I was sad to see the store emptied out late last year because I assumed they'd gone out of business. A "Remodeling, Reopening in January" sign would have been a very good idea as I see that I'm not alone among Yelpers here in having been disappointed at their temporary disappearance. That said, I was very happy to learn that Cindy is indeed still in business because she is one of the kindest and most thoughtful opticians I've ever patronized. I've been going to get my glasses from her for at least 15 years and think she's really great. read more

Just dropped in to get my glasses repaired, Cindy was so helpful, didn't charge me anything for the minor repair! Next time I need new glasses, I'm coming here, great selection and great service! Thanks Cindy! read more

Yelp users gave great reviews, but I called their office for four days straight, always got an answering machine and no call back!

After a bad experience with my last optometrist, I went to Optical Solution. I chose them after searching the web, reading reviews, and asking everyone I knew, and it was a WONDERFUL EXPERIENCE! Cindy is terrific (friendly, helpful, and smart) and Dr. Palacios was everything I wanted in an optometrist. I highly recommend this place. read more

Cindy is the absolute sweetest, and BEST glasses fitter I've ever had. Saw Dr. Tran, and she was wonderful too. I love my new glasses and highly recommend this place to anyone who needs an eye doctor, contacts, or glasses! Small place with friendly atmosphere. If you like family-style practices this place is for you! read more

I've been a customer for well over a decade and can't speak highly enough about the place! Always get the best service and love the selection of frames available at the store. I've relied on the opinions of both Dr. Tran and Cindy for frame recommendations and they've never let me down! read more

I ended up getting my contacts through a location that was closer to home but Cindy helped me to check if my insurance covered my contacts. Very helpful people and I really appreciated it! :) read more

I have been going to Optical Solution for years for contacts and prescription eyeglasses. Cindy is the sweetest and most helpful lady! She is super knowledgeable about all the products as well as all insurance matters. She always helps me figure out what will be most cost effective while still getting what I need. I definitely recommend them! read more

I had such a great experience here. Cindy and Dr. Palacios were so courteous, comforting and professional. They really have a way of making you feel at ease and cared for. I had no doubt in my mind that I was getting the best care possible. Thanks guys! read more

I've been a customer of Optical Solution for 5 years and always have a great experience and hi quality care. The small staff works hard to please their customers and are always friendly. Fave optometrists in LA! read more

Amazing service and staff! I've had my eyes checked here for years and they always tend to my needs! Dr. Tran is super friendly and I highly recommend this place if you're in need of new glasses! read more

I recently purchased new glasses at Optical Solutions. Quite high end and beautiful. When my lenses were done and I tried the glasses I had difficulty seeing both small print and distances. Cindy suggested getting another eye exam with her resident Optometrist. I did so. The eye doctor was very attentive to detail and lo and behold my previous prescription was incorrect in a number of areas. Cindy offered to replace the lenses--- but when I came to get my NEW lenses she insisted on also giving me NEW glasses as there "might" be a slight variance. And with them I now see perfectly. What I'm describing here is a kind of care and service that in my experience is quite lacking in most "businesses" today. In short, Optical Solutions is a caring, ethical and positive experience. Send your friends, too :) read more

I walked by and loved the new interior design. I am new to the world of glasses so I didn't know what to expect. Cindy at the front desk was so warm and welcoming. She gave me space and time to try on glasses all on my own which I LOVED! I didn't feel presser from her in any way to try anything on or to buy and thing. When I was ready she say down with me and we went over each style and option. I ordered my first pair of glasses on the spot!! Such a lovely experience here! I would recommend them to anyone! Thanks Optical Solution!! Can't wait for my new glasses!! read more

I love this place! After two other very bad optical shop experiences in L.A., Optical Solution was a refreshing find. It has a cute, varied selection (including many options for the discerning hipster). When I told Cindy what my budget was, she totally stuck to it and didn't try to upsell me. And when I got into a bike crash and messed up my glasses less than a week after they came in, she hooked me up with a replacement under warranty, even though she didn't have to. Great customer service, lovely local business. read more

The customer service at "Optical Solution" was absolutely top-notch and I would recommend it to all of my friends and family in the area. This morning, one of my lenses fell out of my glasses and within 5 minutes, they fixed my glasses and provided me with information on what to do if this were to happen again. Aside from their great service, I was impressed by their array of designer glasses. I'll definitely be returning when it comes time to buy a new pair! read more

I had an ongoing problem with another optometrist who could not have been a more awful group of people on every occasion -- I won't name names, but it rhymes with Blackstone Optometry. Anyway, I turned to Optical Solution to help me use a manufacturer's warranty on frames I hadn't even purchased from them, and Cindy was just incredibly nice and helpful. She went out of her way when she didn't have to, got my son's frames replaced, she even showed me a temporary repair on his broken frames that kept them from falling off his face. Anyway, this store has a great selection of frames and a great staff, and I can't recommend them more highly. read more

I emailed these guys and then called them at 10:30 on a Monday. They didn't pick up the phone, and I wasn't able to leave a message. They still haven't responded to my email. I made an appointment with Lenscrafters. read more

Helpful and friendly staff! Dr. Tran is attentive and thorough while also being friendly and caring. Great selection of frames that for both myself and my wife. read more

Was such a pleasure to get my eye exam at Optical Solutions. Cindy kindly helped me wade through the myriad of option with my insurance and Dr Tran was really helpful and thorough. Highly recommend! read more

I've been a patient here for about 7 years and always find myself returning because of the great service. I had a difficult time putting on contacts before and Dr. Tran was able to successfully help me put them in. If it weren't for her, I'd still be hiding behind dirty, foggy glasses today! She is really personable and her staff, Cindy is very helpful as well in fitting me with great frames for when I need a break from my contacts. read more

I am in love with this place! They are the very reason I steer clear of chains. Friendly, honest, reliable and speedy. They have a wonderful selection of glasses, along with bongos and a must see bathroom. read more

Optical Solution has some unique and cool eyewear! This place is not to be missed. Where can you see brands such as L.A. Eyeworks, Bruce & Booth & Tom Ford. Cindy is amazing & knows her stuff when it comes to eyewear! read more

This is the best optometrist and optometry place I have ever been to. I have been wearing contact lenses since I was a teenager and this is by far the best service that I have ever gotten and it is by far the best optometrist I have ever seen. Dr. Palacios is the best. I highly recommend this Optometry place. It is worth the drive no matter where you live in the Los Angeles area. read more

Friendly staffs and very good service, I been with Optical Solution Optometry at least over 8 years now and never have any problems with service and their staffs and always can find a good deal pair of glasses to buy from them. Love this store read more

Absolutely fantastic service.....I recommend to anyone looking for an optometrist or optician, doesn't get any better.

Best optometrist in Silverlake !!!! The staff is very friendly and extremely helpful. Their prices are very good, luv the selection in frames. I would reccomend anyone who hasn't stop in to check this hip place out. The music they play is awesome. read more

Cindy is great and they are very patient and caring. Long time neighborhood business. Great place.

Sorry to report a once revered place in Silverlake to get eye exams, very chic & reasonable prices has come to a halt in the road. It's not the same as it was 10 years ago so I must move on to another place. read more

One star review for one star service. First of all, in all my years of living I have never walked into an optometrist office that charges you for an adjustment on your glasses. *Especially* if you're a patient. How are you going to charge your own patients to get a screw tightened up? I could understand if someone walked in everyday to get that done, but once a year, do you really need to do that? I've worn glasses for about 30 years and again, this is literally the only place I've ever heard of that does this. Second, ask about what their policies are on frame warranties. I had a pair of glasses that had a manufacturing problem and Cindy charged me $20 to get a frame replacement. I contacted the manufacturer and they said it's suppose to be free but they can't control business practices. $20? For what? It costs $4.95 priority mail to ship the thing out and either way, I should not be charged. Once I got them back, they still had the same problem but I kept them because I didn't want to get charged again and Cindy seemed bothered with the whole thing to begin with. Talk about the most passive aggressive person you could ever meet. If you ask her a question she will try to answer it before you're even done in a very irritated tone, yet with a plastic smile on her face. She's just awful. She acts nice, but you can just feel how phony it is. She seems to be unhappy with her job and her life and takes it out on the people that are helping her keep a job. ( The customers) The only time she seems somewhat content is when she's taking your payment. The doctors here are fine, but this woman Cindy will not allow this business to grow. I don't know if she's the owner, but if she is, she needs to know that she's shooting her own foot. If she's not the owner, then she needs to be replaced with someone who isn't so unhappy and mean. Oh and lastly, I agree with another reviewer that the business hours are horrible and if you call it's hard to get an answer. read more

It's mid-December, and I realized I have a lot of money in my HSA that I have to use by the end of the year. I decided to get new glasses. I'd had my eyes checked at Optical Solution a few months ago, so I stopped by to look at their frames and get a copy of my prescription. They're closed for remodeling until Jan. 2. That's all the sign said -- nothing about how to contact them in the meantime. When I called, the voicemail sounded like a personal cell. Unless someone gets back to me, which somehow I doubt, I'll have to get an eye exam elsewhere to get glasses made by the end of the month. Luckily, I have money in my HSA for it, but what a waste of time. I'm sure lots of people rush to get glasses in December because of the HSA -- worst time of the year to do remodeling. They could have sent an email to their patients warning us about it. At least the sign on the door could have been more apologetic or said how to contact them if you need something important. Same with the voicemail message. Moral of the story: always get a copy of your prescription after an eye exam. Optical Solution, you really left me in the lurch. I will not be coming back. read more

Normally my yelp has always been to check reviews rather than create one. But I came across a place where I just had to because it is very much so deserved! This place is GREAT. I went in not expecting any of the treatment that I actually got. Cindy at the front desk was very comforting. When I saw Dr. Tran she was genuinely concerned about not only my health but my overall well being. Even my future. I never had this type of concern or treatment coming from someone who was merely a stranger when I walked in. I left feeling like I just visited family who cared about me. Thats just so great especially with medical concerns. I will forever get everything I need optical related from Optical Solutions! Awesome experience. I love it. They worked with me and helped me out. Informed me on everything I needed to know. Truly took care of me AND I was scheduled for an appt the same day right about when they were going to close. I highly doubt I'd get the same treatment anywhere else. Thank you Optical Solutions!!!!!!! read more