Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Since my initial review we HAVE called Victor on two seperate occassions. The first was to repair…read moreour dishwasher (replace the upper rack which had broken) and th second was to repair our dryer which had a sensor issue. He was able to complete both tasks and we were very pleased with his work and knowledge. I highly recommend.

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

The Mr Appliance OV team worked hard to try and solve our problem with our oven. I really…read moreappreciate the diligence to find the correct parts. I would recommend their services and found them very honest and all techs and admin. exhibited a high level of customer service.

We need two bathroom lights over the new mirrors we have coming…read more Here they are were on sale and in stock. 3-5 days , free shipping. This will work Give me two Thanks to Leonard For patient assistance.

If I could give zero stars I would and I urge you to avoid FergusonHome Tucson at all costs. My…read morehusband and I are planning to do a major kitchen renovation. I contacted FergusonHome in Tucson and spoke with sales representative Lindsey Peterson. At first I thought that she was quite helpful, but then I realized that she was disingenuous (at best) in her communications. For example, she told me that there would be no shipping charge for the delivery of our two cast iron sinks. I was delighted and thought that because we were ordering so many products from them that the shipping was simply included. However, that was not the true or complete story. I later learned that Ms. Peterson did not disclose to me that there might be an option of "white glove" delivery service in my area, which meant that while there would be a shipping charge, my heavy sinks would be delivered into my garage and not left at the end of our long driveway. Considering that my husband and I are of retirement age and we live in a relatively rural part of Arizona, this information should have been made clear to me. Her suggestion that we find friends to help us move them was outrageous. And even if delivery into our garage were not an option, she should have described and disclosed this information from the beginning. The story gets worse. To further complicate matters, Ms. Peterson told me that the Delta faucets that they offer have different (superior) components than the Delta faucets that are offered by the box stores. She told me that, for example, the Home Depot offers lower prices because the quality of their products is inferior (i.e. made of plastic and not steel.) Since I have used Delta faucets for many years, I called Delta directly and was told that 1. This is patently untrue and 2. Coincidentally, places like Ferguson (the Delta agent mentioned their name specifically) often make this assertion which is simply untrue. When I questioned Ms. Peterson about it she was unable to offer a rational explanation for the tall tale that she told me. When I asked to speak with a manager about it, I was connected to Kendrick Peters. He told me that "they can only go by the information that is given to them." I made it quite clear that I was willing to pay a little extra in order to get assistance and service from Ferguson, but I did not want to be misled or straight out lied to. Following that, I came into the showroom to look at drawer pulls and knobs and the sales clerk on the floor at the time (a man, I did not get his name) told me that "only OCD people would see a difference between champagne bronze (which is what I wanted) and their brush gold products." I was completely offended by that for countless reasons. I would have preferred that he tell me that they do not sell champagne bronze products at all. I cancelled my complete order and then had to persistently call and email them in order to get my refund. It took over a month for them to issue my credits. In short, the staff at FergusonHome Tucson only want to make a quick sale, are uneducated about their products and services, and, quite frankly, lack adequate training and social skills. May I suggest to Mr. Peters that he find a way to refrain from using the word "like" three times in every sentence that he speaks. And don't tell me "Gotcha" like I am a teenager. My recommendation to everyone here reading this is to go to a different showroom in Tucson. DO NOT USE FERGUSON HOME FOR ANY OF YOUR RENOVATION NEEDS. NEVER EVER.

I live in Phoenix and and I'm staying at a friend's house here in Tucson. Her six month old washing…read moremachine malfunctioned so I went into Christie's to see if anyone could offer guidance. I knew she bought it here. Three people came up to try to help me. When we realized that it was going to require a service call, I was able to schedule it from the phone inside the store in 2 business days. What a completely different experience than I got from my "local" shop in Phoenix, where they just shrugged and handed me a phone number for my appliance issues. I wish Christie's was in Phoenix.

Bought total of 6 appliances Installer hooked up hot and…read morecold water improperly After 2 month dishwasher tipping forward Told there is a repair fee. It brand new. I suspect something wasn't tightened properly You only have 48 hrs to report problem So I'm expected to pay 149.00 repair fee. Seems like poor customer service I was also hung up on. I don't get feed back in timely matter

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

Eduardo in the paint department is extremely pleasant and helpful!! I had originally gone to Dunn…read moreEdwards but the color was wrong so I came to Home Depot. He's a wonderful employee.

Two employees. Stationed. Watching me being my own cashier!…read more I mind self-service everything.

Christy's did an amazing job of finding me an appropriate refrigerator at a reasonable price, added…read morean ice maker, delivered & installed the next morning. After wasting time at Home Depot, my dilemma was resolved at Christy's in 30 minutes. Cameron was awesome and customer service excellent - HIGHLY RECOMMEND!

I've loved Christie's for 40 years and have bought all of my appliances from them during this time…read more They've always made me feel like a valued customer, and their repairmen and salespeople have always been top-notch. However, there's a new manager on the scene now, and his obnoxious behavior has just about made me decide to shop elsewhere when I need another appliance. He charged me $101 for an unavoidable second visit to move an appliance, by dolly, from one room to another. The process took about five minutes. When I wrote to him and mentioned my 40 years of loyalty and the ease of the job, offering to pay half of that amount, he used AI and sent an almost sarcastic response conveying that my long-term loyalty did not matter, that he cared only about the fact that his team was out using up gas. It was obvious that in his mind, I--the customer--didn't count. So beware; this new manager cares about PROFIT, not about the CUSTOMER!! I hope his tenure is a short one.

The entire staff is amazing! Can always get excellent help in PC, they have several good employees…read morein that department that are knowledgeable and very helpful.

Best Buy would not allow me to use a shopping cart to take a large item out to my car. I'd…read morerecommend ordering from Amazon instead. Most items are delivered overnight directly to your door, which is much more convenient than driving to the store and carrying heavy items yourself.