Cristina came with one helper. She expected an empty house but we had not finished packing. We…read moreneeded windows, floors (wood and vinyl), kitchen cabinets wiped, bathrooms, oven and refrigerator cleaned. The helper used a perfume cleaner on the old linoleum which left it a bit sticky and stinky. She got water drops on the wood floors. Cristina cleaned the oven beautifully. After an hour, Cristina said she could not complete the work and she left. She did not charge me.

I used this cleaning service every month when I lived in my previous apartment and they're very…read moregood and thorough! I felt my apartment was always presentable and clean whenever they came. They even made my bed!

We have had Em-Maculate cleaning our house for a while and there have been issues from day one. We…read moreasked for two people for a deep clean. A man and woman arrived and spent 4hrs cleaning. Everything the man. Leaned was amazing, the woman did not do a very good job, they ended up sending the man back to redo what she had done. We were very happy with him, he went above and beyond. We liked him so much that we didn't make an issue of him damaging our laminate flooring using soaking wet mop. Apparently he left the company and they didn't notify us. They sent out some guy we didn't know while my wife was home alone. She wouldn't let him in. When my wife called Emily, she sent her to VM. She sent a text back. She said that she had tried to contact us but didn't hear back. The only contact we got was an email that she wanted to change days. She asked for a reply if the change was okay with us. It was not so we did not reply. Also, during the time we had service from Em-Maculate Cleaning Service the price changed from hourly to fixed and the price increased without notification. When my wife tried to work things out with Emily directly she said we were too difficult as customers and she was dropping us. Who knew that asking for clear communication was "demanding".

Over-charged, unprofessional, and sketchy business practices…read more I paid for a move-in cleaning for my new home. I was purchasing from my parents, who were present for the cleaning while I was out of state. I was originally quoted over email that the cost would be $580. It ended up being $1,200, and there was 0 communication with me that the quoted price would change. I found out when I got the invoice. I was charged for a 8 hour session with 2 people working. However, my mom told me that for the first 4 hours, only 1 cleaner was working. Also, the cleaner was an 1 hour late. Mind you, they did not inform me of either of these things. So, if my mom were not there, I would not have known. When I confronted them, they said one of their cleaners had a medical emergency. (Again, I would've been totally fine with only 1 cleaner at first if they had told me about it AND had adjusted the price accordingly instead of charging me for 2 cleaners when there was only 1). I guess, they may have assumed I didn't know the owners of the house, so they could get away with overcharging me without me knowing. So, I got the invoice for $1,200. I asked her why it was this price, since at most it should've been $760 ($95/hour for 8 hours). She said since they only had 1 person the first 4 hours, they ended up having 3 the second 4 hours to make up the time. So, it ended up being more. Also, they said they were there 10 hours but "gave me a discount" since they were late and there were mix ups. I told them I was very upset and frustrated, because had I known they were going to charge me double, I would've asked they stop the cleaning and done the rest myself. I did not expect to be blindsided with a cost double the price. They stopped replying to me on email and we continued over the phone, where they inevitably did not budge and charged me the same price for the labor since they ended up having more people. I accepted the charge, but wanted to write this review to share my experience. It's actually 2 years after the fact and I wanted to keep it to myself. As a small business owner myself, I know how damaging bad reviews can be. So, I wanted to give them the benefit of the doubt, but I just got an email asking to be connected as a business partner or something and it convinced me I really needed to write this. I'd encourage you to look for other options unless you're rich enough to be able to blindly pay nearly double what you're quoted with no notice.

We used Kikay's for over a year before we had to stop due to budgeting reasons. The crew was on…read moretime, or if they were going to be a little late, they always let me know. Karen was easy to work with on scheduling and flexible when we needed to tweak the dates of cleaning. The crew accidentally broke a couple of small items (candle, perfume bottle) over the course of the time they cleaned for us, as will happen, and each time they immediately let me know and offered to replace the item. I would reccomend Kikay's Cleaning for sure!

Kikay's Cleaning was quick to get in touch with me about a deep cleaning I wanted for my house. We…read moregot an appointment scheduled within the next week, and they were on time and completed the job in a reasonable time frame. They did a wonderful job in my home, and I am very pleased with the results! Thank you!

Overall, the cleaning quality was very good and the staff was professional. Communication was great…read moreand they are flexible. Any issues I had were always responded to quickly and addressed. I appreciate their customer service and would consider using them again.

After being disappointed couple different cleaning services, Lynn was such a delight to find and…read morehas been helping us keep up on the house every other week for over a year now. She has a personal touch and rapport that's really missing from other companies. Rates are competitive, services are flexible to your particular needs, and there's clear/quick communication if schedule changes are needed for any reason. All of her cleaning agents are natural, and she loves dogs to boot!

We have used Murray Hill Maids for over 13 years, absolutely love them for their conscientious…read moreprofessional cleaning, great communication and attention to detail. I highly recommend this company and the people that work for them.... you won't be disappointed!

Communication is pretty much nonexistent. Messaged them on Yelp and they said call to schedule an…read morein-home estimate. Left multiple voicemails and no one would call me back. I hired someone else.

Seriously overpriced. $810.00. 20 plus years of using house cleaners and that is the most we ever…read morepaid. The cleaners showed up on time, were very polite and put everything back in its original place...that is where the excellence ends. They left all glass smeared and they did not clean under couches, beds or appliances. They didn't even clean the drip trays to the ice maker or Keurig. After they cleaned, kitchen counters felt gritty (they are granite so hide a lot visually). Not sure what went on there. A cubby above a kitchen bar was coated in dust. They moved slowly and were paid hourly. They vacuumed downstairs (about 2000 square feet of mostly uncarpeted hardwood), for 4 hours while they were chit chatting. I work from home in an upstairs office. After 3 hours of hearing them vacuuming and conversing (with vacuum turned off during chats,) I went downstairs and they stopped talking. After a few minutes of me being upstairs, it would start again so I went downstairs several times until my husband got home. They used a Swiffer (Wetjet ?) to clean the floors. In my experience that drags dirt around and the floors are Brazilian cherry so the cleaners should have been extra careful. If they cleaned so well it was worth $800 I would be singing their praises but wasn't even close to impressive. We feel ripped-off, so obviously not hiring them for regular cleanings.

They were very professional and did a fantastic deep cleaning. We will definitely be using them…read moremoving forward. Highly recommend.

I booked Superior for a move out clan in Beaverton, based on their competitive pricing. Most places…read morechange you an extra fee for move out cleaning and/or nickel and dime you for each task required by the apartment mangers like cleaning the inside of the fridge and stove, baseboards, etc. I called on Monday and was able to get an appointment for Wednesday. Now for the appointment...the crew arrived nearly 2 hours after my scheduled appointment, which was really frustrating. Apparently Stella booked the crew for a house in Lake O and asked if I could wait a couple of hours until they finished. "Uh...no! I have an appointment." When the crew arrived, the lead cleaner made a big stink to Stella (by phone) about all of the work that needed to get done in the time allotted. I wanted them to focus on the 3 bathrooms and kitchen, and I was prepared to do the rest myself. I took a "do what you can do in 1 1/2 to 2 hours" approach since I was trying to save money, and I cleaned along side them to get the rest done. They did a good job with cleaning the areas that I designated. I noticed that the stubborn area above the stove was not cleaned, and the lead cleaner proclaimed that they tried, but it couldn't be cleaned. So I took a scrubber pad, used some elbow grease and the stains started to disappear. So she tried again and removed most of the muck. In all, I think Superior may be a good company, but the staff do have some communication issues. (I do understand a little bit of Spanish, so I had sense of what they were complaining about to Stella and amongst themselves.) The crew was nice to me. They gave me a ride up the road so that I wouldn't have to walk a mile to the bus stop. I just think they were annoyed with the scheduling mix up and hadn't been told ahead of time what I needed them to get done in the slotted time. I am used to cleaners working at a faster pace than they worked, so maybe I set my expectations too high.

The Superior Team did an amazing job! It's so perfect.! Every detail…read more... I Will most definitely hire again. They came to our home to make it ready to sell and now I don't want to move! They also have lots of good references for all other types of services. Realtors... get this team for your customers! Thank you Stella and team!

I worked a lot and don't have enough time to clean my house,It was hard to find the perfect and…read morelocal house cleaning company and I found MrsCruz,Irene and her team do our house cleaning,my house is cleaned now and I'll hire them to do my house cleaning a least 2 every week. Thanks Irene

Love Irene, she's great at detail cleaning and has been cleaning my house for about a year, once a…read moremonth.