. Found out on Tuesday that check was still in fraud prevention. Went into branch at 12710 Hawthorne Blvd, Hawthorne CA. Asked for manager he sent teller to tell us that an additional hold was being extended. We insisted on talking to the Manager that's when we met Jose Lopez (manager) he told us the check was fraudulent and the checking account would be closed.He also said it would effect future ability to open an account because fraud alert would be placed on records with check system. He went on to say we said that wreceive a legal document to take to another bank and we could present that document to a new bank but it wouldn't be the actual check. Called the Attorney that issued the check and she said check was cleared on 03/29.24. Called back to Citi bank and talked to Timothy in fraud prevention and did conference call with Attorney. The attorney verified with Timothy (city bank) fraud prevention that she issued check and the check was cashed on 03/29/24. Timothy then said he had to call her directly and he would call us back never heard from him. Called back a 2nd time and talked to Noel. He started entire process over. He put us on hold alleging he tried to call lawyer back but He couldn't reach her. He kept putting us on hold. While on hold I called Attorney office and got her Assistance immediately who stated no one was calling. When Noel finally came back and I told him that I had just talked to the office he informed me the account would be closed in 3 days for fraud. We asked fot a Supervisor got Jem she said she would call the attorney in thf morning .3/3/24 Talked to Gabriel he can't confirm check with Lawyer. We were told at branch to call and ask for someone in USA. Everyone we spoke to refused to transfer us. Finally today we got USA and was told phone system doesn't allow representatives to reach attorney with a 213 area code. So everyone was lying. We have a number to call in USA now. So at last we talked to Sade a representative at CITI bank in USA. She verified validity of check with attorney and has taken steps to take account and debit card out of fraudulent closer status and reinstate account. But it takes up to 2 weeks for this process even though check cleared same night it was deposited into Citi bank. This has been humiliating. We were told by branch manager in front of customers that it was fraudulent activity. We have hooked to at least a dozen people who blue smoke up our butts. And last thing we have been told is too wait Talked to Mart today. He first said stated that account was being Finally Clearec

    Chase Bank - I had the teller write her name

    Chase Bank

    (68 reviews)

    This branch is infuriating. To access a safe deposit box, you have to sign in to see a banker, same…read moreas anyone opening a new account or replacing a debit card. You will be waiting a minimum of one hour to be helped because the branch is chronically understaffed. I believe they let this happen because most of the clientele here are working class and and just accept this kind of treatment as the norm or choose not to speak up that it doesn't have to be this way. Even with three indoor banking machines, I've seen more than 20 people in teller lines. Its only saving grace is that bankers and tellers are patient and knowledgeable for the most part when you do finally get to see them.

    The last time I was at this branch and older Indian women came pushing through the doors, bypassing…read moreeveryone waiting and tried to push past the line and go to the front. When the employees nicely let her know she needed to wait in line she pretended to spit at one of them and tried to hit a woman with her cane. After her little outburst, I thought for sure they would be escorting her out. However, they only made her wait on the side for a few minutes and then allowed her to cut the line and go to a banker. If I tried to hit somebody with a cane, I would be arrested. The woman was extremely coherent. She was not handicap. She was just entitled. Allow allowing one customer to swing at employees and then stay with the rest of us is absolutely unacceptable. She had an outburst at me in the parking lot and pushed me to get past me inside the door and then assaulted an employee and they allowed her to stay. While LA can be a strange place, allowing a disgruntled and violent person to stay with the rest of us is extremely unprofessional and unacceptable. I do not feel comfortable or safe at this chase location. Get it together Chase, you're not the only banking option...

    Oportun - installmentloans - Updated June 2026

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