I have no words... Amy some red head girl, scream at me in front of all the customers and staff and they admitted guilt and apologized for her unprofessional behavior... this girl little told me I was the second bitch today to complain.. that probably means I ain't the problem... the situation was we ordered cheese fries and never got them after an hour and simply asked for a refund and she went off on a emotional outburst... waved her hands all over my face and caused me out.. said they can't do a refund.. we talked to someone else and got a refund.. probably just a random pizza guy was able to do the refund... she needs to be fired!!!! She literally squared up with me and said she wasn't afraid of loosing one customer... definitely going to the better business bureau... there's no way a business can run like this... the staff couldn't even control her... simply told her we're getting a refund not the food we never got after an hour... read more

Chicken bacon ranch pizza was pretty bomb. Wings were really good. Salad was a piece of crap. They charged me $6 for a side salad. Called it a Cesar salad. Sprinkled a couple packets of Parmesan on top. Not shredded Parmesan. You guys have to step it up. There are plenty of other pizza places. read more

My partner ordered a sandwich for herself, and sweet potatoe fries for me (since am gluten intolerant and appetite wasn't big). Once the food came out complete disappointment from my end. Rather than assuming it's one order, separate the two. I was not able to eat my fries due to cross contamination of being on the same "plate" with the gluten filled sandwich. Thanks Geno's! I didn't get to eat! "The fries were cold too!" Said my partner. read more

Damn good pizza. Since I ate there no idea about delivery. The cheese steak was pretty good. Still, the pizza was perfect, big long slices with a thin seasoned crust with just the right kind of cheese and a little grease to make it bad for you when you fold it to eat it. I'll definitely get the slice again if I am in this part of town. read more

My kids and I live across the street from Geno's and were excited to go after they opened. Our first visit was ok. Staff was nice. Food mediocre. Restaurant clean. We went back for our second visit about 6 weeks later. We ordered a Greek salad, Greek fries, 3 slices, a burger, a cheesesteak, and mozzarella sticks. The salad was served almost immediately. Then the wait began. For 30 minutes we sat and watched as the staff cut lettuce, drank soda and joked around. We finally get the pizza. 3 slices that had very obviously been sitting for hours. To spruce them up the "cook" sprinkled a few strands of fresher cheese over top and reheated. The slices were so thin and wet..wet! You couldn't even pick it up. The cheese sticks were next. They were piping hot.. with frozen marinara. Actually frozen. I asked if there was any warm sauce and was told no. In a pizza place. The cheesesteak and Greek fries were next. Greasy yet dry, at the same time. Stale roll. My daughter had to drench it in ketchup to get down a few bites . the fries were "baked".. they were dry, rock hard and stuck to their baking pan. Almost no toppings that make them "Greek". After, another 15 minutes the burger came out but sat behind the counter until my 16 year old got up and asked for her sister's food. My son and I couldn't eat the pizza. I went up to the counter. I told the cashier that the pizza was very disgusting, obviously old and that I wanted a refund. She acted like I raped her favorite stuffed animal. She disappeared, and came back almost 10 minutes later offering, not a refund but a free pizza. We took the pizza and my kids said school pizza is better. School pizza!!!!! If the HORRIBLE crap they call food isn't enough of a reason to deter you from eating at Geno's, perhaps the hour+ wait, and careless staff will. read more

This place is so legit! I'm from the east coast. If you can find a better cheesesteak let me know! Probly won't hear from you because this is hands down the best. Keep doing what you are doing Genos.............. I've had Genos in multiple locations. They are all consistent. read more

DO NOT EAT HERE! Both of us got food poisoning from the Buffalo Chicken Sub. I have eaten here a few times and have been disappointed on all accounts. Gave it one last shot and will not be eating here again! read more

I haven't been there but have used their delivery often. They deliver late making it one of the few that do. The cheese steaks are above average & those baked fries are outstanding. Delivery always takes forever but it is worth it. read more

This place is amazing. Best Cheesesteak I've had. Pizza is good too. Give it a try you will love it. Great staff also.

Worst experience at Genos. Will not be ordering from them again. Order was incorrect, late and cold and the refused to refund me. They said it was some how our fault we didn't receive the correct order. DO NOT USE THIS BUSINESS read more

I was driving by and saw this so decided to check it out. I had heard about their flavired crusts..Ok...Im down. I was there on a Wed afternoon after 3 so the lunch specials, which looked awesome, were already over but...I heard the cashier, who was incredibly nice, tell the girl in line in front of me that there were $5 one topping pizzas. Ok, cool, I ordered a cheese pizza and some bread sticks and waited about 10 min. My order was ready and when I got home, I went for a slice and was baffled by what I saw. They actually drizzled ranch dressing on the crust of the pizza. Seriously? WTF? I threw the soggy, obviously overcooked hunk of shit away. The breadsticks were delicious,hot and fresh but verrrrry garlicky. There was also a sauce of some sort on the table so I took a to go thing with some in it and it was like Frank's red-hot sauce and vinegar, maybe? It tasted weird. Im just so disappointed. I wanted to really like this place. I'll probably give them another try as they sell burgers, gyros and cheese steaks too. read more

Awesome pizza place. Pizza is fresh and the sauce is really tasty. The employees are always friendly. Great place to grab a slice, salad, or sandwich. read more

On 6/2/17 I placed an order with Postmates for a Geno's Philly cheesesteak and an order of boneless wings. I received my order with a receipt stapled to the bag (which stapled the bag shut) and the receipt had my exact order on it correctly, however when I opened the bag my order was incorrect. Inside the bag was an order of wings but a turkey sandwich instead of a Philly cheesesteak. Since I already paid Postmates for a delivery fee and the receipt showed the correct order, I contact Geno's directly and spoke with a Maggie. When I explained my order and what happened, Maggie said to me "So that's what happened to our turkey sandwich, we've been looking for that" and she was sorry for any inconvenience and added a $15 credit to my order (because if she sent someone back out they would charge a delivery fee and I was already charged one). Maggie assured me "just call in and give us your number and the credit will show up". Well today 6/3/17 I called in a order and the person who answered the phone said she saw the credit but wasn't sure how to apply it so she would speak with a manager to explain how to add it correctly. I was told my food would arrive anywhere from 45 mins to 1 hour from the time I called. So after an hour and 10 mins and no phone calls, I decided to contact the store and see the status of my order. I was then told "we are unable to give you that credit as that person was not supposed to offer that to you to begin with". I asked "why didn't anyone call me to explain this instead of having me wait an hour+ wasting my lunch break" and the lady said "we called and it said the number was disconnect". I explained to her I was on the phone my entire lunch break and received no phone calls at all. I asked to speak to a supervisor or a manager on duty and was told "there will be no one here until after 5:00pm" (but this person just told me she would speak with a manger to figure out how to enter the credit when I placed the order an hour ago). I was then transferred to a COOK who was the most senior person working and he stated "he could not give me the credit and wait till after 5:00pm to speak to a manager. This is unacceptable and not excellent customer service at all!! Not only did I pay a delivery fee yesterday for the wrong order, I was also told I would have to pay a delivery fee today as well. I didn't even eat a drop of their food (we all know when you crave something and do not get it, you no longer have a taste for it or no taste for the incorrect food given to you). This would have been my first time having this place but instead I'm writing a bad review (and would give them 0 stars if I could). Get it together Geno's, sincerely a very unsatisfied customer who has now spent his hard earned money on food I haven't eaten yet and was willing to spend more money to get my corrected order delivered. read more

My stomach was upset previously and the genos famous cheesesteak just made it even worse. I enjoyed it while I was eating it but payed for it in the end. read more

Just ordered a slice of pizza and fries. Slice of pizza was OK, but nothing special. Garlic fries were mushy, not flavorful, and very overpriced considering the amount given. $5 for maybe $1.50 worth of fries. Don't think I'll go back. read more

Oh man hands down best food around!!!! Philly cheesecake pizza is my FAV!!! Every single sandwich (with the yummy sauce on the side) are delicious!! I can't praise OG's enough!! Not only is the food top notch but the owners are the most genuine and sweetest ever!! Thanks for the best food experience I've had in many years!! read more

Was so sad when I drove by the old location and it was a new name, then pleasantly surprised to find out they just moved around the corner. Love the free seasoned crust with my lunch special slice and soda. read more

Ordered thru yelp/eatstreet.. Over and hour and a half and no food.. Called them to cancel my order.. Girl that answered the phone said they couldn't find the order even though I received an email confirmation and they charged my card.. She didn't apologize not one time or try to make the situation right and directed me to eatstreet to call and get my money back.. I called eatstreet who actually offered an apology even though it wasn't their fault and refunded my money... Eatstreet told me Gino's had confirmed my order.. If you are the owner and read this at least teach ur employees to apologize and make a situation right... Smh read more

Super bomb food..the pizza was delicious and the slice was big ....the wings are so good

Best Philly that I've had since the one's I've eaten in Philadelphia (maybe even better). Good stuff. Great service. Worth the price. Go! You won't be let down. Oh yeah... baked fries are the bomb too!!! read more

I received an offer of a credit from the owner with a request that I try them again. That was very nice but I declined. Still, they did make an effort. Kudos for caring. read more

Too bad I can't give a 0 star have to give one. I will never eat here again. It took almost 5 mins for me to be helped while there was 4 workers in the kitchen. I wasn't even greated nor was there an apology for me having to wait. And when I got my pizza the cuts were so un even. How embarassing. And on Saturday they say they're open till 5 am well tried to go in and at 4am all of the chairs were on the tables so I just left and went to gus instead. I'll stick with them for my late night delivery . read more

I ordered a hamburger with no cheese, and when the lady with the red hair gave me my order, the burger had cheese. I politely told her that I said no cheese, but then she got very defensive saying that I didn't tell her and that it was my fault. When she returned with my new burger, she tossed my basket onto the table, spilling the onions and tomatoes onto the table. The attitude she gave me made everything worse, never going there again. read more

After ordering. I called 3 times. I received my food 1 hour and 32 minutes later. The girl aria who was on the phone was very rude, interruptive and hung up twice without a word. Very rude service. I received my food and was told "sorry we were busy". The wings were small, and hard, and the sub I ordered was cold and too salty, with none of the ingredients that were supposed to come on it. Overall for customer service, delivery and food, I give this place one star. Terrible and I would never think of wasting my money here again if I was starving and this was the last place on earth that had food. If rather die! read more

I ordered from them on many occasions. But then I ordered from them earlier this month, and it was absolutely disgusting! The food was extremely greasy, cold, and just thrown together! I will never eat Geno's garbage they call food ever again!!! read more

Great place always trying new things...very clean store great staff and busy! Food is great! Subs and the choice of fries is my favorite. The pizza is awsome my favorite is the Philly steak specialty. I drive from gilbert to here for better service and pizza! I know there are others but this is clean and have people working who know what they are doing. read more

I live about 1/2 mile away I wanted to try a Philly with the WIZ for the first time. I was so disappointed from all of the hygiene issues of the staff around 10:30 pm . playing with their hair talking on their cell phones and not really paying attention to their customers my sandwich was soggy and my fries were greasy mush.. If i wanted soggy i would have eaten at the real philly place on mcclintok in tempe market place . i do not recommend this place ever again. read more

Recently ordered from here while watching the playoff games. I gotta say that the Buffalo Chicken Pizza was unbelievable. Couple that on top of a speedy delivery and there's no doubt ill be giving Genos my business for the foreseeable future. read more

The food is amazing and so are the employees. The pizza is always fresh and the employees are very friendly. The cost will not break the bank and I highly recommend this restaurant. read more

Horrible service,never can get order right in over a year, reason I keep ordering is convenience. Order never right. Horrible I mean the worst possible service and Tobie never returns phone calls. Takes an act of congress for that. Staff doesn't know menu. read more

delivery took 30 minutes longer than i was told. both sandwiches were wrong, and the didn't include any sauce (for which i asked extra)

I had seen this place a million times on Rural and never tried until they moved down a few blocks. The Buffalo chicken fries and the Italian hot sub were awesome. No disappointment here... so I'll be going again soon! read more

Well not only was the delivery 20 min late and the delivery windows was a full hour but when the food arrived it was soggy and luke warm (probably on account of the extremely long time it sat in the delivery drivers car) then come to resize they forgot the sauce for all the sandwiches ordered. Very unhappy and probably won't order from here again read more

some food is good and some food sucks hamburger good subs are good fries good gyros are small and no meat pizza I don't know I only eat Chicago pizza sorry so take a chance lol read more

Ordered my pizza an hour and 38 minutes ago and still haven't gotten it. I called half an hour ago and they said it was on its way. I live 2.2 miles away from genos... Terrible service and they lied to my face read more

Great place for burgers, fries, cheesesteak and pizza. Quick service and clean.

I have been here before and did not have a real favorable experience with the food this morning I stopped in thinking I would pick something up not realizing they are closing go into the bathroom take my seat and the lights go out it's completely dark. Thank God I'm a smoker and I carry a lighter but I was not able to find the light switch in the bathroom anyway. When I go out and let them know at the counter that the lights are out in the bathroom while I was using it he says sorry we're closing and gives me the opportunity to finish using the bathroom nor does he truly apologize for having not checked the bathroom and making it dark in the first place. Just another unfavorable experience at this dump in the wall I highly doubt I'll ever give them another try. So far the two times I have been there the food was garbage and then it goes dark in the bathroom and they don't even let you finish using it. read more

ordered some late night food and it took 1 hour and 10 mins before my food got to my house and when it did get there the ranch was missing for my wings, which didn't seem to have a lot of medium sauce. the cheese sauce for the fires was cold and the soda was hot. when taking my order i kept getting put on hold i felt rushed when placing the order. this was my first time every trying the place and i don't think i will be eating there again. read more

Heard some pretty good things about this pizza place so I ordered it to be delivered to my place and I ordered mozzarella sticks, two lemonades, and a cheese pizza with garlic crust. I ordered it at 6:46 pm (that's what my emailed receipt says) and after an hour and a half passed, I called to see what was going on because I hadn't received my order. The girl who answered the phone was extremely rude and told me to be patient because delivery orders take about an hour, but it had been almost two.. so after I was told my delivery guy was on his way, I get a call 20 minutes later saying they were out of lemonade. I then proceeded to tell them i would take a sweet tea and a sprite. I was told they didn't have sprite so I asked for a water instead. The deliver guy called me again 30 minutes later asking where to go even though I provided an exact address not even 10 minutes away from Genos. After he finally arrived I was anxious to open my pizza. The mozzarella sticks were cold and hard, and the pizza was old and didn't have garlic crust. The sweet tea wasn't sweet tea, but instead it was warm green tea. I am so displeased with my experience, the people I had to interact with, and the food. Never will I order from here again and I wouldn't recommend it at all. read more