We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

My husband and I couldn't have been luckier than when we purchased a salt water hot tub from The…read moreSpa & Patio Store in February, 2026! Our Salesperson, Lance Trzcinka had years of experience and expert knowledge on all aspects of traditional and salt water spa systems. Lance provided continuous, expedient service for us from the beginning (trying to decide which hot tub would suit us best) and throughout the entire purchasing process, to delivery, to after installation! Lance was immediately available to answer all our questions, and didn't mind repeating what he taught us in the beginning! We recently enjoyed our first soak in our new Caldera Spa, and were so completely satisfied with the relaxing results! Lance and Bernardo were both available to help us through this journey and without their attentive help, the experience of purchasing and installing a salt water spa will bring us years of enjoyment! Great purchase, and highly recommend the service at The Spa & Patio Store! Thank you again Lance!

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

Very friendly and knowledgeable about hot tubs and how to maintain them. Not pushy and have…read moreprobably 30 spas on display to choose from. Konstantin is a great guy.

I am very pleased with my recently purchase of a Marquis Hot Tub from Hot Tub Republic. Marquis is…read morea very respected brand, by the way. The pricing was very competitive, and the installation went very smoothly. They work with a very able technician who performed the installation.

I was a supporter of San Diego Hot Springs and referred multiple customers. Unfortunately, my…read moreexperience after the sale has been disappointing. Between warranty issues, repeated fees for service calls, and commitments that were made but ultimately not honored, I found it increasingly difficult to get concerns resolved. I reached out directly to Ryan to address these issues and never received a response. If you must do business here, I would try to work with on of their other associates. To be fair, the service technicians who came to my home were generally professional and did their best to help. My concerns are with management's follow-through and customer support once problems arise. Based on my experience, I can no longer recommend San Diego Hot Springs and would encourage prospective buyers to carefully consider the level of post-sale support they may receive.

Service was the best. He gave me tips on how to keep it pristine and easy places to get parts if…read morenecessary.

My spa cover was falling apart, and we were entering the chilly, rainy season, so I decided to…read moreshell out the $$ for a new one. I found these guys fairly easily online and decided to go with them. The ordering process was very clear, but I still somehow screwed up the measurements. Fortunately, they had the wherewithal to doublecheck with me before making it because they said, in so many words, that my measurements didn't make sense. They suggested what they thought were my actual measurements, since it was apparently a common size, so I went with those. The cover arrived exactly 2 weeks later very well-wrapped. The cover itself was absolutely beautiful! It seemed to be well-made and sturdy with a couple of little "ah-ha" kinda features, like pull handles underneath the center seam to aid in moving the large heavy item. Those simple handles make it SO much easier to pull the cover back on my spa while I'm still standing in it. Nice touch! It also seems to retain heat in the spa better than my old one. Overall, great product and customer service, so if you're in the market for a new custom-made spa cover, check this place out!

I had been looking for a local company to replace a sub standard cover purchased from another state…read more2.5 years ago. That cover had a very cheap aluminum center brace on the styro in the covers, and had split down the middle of each center half at only 1 year. I finally discovered San Diego Spa Cover in March, 2024! They were very careful to get the dimensions correct and make sure what I sent in the order was actually what I wanted. I was surprised to find that their prices were $500.00 less than 2 well known companies from outside CA - with all the same upsale items I wanted. The cover came within 3 weeks! The others had a 6-8 week window. The new cover is a perfect fit! So much better than the last one. Better stitching, Velcro closure on the center, much tighter closure and the better fabric I ordered is an obvious upgrade. It looks great and I expect this one to last past the 5 year warranty! The only complaint was that I wasn't notified of the date for delivery, and they were left leaning up against my automatic garage door.

Dave is great. He serviced our hot tub from 2018-2024 and did a wonderful job. He was always…read moreavailable by text, did great work and has super reasonable prices. Raise your prices, Dave! We were really pleased with the service and would recommend him to any family. Thanks Dave!

David is very reliable, knowledgable and friendly. He services for us twice weekly and has been…read moreworking for us for over two years. Knowing our spas have the best service is such a comfort. He's rarely unavailable but when he is, he makes sure we are covered. He ALWAYS lets us know when he is on his way, which is, predictably, about the same time weekly, He takes a photo after he is done servicing and lets us know if anything needs further attention. He is quite the chemist and takes pride in his abilities albeit modest. He enjoys the science behind it but if he needs an additional mind to way in, he has no problem asking his peers. David is a kind hearted and fun guy and we are very fortunate to have found him through our local pool supply service center. I highly recommend David.

So impressed , and I am a huge skeptic sixty seven year old disabled woman , and I could not be…read moremore impressed with the customer service I have received from this business Josh was absolutely amazing and helping me through the process and not just trying to sell me something to get the biggest commission. He helped me tremendously in picking out would work best for my low-income, yet matching What My neights are with my disabilities Jasmine, as well, who came out to show me how to use it, even when as far as filling my spa more as it was a little low, I could go on and on but I won't all I can say, is, I can't recommend this business hire. It's so refreshing to have. A business from the owners To the Employees that really care about their customers, please.If you're in need of a spa , do not go anywhere else , they are literally top of the line in both quality of their product and certainly their customer services and matched

We couldn't be happier with our experience at Master Spas Escondido! As first-time spa owners, we…read morehad a lot of questions about setup, maintenance, and day-to-day care. Josh and his team made the entire process easy and stress-free by taking the time to explain everything clearly. We purchased our spa for our Airbnb, and it's been one of the best additions we've made. It's been incredibly easy to maintain, and our guests absolutely love it. We highly recommend Josh and the team at Master Spas Escondido!