I had a terrible experience at this MRI facility and would never return. I called five times before…read moremy appointments, with each call taking over 20 minutes due to extremely poor customer service and unhelpful staff. My first appointment was canceled the same day. For the second one, I spent over 30 minutes on the phone with terrible service just to confirm the MRI type. Upon arrival, the front desk initially verified it was the correct scan. However, the technician later contradicted this, claiming it wasn't, and the front desk then agreed, stating the requested scan didn't even exist. It was a complete waste of my time. The service was disgusting, and the owner should be embarrassed by how poorly this place is run. Terrible care of patients. The front desk and manager should be fired and the service tech.

Top quality Radiology with great staff. Jaron did my CT scan with great explantation and caring. He…read morewas super. Mia and Annie at the front desk were helpful and nice. Love this place and wouldn't go anywhere else for radiology. SO much better than other places in Aventura that were nightmares. Highly recommend! Late hours also. They are fast and efficient. They couldn't be any better.

I was so nervous going in for a pelvic MRI. I am super claustrophobic…read moreand freak out in closed in places. But the staff made me feel so comfortable and all are so friendly. I want to give a shout out to a few of my favorite people. Katy, James, Carlos, Josh and Tahima, thanks for putting up with me. You guys are the absolute best. On a side note, to anyone who is claustrophobic, I suggest bringing a blindfold and putting it on prior to them putting you into the tube, I brought one and it helped so much. Thanks to all

I'm writing to express my frustration with the second failed attempt to perform the expensive…read moreClearly CT scan. My heart rate was around 75 after taking one of the two 100mg beta blockers prescribed for pre-medication. Ben advised against taking the second one, but the nurse suggested that I could take half of it. This reduced my heart rate to 71, but it still needs to be closer to 60 for the test. I'm disappointed that they are resistant to allowing me to take the second whole beta blocker, as this is the same issue that they encountered at their previous location.

Excellent location size of the waiting room well lighted and of course the personnel attentionread more

Got a great call from the call center, and spoke to someone by the name of Eba…read more She helped me to reschedule as my order was done incorrectly. She was kind and thorough and answered all my questions and best of all she listened . A breath of fresh air in customer service. Look forward to hearing from her again .

High quality Very efficient staff…read more Excellent service Clean premises They received me exactly at the time of my appointment

Got lucky to schedule at 7. Front desk was friendly and check in was simple. The injection and the…read morescan done in a timely manner. Explanation by the staff was clear. Certainly recommend highly

Avoid this place! I called ahead and was quoted $500 for a breast MRI with contrast. I chose Alfa…read moreDiagnostic based on that information. Due to anxiety, I ended up doing the exam without contrast. The receptionist called my husband in for a refund, which was surprisingly low. Later, the manager said the price would've been different if I had followed the doctor's instructions--something that was never clarified beforehand. Worse, the manager abruptly canceled my exam after I had entered the MRI machine, even knowing I have claustrophobia. No empathy, no professionalism. She was impatient and dismissive, despite dealing with vulnerable patients. If you're anxious or need clarity, I highly recommend looking elsewhere. I'm now trying to escalate this beyond the local manager, as this experience was unacceptable.

I have used this center on several occasions, my husband and I, due to its convenient location. The…read moretreatment from the employees is good; we have no complaints, but every time we have a procedure done, they never send the results to the doctors. We have to constantly call them to get them to send the information to the doctors. Please note that they perform Bone density tests using a CT scan. My husband's Rheumatologist informed us that they had requested a Bone density test, and they had done a scan. Yesterday, 08/11/2025, I went to claim the procedure, and they simply told me that they do not conduct Bone density tests; they do not have the equipment. They do CT scans, which is not a complete study. Mirtha Llanos

Yesterday 9/23/24 was my first time at this office. I saw some of the low rated reviews, but I had…read morea good experience. The receptionist greeted me nicely and gave me some forms to sign. I didn't have to wait very long when Louis/Lewis called me into the exam room for my echocardiogram. He was very professional and explained the entire procedure to me before he began. It had been 10 years since I had had an echocardiogram. It took about 30 minutes or so, and it was done. I am satisfied with the service and care that the DMI staff provided. There is abundant free parking underneath the 3-story building and around the perimeter of the building, including wheelchair accessiblability close to the entrance. They are located a few blocks behind Aventura Hospital.

I had a CT scan at this facility several months ago. I am on medicare. When I arrived the woman at…read morethe desk told me I was scheduled to get both a CT exam with contrast AND without. She charged me a deposit upfront of $161.65 for both. Turned out It was only the CT scan WITHOUT contrast my doctor authorized. The technician told me the deposit would be adjusted and refunded on my CC. Never happened. I was only supposed to be charged $93.30 per medicare. They overcharged me $68.35. I called billing. I was told I would be refunded. She gave me a call back number to follow up. Nobody ever answers or calls back. No refund given. This is outright deceptive business practice. If this is how they handle the business end, why would anyone trust they handle the medical end any better?

Everyone was really really nice, my wife was well taken care of, they made sure that she was…read morecomfortable.

The front desk is superb. However the doctor should not be working with claustrophobic patients…read morethat need an MRI. As it is extremely difficult to stay in the same spot for 30 minutes without moving, this is even more difficult for a claustrophobic patient that is being kept in a tiny enclosed space. After about 20 minutes I began to struggle and twitch a bit. I was determined to get through the MRI but the doctor had placed headphones over my ears with horrific music playing. Over the horrific music he is yelling "STOP MOVING" After his third time scolding me I decided to end the session as I could feel panic arising and taking over my body. I just needed to move my body and get out of the tiny enclosed space. The doctor was also rude, cold, and had ZERO manner.

The morning crew is so professional and amazing. The girls in the front are very helpful and…read morefriendly. The gentlemen that works the MRI machine understands the importance and needs of the patients as it's very stressful to be 45 minutes without moving inside a cylinder. I'd gone to another facility that provided MRI and wasn't able to do it. For many, doing an MRI can be stressful and challenging. I found this place, made the appointment and I recommend this place 100%. I needed 3 MRI and for a chubby person that had surgery and gets anxious of being in a small cylinder that you can't even touch your nose will inside as there is no space, this place is where you need to go. As you enter the girls talk to you and answer any questions you may have. The guy that does the MRI has patience and works with you as how the machine works, make sure you are comfortable and relax. He puts the glasses and talks to you through the process letting you know what the machine is doing and the time frame. For me that was epic as not many care to help you in a way to make you feel less anxious. Thank you so much for making this experience better. My appointment was at 10am, so this morning crew, thank you so much. Only those that need to do or have done an MRI will understand this review.

I can't Thank the whole crew in this office! Tatiana really went beyond to help me and I was very…read moresnippy with her due to my doctor not doing their part, but I have to say the whole office from the front to the back could not have been more professional , friendly kind , patient & went the extra mile to make me feel comfortable, if you need an MRI this is a place to go ! Let me tell you it's clean , on time , if not ahead of I have to schedule they even give you warm blankets! Thank you again for your kindness! PS it's open MRI for people like me who are very claustrophobic!