Thank you again, Orland veterinary.We appreciate your help.My dog needed multiple teeth taken out and they were able to do that and help my pooch get back to his normal self . Thanks again Julia and oops read more

We took our dogs puppies to have a procedure done, my husband was told at the time of scheduling 55.00 for the office visit then 24 per puppy. Sounds reasonable we drive over an hour and half, the vet assistant came out to collect the pups didn't seem to understand not all dogs are docked the same.. we have jack Russel's, my husband asked to speak with the vet (younger guy) he was nice and talked to us.. they were quick but when it came time to pay they tried to charge up to 200 more than we were told. My husband said to the woman at the front that wasn't what he was told, she then said "are we gunna do this?" Went back came back and only charged 186.00 where in the world did the extra 200 come from she gave a reason but the math still didn't math.. the woman in front needs a reality check. Vet guy was nice but we will not return. read more

Make sure to get a price for services in writing before this Vet does anything for you! This review isn't meant to disparage the Veterinarians in this office, they both seem nice and they did a good job on our dog's surgery. This is mainly about the billing and charges that they pass on to customers. I should qualify this by saying that we breed Scottish Fold cats and have a good deal of experience with different vets, and I usually know the questions to ask and am aware of what the cost will be for a procedure when dropping off/scheduling anything. We have a female dog who needed a spay and eye procedure. We had the initial appointment that was about $180 and seemed relatively normal. I asked after that appointment when I was scheduling her what the estimated cost would be, and the lady at the front office looked it up and the last time they performed the procedures and said it was about $680. This seemed normal and in-line with our expectations for what we would be charged. The issue occurred when we went to pick her up from surgery, and the charge was now almost $1400. I'm usually fairly understanding and I do realize that things come up and each pet is different, but to underestimate by that much could put someone who's not in my financial situation in a pretty rough place, as it was 100% more than they initially quoted. Some of the charges seemed iffy to me as well. The anesthesia was $320, which is on the high side. Another interesting charge was OT for the vet techs. When I questioned this they told me that the procedure went longer than anticipated and the vet techs had to work through lunch. I've never seen a charge like that, and them starting the surgery at a specific time dictating those extra charges like I said seems rather iffy. We already had to pay for the extra time the vet, but that was a new one on me. They also stated that it went longer than anticipated and that necessitated some of the extra charges, but when I look at the base charges on the bill for the procedures it was well over $1000 without anything extra, more than initially quoted. Usually at other vets I have seen a procedure cost, but this vet has a procedure cost and time for the veterinarian as a separate charge. It seems as though this could be a deceptive way of charging more, as if you have a spay that costs $270 you can tell/quote that to customers, but when you add $300 for the vet's time the cost is far higher. Our two procedures cost were close to $600, but then had the vet's time as a separate line item for over $300. Like I mentioned its not a huge deal for us, we can absorb an extra $700, but it seems like a rather deceptive business practice to me that could put someone in a bad position when they need to pay to pickup their pet. If you are scheduling any procedure here I would strongly recommend you get something in writing prior to doing so. read more

While they took me with very little notice due to a dying kitty, it was one of the most robotic emotionless vet offices I've ever been to. I had a dime emaciated cat, I was already crying, and the looks on their faces, especially the vet was basically annoyance. They wanted me to basically leave without even getting a moment while putting down the cat as she was passing away on the table. Robotically handed me a tissue and told me to take my time even though that was clear they didn't want to give me that time. It felt very forced and rushed and it was just probably one of the most bizarre uncomfortable experiences and it should be an experience that's filled with empathy at any vet for a situation like this. I would never go back to them because of the vibe and the emotionless robotic way they handle an emotional situation. read more

I was highly referred by two friends as well as reading their reviews. I cannot say anything bad about this establishment. So caring, understanding and, actually taking the time to speak with me and showing me how to do some preventative things that no vet ever has done or given the time. My Lil girl "Puccini" felt at ease with Carol which surprised me. I have been looking for a good Vet for some time, now we found 'our' vet and am so very happy. There aren't good options in Orland or Willows, so we are beside ourselves that we were referred here. Thank you everyone... Puccini & Alexa read more

Josh and his team were amazing with our German Shepard. They had her in and out so quick. Great service and care for animals. Will return to them for our future needs. read more

We are new to this vet, our dog got out while we were on vacation and our friend who was watching her had to have her cut sutured. The care was friendly, compassionate and fast. We loved it that there were not high weekend charges attached as that is what we were used to at our other now former vet. Thank you read more

This office seems to love the animals they work with and my dog loves them. Further more they are affordable and always seem to be able to get you quick appointment. read more

This review is long overdue because they have been caring for my many animals for years. All the stuff are amazing. Years ago Wanda, at the front desk, always showed patience and her vast knowledge with my many questions and gave helpful tips. Carol is one of the most caring veterinarians I have ever met. She has graciously came in late for emergencies when my disabled cat started having seizures and has always been thorough when examining my fur kids. More recently, a new gentleman handled two of my dogs when one was pooping blood and checked the other ones tumors. He was patient, thorough, and kind. All the vet techs and front office staff have been nothing but outstanding. When my grandpa had cattle Jack took care of all his vet needs. I love that they are open Saturday mornings and offer emergency services locally. They are reasonably priced. I also use to enjoy receiving ecards on my animals birthdays. Cute touch! read more

First I want to say this is not my usual vet, (which is a 2 hour drive away). It was a Saturday and I could not get hold of my vet (they deserve vacations too). I explained my emergency and they responded to my need. I would gladly recommend them and use them again. read more

The doctors here are great. It's the front end person in charge of billing that earned 1 star. A small amount was not charged to me at the time of my visit. Their mistake. So they mailed a bill out to me. Our mail was on hold and I didn't get the bill so a second notice was mailed, this one with a "service charge". When I arrived home I got both letters and immediately called to pay the $25 charge and asked not be charged the service fee. I was told no problem. I paid. I then get a phone call demanding that I pay the service charge of $3. This is the second time this has happened. Exact same circumstances. I'll find a new vet. read more

I found a injured and suffering stray cat lying in my back patio late one night. I was overwhelmed with grief having to witness this sufferring animal that was obviously injured, barely able to move, only making gut-wrencing low pitched moans. I immediately called Orland Vetinary Clinic, where I take my two male cats, and spoke with Vetinarian Carol explaining the situation and if she could help. without hesitation , she asked me to meet her at the back entrance of the clinic within 15 minutes. Carol did all she could to provide care and support to this obviously very injured and suffering cat, while demonstrating genuine concern and sympathy. I was so impressed and grateful for her help. I have patronized all of the Vetinary clinics in Orland, but Carol and her staff have always been my first and top choice when it comes to treating and caring for my pets. Thank you Orland Vetinary Clinic! read more

I wouldn't take any of my animals anywhere else!!! They are a business with caring people, not only for the animals, but for their owners. Jack Griffith is the BEST vet I have ever been to. He went over and above in our tryng time and he made it so much easier by his kind and sincere approach to our difficult time in our pets life. If you looking for a vet who truly cares....look no further!!!! Orland Veterinary Hospital is AWESOME!!!! read more