Orange County Mattress Co is like a shimmering light in a rather shady industry. I have had two experiences with OC Mattress Co, about 9 years apart, and I would go back there again and again. Ask for Paul, he treated us right. read more

dont sign until you read the bottom of bill. you have no guarantee. you can only return if you pay 20% restocking and 70.00 delivery charge. 3rd world operation with 3rd world mentality. they are too smart to stay in business long time. unbranded items with no long term history. go to goodwill you are better off read more

Just had our new mattress delivered! Great staff !! They called the owner on a Sunday afternoon to make sure it was ok to sell the floor model. We paid at 3 pm and they delivered it by 4:30.. We got a great deal!! Now will see how many years this mattress last.. read more

Awesome! Awesome! Awesome! Gavin was our salesperson and does he know his beds! Gavin was very patient with us and he did not rush or pressure us. He was very knowledgable and gave us great advice in our purchase. Thanks Gavin! Also our delivery guys Isidro and Jorge were awesome. They were very professional and did an outstanding job delivering and setting up the bed. Did I mention that we bought the bed at 11am and the bed arrived at noon the SAME day!!! Can't wait to sleep on our new Aireloom bed!!!! read more

Great customer service. I went in yesterday at 4 pm and was helped by Gavin. I found the mattress I liked for a great price. By 6:30 pm, my mattresses were delivered and set up by the very helpful delivery guys. 5+ Stars for Customer Service/ Product/ Delivery/ read more

At first we had a little hiccup with the delivery but the way the customer service rep handled it was so impressive. She not only gave us a credit but had the delivery time down to the very hour so we didnt have to wait at home all day long. The sales rep in the store was also great. Not pushy and very friendly. I would definitely buy from here again when we get a bigger house and need to fill another room:) read more

My husband and I were searching for a mattress and had a specific price range. Maurice was very helpful and let us try out as many mattresses as we wanted. He was super patient and gave us great tips on what to look for since we are both side sleepers. He gave us a great deal and we left very happy with our purchase. Later, we realized that there was a mistake with the amount-I called Paul and he immediately took care of it! Paul went the extra mile to call a supervisor for help and called me back within 30 minutes. I haven't seen customer service like this in quite a while :) Thank you so much Maurice and Paul! read more

My fiance and I purchased our bed here and Gregory was AWESOME! He was knowledgeable when we asked about the different mattresses and gave us an excellent price for the President's Day sale. Thank you Gregory! read more

Great shopping experience and helpful assistance from a kind & knowledgeable but not pushy salesman (thanks Gregory)! Delivery team was also efficient & helpful in setting up our bed. We love our split adjustable bed and we'd HIGHLY RECOMMEND Orange County Mattress!!! read more

Stumbled into this place since sit n sleep was closed during their opening hours. We tested several mattresses and never felt pressured into buying. We took our time to make our decision and decided to buy because they carry some very nice mattresses and the prices are reasonable (they will give you a discount so don't worry) with delivery included. We got our mattress the next day and are very happy with the service. read more

My husband I I came looking for a mattress yesterday. He was pretty sure we should go home to SLO to but one! Gregory was soooo helpful and did NOT pressure us! We bought a Restonic and taking it home today! Thanks Gregory! read more

Just purchased a new mattress from this location. The salesperson (forgot his name) was very helpful and knowledgeable and definitely helped us get a good deal. Had to go back the next day since I forgot to purchase a box spring, we got it added to the order no problem and it was delivered (for free) all together the following Sunday. Overall great experience, love the mattress (I sleep like a baby) and would highly recommend. read more

I purchased Cal King size Serta plush Mattress set , but I found out after delivery that due to the high box the bed was too high. Store salesmen gave me run around about doing anything for a week, but finally when I talked to Corporate Customer service Manager, she agreed to replace high box springs with low box springs right away without wasting any time @ N/C & offered free delivery the same day. I would recommend any one to go to this place for mattresses, but if there is any problem, call the corporate customer service & not to waste any time with store salesmen-they are not ready or authorize to take care of any problem. Rashmi Gandhi Glendora,CA read more

Great place to buy a mattress! Great customer service !!! I worked there for four years and they do a very good job !!!

Walking in we were greeted by Gregory. He was very friendly. We explained to him we weren't buying anything today just trying out mattresses to see what we would want when the time came. We tried about 8 different Tempur-Pedic beds. He was very helpful and extrememly informative and assisted us even knowing we weren't buying today. Thank you so much Gregory! We really appreciated your expertise! read more

We had a problem with the adjustable base of our king size mattress. Orange County Mattress came the next day and fixed it even though the responsibility was with the manufacturer. They were absolutely wonderful. read more

We had waited far too long to get a new mattress and after looking around at a few places, we decided to go here. We were immediately greeted by Gregory who was extremely helpful, nice and personable. He gave us many options in our price range and helped find the best deal possible. I loved that he was real with us and told it like it is! The process was so easy and i slept on my new bed last night, couldn't more happy!! read more

We went to OC Mattress today- Pros: knowledgeable salesman, large selection, decent prices with discounts. Cons: When we went to leave the mood changed from friendly to uncomfortable, Paul turned high pressure on us, talking about wheeling and dealing to call their boss. Name a reasonable price for us to work with, etc, etc. Another salesman chimed in that 60% of ppl buy from the first store they go into and the another 30% buy from the second store. It was like tag team of high pressure. I had asked how long their sale was going on for and he said something to the effect of - "Let's be real, once you leave, there is like a 1% chance I will see you again. I mean I would love to see you again- I just know I probably won't". It was very off putting. I am someone who just likes to shop around, and I like to buy from someone I like. This was the first store we went to and I wanted to look at more than one place to make sure I was not getting hosed. We went to 4 more stores after this one, then we decided we might actually like the mattress from here the best, however, we were so off put by the salesmen's pitch at this location, that we went to OC Mattress in Fullerton instead to look at the same beds again. They were wrong we actually would have returned but we really wanted to avoid dealing those guys after that encounter. After trying those beds again, we decided we actually liked a bed at another store better. That store had a wonderful salesman as well that we really liked too so we returned there to make our purchase. Its crazy, but by being such jerks here, we actually found a bed at another store that we liked better. As a side note we spent $200 more ($400 more than what they said they could haggle it down to) on the mattress we liked better at a different store- so it's not all about price guys. I think the salesman need to be trained on how to deal with different types of people because that pitch will not work for most people on the first store they walk into. Sorry we came here first Paul, but we would have returned had we been treated differently. read more

I went in today searching for a new mattress set. I knew what I was looking for in terms of comfort, style, and materials. I was greeted by a salesperson who made it very clear that he thought my preferences and wishes were irrelevant. He even went to far as to belittle and insult me. I was shocked to find any one who thinks the best way to sell their product is to make fun of the customer. Needless to say, I walked out. This store will not be getting my business. Instead, I went across the street, was assisted by a very pleasant and knowledgeable salesperson, and found just what I was looking for at half the prices of OC Mattress! read more

I came here a couple times, a few months apart. Second time I was fairly determined to make a purchase if I could get the price I want. I had found a few I liked on Amazon but once I came in I realized you really do need to try out the mattress. I did quite a few laps with Sam (I think was his name if I recall) negotiating. He was pleasant to haggle with and ultimately that allowed us reach and deal and we were both happy. During the long negotiation I did some price comparisons and their prices overall seemed competitive. Also he struck me as honest and knowledgeable. I think if you're patient, and willing to put in the effort, then there is a good deal to be had here. This is the exact type of local store than I prefer to frequent. If you are not uber-specific about what you want and have an open mind, you can leave quite happy in all departments as I did. Would highly recommend and frankly, you'd be a fool not to at least make this a stop in your quest for better Z's. read more

Shopping for a pricier item is rarely fun. Even when you know what you want, it can take days or weeks to find something that fits. We went to a few locations around Orange County and San Diego and were absolutely horrified at the treatment and prices. First off, anyone that goes to a place like Sit N Sleep is a complete sucker. They have the most ridiculous prices on products that only sell because of heavy marketing, most of them pretty marginal quality. We went into LA Mattress (part of LA carpet) and had an even worse experience, where the salesman actually asked "What will it take to get you to buy a mattress today?" and practically chased us into the parking lot. The used car lot is THAT way. Went to Custom Comfort mattress and laid on the most uncomfortable, expensive mattress I've ever touched for about 3 seconds. Then we saw this place. Salesman was very courteous. We told him flat out our budget and what we wanted. He showed us three options. So far, the only three options that fit our requirements (budget and mattress type.) Bought an excellent mattress that (five full years later) is still like brand new. Delivery, frame, set up, all either free or very reasonable. Showed up on time and took away our old crap. Never even knew I could sleep that well. I'll buy my next mattress here, thank you! read more

This is my third mattress I've bought from Orange County Mattress; two of them at this location. When I think about a bed, I think Orange County Mattress. I love that they are family owned and they also give excellent service. Paul is always so friendly, knowledgeable and works within your budget. There was no pressure... he just wanted to make sure we were happy with our purchase. Our bed was delivered the next morning and the delivery men were both friendly and professional. They worked efficiently and before I knew it, our bed was all set up... ready for a good night's sleep! I would highly recommend this location and ask for Paul. You won't be sorry! read more

Gregory was outstanding. He compared the features and pricing of mattresses and found the perfect fit for our 6'3" son. Smooth and efficient process and very professional. Thank you Gregory! read more

Initial sale and delivery went well. The mattress I bought is a plush mattress. At delivery, the mattress is extremely firm. They said it needs a 45 - 60 day break in period. I explained being a side sleeper that I cannot do a break in period as it is painful to sleep on it. The sales person indicated I could upgrade the mattress and it would be a bit softer initially but no guarantees. The additional cost was upwards of $3000. Returning is not an option and the sales person refused to check to see if a floor model was available from another store. At this point, I'm out $2000 for an unusable mattress. read more

I stopped in here on my quest for a mattress because my mom told me to. I was so happy I did. After stopping by Sears and a couple of one-off mattress stores, this place was a safe haven. I told Gavin my price range and preferences and he kept me focused on what I could afford. He also made it so simple by throwing in the delivery, sales tax, a mattress cover, and bed frame...FOR NOTHING. It wasn't high pressure at all. Just finding what was right for my family. Thanks Gavin! read more

Orange County mattress did a great job. They delivered my bed in a timely manner and helped me set it up for free. Friendly people and great service. read more

As I am laying in my amazing cloud of a bed I thought it was the best time to write my review on this amazing company. My husband and I came in only 30 minutes before closing after spending a couple hours at sit n sleep. Something just didn't feel right there, and they were just trying to sell us anything they could and never even asked us anything personal or even for our names. Leaving there and going to this store was the best decision I have ever made. Immediately my husband and I were greeted my Gregory, who is not only probably the sweetest man I've ever met but hands down the most passionate and helpful salesperson I've ever encountered. He took the time to sit down and talk with me about my career and life and didn't even look at the clock once. He didn't pressure us to try the priciest bed right off the bat, or sell us something just for his benefit. I immediately fell in love with one of the most expensive beds (on my own) and he tried to help us find others more in our price range, but I was SET on this bed. And omg it is a life changer. I have never laid on anything so soft and plush in my existence. I am so grateful for this experience, and so happy to be out of pain and I feel like a princess in this bed. I might have spent an arm and a leg but who cares it feels so good and no one deserves the commission like Gregory does. If you see this, thank you for helping us invest in something that is going to change our lives, and thank you for being such a stand up guy and salesman. read more

Absolutely recommend you at least visit this store before you buy anywhere else. The selection is great and their encouragement to lay around for awhile was extremely helpful. We initially went in only for a mattress for our five year old, but after seeing the latest and greatest technology in beds, we soon realized we too were in desperate need of a new mattress. Our salesman Paul was incredibly patient and professional as we ask every possible question about the features of the different brands of mattresses (and I'm sure the same questions two or three times). We ended up laying around for about two hours resulting in us purchasing the Serta IComfort Directions mattress along with the Motion Perfect adjustable base - If you have never experienced this combination, I strongly suggest you go see Paul and lay around for awhile. You'll never know how badly you need a new mattress until you get a new one - WOW, we LOVE this bed and the buying process was fun with no pressure to make a fast decision. They even delivered our entire new bed and the new mattress for our five year old within an hour of us leaving the store. The delivery guys were impressive how they navigated the stairs and proficiently set everything up in minutes. This is the 5th & 6th mattress I have purchased from this store, and even though every other buying experience was great, Paul made this one the one I decided to write about - THANK YOU PAUL!!! I really appreciate you getting us exactly what we wanted for the price we wanted to pay. read more

Outstanding service and products. Just completed our second purchase in two years. Won't go anywhere else. Low pressure sales with a lot of knowledge. The delivery men Alex and Leo were unbelievable. Very helpful. They moved several beds for us and we could not be happier! read more

This place is AMAZING, all thanks to our salesperson named Gregory. ASK FOR HIM. He is so knowledgable and genuine. I highly recommended coming in for great deals and the top notch hospitality. read more

My fiance and I came in looking for a mattress. Gregory quickly greeted us. We didn't have questions at first and wanted to look around. During that time, another couple came in. Gregory was so great juggling both couples - he made sure he answered any questions both couples had. I used to work in retail, so I know how difficult it is to juggle more than 1 customer, so I appreciated that he was attentive. The other couple was ready to purchase, while we were still looking. So, when we were ready, he was still with the other couple with the paperwork, but would follow up with us to let us know that he'll be with us. Gregory was amazing. He answered all of our questions and was not pushy. We definitely recommend coming here and asking for him! read more

Oc mattress was very helpful in helping me pick the best mattress within my budget and comfort. The matched sit n sleep's quoted price for exact mattress. It was delivered the very next day. I had a minor setback with my box spring being too high for my low pro bed. It was not a problem at all. They fixed the problem in a very professional matter and their delivery was polite and took extra time to help with bed issues. I recommend! read more

What an amazing experience!! My wife and I wanted a new mattress as we were moving to our new apartment the next day. We drove by and went in. There we met Gregory. While helping out another person he greeted us and encouraged us to start trying out the beds. He finished helping out the other person and I guess they weren't ready to buy and Gregory was so polite to the lady and off she went. Now we had all his attention. Instead of being a pushy sells man trying to push a product, he started asking us questions and eventually we landed in the tempurpedic cloud luxe. By this time it was time to close the store as it was late. Never did he mention that he had to leave even though not knowing if we wanted to buy or if we were just window shopping. I then let him know we wanted to see about pricing. He explained to us how financing worked as we wanted to do half cash half finance. He did the entire process not knowing if we would get approved or not. Always with a positive attitude and 0 pressure. We got approved. Bottom line. OC Mattress already had a competitive price after checking online at other stores. I asked for a reasonable discount and it was approved. Gregory got it delivered the next day just as promised The only negative is that the delivery guys were extremely rude to my wife and they scratched the wall while setting down the mattress. OC Mattress prices 5 stars ***** Gregory's customer service 10 stars ********** Delivery guys 0 stars Thanks Greg keep up the good work read more

I was helped by Michael Jacks. He was very respectful of my budget and didn't try to sell me something I could not afford. I found a great bed and it was delivered in two days. The delivery men were very polite and fast. I felt very comfortable with them. Overall a great experience. Very easy to work with. When I had a question a real person answered the phone to help me. read more

Stopped by last Friday and the service was outstanding! I told the salesman what I was looking for and he took me to a perfect selection of mattresses. I made a purchase and they had it delivered and set up 3 hours later. read more

I have to agree with Alison R, who wrote a review back in January, 2017. I took my elderly father into OC Mattress yesterday. He had gone on his own to another place in Orange, bought a mattress and ended up returning it because it wasn't firm enough. He gave them two chances and neither worked for him. I don't even want to tell you how much the saleman soaked him for. But, at least they gave him his money back. My Dad has an inoperable back and needs a very firm mattress (that, plus he is over 320 lbs). Now, on to Gregory; he was polite and made sure my Dad laid on 4 different mattresses for a decent amount of time. Gregory never pushed my Dad toward the most expensive mattress, but let him lay there and make his own decision. In the other place, my Dad was in and out in about 20 minutes. Gregory knew his products very well and was able to answer all questions we had off the top of his had. i had done some research so I knew what Gregory was saying was correct. It was comforting. I highly recommend seeing Gregory at Orang County Mattress if you're in the market for a mattress. You will not be disappointed. read more

I paid for a Cal King and they sold me a regular king for the Cal King price. When I called to complain about the size, they said that the actual size varies and that it was a Cal King - funny, the regular King size sheets fit it perfectly. Rip off! read more

Where do I begin? We went to Ashley furnitue which has really nice mattresses and even higher prices. They'll even charge you for the frame. We went to a couple of small stores that we noticed driving down the road because of their sale signs and within our budget we could only find poor quality. We finally decided to try Orange County Mattress. We'd been there once before and we were turned off by the salesman we'd talked to. It seemed like he couldn't wait for us to leave. He was very disengaged from our questions and kept disappearing when we needed to talk to him. We did like one mattress in particular so that's why we went back. The salesman we worked with was knowledgable about the construction of the mattresses and the materials they are made from. He was also very patient, no pressure to buy. We must have laid on every mattress in the store and we were there for several hours. We went back and forth, back and forth. The reason we were undecided was because I wanted a foam mattress and my boyfriend wanted a pillowtop. He had us try the Englander Level III. It is a pillowtop made partially from foam. We didn't have all the cash right away so we were allowed to put down what we had and we paid the remaining two weeks later. No financing or penalties; they just waited for us to pay the balance. The mattress was 50% off, the delivery and the bedrame were both free, they paid the sales tax and we bought a protector for like $80.00. We upgraded from a Queen to a California King because the price ended up being so low. In the end our total cost was under $1300.00. They offered to have it delivered that night and we chose instead for the next day. I was by myself when the delivery guys arrived and I was a bit nervous about that. They were very nice and respectful. I ended up staying down stairs to keep out of their way. I wasn't sure the mattress would fit up the stairs because of the low ceiling. They were experienced enough to figure out how to get it up and make sure the mattress was not damaged. They set up everything and made sure I had a copy of my warranty, receipt for payment and copy of the delivery ticket. We have been very comfortable on our mattress for many months now. read more

we bought a mattress and weren't fully satisfied with the mattress so we went back to them and they took care of us. they gave great customer service and the people were wonderful. thanks for a great job read more

i just bought 2 mattresses from orange county mattress, i was at the store in santa ana, the mattress are fabulous but the service was outstanding. i had a bed that took 3 men to carry down the stairs, they only sent 2 men. when they saw what they were dealing with, they waited for a 3rd man to come and help them, they wrapped my bed and nothing was damaged. i also went into the orange store to ask questions before i bought anything. they were all so helpful and kind. i would recomment this store to anyone out there looking. thanks oc for going the xtra mile. anaheim statisfied customer. read more