The world is hard for so many right now. Finding friendly, supportive, and professional customer…read moreservice is getting even harder. Not at Staples in Concord, tho: Michelle, manager Dayna, and staff make this Staples an oasis of easy in a hard world. I needed flyers for a tenant organization finished - I did what I could on my own, but needed an expert to get my project over the finish line. Michelle was super patient and kind when I told her I was paying for everything myself and generously created an order I could afford. The flyers look awesome, and I left Staples with a huge smile and the knowledge that there are a whole lot of good people still in the world, humans who share their power rather than steal yours. Thank you, Michelle - you are awesome!

Look, if you're looking to do Clear TSA Pre-check, maybe do it elsewhere unless you are willing to…read morewait around even with an appt. We scheduled 3 appts on a Saturday. Despite our appts at 2:10, 2:20 and 2:30 pm, we did not get seen until 3:25 and done by 4 pm. We arrived at 2 pm. Signed in and 1 person ahead of us and 1 person already getting signed up. While we waited, another party arrived. The person in front of us was assisted and then at 230, we were told that he (it's one person) would be breaking for lunch for 45 min. Say what now????? The signs in the store and website say lunch/closed- 1-130 pm! Smh We left and came back by 3:10 pm. To our frustration, we were not even the next one assisted. It was the people arrived after us. Hooowww? This made no sense. Needless to say, we were not happy. Anyhow, we were finally helped and though the representative was friendly and did a good job, we will not be utilizing this service here again. My future preference would be to arrive earlier at the airport and do it there. Unless you have time to waste, feel free to do it here. In my opinion, this was not a pleasant wait especially when you have an appt. 1 star for plenty of parking 1 star friendly service by actual staples employees who greeted us when we arrived and left.

I was in the store doing an Amazon return at the kiosk and I was attempting to clear the printer…read morejam for the receipt when a gentleman came over and said, "excuse me sir, I can do that." First, I am a female, second, I have a short pixie cut. He made an assumption from looking at me from the back. I am petite and small framed, do not look like a "sir" at all. Please don't make assumptions of a person from behind, use a general greeting in the future.

Rude staff especially the old asian guy who handles notarial services.They simple have no logic. I…read morewent to another UPS location and they accepted my document. This branch has the most rude staff ever with no common sense at all.

The UPS store is in my neighborhood. I've been coming here since 2019. The service has always been…read moregood. Lately, I came here to get a DOJ background check. The staff were helpful. I didn't have to wait long. They required my drivers license and fingerprints. They forgot to give me back my drivers license, but this is a simple mistake and came back the next day to pick it up. The store is smaller than some other UPS stores I've seen. They have a limited supply of items for sell for shipping than I've seen in other stores. For Amazon packages you just have to make sure to bring a printed label or you'll get charged for print out. I think it's around $1. Also, if you bring something large back from Amazon you need it packed in a box. Get in, get out and great service this is why I will continue coming to this UPS store

Awesome service and a great staff for all your shipping and Amazon return needs. They also do…read morenotary which is fast and convenient.

The rep was cool both on the phone and in person when I dropped my shipment off. Good customer…read moreservice. She walked me through the process of returning an item.

Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I…read morewas unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience.

We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.

I recently used copy station to make copies for my son's studies, and the experience couldn't have…read morebeen easier. I emailed them a request, and by the time I stopped by, everything was printed and ready to go. Quick and easy! Their communication was prompt, the pricing was fair and competitive, and the service was genuinely friendly. The print quality was excellent and they followed my instructions exactly as requested. Copy station is a reliable local gem--. efficient, accurate and great to work with. Highly recommend.

Highly recommend Copy Station! Greg and Boris are awesome, I have ordered from them twice already…read more They do not disappoint. I ordered my signs and business cards for my real estate business. Competitive prices, quick turn around, design assistance, and outstanding customer service! Shop and support local business!

I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac…read morewas stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error.

Tony, the manager helped me today with my returns. Two other staff helped me... I had many items!…read moreThey were all patient and friendly even though I took so much of their time. This is the only place I do my Amazon returns, and they may hate me for it, but they do such a good job, I'll keep coming back!

I had some cards printed up for my business and was very disappointed in the quality as I found out…read moreafter the fact that the cards are printed using a photo copier. For the prices they charge I expected a much clearer picture as the cards looks muddled and almost waxy. The owner was apologetic but did nothing to remedy the situation. The owners wife was very rude. If you are looking for quality, go elsewhere.

Friendly stuff,great prices,fast turn around ,no matter how small or large the order is…read more Kathie is great at computer design,she is also a great photographer,Bill is a real business owner from that "old school" where -quality comes the first- it is not just the slogan. I wish I would know about that place years ago. As a small business owner I've spent lots of my valuable time and money at Kinko's or Office Depot. for my business forms,contracts,business cards,posters,e.t.c.... Not anymore. Thanks guys!

Vivian is amazing! She helped me get some marketing tools printed with next-day pick up service…read more Not only was BPI efficient & professional, but I shopped around for pricing before finding BPI and they delivered the same quality for more than half the cost of a popular shipping/printing company. PRO TIP: Check with BPI first before hiring anyone else to do your printing. Thank you, Vivian!

We use BPI for work projects because we trust that the work will be done fast and professionally at…read morereasonable prices. I love the personal service from people who remember me and actually know what they are talking about.

This place was great when I needed something printed but I drove by and see the sign is gone and…read moreeverything inside

I contacted this place 3 weeks in advance regarding having some signs made for an upcoming event,…read morefollowed up with them weekly with emails plus a phone call but they never even had the courtesy to follow up and give me a price or details whether they were going to make my sign or not. On the phone he said they could do it and would look at my email again, but zero response.