Avoid this Verizon location. Verizon as a company has been great -- they've helped me get low…read moreinternet rates and I recommend their service overall. But at this location, the service was rude and dismissive. A man named Victor, who wasn't even in a Verizon shirt or name tag, abruptly said "Email and name--that's it," then "I'll print your receipt" in a harsh tone. I honestly thought he was another customer at first. Simple return, unnecessarily unpleasant. Don't recommend.

False advertiment. I was told I would get a free watch to maintain two lines and pay for only the…read moreplan. I'm now paying for the watch. I'm so pissed

i love how they guided me to the machine and assisted me with paying my bill…read more The lady was even kind enough to help me when I was short, even though they do not give change in the store she found some little change and help me finish up my transaction at the kiosk

Absolutely the most horrendous service I've ever received anywhere. Incompetent staff and basically…read morerobbed me blind. Was sold a defective phone which i was charged a restocking fee when returned.. And have been fighting ever since in addition to being charged for another time by billing. The staff it are morons. No nothing about any products other than how to charge you and leave.. Do not go here!!!

This place over charges. Needed to replace the screen of our phone and I had the replacement part…read moreand tools to go with it and he still charged so much to get it done.

Another store sent me there because, after cleaning the port of my iPhone, which wasn't charging,…read morewhen the phone still wasn't charging. They thought I needed a new battery, which they didn't have for my phone. iFix 4U found that by the time I got there, the phone was charging again, and didn't need a new battery after all. The problem was solved, and I didn't have to pay a cent. I also got excellent advice about future purchase of a replacement of my old but still functioning iPad. I was very happy with their service, advice, and honesty. Can't wait for more problems, so I can go back there again!

This morning, I went to pick up a TV after receiving a notification that it was ready for pickup…read more When I arrived at the store, I gave the associate my customer ID number, and she assured me she would retrieve my order. Unfortunately, the TV couldn't be located, and I ended up waiting... and waiting. After 25 minutes, I was still standing there with no update on an item that was supposedly ready. I'm a patient person, but at that point, I felt it was more than reasonable to ask for a manager. I spoke with Gracie, and while I made it clear that it wasn't the cashier's fault, something clearly went wrong behind the scenes for a "ready for pickup" order to cause such a delay. I'm not sure what the holdup was, but I found the situation unprofessional and disappointing. Customer service is what keeps a business running, and when it's lacking, it leaves a lasting impression. At this point, I'm uncertain if I'll shop at this Best Buy location again. Just sharing my honest experience -- best of luck to anyone else planning to pick up from here.

AVOID - HOLDING $4,591.64 FOR 108+ DAYS…read more Best Buy Mount Vernon took my CASH and has refused to return my money for over 100 days. TIMELINE: - 7/25/25: Returned $4,814.53 (paid cash). Got $222.89 back, owed $4,591.64 via "mailed checks" - Best Buy Policy: 10 business days for checks - TODAY: 108+ days later - NO CHECKS, NO MONEY - 1,000% OVER their own policy THE RUNAROUND: - 6+ customer service contacts - scripted responses, zero help - 10/31/25 8:28 PM: Store manager promised email "in 2 days" - 10 days later: NO EMAIL, no resolution - Can't get: check numbers, amounts, dates, tracking, or ANY accountability DISABILITY DISCRIMINATION (ADA VIOLATION): I'm wheelchair-bound. Best Buy agents: - Refused remote assistance - Told me to "send a friend or family member" instead - Made me travel to store repeatedly despite mobility limitations THE IMPACT: - Late on rent (missing $4,591.64) - Business shut down (can't afford phone) - Delayed medical care - 108+ days of financial hardship WHAT BEST BUY VIOLATED: Their own 10-day refund policy Federal consumer protection laws ADA disability requirements Made false promises (manager's email never sent) This isn't customer service failure - it's theft by delay. They took my cash, won't prove they sent checks, refuse to help disabled customer. CASE ID: 362871333 MEMBER ID: (My Best Buy Plus member treated like garbage) BBB complaint filed. Federal complaints in process. DO NOT PAY CASH FOR RETURNS OVER $800 AT THIS STORE. You trust a company that takes your cash then makes you beg for 100+ days? AVOID BEST BUY MOUNT VERNON #471.

I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

Ed was great, gave me options, and repaired my phone quickly. Five stars. Highly recommendedread more

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.

Simone was excellent!! She fixed all my issues. Came in to…read morefix viruses on my phone she was patient and understanding

Rego (or Rico) could use more customer service training, his communication skills are poor and…read morecould use some polishing. The experience at this Verizon store has been awful. They will read whatever is front of them (in the system) and they have a hard time explaining what they are reading. They will ask you to call corp. instead of them resolving the issue or offering a solution. The only way to resolve my issue was to call a corp. line and 3-way the store. That is unacceptable. For the mean time, I will be finding a different Verizon store in case I ever have to go back to a brick and mortar.