1. Optum - Corona

    1. Optum - Corona

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    Corona, CA

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    Optum - Corona

    2.8 (241 reviews)
    Closed 9:00 am - 5:00 pm

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    Waiting for the doctor
    Sammy K.

    The front desk Hispanic girl was yelling at me and my 76 year old mother to go sit when all we did was ask to talk to the doctor. The Filipina nurse was being unhelpful. So I asked to speak to a doctor god forbid someone ask to speak to a doctor. Absolutely disgusting front desk. This Hispanic girl had no respect for a senior who just fell on the ground and has a big bump on their head. Instead of being helpful and asking if we need anything I had to push to talk to a doctor. It's like humanity doesn't exist at vista urgent care how are these people allowed to be nurses ? Just disgusting. I have respect for nurses and doctors but people that are rude and gross deserve no respect. I'll be writing a letter to the higher ups. This facility needs an attitude adjustment.

    Me happy after the service I got thank you
    Victor A.

    First of all I wanted to thank miss Araceli for the great exceptional customer service went over and beyond.... I was waiting in the pharmacy for a while and she made sure that I got what I needed everyone here is very helpful and caring much love they share... thank you vista medical group for hiring beautiful people like this... if anyone goes to them ask for miss Araceli and give her a high five from me Victor

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    5 months ago

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    Katie, Optum Team Member

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    Photo of Ken V.
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    7 months ago

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    Katie, Optum Team Member

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    1 year ago

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    TJ E.

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    8 months ago

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    TJ E.

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    6 months ago

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    Photo of Katie, Optum Team Member

    Katie, Optum Team Member

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    10 months ago

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    TJ E.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    Zara A.

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    4 years ago

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    Zara A.

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    4 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

    Front and back office staff are rude! Brought my son for physical wished I had gone elsewhere!

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    4 years ago

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    2 years ago

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    2 years ago

    The doctor who attended me was so kind and insightful. I felt safe and cared for and was attended quickly

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    2 years ago

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    4 years ago

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    5 years ago

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    Zara A.

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    3 years ago

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    3 years ago

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    3 years ago

    Not sure if I return back. dr was very nice but it always takes forever. My son had a 104 fever and waited 20 minutes before we saw a Dr.

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    6 years ago

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    Zara A.

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    3 years ago

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    Page 1 of 7

    Ask the Community - Optum - Corona

    Review Highlights - Optum - Corona

    PA Maggie Carpio took the time to listen and to answer all our questions and she made us feel like we were the only patient there.

    Mentioned in 26 reviews

    Read more highlights

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    TotalCare - Corona

    TotalCare - Corona

    4.4
    (317 reviews)
    1.1 mi

    My 2nd visit and it was pleasant as the 1st. They make you feel cared. Kinda important at my age…read more Customer service will make or break a business. Doesn't matter what it is. Everyone here has a smile and they appear to be happy to help. Thanks! D

    My wife came in yesterday to get a prescription for her infection. She is breastfeeding a newborn…read moreand made that clear to the doctor. However, when the prescription was fulfilled, the pharmacist advised not to take it if breastfeeding an infant at his age. We then reached back out to the doctors office while they were open and talked to their call center staff who reached out to the office. A different doctor responded and said not to take that medicine as it says it shouldn't be taken by an infant under 1 month. So we asked if they could write us a new prescription. The staff member said now that they were closed we'd have to wait until the next day. We said we were going to go to a different urgent care to get a new prescription and we asked if we could get our co-pay back. When we were enroute, someone else from their call center called us and said that she'd try reaching out to the doctor directly who wrote the prescription to see if he could send a new prescription; but that she wasn't sure he'd answer. We were ok with this and advised that we again weren't going to wait for another day due to the infection causing fever, chills, etc... so were enroute to another urgent care. Once arriving at the other urgent care and just prior to getting checked in, they called back and advised they would send out a new prescription. The issue this time was now they sent it to a closed pharmacy and we had to ask them to transfer it to an open one. But when they transferred it, the insurance then denied covering 3 medicines for the same illness due to it being asked to treat the same infection 3 times. So we had to pay out of pocket for the new medicine at the pharmacy that was now open. It's ridiculous that the doctors here don't listen. We've also had issues with our physicals being done here as they'll send them to the lab with the wrong GL codes. Needless to say, we're moving our PCP's away from this office and will chose another Urgent care for treatment around town. They could make this right by refunding us our co-pay, but i doubt they'll even read this review.

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    Front desk
    Front desk
    Front of the clinic
    Front of the clinic
    Clean waiting room...

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    Clean waiting room...
    Baluyut Michael MD

    Baluyut Michael MD

    4.2
    (5 reviews)
    1.2 mi

    This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

    Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

    Optum - Corona - familydr - Updated July 2026

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