As a long time (very clumsy) T-Mobile customer, I've had my fair share of experiences with T-Mobile…read morestores, employees, and small phone repair shops. Therefore I can say with confidence that T-Mobile Simply Prepaid is by far the best spot to take care of all your needs! I've visited the shop more times than I'd like to admit for everything from setting up a new service plan, to getting my iPhone speakers replaced, to fixing baby puke related water damage, to replacing (several) broken screens, and they have never disappointed! Hyo is the manager and has helped me out the most. He's always so friendly and accommodating when I come in with a problem, and is very knowledgable and patiently answers any questions that I have. The only downfall is that he's a Dallas Cowboys fan.. hehehee just kidding :p Any who, I've recommended many of my friends and family members to here also, and they too always leave happy. They're available for you to pay your phone bills, get new plans and phones, and fix phones so it's pretty much a one stop shop! Will definitely keep coming back.

Most of the time the service here is horrible. Depending on whos working. They take a while to do…read moreanything. I wasn't even acknowledged after coming in the store &waited over an hour to even be helped. Time is money &the way they do business, its a suprise they make any!

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Excellent service forgot pin number when you started account not when you pay. Village mgr was…read morepatient and fixed changing so emails go to right phone numbers. Your phone # controls all your access so if you lose that pin you cannot get back in .Very knowledgeable

Norma was exceptionally kind and made my experience easy, need more workers like her everywhere,…read more10/10 for making me feel welcome.

I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile…read moreExpert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.

They're incompetent in doing their job not only that check your bill. There's all kinds of charges…read moreand fees that they're adding on without your knowledge then when it comes down to it to do the insurance claim or a claim in general they told me to go to the Apple Store I went to the Apple Store and they told me that my phone wasn't covered after T-Mobile had just told me my phone was covered so I spent three hours on a Sunday driving back-and-forth with gas at almost 6 dollars a gallon and nothing was resolved. I walked out of the store slamming the door cause they're incompetent of doing their job correctly I'd fire everybody on that job. When I first walked into the store, my phone had coverage for any damages or if the phone got broken when I left and came back three hours later, the phone no longer had coverage

I went yesterday; 03/11/226 at about 430pm for my fingerprinting - I was a little early for my…read moreappointment but she was able to take me in early! I wished I had gotten their names... you two LADIES DID GREAT!!! Thank you so much for assisting me with this; it was quick, easy and they showed such professionalism. I had a great experience here! I wish you both ladies the best in life always!!

Had an awesome experience over at Boost Mobile when I went in to get myself a new phone and a fresh…read morenumber. From the moment I walked in, Mason made the whole process super easy and stress-free. If you're ever in the area and need a new phone or a number change, definitely ask for Mason. He knows his stuff and makes it feel like a breeze. Highly recommend!

Princess is a sweetheart. She really cares about her customers and helping them find the right…read moredeal. Thank you!

Need to put a sign on stores to designate a Corporate versus 3rd party seller store. Will only help…read moreif purchased from said store otherwise will designate you to location you bought the product from. I know they're there to make sales. But I guess only "Corporate" run stores can help with minor things like screen protector warranties. Remind me not to bother with this location so that the workers there can help "buying" customers. Back in 2023 I bought a new phone, upgraded my services, got another 36 month plan. Might consider my choices in future.

Five stars. Highly recommended. Haven't really purchased…read moreanything here recently, but I always come for the T-Mobile Tuesday free giveaways. The staff is always friendly and courteous here. They are always accommodating to my needs (for the free stuff lol) without complaint. If you have any needs for smart devices, I highly encourage you to come here for it.

It's Tuesday... We…read moreall know what that means...not really unless you have the app which earns you some deals and free stuff for being a T-Mobile customer and though I had my hesitation probably due to some offers that don't apply in Hawai'i sadly you'd be missing out. This summer it's Pickleball...the surprises never end here and loved the offer for a Pickleball set super cute pick paddles with the T-Mobile logo and here I am at the Salt Lake Shopping Center location and was so blown how busy it gets here though the staff are very professional and organize to be sure everyone is checked for their service and asked who's picking up the items. I love the staff here and really do appreciate the acknowledgment upon entering as I always get a greet to at least know that I will get some answers of my issue...keep it T-Mobile. Thank you!

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

I visited the Spectrum Ala Moana location twice--once as a walk-in and once with a scheduled…read moreappointment. My first visit was on a Wednesday around 10am. I hadn't made an appointment, so I left my name and number as instructed and was told I'd receive a text when I was 5th in line. That text never came. After waiting a while with no updates and no one available to ask for help, I gave up and booked an appointment online. On my second visit, I came back with a scheduled appointment. You can only check in 15 minutes before your time, and until then, you're basically stuck waiting. There's nobody at the front desk to answer questions or help you out, which is super frustrating--especially if you just need to ask something simple. Forget about getting assistance unless you're checked in. Once I was checked in, I was helped by Brian, who was amazing. He was kind, patient, and efficient. We were in and out within 10 minutes of our appointment time. Honestly, Brian was the only saving grace for the 4 stars. If I hadn't been helped by him and shown his kindness, this review would've dropped to a 1 or 2 stars. Pros: - Brian at Ala Moana was incredibly helpful and professional - Online appointment system is easy to use Cons: - Appointments fill up fast--same-day slots are rare - Walk-in system didn't work as promised (no text received) - No front desk support--can't ask questions unless you're checked in - Location is very busy, so expect some wait time even with an appointment If you can get an appointment and connect with someone like Brian, the experience is smooth. Just don't expect much help if you're trying to walk in or ask a quick question.