This business is located inside the Eye Center of Charleston (both locations). I really prefer to…read morebuy my glasses from the same place I get my prescription, so that there is no "passing the buck" if there is an issue. I have purchased 2 pairs of glasses, on separate occasions from Professional Optical and am very happy. The optician spent time with me to ensure I would have glasses to meet my needs as well as look great. Both Karen and Stephanie are knowledgeable and friendly. My first purchase, I picked up and it was fitted to perfection. However, because of my extreme mobility issues, I had the second pair mailed to me. Naturally, a small business is a bit more pricey than the large budget chains, but they have glasses in a variety of price ranges. Because I do not have eye insurance, I received an "uninsured" discount that I appreciated. I will absolutely shop with them again.

Last week I was on King St. with my kids, and passed by the Warby Parker. It's time for my…read moredaughter's annual checkup, and her last pair of glasses cost me around $650. Warby Parker is known for less expensive glasses, and I saw in the window that they had some styles that I knew she would like. We poked our heads in and made an appointment. We showed up this morning for the appointment and we were quite early, but they were able to see us early too, which was a real delight. The sheer lack of paperwork was refreshing, the pre-appointment stuff online was quick and relevant (seriously, why does the eye doctor need to know if my grandma had asthma?!?!), the in-store was simply showing my insurance card. EVERYONE here was just simply amazing, too. Extremely personable! After my daughter saw the doctor, she came out to give me a status update on her eyes, which was appreciated. Checkout was fast, and the price with my insurance was incredibly reasonable, far less than the other eye doctors I've been too, including big chains like Stanton Optical and Lenscrafters. I was extremely pleased with the experience here, big thanks to the team for making it so nice! J.Ja

I am a long time Warby Parker customer. My first pair was in 2011 and I haven't looked back since…read more I recently got some new glasses and the staff at this retail location are amazing! I came in to try several different pairs on. The staff helped me choose a great pair. I ran into a small issue and this location helped me get a new pair setup. Prices are still okay. Staff is superb. They have free parking for customers!!!

Despite a great experience in 2025, they now refuse to bill our insurance company in 2026, which…read moreprovides a $0 cost eye exam in or out of network. Disappointing. Gone done from 5 stars to 1. Other out of network providers recognize our insurance as wonderful with great follow-up and immediate payment.

I'm really happy I stopped by here yesterday! I have a pair of eyeglasses that needed the lenses…read morechanged with a new prescription. I'd never visited this establishment before. It's a very nice place, a great variety of glasses to choose from, and the customer service was outstanding. Kenneth worked with me to assure that the glasses would work best for me. And to my surprise, they do the work there at their office rather than sending them off! I'll have my glasses back quicker than I expected. And the price was quite reasonable. Very happy with Jackson Davenport and I highly recommend!

I've been coming here for a few weeks, for myself and my daughter. She's been wearing glasses for a…read morefew years, I've noticed that my eyesight is deteriorating. Staff is universally excellent and friendly, it may be part of a small chain, but it's owned by a husband and wife team of doctors with their mother helping out. I like that they never tried to push anything on me at all, but let me ask questions and from there we decided on additional treatment options. They *are* a bit more expensive - even with vision insurance - than going to a place like Pearle or LensCrafters or just taking the prescription and ordering online at a place like Zenni Optical, and their choice of frames is a touch limited though *quite* aesthetically pleasing (to my tastes, at least). It also takes 7 - 10 business days to get your glasses. Given that this is a mom & pop place, I'm not upset by it in the slightest, but these are things to be aware of if you need glasses in a hurry or on the cheap. J.Ja

The optometrist there is wonderful, but their customer service is absolutely horrible. You cannot…read moreget ahold of anyone, or you are left on hold until they just hang up on you, or they forget to let you know that your glasses are ready, so you just wait for weeks etc. The list is endless. I have been going there for a while with my husband and kids, but we are going to change our doc just because of the customer service. If you have nerves of steel and all the time in the world, that's a place for you. I absolutely wish I could give a 5 star review, because we absolutely adore and love the optometrist there, we are just so tired of constant issues with the front staff.

My Son accidentally hit me in the eye and I was very worried something was wrong. It was red,…read morepuffy, irritated, and tearing. I called the office and they got in me in about 1.5 hrs. They were fast and so kind. Dr. Click gave me numbing eye drops and an eye band aid for a 3mm tear in my cornea. Instant relief and not even costly. This was late Friday so my Halloween weekend would have been ruined. I can't thank the staff enough. This is also every experience I have there, not just today! Very thankful for them!!!

I've been going here for eye exams and glasses for over five years. This place is always awesome in…read moreevery aspect. I just took a broken pair of frames in, not expecting too much but within ten minutes Jen had my new frames with my prescription lenses all set to go!!! Even discounted the new frames for me! I can't say enough good things about this store.

Visited the Nexton office of Optical Impressions for an eye exam yesterday. I had a good experience…read morewith the actual exam. Picked out frames and was planning to to return at a later date to order those--- (nice red frame that I really liked). I noticed that the PD measurement was not on my prescription and asked for it to be added before I left. I was told no, I could not get this information. This has been on every prescription that I have ever picked up from optical impressions over the years, I shared this fact and their response implied that I was a liar. I use this measurement to order my extra sunglasses online. I was told this is NOT part of the prescription and it would not be provided to me. After I was insistent I was then told I could get it if I paid $30! I was also told if they provided this information to me it causes them to lose money..... I've had good experiences with optical impressions before (and have been a repeat customer) but all that was erased yesterday. My husband had eye exams & bought glasses from them in the past also. We will no longer do business with them .

This was my first time seeing an optometrist and was completely satisfied with Dr. Gupta. He was…read morethorough and answered all of my questions. Jennifer assisted me with frame selection and was very helpful. I really didn't know what style I wanted but she helped me decide on a style that fit. She handled my insurance and made the visit painless. Thanks.

I appreciated the customer service. Someone answered the phone when I called. They were pleasant,…read morehelpful and got me in to see the optometrist in a very reasonable time. The doctor was very kind, pleasant and knowledgeable. He thoroughly explained everything he was doing. It was a nice change. I felt like a patient and not a number. I'll return.

I've purchased two pairs of prescription eyeglasses from Warby Parker and have been quite satisfied…read moreso when my husband needed an exam and new glasses, we headed to their new location in Belle Hall Shopping Center. We loved the convenient location with plenty of free parking. My husband made his exam appointment on line. We were warmly greeted and he was quickly seen by the optometrist. He received a thorough exam and said that Dr. Shinner's patient rapport was refreshing. The selection process was easy due to excellent service by Vicki and Charity, two experienced, knowledgeable and friendly associates. There was ample selection for different sizes ... narrow, too. Good value with fair pricing. We left feeling satisfied. Go!

If I could leave 0 stars, I would. I came in because there was mold between the metal & plastic…read moreportion of my eye glasses. The "eye doctor" immediately told me it was not mold and due to the "nickel" on the rims of my glasses having a reaction with my skin oils. First of all, I looked up the product information and my glasses are made with stainless steel, not nickel. Second of all, I work in construction and neither nickel or stainless steel has strong discoloration oxidation reactions to "skin oils". I checked this factually with AI as well, because even though I have extensive knowledge of metal materials, I wanted to ensure accuracy. The "eye doctor" immediately got an attitude when I informed him these glasses were not made with nickel and told me he "had been doing this for 36 years" so he knew what he was talking about. Even when I showed him the product data showing they are made with stainless steel. The "eye doctor" took my glasses back to their "sonic cleaner" and dropped the unclean glasses in front of me and walked off. He did not even clean the mold/dirt on the nose pieces. And apparently no one else in the facility is "qualified to clean the nose pieces". So I left with my glasses uncleaned and mold visible on the nose pieces. These people were 0 help and had 0 product knowledge.