This review is for the Medical Group on Route 66, not the Urgent Care on Grand Ave. There is a difference, people! Originally my doctor was Dr. Manolo, who was a very timid and quiet doctor but took her time with you. I recently switched over to Virginia Barrett, who is usually very very booked and busy (which is not a bad thing!). Overall the customer service within the Healthcare Partners Medical group is superb. You can get in touch with them after hours, you have access to all your records online, you have access to Urgent Care and generally speaking you can always get in touch with SOMEONE, regardless of the day and time. The nurses are top notch. All very gentle and kind. They take their time with you, which I appreciate. Dr. Barrett, though I have only seen her once, does take her time to give you a call back and answer your questions in an honest way. I really appreciate her bedside manners and honesty. I haven't had a bad experience with them, even when they erroneously billed me for a procedure I had done - it was fixed and I was never billed again. I recommend this group for people with the Aetna insurance (through employer). read more

I honestly stopped coming here multiple times over the years. I miss being in school because I was able to avoid coming here for those years at least. This is the last month on my parents' insurance, and I am due for a physical but I am waiting until I get my own insurance. I don't even want to list all the problems I came across here because it would end up a novel. Issues with prescriptions, issues with referrals, etc. I will just sum it up by saying they give out misinformation, they treat you poorly/as if you are stupid, and some of the nurses are more competent than the doctors. I came here since I was a child, so I will have to say pediatric care is good, but keep in mind I didn't know the level of service I should be receiving. Once I went to the family practice side, it was misery. There are a few nice nurses here that I hope escape this place, but aside from that I will not miss a single person here. For such good insurance (my dad is a sheriff), I do not understand the level of service. I guess it goes to show you can't guarantee anything these days. read more

I've been going here since I was born. Yes they do take long but this facility actually remember there patients And the nurses are the best

Like any urgent care, too long of a wait. The waiting room is huge. There are 2 tv's. Free wi-fi. Not many outlets available. read more

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Completely disgusted with the Healthcare Partners charging $15 for the report of health examination for school entry. This isn't something I decided to do on my own, its required by the school. The explanation I read was even more infuriating. Apparently this isn't part of treating my child. This is outside of the scope of treatment. So keeping records of my child's examinations isn't covered? They should be ashamed of themselves for charging people for such an undemanding task. It's literally one side of one page.All it asks for is dates of required tests/evaluations and immunization records. Update: 4/6/2016...So, Healthcare partners reached out to me and asked that I call back a Renee(office Manager) or the 800 number for patient support. Why did they want to speak to me? That's a great question.I spoke to a Patricia who is a customer liaison and apparently it was to tell me that this was policy and that there is nothing they would do to change it. Not only that, she also said that even if this form was presented during one of our office visits, it would still require a charge! Wow! Thanks for reaching out Healthcare Partners. You certainly went above and beyond to explain the fleecing of your patients. Good work. read more

One of the best urgent care facilities I've ever been to. Yes, there is a wait, but not that bad. Clean, spacious, and entertaining waiting room. With tons of seats, several TVs and free WiFi. Staff was very friendly. They also do Xrays here. I haven't been to many urgent care facilities that are capable of that. They usually send you to an ER. read more

This place is awesome! I never have to wait and if I am early they see me sooner. Everyone is so pleasant always smiling. I did run in to a slight problem I had a TB test done and did not realize I had a certain time to return. I explained it was a oversight on both our parts. They took care of me with a smile. I truly recommend Health Care Partners. I know you will be happy with the service. read more

This place makes you feel like a second class citizen as soon as you walk in the door.receptionists only there for the paycheck and rude better than you doctors with the exception being Dr. Cacnio,but he is a pediatrician and my kids are older now so it's time to move on.Bad vibe throughout the place.Dr. Cacnio belongs at a better clinic that cares and treats people like he does. read more

Yeah I hate to pile-on but the receptionists in this location are unconcerned and distracted. We waited (with no one in front of us) and they were talking among each other like were were not there. My wife thought she was there to see her doctor and the receptionist on the left pulled us up on the computer and ridiculed us because her appointment was with a nurse practitioner. This place has the some old lousy "customer service" that we used to accept and tolerate in the eighties when we had no choices. read more

We have been taking our son here since he was 18 months old. There are several things I like. The facility is always clean, we are always greated, the receptionist always knows who we are, and calls us by our last name, very polite. There is an ease of making appointments. For routine check ups there is a wait so plan ahead. When we've had to come in because of sudden illness they have been accomodating. When Dr. Kim-Park was unavailable we were offered Dr. Cacino, and were pleased. Dr. Kim-Park called on us afterwards, to follow up. Dr. Kim-Park has always returned telephone calls in a timely manner. I have never waited very long, we are usually called back within a couple of minutes of our arrival. And I have found that if we show up early, sometimes we are in and out before our scheduled appointment time. During an exceptionally busy time we tried to get in, we were given a time and told there may be some wait, yes that wait was awful it was 15 minutes. The reason for no five stars, is one of the medical assistants always seemed annoyed that we were there he was often harsh in his words and no skills for working with the public or children, yelling at a special needs child gets you no where buddy, put him in his place and refused him. He told us we couldn't refuse him, I informed of a patient's right to refuse care from anyone. I have not seem him for a while. The other is they only seem to have magazines and literature in Spanish only, what a dud. The other staff has been great, even when people are just outright rude, they handle themselves professionally. It's nice that there is a sick waiting room, but it's a disappointment that parents refuse to use it. That waiting room has been great for us as there is often no one in there, and it seems like they take us first. read more

Didn't know know I had to tell the receptionist why exactly I have anxiety issues just to see the Dr. It's not your job to diagnose me!

I have been a Healthcare Partners patient since they came to Glendora. I have been misdiagnosed and given no help or evaluation for multiple problems including a simple diagnoses of plantar fasciitis for which I received a blood test for arthritis that came back negative. Nothing more was done or suggested after the negative findings. I finally diagnosed my own problem and had the diagnoses confirmed by a podiatrist outside the plan for treatment. I was bullied into an unnecessary (testing can be done through blood work and scanning) removal of my near pelvic lymph gland for testing that returned negative but resulted in my leg developing lymphedema, which is chronic, progressive, disfiguring, incurable and painful. There has been no course of treatment. They don't even know what it is and I have been sent for incorrect therapy and they do not have a contact for lymphatic message outside the Huntington Hospital. The Huntington "milked" my referral so I did not have an option of finding alternative care so I was left with no options. After being treated for melanoma, I have been harassed by City of Hope for donations using my patient file from my oncologist's office for contact information. Yes, I did complain and had my name placed on a don't contact list. In the time that I have been their patient, I have begged for comprehensive thyroid testing as my mother, sister, and cousin all have thyroid disease. I have gained 100 lbs, literally, waiting for more comprehensive testing and perhaps treatment. I was referred to a cardiologist who was going to leave me without hypertension medication because I asked for an evaluation to see if I could be removed from Betablockers. He told me he did not believe I had the heart attack that I had been diagnosed with by another cardiologist. When I asked him if he was going to leave me with no prescription after he removed the betablocker, he grabbed a sample from the drawer and told me to have the referring physician prescription it without even reading the label. The pharmacist told me it was a prescription prescribed at an unheard of top level that he had to special order by my physician was afraid to query the cardiologist or at the very least didn't query the cardiologist about the dosage. So here I am. I believe that I would be healthier if I had never been a Healthcare Partners patient and look forward to moving to Medicare and a PPO in April. That is when I can change my provider as my current coverage tied my hands and gave me no choice of provider in my geographical location. read more

Excellent facility. I've been to several urgent care facilities over the years. And this one stands above the rest. Their hours are a bit restricted compared to some of the others (call to confirm that they are open before you make the trip there). But the staff is EXCELLENT, the doctors are better than many primary care physicians, and the follow-up is tremendous. They were even able to schedule me for a CAT scan by fitting me in to a packed schedule over at Hill Imaging. And a much shorter wait than the Pasadena location. These folks are GREAT! NOTE -- they are no longer operating at the Route 66 address and they are now on Grand. I drove to the old address and there was another person also thinking they were still here. So make sure you go to the correct address. read more

Horrible receptionist I called in for my child's lab result. Neither the nurse nor the doctor did not explain to me the consequence if I will missed the reading. Had they explained to me that there's a 72 hour window time frame or my child will need to repeat the process after 20 days I would put it on top of my priority. So upon telling the receptionist about it she insisted that they informed me about what's going to happen and she gave me an attitude. The doctor is nice but terrible customer service. If there's a zero star I would give them that. read more

These guys recently saw our daughter for a pet bite (two of our male rats got in a fight and my daughter was trying to help), small bite but deep. Doctor was great, no wait time, clean, really great. We've been here in the past and we will continue to come here for all our urgent care needs. read more

It is a shame that this place continues to exist. The doctors are 3 star. not great but good. The ped. Dr. Cacnio is the only one I would give a 5 star. He goes above and beyond to help his patients. Most of the staff are people who act like they come from high school and have no clue as to how to treat a patient. They are very put off to see you at their door. On the phone they are more rude. It seems that they are uninterested in doing their job. Sad for those of us who really need help.... Oh well it will be interesting to see the outcome of this medical office. read more

This location has moved recently. Worst urgent care I have ever been to. Took my husband there who was suffering from a deep cough due to what had been diagnosed a week earlier as the flu. Waited 2 hours to see anyone, then when we were taken back into the patient room waited another 45 minutes. Doctor's bedside manner was cold, brushed off our concerns and he questioned the validity and knowledge of the previous diagnosis, "IF, you had the flu you mean?" Left with nothing other than an explanation that he needed to use a saline solution to help his congestion, which was not our main concern in the first place, no papers to explain the symptoms/diagnosis, nothing. Brought him home- long story short....we had to go to another doctor a few days later. He has viral pneumonia and has had it for awhile. Do we get a refund for such shoddy care? read more

I feel like I have to help out with the ratings because in my opinion, 2.5 starts is way too low for this facility. The facility is clean and welcoming. My kids have been with Dr. Cacnio for quite a while now, like 8 years? He's an excellent doctor, always willing to listen to your concerns and to answer whatever questions you have. He doesn't dismiss your concerns like some other doctors would. He takes what you have to say into consideration. He's friendly and patient, and my kids and I trust him. As for the facility, each exam room has a computer, so the doctor has access to all your records and test results at his fingertips. NO flipping through pages and pages of records and still not be able to find what he's looking for, like some other facilities/doctors. The wait has never been long with an appointment. However, they have changed receptionists several times, and some are definitely better than others, but I am willing to overlook that as long as my kids get quality care. I'd also like to mention what an excellent doctor Dr. Wechsler is. My kids don't see her anymore only because she had mentioned she was not going to be full time at this facility, so I chose to go with Dr. Cacnio (at her recommendation) instead, but if she's still there and your kids see her, they're in good hands. read more