Since using White Knight we literally have zero issues with pests. Wasps, spiders, roaches...mostly…read moregone from the parameter of our house. We have significant green spaces in our yard for them to flourish but the house is off limits. The covenant between bugs and men must be held: don't get near my house. They always come when they say and are always polite. And effective.

Tried to cancel. Was ignored, they come when nobody is home to do it and then charge me anyways…read more Not able to get a refund. Hard L, do not recommend.

Phoebe is the most knowledgeable and intelligent technician you have. Her expertise is second to…read morenone she is MORE knowledgeable and educated than any of the male technicians you have sent here in the past. In fact i only request her when i book my services. Oh, and she's a great salesperson too. She tried to sell me the mice protection program, but at least I am thinking about it. Give her a RAISE!!!!

Literally the worst company ever. Do not go with them ever as you will be making the one of the…read moreworst mistakes of your life. Their customer service suckssssssss and is terrible, their pest control suckssss, they don't even know what they have or have not done for you service wise, and will claim they will do something for you but don't.

Terrible, it's like these guys come to be seen but spiders, spider webs and ants are literally…read morestill everywhere. When you complain about it they tell you they can give you an upcharge package to see if that helps. Since you're in a contract, there's nothing you can do but pay. SCAM preying on new homeowners. If only I could give less than a star

If you want to be lied to and rescheduled continuously and over charged as well as treated like…read moreyour time doesn't matter go ahead and give them a try.

Had Robert come out today and spray the outdoor of my home. Did an amazing job and even let me…read moreexplain my main concern where pests are coming in from. Was very attentive and outgoing. Also confirmed the address with me and even let me know when the work was done. He did what was asked and we feel very valued as clients with this company. Thank you Robert!

I engaged this company for pest control services, but the issues were never resolved despite…read moremultiple service calls and repeated assurances that the problem would be addressed. During the final visits, the technician arrived, stated they would be attempting a new treatment method, and then departed within minutes without performing any observable service. The service agreement explicitly included an option to terminate if the customer was not satisfied with the results. After notifying the company that I was invoking this provision, they nevertheless proceeded to send the remaining balance on my account to collections. Based on my experience, the company failed to provide the contracted services and did not honor the termination terms outlined in the agreement. Avoid this company.

Pam and Armando came today and sanitized our laundry room . They pulled the washer and dryer out…read moreand thoroughly cleaned and sanitized the area that was invaded by rats . They did an excellent job! Pam had come alone previously and tried to do this job by herself but really needed an additional hand moving the washer and dryer. Armando had also come previously to help set traps and seal weep holes . Both of these technicians and the other team member , Ian, did an exceptional job helping get rid of the rats! We are very happy with the service we received from all of them !! Highly recommend them and Biotech!!

I called them to remove a critter that was living in my attic/wall. They arrived with really fancy…read morerodent van. It looked like a Ghostbusters level vehicle. He found the source of the entry, got on a ladder and took a picture. His solution: wait til I don't hear it anymore and call them back and they can seal it up. Seriously? Paid 59$ for this - for nothing. I called wildescapes. Matthew said "I'm gonna come put a one-way trap up there, seal all but the trap and I'm gonna do it right now" The squirrel was gone by the afternoon. I will say biotech called me back an hour after their tech was out here. Office person asked if I would like them to come put a one-way trap on the vent? You know what??? that would've been an excellent suggestion for the tech to make while he's sitting here talking to me and STARING AT MY HOUSE but it's too late now. She said they could send a more experience technician. Then why did you send that one to begin with? Don't waste your money- call Matthew.

I have used real green lawn care for one year in 2022, the results were not great. The lawn was…read moreweed free for most part but the grass coverage/health was not any different from before. The customer service is really great. There was some confusion regarding the cancellation of service and initially I was told I have to pay for a visit. But they COO followed up the same day and reviewed the account/calls in detail and they took off that charge. Very impressed by the follow up!

After more than 15 years as a customer, I am extremely disappointed with the decline in service and…read moreaccountability from this company. On May 6th, I contacted them about weeds and yellowing in my Zoysia grass, which I suspected was the beginning stages of Take All Patch. I received no service and no follow-up by May 26th, and by that point approximately 30% of my yard had died. On May 26th, I received a bill for $227.38 with notes stating they could not service my backyard because the gate was locked. My backyard has never been locked, so I called to question the charges. I also noticed the bill included services I had not agreed to, including Chinch Bug treatment and Aqualizer. After questioning the charges, I was eventually informed that I had been billed for services performed on another customer's property. My account and credit card were charged for work done at a different address. The company credited back $109.40, but the remaining $117.98 was for services they claimed were performed at my property -- even though the original issue was that their technician had completed someone else's service under my account. When I asked how this could happen, the explanation was that it was "human error" because the technician did not verify the address. I was told they would provide coaching on address verification. That response was extremely concerning. If I had not reviewed the notes and questioned the charges, I could have unknowingly paid for another customer's lawn service. The manager did eventually come out and apply a fungicide treatment after reviewing the property, but this happened only after repeated calls and after significant damage had already occurred. The lack of communication, inaccurate billing, incorrect service records, and lack of ownership throughout this process is unacceptable. Since this company was bought out several years ago, I have noticed a significant decline in service quality and accountability. After 15+ years, I have canceled my service and would not recommend this company to others. Customers should carefully review their invoices and service notes because mistakes like this can go unnoticed.

Excellent! I tried everything on those darn mosquitos but nothing!!!! Then we went with Spott and…read moreFINALLY we could go outside without being chewed up! We have lots of trees and it was a loosing battle. Spott uses their very intense garlic spray and hurray...no more mosquitos! We find the occasional strays especially if it's humid but they are so rare it doesn't even compare. We also have many animals including chickens and have never had a problem. Thanks Spott! Carla L.

If there is one thing I HATE worse than door to door sales people, it's door to door salespeople…read morecoming to my door at 8:30pm. For the past two days, I have had my evenings interrupted by these cute little eastern European kids that I doubt are old enough to be working. Yesterday a young lady came calling at a reasonable hour and left after I made it clear that I neither shop for, nor buy anything at my front door, be it pest control or religion. Tonight, Lucas rang my door bell after 8:30, scarcely spoke English and just stood their stammering after I expressed dismay at being disturbed at such an obscene hour, and summarily dismissed him. I gave him a chance to leave with his dignity, but he insisted on stammering away, even as I closed the door. Then, to top it all off, he left his calling card on my window sill. Seriously, what kind of company employs young Russian kids and sends them out in the heat doing door to door sales at this hour? I mean is Spott holding their families hostage until they knock down a certain number of contracts? I cannot speak to how their service is, and frankly I don't care. Any company that demonstrates such a marked lack of judgement in it's business practices will not be getting my business, and has inadvertently retained the services of my personal PR firm. On to facebook and any other outlets for my fresh batch of vitriol, compliments of SPOTT PEST PREVENTION, and their star salesman, Lucas.

This review is directed toward Aptive Pest Control executives and regional managers…read more Another Example of excellent customer service on April 2026. Andy Martinez serviced our home today and did an outstanding job. He was thorough, kind, professional, and clearly took pride in doing the job right. He also sent photos of everything that was treated and kept us informed throughout the service, which we really appreciated. We also want to recognize Eric Retana, who has always provided excellent service for us. Eric was originally scheduled to come out but was unable to make it, so he recommended Andy. Eric had trained Andy, and it showed. Andy carried himself with the same professionalism, care, and attention to detail that we have always appreciated from Eric. Both Eric and Andy deserve recognition. They represent Aptive very well and are exactly the kind of technicians who build customer trust. Any customer-driven business would do well to train its service representatives in this same manner. This is the kind of service, communication, and follow-through that turns customers into loyal customers. Regards, A truly satisfied Kyle TX customer.

Rating: 0/5 (If that were possible)…read more This has been one of the worst service experiences I've ever had. The customer service is horrible, communication is nonexistent, and they do whatever they want without regard for the customer. They enter your property without permission, schedule appointments without your confirmation or knowledge, and seem to believe that sending an automated email or text is sufficient notice which it absolutely is not. Technicians show up and spray areas they assume they have access to, then mark services as "completed" when they clearly are not. They also try to stack multiple services into short timeframes without informing you beforehand. The entire system and structure is completely unreasonable and not customer friendly at all. When issues are raised, they are not resolved instead, the company focuses on preventing you from canceling, adding services you didn't approve, and avoiding accountability. They lock you into a contract they don't even follow themselves. I strongly do not recommend doing business with this company. Save yourself the stress, frustration, and lack of respect for your time and property.