ridiculous bait n switch advertising very dishonest Wish I would have read their reviews before driving hours to there location for a unit that wasn't there read more

If I could give this dealer a zero star, I would. This dealership sold us a 2022 Heritage Glen trailer. I really loved that the trailer had a larger kitchen, and a king size bed. They sold us on protection plans for paint, fabric, along with the entire vehicle protection plan, a total of 4263.50. Last year, the roof had a leak, along with other items that needed to be fixed. Because we live 6 hours away from the dealer, we had to make hotel arrangements and board our 4 dogs for a day. When we arrived at their facility, around 10 in the morning, we could smell a strong odor of marijuana on the outside, as well as the inside of their main building. We should've stopped right there and left. Needless to say, nothing was covered on the protection plans they sold us, except the kitchen faucet that didn't work, which was a 20.00 item, and we had to pay for the shipping. The total bill came out to almost 1800.00. This past week, we took out the trailer for a few days and there was a hard rain. There were leaks in three different places that we could see. The leak in the shower damaged the trim and the trim has swelled up and we'll need to replace it, along with the vinyl covering. They charged us $748.35 to seal the roof. Obviously it wasn't sealed. Think twice before you go to this dealer. They do not stand up to their warranty and the quality of work they provide is a disgrace. read more

I experienced a "hit & run" to my travel trailer while on my way to Titusville, and the damage left my rig somewhat inoperable, and open to the elements. I'm quite handy, and felt I could remedy the situation if I had a panel of the corrugated aluminum siding. I must have made 50 calls around town to get the panel, but was told by their competitor that it was so specific, that it could only be sourced through the manufacture, and would take in the neighborhood of 4 to 6 weeks, and the shipping would be about $450, plus the panel was itself was $75. I was referred to Optimum by another company that specialized in landscaping trailers, and left a message, but didn't have high hopes based on the feedback I was getting. Then I received a call from one of the service guys that worked there. He listened to my concern, and instead of just blowing me off because it wasn't going to be a huge sale, he said " I think we may have a few pieces of scrap left over from another job". At that point, I was just happy to get anything to seal up the missing piece, so I could keep moisture out and still be able to transport it until I was able to have a proper repair performed. He said he would check and call me back, and he did within 30 minutes. I drove there and it was an exact match for my trailer. They sold me the panel for $40, and it was literally in my hands. I can't tell you how happy I was, and I was able to perform a permanent repair within a couple of days. What surely started out as a nightmare, turned into an incredible relief. I returned a day later to buy an unrelated part for my water supply, that they had in brass to replace my damaged one that was plastic. I strongly recommend this organization to anyone that is either looking to buy, or just needs parts or service, because it genuinely felt like they cared about helping me out of a jam. When you're experiencing an issue that's a little "out of the ordinary" and you need help, that is the type of service that's priceless. read more

See all

The only plus side of this was I did get my deposit back. Buyer beware...... I called on an RV they were advertising and was told it wasn't at their location yet. The salesperson, Ryan, called to let me know when it arrive and we set an appointment. We were able to do a walk thru but nothing else as their service dept hadn't had a chance to inspect or service it. I left a$1000 deposit and we set a new spot for later in the week to do a full walk thru and test drive. I called in prior this date to let them know I would be bringing an inspector with me. I received a call before our appt that the RV wasn't ready and they would call to reschedule when it was. A few days later I received a text to confirm an appt ( that we hadn't set). I let them know I needed to reschedule the inspector which took a few days. We reset the appt for this afternoon. Upon arrival I was advised the generator, leveling system and a few other items had not been fixed yet. I requested they cover the cost of the inspectors travel time since he couldn't do a full inspection. They felt I should just do the one inspection today and then trust them that repairs would eventually be completed correctly. They should have asked me to reschedule again. The conversation with their manager ran in circles, trust us we will fix it, but we don't fix it until the unit is sold in case the buyer doesn't want it fixed. The whole thing left me feeling like I would end up with an RV with issues that they had no plans to repair. Lesson learned - avoid them at all costs. read more

A bunch of CROOKS!! Added all kinds of stuff to the paperwork and then put it into the finance company! I said no to all of the add-ons but they put it on anyway. CROOKS!! read more

came here after looking for a while at other company's like camping world and then I found optimum. Russell the sales guy was great and so was the finance gentleman ( I can't remember his name) I would highly recommend working with Russell to get your dream camper! #igotRusselled read more

Didn't actually do business with them. It was an inquiry as to a camper on their site. They apologized for not being timely in their response. read more

Do not purchase from these low life swindlers (Russell & James & Chris) We had a deal, $2000 cash and my trade in. I was out of town and it was supposed to be delivered to dealership. When I returned no Trailer Optimum sold it out from under our agreement. Then they with held repaying me my deposits for three weeks. These guys cannot be trusted, buyer be wear! read more

I would give them less than 1 star if it was possible. We have experienced safety issues (brake line, sway bar missing , tires that have tread peeling off as you drive down the road) We have had to have slides repaired, toilet replaced, shower plumbing fixed, broken arms on bay doors, awning repaired and battery replaced. The list could go on and on. Use extreme caution in dealing with this location. What they say and what they do is not the same read more

Absolutely fabulous. Not very common in the RV industry for those of you that know. We were traveling Calif to Florida and our generator had trouble starting. Pulled in to Optimum RV. The service people took it in the back, diagnosed new connections and 1 new battery. We were in and out in 2 hours. All good to go. Thanks again read more

Deven took my wife and I around their lot, and took us to all the travel trailers that met our needs. We chose the Sonic 169RK. It's small enough, but spacious enough to fit our travel needs. Bryan the manager was equally professional and knowledgeable about the trailers in the lot. I felt that this facility has a great selection for anyone's RV desires. Don't be fooled by the small lot. Their is a huge selection of RV's here. read more

Tried to deal for a used motor home and they would not negotiate at all so I walked away

Do NOT buy used here!!! Optimums "inspection" to make certain everything was "in good working order" missed the leaky fresh water pump, which twice flooded the 2017 Open Range travel trailer I bought, as well as a dysfunctional black tank valve stuck in the open position (leaving me to take a bath in raw sewage the first time I opened the cap to connect the drain hose) and (worst of all) a leaky water supply line to the toilet that causes water to spray and pour out the underbelly anytime the toilet chock is depressed, which goes a long way to explain the very spongy bathroom floor. The first two problems I was willing to hold my tongue, but this toilet water leak is sure to be a very expensive fix that Optimum (if they did the high pressure water test they claimed to have performed) appears to have passed onto this sucker. Do yourself a huge favor and buy elsewhere. read more

If I could give this establish "0 stars" I would. They do not care about the quality of their products and they absolutely don't care about the customers. I wish I would have listened to other reviews. I would suggest going to any other rv retailer. read more

Against the advice of a friend that purchased a new 5th wheel from Innovation RV several months ago and are still waiting on parts we traded for a used Motorhome. We were told that at the time of delivery everything will "work as it should". note that this coach had a satellite system. They hooked up our Dish receivers and got a picture on 2 TV's advising us that the outside TV would require additional work. Note that the tech had worked several hours on this and it was close to the end of the day. I suggested getting a satellite specialist to complete the work and was told that they only promised that theTV would work and any additional was my problem. We came back to our lot that evening to find that the two TV's were not properly connected to the satellite system and kept cutting off and the surround sound system was not connected. Called a local satellite repairman that specializes in RV's. He found that none of the work done was correct and the factory installed wiring was not connected. in less than 2 hours all TV's were working as the should and surround sound working. I was charged $200 for this and Matt at Innovation RV simply said sorry. I sure hope that I get the mud flap that has been ordered and promised. read more

Would not recommend at all. After we signed the documents, it was clear their customer service is terrible. Called 6 times to check on my RV in a span of 4 weeks, and no real reason was given. The. service manager could t even tell me when the parts where expected. service manager and workers have bad line of communication. when I went to pick the RV up, nothing was done, they just said everything is in order, not even the simple mods and repairs we pointed out. Dropped off my RV to get warranty work, and some installations, out of 5 items, 1 was done after having to physically go 3 times. The railings took 3 months, the other 3 items We're never relayed to the Techs. read more

The amount of unprofessionalism I have dealt with over the past 4 weeks from this company has been appalling. I have been put off and ignored multiple times, I've had to reschedule my walk thru 3 different times due the negligence of your employees, twice they canceled the day before when I had made prior arrangements with my employer to miss the day for this. While also planning a 6 hour drive to pick up. I was lied to and will not recommend this company to anyone. I would actually widely recommend no one use this company! The amount of employees who do not know what is going on or how to assist you was frustrating to say the least. I arrived at 9am for a scheduled walk through to sit there for several hours and find out the camper had not been detailed or walked through by their service center. I was also called after hours the night before my walk through saying it would be pushed off 2 days. I was not able to call back due to it being after hours it would send me straight to voicemail. read more

first time buying an 45ft fithwheel 2021 (used in what I would think good condition) and at first everything was ok until we had a date and time to pic up the trailer and they were not prepared at all. we had an appointment set for 9:00 and they didn't get to us until after 10:00 it seemed as though they were still working on it the morning we got there. even after that we saw all of the tanks were full and were told by multiple people that it was part of the inspection and they would be emptied by the time they pulled it around for us yet they weren't. they also lost the keys to the rv and we ended up waiting another hour for them to find keys to fit.it also seemed like we got passed around like nobody wanted to deal with me and my wife like we were the problem. the sales manager matt was also snippy with smart ass comments that I did not like. so the only 2 things that we actually had issues with were the tanks being full and the outside tv wasn't working (found a fuse for the tv was blown) witch was an easy fix so no harm no fowl. at the end of all of this we didn't leave there until almost 1:30 the place just seems to be a compete mess the thing is I love the rig. its what i could afford and almost exactly what I was looking for but all of my issues are with the dealer and how they conduct there business with me as the customer i just feel as though i was taken for a fool and if I didn't live 4 hours away I would just drive back and let them empty the tanks. it takes a lot for me to be upset enough to wright a review about anybody or anything but I would not recommend anybody buying an rv from this place. they do not care about the customer and sure as shit don't care about the quality of their products leaving there lot if I could leave 0 stars i would, maybe the other optimum dealers have better management but this place is pretty terrible read more

Actually 0 stars for where a "used car dealership" earned it's definition. I bought a 2018 Pleasure Way Ascent camper from Optimun RV, Mims, FL last spring, 2022. I knew more about the camper than the saleswoman. I paid in full for the camper. MA does not accept temporary tags so I returned to MA to wait for the title so I could register, insure and obtain plates for the vehicle so I could drive it to MA. Before arriving to purchase the vehicle, I communicated with the sales manager that I would be bringing two large suitcases of personal property to leave in the van for my trip back to MA if I decided to purchase the camper. He had no problem with my leaving my property in the van. I had an independent company inspect the van and they found some issues which I asked them to repair along with their dealer prep. No problem again from the sales manager. I returned 3+ weeks after I purchased the camper with the plates for their walkthrough. All of my belongings were missing and not my issues were not fixed. I gave the manager my list of missing new ($900) and used equipment ($1,500 estimated used value) for which after 3 months, I received a check for $500. Being out of state, I was able to pound sand for any satisfaction. My advice; DO NOT PURCHASE AN RV OR HAVE ANY REPAIRS DONE BY THIS INCOMPETENT, DISHONEST DEALERSHIP. read more