I visited the Roslyn location today and I had one of the WORST EXPERIENCES I ever had.. Mateo was the person I spoke with, VERY UNPROFESSIONAL & RUDE customer support!!!! Provided my info and he got the info incorrectly HOWEVER kept saying incorrect acct info. He didn't even try to cooperate to find out BUT just giving such an attitude. Long story short, VERY DISAPPOINTED, UNPROFESSIONAL, ROLLING HIS EYES talking to us....UNBELIEVABLE how can be got hired as a professional representative for OPTIMUM. I'm canceling my service!!!!!! Optimum must never ever hire someone like him!!!!!! read more

This review is for Optimum in general. Double billing customers even after official cancellation of services at one location and swapping to a new location... even after multiple calls emails with various complaints THEY STILL ADAMANTLY HAVE IT INCORRECT in their favor. How is equipment not returned when you have their installer come in to swap out the modem... from their error now those late charges have compounded and stuck... TIME TO BRING THEM TO COURT TO GET IT CORRECT since the ten calls mailing and emails can't get the bill correct... SCAM PRICES IF YOU'RE OVER-BILLING CUSTOMERS !!! This occurred with our company and with us personally. IM READY TO PAY MORE WITH ANOTHER PROVIDER AND FED UP WITH THIS SCAM COMPANY where customer service representatives blame us for their mistakes. read more

Logan was amazing and made everything so easy. The whole team was friendly, knowledgeable, and very helpful. Highly recommend.

This location sent me home without explaining anything to me regarding my questions. Zero information. I was more confused leaving than I was walking in.. And watch your bill!! They'll rip you off, overcharging, and won't correct it on their own. They say they'll fix and adjust your bill once you call them out on it... but they don't. This company has no integrity at all. read more

Poor and un knowledgeable customer service this is third time I come in for a simple $2.50 card that enables my TiVo to work and they can't get that right. There is no line for repeat issues. There is no greeter. This is a mash up Of Verizon and Optimun so the merger allows for more profits with less quality service, which is a growing trend in the US. It's a poor option but there is nothing better it's all the same lousy service anywhere. read more

They have frequent reception issues. The sound will cut off in the middle of a show. The internet service can also be spotty. There prices also just keep going up. I am going to start looking for alternatives for high speed internet and TV. read more

Service stinks at optimum. Nobody, and I mean absolutely no one picks up the phone. I was on hold for over an hour. Tried calling the Roslyn store and got the same automated system. Canceling my service as soon as I can get a person on the phone. It is now an hour of waiting. As a senior citizen, I don't need this aggravation. I could have a stroke waiting for someone to take my call. read more

I have been an Optimum customer for over 20 years. We were paying $289/month for rental fees (router, cable box) to get cable TV, internet and a landline we never used. After spending 45 minutes on hold, I finally reached someone to discuss my package and got disconnected twice. I canceled Optimum last week. Started Verizon Fios ($64/month) and YouTube TV ($65/month). The service from Verizon has been outstanding. The installation was professional and simple. The Verizon Fios fiber-optic network is much faster and more reliable than cable. So glad we cut the cable tv cord and cancelled Optimum. read more

Worst service ever. I moved and changed my service to the new address. I had to make three calls one for 45 minutes to get my service disconnected. This company has set up obstacles to terminating service. It's insane. Three times I was asked if want to keep the service I already transferred before I could disconnect my old service. I have to question their ability to function as a business. read more

O stars this system sucks I went from cable to fibre and it is horrible ... I wanted to go back to cable and they told me I couldn't ...WTF ...tv freezes... can't DVR or control stop start or hold ...newer doesn't mean better ... Optimum should be ashamed of themselves for this scam ...zero stars..the only reason I said one star was to allow me to post this review!!!! read more

Tallia ID# IWA will be the reason my family finally breaks up with the abusive boy/girlfriend. Who has a supervisor named Tallia that hangs up on their customers? Optimum. Verizon has great deals guys. Better value and way better service. Double check these facts with some review research on Yelp:) Oh and here's another great example of customer service: see pics . Look at the times, I waited an hour.Can't make this stuff up! read more

Optimum - Still no answer. I ended up waiting an hour. - Internet Service Providers Near Me - Roslyn, New York

Unprofessional at customer service. Deceptive with services. I am paying for months n months for 400 mbps getting hardly 45 mbps!

Horrible system. Do not get this cable or wireless service. Get Verizon, streaming service or anything else. Overpriced and terrible connection constantly. read more

Optimum just completed my migration from cable to fiber for internet and tv. I have a big 100+ year old house with wire lathe and plaster walls. Wifi signals do not penetrate these walls. Optimum came in to my home and figured out what had to be done and they made it happen. My WiFi signal has never been this fast and the coverage is perfect. They have fully exceeded my expectations. I am a very satisfied customer. read more

For the past 5 months I've called Optimum and talked them down. Then the next month my bill goes up regardless... today, my service is slower, my bill was supposed to be lower and then they tacked on an additional service fee?? Pretty sure no one has come out to service my internet in years. So it's actually higher than before and I have MUCH slower internet. Insane! read more

Terrible internet service. I cancelled my service in late Feb because I moved. They continued to charge me until June even though I cancelled in Feb and called customer service several times because I received a bill a month later. Customer service said to disregard issue is taken care of, which was not true. I continued to get billed and now it's in collections. I cancelled Feb, enquirer about bill and reminded them I cancelled in March and continue to try and dispute bill even now. It is suppose to be under investigation and Optimum never followed up. I'm glad I'm with Verizon now. Terrible unprofessional and ineffective customer service. read more

i contacted customer service to find out why my bill is so high. i asked if they give senior citizens discounts, aarp or military discounts as i was on the phone with the representative he stated they do not give any discounts at all. They said when a discounts become available they will let me know. I will not hold my breath. I will shop around and get prices. read more

We canceled our services due to moving. I cannot tell you how infuriating the process has been. We have been called over 15 times since we canceled 5 days ago. We have explained endless times that we do not have a residence at the moment to even have a television service and yet without fail we continue to get accosted and harrassed by the "retention" department. It is upsetting and quite frankly annoying that our phone is ringing constantly during such a stressful and busy time in our lives. These people don't understand the word "no". Well, you'll understand when we "no" longer pay for your services. I WILL NEVER AGAIN BUY FROM THIS TELEVISION PROVIDER. read more

Years of being a customer and cannot say enough BAD things about OPTIMUM. A simple call to update a credit card for auto billing turned my stomach. AWFUL. One person cannot accept this change for privacy reasons. Transfers me to someone else, repeat the same story and another switch...nothing...I went on the chat site of the computer and nothing helpful. What a waste of time and energy. I guess I will wait till they cannot use the credit card they have and see how fast they CONTACT me... Maybe they should concentrate on their own business before they venture out to others. AWFUL. read more

This place is the absolute worse. Don't be fooled by the beautiful neighborhood. I went there today because my router needs replacement and I don't have internet service at home/home office. They were unable to help me because "their internet went out". How is it even fathomable that the Internet service provider doesn't have internet service !? The irony in this story is ridiculous. To top it off the employees were not doing anything to try to help the customers , we just had to leave empty handed. read more

Hi everyone! Bet you didn't think you'd hear from me again so soon. Well when you're dealing with a stink-fest like Optimum you just never know when, do you? So once again and again and again and again and again (you get the idea) todays TMKS (The Michael Kay Show) on YES didn't begin recording as series scheduled. Thanks so much you wonderful folks at Optimum who are always looking to "optimize" our experience. Recommendation? Change your name from Optimum to Minimum!! F**k you and have a nice weekend!! read more

Worst internet provider. Go with Verizon or even Comcast. Fees don't match what was written in email, hours spent with customer service being transferred between departments, pushy salesman, canceled my internet a month early, hours again to get it reactivated read more

I would give zero stars if possible. I've been a customer of theirs for 20 years. They deactivated my service without any notice -no balance has ever been on this account; always PIF. I've been calling all week to get some resolution but I've been blacklisted by their reps. Been put on everlasting holds while they pretend to help. Shameful for this company to do this to a customer of 20 years. No wonder Verizon is taking over read more

*********FOR ALL YOU OPTIMUM SUBSCRIBERS...INTERNET, WIFI, PHONE, TV......*********I have been an Optimum subscriber for a little over a year, subscribing and PAYING for their top of the line speed of 1GIG........I have tested the ACTUAL speed as opposed to the ADVERTISED speed over the last few weeks.....ADVERTISED 1 GIG......ACTUAL varies between 250mb and 550 mb...averaging around 450mb------HALF WHAT WAS ADVERTISED AND WHAT IS BEING PAID FOR....So when I call Optimum to report this and try to resolve it by either a price reduction to what service I am actually receiving or an effort to elevate the service to what I am paying for....BOY was I in for a surprise from this company......Of course like any well oiled machine....they never let you talk to anyone that can resolve the issue.....the "supervisor" cant talk to you or they will get back with you.....BUT....do you know what I was told was the policy of OPTIMUM......listen up all viewers.....subscribers, present or potential......"""""POLICY OF OPTIMUM-----If you get HALF what you are paying for-- that's all they promise or will assure you of getting*********.....so i pay for 1GIG.....if service spikes to 501mb....they feel OK charging me or anyone else FULL price for the 1 GIG that never arrives......just a heads up.....i'll be yelping them as well and also sending emails to newspapers and media....if anyone cares.....Imagine if you went to the grocery store and bought 100.00 worth of groceries, but the store said you can only keep half of that....we'll keep the 100....but you can have 50.00 worth.... Like Comment Share read more

This company is the quintessential reason monopolies are bad for consumers and businesses. They have literally the worst customer service. It's off shore and though they speak English well, they can not communicate a single cogent thought or comprehend anything not in their script. It's always like this when you call this company! I can not wait for fios to come to my neighborhood! Has anyone else seen the irony in needing to watch a video to understand a bill?! read more

This is going to be my rant because I am trying to be objective but there is no possible way. I called Optimum three months ago because my neighbor left Verizon and switched. He got a great deal from Optimum because he is considered a new customer. When we're talking I started thinking why am I the loyal customer not afforded the same rate and service? Oh they have my money so now I'm a number on the shelf ok, customer service, hardly. I called and got a representative that I could hard speak to because of a language barrier. I know this may sound harsh but I am tired of listening to if you would like assistance in Spanish please press 1. Where is the I would like a representative that speaks English please 2? That leads into probably a reason that my service was never upgraded. Long story short I agreed to keep the service for more channels and faster internet. For a slightly lower bill. Good deal? So, I thought. I went away to an Army school for four weeks and noticed while FaceTiming my girls that the service was horrible. My wife would have to such off the WiFi on her phone to get a good signal. That is unacceptable! Why pay for upgraded service you have to turn off in order for it to work. The real issue was that the internet was never upgraded only the tv channels. I spoke to a representative today, we'll barely because of that language barrier yet again. He told me that we never agreed to having the internet upgraded. I explains multiple times yea we did when I spoke to the salesperson. Ultimately I am just tired of being a loyal customer who gets the shaft. This is probably one of the main reasons people are going cable less and I'm starting to see why. Jay read more

Terrible customer service. $150 amazon card never arrived. Internet disappears all the time.

been with them for 5 years and change, out those 5 years I had poor internet for 4 years, every time I call it's an automated its an issue to get an agent to speak to, and they do the same thing every time, tell me restart my router, a technician came by and didn't even check the ethernet cable to see if It had any shorts, he stayed for no more than 5 min, and looked at me and told me he's not interested In going back on the ladder because it's too hot outside, his advice was paying for a new router from optimum, first off I had to purchase my own router because theirs was terrible, no way I'm spending a penny more with these thieves, every year I get an email stating there would be a bill increase due to them the increase happened because they claim they put new wires around the state for better WiFi. Total B.S the WiFi is still poor after all work they claimed they did, they show no customer appreciation, they give no deals or discount for being with them for a while. honestly it's nothing to be excited about at all, I got to use my phone service at home because the WiFi is so bad, I could write a book on optimums bad customer service and horrible WiFi connection, please do not use optimum, I had to call up Verizon this week for that fios installation. Optimum is a big scam, waste of time waste of money. read more

The absolute worst company I've ever dealt with. I just returned from out of town and wanted to have my service restored. In two weeks I got a bill for $ 290.00. It's Not the first time I've been overcharged. I've got to check my bills every month since I'm on auto pay. This kind of service is very upsetting. If I could give a 0 star rating I would! read more

I have been on hold with their service department for fifty minutes now trying to get instructions on how to install new cable cards. The cards are from them telling me that I need to install them but they do not come with instructions to install, they come with a number they have you call. Almost an hour now and no one has answered. You would think they would hire more people to make wait times shorter. Terrible service at huge prices read more

Literally the worst service in the world. Customer service and internet service. I pay for 300Mbps and I'm currently getting 8mbps in a 600 sq foot apartment. Pathetic. read more

Optimum - Paying for 300mbps and I'm getting 8 in a 600 sq foot apartment-_- - Internet Service Providers Near Me - Roslyn, New York

This place is so unorganized greater is nasty have to wait 45 minutes to return equipment . Plus the service is the worst wouldn't recommend altice to anyone in 2 months I had 4 technicians come to my house . The last guy said its the worst go back to some other provider. NEVER AGAIN read more

These guys are awful. A few years ago, due to extreme money issues, I canceled my TV and Phone, and requested to only have the Internet Hooked Up, which they charged $59.95 per month for. OK, no problem...Now all of a sudden, there is a $4.95 "modem fee" AND $5 for something else. for three months I was charged $65.33, and now this month it went up to $70.33. How do you justify just raising prices for stupid things? $70 for JUST INTERNET. Really? 100 MBPS....$70. 12 year customer...Bye Bye. Also, they made like I was getting a bargain by saying it would be $10 for the Modem Fee. I have the modem sitting here...Now they just want to charge me a fee for it? read more

Coming in to switch our old boxes for digital ones... Thats right we still have the ones with the card in the box read more

Optimum - Internet Service Providers Near Me - Roslyn, New York

Their Salesmen have been going door to door in my area. This one guy has came back to my house 3 times already in the past week. Today (the third time) he was waiting for me as I pulled into my driveway after coming home from work. Its basically harassment and disturbance at this point. I told him I was not interested and he said I told him to comeback. Ha! Also, He threw his card on my lawn after I told him to get out. Contacting Optimum for a complaint is virtually impossible. They don't want to hear it. Be careful his name is Joe White. He said he was covering the Levittown, Bethpage, Wantagh area. Unbelievable, situations like this give a company a bad name. read more

If I could give negative stars I would. Contacted Optimum three times to order an upgraded modem, as they advertise. Each time I was told they would send it to me and I would receive it in 5-7 business days. Waited at least 10 days each time to receive nothing and contact the company again. Finally told that I had to go to the Optimum store to pick up the modem because they didn't have any to mail out. They never answer their customer service phones so you can speak with a person. Scripted bots are a pain in the ass and nothing is accomplished. Can only get a response through chat with someone, who knows where in the world, who also just follows an irrelevant script. If there were a better alternative I'd drop Optimum in a heartbeat but I think they all suck. SO FRUSTRATING WHEN PHONES, TVs and COMPUTERS ALL NEED THIS SERVICE AND ITS SO UNRELIABLE!! read more

total incompetence scheduled 3 appts for them to add internet to a new construction home. wasted many hours waiting for technician 1 Appt was cancelled without notice 2 other times technician said they needed to refer to another department for underground wiring... I refuse to do business with them again... read more

Absolute worst company on earth. You can never get a human and when you do they are all clueless and barely speak proper English. None of the customer service reps have any knowledge on the actual products and services. I have been without cable/internet for the past 5 days and the technician came to "fix" it, left without following through and I still have no internet and cable connection issues. What the fuck is this company seriously??? They overcharge for the worst service on earth and I cannot wait to cancel and go with literally any other company because their service is that horrible and that frustrating. When you finally get a human on the phone, who doesn't know anything 100% of the time, you have to BEG for a supervisor who is never available and literally never calls you back. This company should burn to the ground. read more

no internet after new router was installed, spoke to over seven different reps, not one knows what they're doing, finally got an appointment for the next day, only to find out they were going to my summer house. WTF. Finally the tech that went to my summer house (80 miles away from my home) got in touch with someone who was able to get a tech to house that night. Finally got internet after two days.....now the tv's don't work, three days no tv....Not one competent employee in the whole corporation....been on the phone today since 8 am, spoke to 13 different people, still no channels on my tv.....I'll be switching to VERIZON read more

By far worst company ever had them for 2 years I'll never go back. If you want to live in 1995 go with Optimum it's worst then dial up