I just wanted to check in and give another AMAZING review! In January our family came and left a…read morepair of brand new Nike shoes. We noticed when we got home to Sacramento so we called the hotel and they said they'd hold onto them for our return in May. Fingers Crossed. When we checked in yesterday the front desk clerk stated they'd hold onto only keep items for 30 days but would check. 10 minutes later an Honest housekeeper came and brought the shoes! We're really thankful they saved a $200 pair of shoes. Tells a lot about this hotel an workers. THANK YOU

Checking out after staying here again (Tuesday - Sunday), we forgot our clothes this time! After…read morestaying here every 2-3 months, and twice this month, you'd think we got the routine down by now, but we were in a hurry and didn't check the closet. Our call was immediately picked up by Brian ("who is here for work"), he confirmed that there was stuff left behind and connected us with Maria in Housekeeping. Maria graciously took our name, number and advised us to come to Housekeeping to pick it up when we return in August. The call took less than 2 minutes!

Cute photo spot calm area close to the circle…read more Was only there for photos I haven't stayed there

They appear to be out of business. Their website is not operational and the phone just rings.read more

I stayed here when I visited my brother for his film premire at chapman university, it was also my…read morebirthday weekend. I went to disneyland for my 30th birthday, I needed to print out the tickets and I was able to do it on the guest computer. I enjoyed my stay and it was a nice clean room. I liked that the motel was walking distance to the university and Bruxie. It was about a 15 minute walk and there are small coffee shops around as well as restaurants. My mom and I wanted to stay here again for my brother's graduation the following month, but it was sold out the weekend of the Chapman graduations.

Visited 09.2025 for 1 night. Full disclosure: I have been a guest services manager for decades, so…read moreI have both very high standards and also forgive some things other people might get annoyed by. Was able to get a AAA discount at almost the last minute. The staff was terrific, although when the housekeepers saw anyone coming, they ducked away. That wasn't cool. I wasn't even looking for them, just crossing over to the stairs to get to my room & they scurried like cockroaches in the light as soon as they saw me heading their way. (There is no elevator, btw, so if you cannot do stairs ask for the 1st floor.) The staff attendant at the breakfast was so fabulous. She was really interested in ensuring guests knew what was available and making recommendations when asked. I expected packaged bagels and Costco muffins, but it was a full, freshly cooked buffet breakfast with scrambled eggs, toast, potatoes, etc. Or cereal, if you prefer. Very well done. The room was very clean & they even had a bedbug cover for the mattress, always nice to see. The only problem I had with the room was that the a/c needed to be kept at 66 & on 24/7 to cool the room to a reasonable temperature, but when I did that it worked. Part of the problem, I think, is that there is NO SHADE AT ALL, so the sun was blaring onto the a/c. Bring sunscreens for your car because it WILL get very hot. The parking lot is very well lit and felt completely safe. In the morning, I was transferring to a hotel on the Disneyland property, so I left the BW at about 7:30 a.m. -- rush hour and the drive was less than 20 minutes, no freeways necessary. So, great price, excellent location, terrific staff. Also it was an easy check-in and check-out & the manager who assisted was pretty much perfect. Would stay here again.

My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we…read moreended up staying here for several days while waiting for updates. What could have been an extremely stressful situation was made so much easier thanks to the kindness and professionalism of the hotel staff. From the moment we arrived, every interaction was positive. The valet attendant greeted us warmly and directed us to self parking. At check in, the front desk clerk was friendly, understanding of our situation, and helped extend our stay since we had no idea how long we would be displaced. Later, when we learned we might need to stay for up to two weeks, the staff again went out of their way to help and extended our reservation without hesitation. The pricing adjustments they offered were incredibly generous. We were originally quoted a much higher rate by the automated phone system, but once we spoke with the front desk, they applied an evacuation rate and even lowered it further as our stay continued. They also retroactively adjusted the earlier nights and provided complimentary parking for the entire stay. Their compassion during a difficult time meant a lot. We stayed in two different rooms, both of which were clean, comfortable, and well maintained. Each room had the essentials, a small refrigerator, a large TV, and a coffee and tea setup. The second room also had a microwave, which was very convenient. The beds were comfortable, and everything in the rooms worked well except for the USB ports in the first room, but the regular outlets worked fine. When the evacuation zone was finally reduced and we were cleared to return home, checkout was quick and easy. The staff remained just as friendly and helpful as they had been throughout our stay. Overall, the entire team was professional, personable, and truly accommodating. Their support made a stressful situation much easier to handle, and we are very grateful for the care they showed us.

When I booked my reservation, I wasn't sure I'd keep it because the location only has a 3-star…read morerating. But I am glad I kept it. The outside is very unassuming. But the inside is spacious, nicely adorned, clean, with a fairly sensible layout/design. The check-in was pretty smooth, and the staff was very professional and engaging. The warm cookie is always a nice treat. There is a nice bar and restaurant within a few steps of the check-in area. No pun intended, but you should check it out. The drinks are on point, and the food doesn't taste like traditional hotel food. The wait staff there is very attentive and accommodating. There is a coffee shop in the lobby just as you enter the hotel. It's little pricey for what you get. I ordered a breakfast croissant. It was good, but again, pricey for what you get. The room was comfortable, cool, and clean. The 3 C's I typically look for when staying in a hotel. There is a decent work area. The bed was comfortable, and it had a nice-sized TV. The lamp outlet on the desk was a bit hard to find, and it's low on the lamp's base. Closet space is ok - standard. The shower had two conditioner pump bottles and one shampoo. There was no shower gel. Not a huge deal. I usually bring my own. There is a really nice outdoor space with varied seating. Some of the lounge-chair type seating have firepits. I forgot my swim trunks to get into the pool. But that's ok, there are usually too many kids in that type of area for me. I like a more chill, less noisy swim. The parking is tight. There is a small lot. About 1/4 of it is for valet. Although the valet team seemed pretty nice, I self parked my vehicle. There are some fast-food places nearby to eat if you aren't feeling the hotel food. And Best Buy is nearby if you attend an event and need some tech stuff. Oh yeah, and The Block at Orange is within walking distance if you need to do some real shopping, get something to eat, or just have some fun. Overall, it was a really good stay. I would revisit in the future. It was good value and service for the money. PROS * Good value * Nice, professional staff * Comfy rooms * Quick elevators * Nice decor * Pantry near check-in area * Good for meetings, seminars, conferences * Outdoor space * Tennis courts * Outdoor pool * Nearby food and shopping * Near the fwy CONS * Small parking lot * A lot of local traffic noise but it's not terrible * Room towels are a bit on the rough side * Could not remove the shower head and separate it from the docking port in the shower * Hurt my foot getting in the shower; the bottom area is a bit raised with metal trim. Just take your time and look down. You should be fine. * Commode flushes hard and loudly * The work desk is a bit small * The desk chair is heavier than most and has no wheels. It is hard to move easily.

Booked this place and it was my bfs and I first time here. Not too far from Disney, only thing I…read morewish was that parking was included with the stay. Hotel was super nice and clean. I appreciated the Included breakfast. All the staff were super nice and friendly. I will say there was some issues with the elevators, one of them broke down so the wait time was LONG. But that's ok the comfy beds made up for it. The rooms smelled clean and didn't appear dirty. I liked how it was quiet and wasn't loud. We got a double queen because it was more affordable instead of the king room. Overall I highly recommend this place if you're looking for a nice and affordable place to stay in the area. You're also next to a lot of eatery's and the hospital is across the street! I will be back!

The front desk is really the front line of any business, so I expect guests to be greeted with a…read moresmile and a warm welcome. Unfortunately, that wasn't the case for my sister and me. The woman at the front desk with long red hair and long fingernails was far from welcoming and came across as harsh and snappy. As a first-time guest, it was an immediate turnoff. After getting through the uncomfortable check-in process, we headed to the bar for a glass of wine. The staff was already mopping the bar area since the restaurant closes at 9:00 p.m. We ordered two glasses of wine, which came to $29. Thankfully, the wine itself was enjoyable. The rooms are generously sized and nicely appointed. However, the linens had an odd smell, almost like inexpensive laundry detergent. Our room was located across from an electrical room, which created noticeable noise. The bathroom fan runs continuously, so we had to keep the bathroom door closed while sleeping. Based on the reviews, this property seemed promising, but I want to provide an honest account of my experience. One positive is that the windows open slightly, allowing for some fresh air. However, the air conditioning does not stay on consistently, which would make me hesitant to stay here during the summer months.

I was greeted with a friendly smile while making a reservation.. I was promised the most beautiful…read moresuite with the hot tub bc thats what I really wanted .. And I was so astonished and amazed at how beautiful and kept up the place is. Rooms smell clean and most imp are clean.. prices for a regular room are a great price even. On weekend.. I highly recommend this place

The jacuzzi caught my eye! Very nice rooms . Great place!. Definitely coming back. Front desk…read moreshowed me the different types of rooms so that I can choose my favorite.very nice people

Upon arrival after 4pm time , the entrance Smelled welcoming and clean. At check in my room was not…read moreready and I was offered another room without Disney park view which I said no thanks we will wait . The agent advised me it could be another hour. So we went shopping and out to find dinner because why not. He generously cut my rate down to due inconvenience. Got up to the room and even long after it being ready I found pet food On the carpet, confetti , and other crumbs. Also see picture of the toilet I get being short handed is not fun or whatever excuse but the toilet handle ? Luckily I carry Clorox wipes . After arriving late , late check in, unloading a car and a very tired child I just did not want to switch rooms. Will I come back, perhaps. Carpets are very stained and warn out . I saw plates / bowls the sitting for two days by peoples doors never picked up, very weird .

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.

The owners are amazing always nice and helpful. I have been going here for years love them so much !read more

Very bad management.dirty location.dirty room .I don't recommend to anybody.aircondition not…read moreworking good .shower dirty .bed dirty.