The most unprofessional place. I spent 2 hours in there. when I called back, they said they never…read morelooked at a vehicle or gave any numbers/estimates. the manager was rude and informed me "we are a business with people actually working and talking." they refused to send any infortmation over and help. The sales and manager were not aware their phone was on speaker and the sales person was talking derogation about our situation until I let them know I could hear their conversation. I was hung up on and had to call back. DO NOT WASTE YOUR TIME.

Would not shop here again even with someone else's money. They are extremely aggressive in the…read moresales dept. and very stand offish in the service dept.

We had been looking for a good truck that didn't cost as much as a house.. as luck would have it…read moreMike Bailey a salesman got our contact info. He went Outa his way to send pics & videos of different trucks he felt we may like..over 5 or 6 weeks we heard from him 40+ times letting us see what he had & to let us know he was still looking. This guy will do what ever he can to help. He even set up our cell to the truck. Got talk with Mr.. Bailey!

The good thing first we have a loaner well 3 different ones of them. Our Expedition went into the…read moreshop for transmission and about a week later service guy called and said it needed a tune up (tune up not covered on warranty but cost about 1000 dollars)at 84,000 miles. Service told me it had a miss fire nothing wrong with the transmission I never had a miss fire when I was driving it. Soon as I said go ahead because I trusted the service department . I was told the next day the transmission tech saw something on the code reader/scanner that he didn't like so it has been in the shop since 5/12/26. Wife got a rock chip in the windshield in one of the loaner cars now having to file a claim on insurance so another 500 deductible out of my pocket. So 11 weeks with out our family car and around $1500 out of pocket for warranty work. I'm a person on disability I don't have money just lying around. Also this is the 2nd time it has been in the shop for transmission the first time was 4/23/25. It was in the shop for 2 months. Will it be a third time we'll see. The thing that could change is being truthful with your customers.

Taylhor Avant was my entree to Cavenaugh Hyundai, and she is fabulous. She made a next-day…read moreappointment for my new-to-me Hyundai Tucson [purchased through Carvana and not through Cavenaugh, mind you]. Lucky for me, I bought a fleet vehicle, which is typically a wise move, and also invested in the extended warranty (something husband has done the last many vehicles and which pays off in spades). THREE recalls had not been done on my vehicle, the third being ABS fuse kit installation and software! I mean, I know I am a girl and all, but sheesh! Brakes seem kind of important! Also, the cabin as well as air filters were disgusting; I do not believe they had EV-ER been changed. I am a lifelong asthmatic, so I changed those out yesterday, at full-cost to me. I doubt Silver Rock (warranty company) will reimburse me. There were many things wrong, but none that were surprising. This car obviously comes from a fleet that is not maintained, not sent out for recalls or basic service. Perhaps they just run their horses hard and put them away wet, because my beautiful car has NEGLECT written all over her: Yes, those three recalls, which are being taken care of as I type; the cabin filter cover which was missing; the fuel cap, which is defective; a bad engine oil cooler; needs new spark plugs; and 4 rotors that were slapped together and sent out (so brakes are more than simply recall). I don't believe I have ever encountered a dealership like this one! Their list is extensive, comprehensive, and understandable. And everything they pointed to needs to be accomplished. The downside? They were not IN-NETWORK, and there should be a $350 deductible. Even so, $350 is far less than the $1,522 estimate for all these repairs! We shall see how this all falls out. Taylhor is now calling Silver Rock and Carvana on my behalf and getting all of this taken care of. What is good to know when buying from Carvana is that their MO is apparently to get a car in, detail it and send it out the door, then dealing with these issues after-the-fact. So glad I did things right and got the extended warranty; so extremely grateful for people like Taylhor who CARE and have the ability to put that caring into action. Holiday blessings to all here at Cavenaugh Hyundai!!

I wish that I could give them a no star rating. They lied and took advantage of Me. I am disabled…read morephysically and somewhat mentally. I have had 5 back surgeries. I have to have a car seat that doesn't hurt My back. They told Me that I could try a Tucson out for three days. I wasn't sure when they started or ended. I called on a Saturday and told them that it was hurting My back. They said that it would be OK of I brought back on Monday and they would undo the deal. I took it back on Monday and they said that it was too late that I would have to pay for it. Don't buy from them. If you just have to have a Hyundai, go to Little rock. Tell everybody that you know to do the same.

Brock Taafe and Alan Winkle are super! My wife and I had traveled to Hot Springs to purchase a…read more2025 RAM 1500 Laramie Crew Cab we had seen on the internet. We had not dealt with the dealership before and didn't know what to expect but we were pleasantly surprised. Brock was the manager and took a personal interest in us. Alan did all the heavy lifting throughout the process and beyond the sale when we needed some paperwork done quickly. Both men were professional but pleasant, personable and responsive. We have purchased a number of vehicles during our nearly 40 years of marriage and we can attest that this was one the best experiences we've had.

Brock Taaffe with Gregg Orr Cadillac Hot Springs is the best! He was so helpful in helping me find,…read moreobtain, and purchase my Escalade. He is so kind and professional, honest and genuine, really made my car buying experience a one of a kind. I will be going back to him when i am ready to upgrade! Thank you so much Brock!

Justin Gregory are you a robot? You are certainly an unfeeling crook & a real jerk. What will it…read moretake to get the payment of $1,734 you owe my sister as the agreed upon purchase price of $14,500 for her SUV. Motor Sports Authority paid the loan off, but still owes my sister $1,734 for Justin Gregory's purchase of her car for $14,500 on August 7!!!! Today is Sept 20. Is Motor Authority so broke that they cannot come up with the $1,734? My sister needs her money NOW! She is a resident in a Nursing Home & cannot walk or stand due to either COVID or the COVID Vaccine or both. Does that sound like someone who does not need $1,734? I don't think so! Be ashamed! Car Buyers think again before you buy a car from these crooks. I wish I had.....

I bought a 2015 Hyundai Santa Fe in 2020. We paid for the warranty. In 2023 the car starts shaking…read moreand jerking. Take it to MSA to get looked at. I'm told the car needs a new engine and transmission. The car has been sitting at MSA since November 2023. It is now end of June 2024. I'm still making payments on this vehicle and haven't driven it in months. I had to turn in 2 years of oil change receipts for the warranty to cover the engine replacement. My fiancé has been calling daily to check on the car, and has been jerked around, and given no definite answer (my names not on the warranty so they won't speak to me). Today he called and was told Chris, the service manager no longer works there and that Chris "kind of dropped the ball" on my vehicle. WTF! Do not buy a car here unless you want to a) replace major parts on it yourself even though you paid for a thousands of dollars warranty b)you want to pay car payments on a vehicle that you can't drive! Horrible service department experience. All I want is to drive the vehicle I pay for! Do not buy anything at this place. They will jerk you around and sell you a warranty without actually replacing things covered by the warranty. MSA- if you'd like to resolve this problem please feel free to reach out to me, fix my car, and do the right thing for your customers. Customers are the ones who keep your business open, and word of mouth in this town is major. P.S..the car's almost paid off at this point. This is what I get for having to get into a car quickly because my car broke down while I was in nursing school.

Immediately someone was available to help me in my car buying experience. I asked a lot of…read morequestions and I never felt rushed. Everyone was exceptionally friendly, pleasant and excited for me for my purchase. I recommend this company and I look forward to future purchases with them.

Maybe a great place to buy, never tried dont know and now never will. Had 2022 GMC towed in on a…read morelate Tuesday night 6/16 went in to limp mode and then would not restart. Being over 2 hours from home had it take to nearest GM dealerhip. Picked up on trailer 6/26 and $1100.00 later. They broke plug on my ECM and installed another, mine had a sticker on it from HP tuners and they still overwote it and busted the plug. Now having to haul to a real mechanic to get fixed.

I went to spa auto sales to purchase a used vehicle as I had done in the past. In the past I had…read morebought and paid off 3 different types of vehicles with spa. My credit is not good but like I said I've done business with them before. When I enquired about a vehicle to drive back and forth to work the owner Jim said sorry but we don't have a vehicle that would make it to Sheridan and back every day. I thought paying off 3 vehicles with them maybe they would help me out I was wrong. Since then I have purchased a 2016 Chevy equinox from a different dealership no hard feelings just don't lie to me

Found a beautiful honda accord for $13,000 when I asked about it the sales guy tells me he do t…read morewant to sale that car to me he had a different car for me to look at so I left and called the sales manager and told him the car wasn't even worth 13 because it was obviously involved in a accident so he agreed to sale it for 13 so I bought the car not even a month later driving to work all the idiot lights came on and smells like a electrical fire so with that being said I my first car with them was great and when I was talking to friends about getting another one from them I heard all these stories about how rude the sales manager is and when the car goes bad real fast like what happened with this Honda they won't do anything to help I ignored all of that because of how great my first experience was now I regret it I wished I had just kept my 2020 blazer

I took my car in for an oil change and they let debris fall down into the air conditioner fan. Now,…read moremy air conditioner doesn't work! There was nothing wrong with my air conditioner before I went it in--at all! They also said I needed over $5000 in repairs when there is NOTHING wrong with my car! The service manager sent me a text saying they will talk to staff with a generic text. Thank you so much for the empathy! Now I have to pay someone to fix my air conditioner that they destroyed! This place is a ripoff!

On a Road-Trip, from California, stopped at this Honda Dealership in Hot Springs Arkansas to have…read moremy oil, and tires checked out. Service Advisor Coltenn Roe greeted me, and provided EXCELLENT service! They did a thorough check of my vehicle, changed my oil and filter, rotated my tires, and checked all my fluids, etc. They even gave me a complimentary wash!!! While I waited Coltenn welcomed me to coffee and fresh donuts. I browsed the newest magazines, and waited in the pristine showroom. My vehicle was ready in a flash! This dealership is the best, and Coltenn Roe represents it well, great smile and excellent customer service! I'll be sure to come back , and recommend this dealership highly to all!!!