We had been looking for a good truck that didn't cost as much as a house.. as luck would have it Mike Bailey a salesman got our contact info. He went Outa his way to send pics & videos of different trucks he felt we may like..over 5 or 6 weeks we heard from him 40+ times letting us see what he had & to let us know he was still looking. This guy will do what ever he can to help. He even set up our cell to the truck. Got talk with Mr.. Bailey! read more

Riser Ford Lincoln - Our new truck.. Go talk to Mike Bailley - Car Dealers Near Me - Hot Springs, Arkansas

Well,Clint is still great! So is Joe (sales manager). I retract the negative previous post (but I can't figure out how to edit or delete it). Just let me say my latest experience was much different than the first. These guys did more to right unintentional wrongs than any other dealership would have. I just stopped by to bitch at them and they went the extra mile to address and resolve the gripes that I had with the CRV. A huge "Thank You" to them!! I posted this with one star because if you are reading this I have reached the correct audience. read more

Went out of way and even stayed after closing to ensure we got the used vehicle we wanted. Followed up with post sale service.

Truck took three weeks to repair. Service guy said they had to hand build the driveshaft. I don't think that's true but could be. The total they gave me was $3700+. When insurance got involved it went down to $3250. Weird they can't screw them over but they can you. When I picked it up they hadn't even run through the wash. The only communication was when I called to check on it. This place isn't customer focused but I bet they'll sell you a car quick. Service was terrible. Cannot recommend read more

Riser Ford Lincoln - Filthy truck - Car Dealers Near Me - Hot Springs, Arkansas

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I called Lisa Ware Wednesday morning and told her what I was looking for. she found it really fast. it was a good bit better than I asked for. I bought my new to me truck just a few days later. Everything about the transaction was smooth. I'm very happy. thanks Lisa. read more

I went to Lincoln to have 2016 Lincoln Mkz looked at because of the car not driving properly after the put it on a lift the only thing that said was wrong with it was the tires where to big for the car and told me the car was fine and safe to drive. The next day I took the car to a shop and the front control arm was needed to be replaced and until it was fixed was deemed unsafe to drive... How was this missed Lincoln... read more

The staff at Riser Lincoln were friendly and efficient. Getting the car serviced was smooth and pleasant. The waiting area was comfortable and clean. The service team was knowledgeable and helpful. Riser Kincoln is highly recommended for its excellent customer service and commitment to customer satisfaction. read more

I took my 6 year old vehicle to get a factory recalled repair and service was very good, however dealership gives your information about your name and in my case, my temporary address to SiriusXM WITHOUT YOUR PERMISSION. Beware, you will start getting a lot of mail from Sirius XM, Of course dealership says they don't do that but Sirius XM said that is the only way they get your information. read more

There is a reason that this service department has a little over 2 stars, I would give them -5 if I could. I dropped my car off early Monday morning because the defroster was malfunctioning. I was told that I would have a diagnosis in "about an hour." In an hour I returned to the customer service desk, "It has not been looked at, give us another hour." Long story short, I just picked it up, it had still not been looked at late Tuesday afternoon, a full week and a day later. Not only are they slow, but they are disrespectful and dismissive. The mechanic told my husband that he was not inclined to speak to me about my car because "women don't understand how these things work." I was in the Army, I know more about how an engine works than a lot of people I know of both genders. Both my husband and I called numerous times, only to be told that because we did not buy a car from them, we were low priority. I ended up having to pay for a rental car for the week because I needed to get to work. I am new to my job, I cannot afford to have no transportation. Every time we called we were told, someone would call us back. No one ever did. This experience has turned me off to ford anything. I was assured by the service manager that they would "make it right." Their version is sheepishly handing back a set of keys without saying a word. I am out 8 hours of pay and $700 for a rental car. Never again. I am buying a Chevy. read more

Got cheated. They sold me a used $10k dollar vehicle for $20k. I'll never buy from them again. Wouldn't send me paperwork for my taxes either. Bunch of crooks down there. Just ask salesman Sean Garrett. read more

2019 I purchased a Lincoln MKX I absolutely love this car. if I need an oil change I simple make appointment and they pick it up and bring it back. I honestly feel like family works there and I get extra special treatment. However , lol they do this for all their customers. Once you purchase from Riser you will still be treated this well for years later. Oh when I get oil change they not only pick car up but they wash it as well. I definitely recommend this dealer read more

Don't realize they own Land Rover Not too smart Not too polite Clements was first class read more

Came in to this dealership service dept looking for some assistance, being a Superduty owner, and had a few questions. First off there was a young lady sitting behind a desk, on her personal phone. As I approached, she didn't even bother to greet me, stand up or anything. After I spoke to her, she did direct me to someone else, when I asked if she could help me. Next, to be brief.... The person that did take my questions was absolutely not concerned with my issue, problem or my business. Seems to be par for the course for Ford's service departments across the country these days. I wouldn't step foot back in this dealership to purchase another superduty nor for any service needs. read more

We purchased a new vehicle from Riser Lincoln. They treated us like family and were very fair with us in negotiating our purchase. I highly recommend Riser Ford and Lincoln to anybody considering a new or used car. Everyone I dealt with was easy to talk to. They actually made the purchasing experience fun! The delivery presentation was thorough and flawless. There was not a speck of dirt on the car and the fit and finish was perfect. read more

I want to give a major shout out to Aaron and the crew for taking care of us during are visit to Hot Springs, Arkansas. We are pulling a fifth wheel and our truck kept throwing all these warning codes at us. We were able to get an appointment right a way with the service department. They had us fixed up and back on the road with in 3 hours. Extremely nice people that work at this dealership. read more

Very good experience with this dealership yesterday. Very timely and professional, very friendly. would use them again in the future. They were very prompt in returning my call, very prompt in sending someone to jump my car and very prompt in installing a new battery. Great overall experience! read more

I am from out of town and called service department. I spoke with Aaron and he had me bring my truck in right away. They took care of it immediately and got me back on the road. Thank you Aaron. read more

Stopped by for an oil change and they were fast and super nice. In the morning they have the best cinnamon donut muffins (or what ever you want to call them). I think I ate 4 of them today. I highly advise everyone check them out. read more

I left a review that was nothing but honest. My last name was wrong twice on the paperwork. The dealership was unable to locate the second key to which they informed me that they would call me. They did not. Also it took almost a month to get the title. Paul Barrett sales manager called me upset regarding the review. During the minute long call he accused me of lying and then hung up on me. I have witnesses to the phone call from Paul Barrett as well as the experience the day I took possession of the vehicle. When my husband went to pick up the title and the key. He spoke with a different sales manager John Ringgold who complained about the negative review and was rude to my husband. I wrote the review not my husband. Shouldn't a business try to make things right instead of calling the customer a liar??? Riser Ford will not be getting our business. read more

Was done so completely unfair on trading two great vehicles in! after getting into a very pricey Ford Expedition for it to have a ton of problems, I go back to the dealership after the sales guy said I could look for a different vehicle / or get the expedition into the shop and they would put me in a loaner. long story short the finance manager raised his voice and treated me like trash after we have spent several thousands dollars just in the last year with them not mention the last years of being an loyal customer! they sale me an unreliable vehicle that I did not like, only had for 1 week told them I would swap for the car I just traded them in and he wanted to treat me like a dog!!! I have 3 babies I just wanted something safe and reliable, they put me in a 2018 expedition that literally died 7 miles from their dealership, in evening traffic it luckily started back up and I had to baby the vehicle to even get home. If I had to do over again I would stay far away from this place! go somewhere else if you expect any RESPECT!!!! read more

If i could give a 0 stars i would, just for the simple fact of pure dishonesty. This business preys on elderly people. I had first hand experience with them falsifying work required and verified there was NO ISSUE at a local reputable repair shop. STAY AWAY FROM THIS BUSINESS! If you have a Ford have it serviced at a local repair shop with a good reputation. read more

I only called to get a quote because my husband wanted a third estimate. I told them person the vehicle information and what needed to be fixed. No explanation of what was goin on as the car has already been diagnosed. I just needed a price quote. I was questioned about why I would want that done. When I said a ford dealership had diagnosed it and I just wanted a quote I was told two things. Based off what I told them...it wasn't the problem. (Wait...I didn't tell you what the car was doing!!! I only said what the mechanic told me.) That was impossible. AND their prices would be identical to any and all ford dealerships so they didn't need to work it up for me. Hmmm...two ford dealers have given very different prices so that's not true. When I called him on that he said he would work up the price and call me back. That was two days ago. read more

I asked to be taken off a new direct marketing call list. They didn't do it. 2 calls in 2 days. JOHN was in charge, said " the nature of his business " well, it never was before! He defended bothering customers! He really doesn't have a clue, we are greatly offended and will share our experience. So easy to do the right thing, which they didn't.. read more

Terrible customer service. They act like they do not need your business. I tried 3 times to get an oil change I'm my new $68,000 truck. Totally indifferent. Pull into service bay? No ones comes to meet you. Go into service center? They are busy on their cell phones and chatting with each other. Save yourself some frustration. Find another dealer that cares about customers. read more

Very Dishonest. Very Rude Sale people that dont know very much. Tom Hollingsworth being the biggest rudest person there. He pretty much turned me away from the whole dealership. Just like other review i would get 0 Stars if it would let me. Drive a little farther and go to Benton Landers Ford will help you out. read more

***** UPDATE: Two weeks since calling and emailing Kevin Shatley, the General Manager, and have yet to receive any attempt to contact me.*****. Do yourself a favor and take the time to drive to Landers Ford or McLarty Ford for any service that you may need completed. My vehicle was placed in the service center here in June due to a check engine light, overheating, parking brake light, and low tire pressure light. I was contacted several days later and informed it was ready for pick up. Doubting that they had completed the repairs, I went out and turned the vehicle on. One out of 4 indicator lights had been resolved and the rest remained in the state in which they received it. They kept the vehicle and called the following day stating they had to order a part. After the vehicle was completed, it was parked at the house the following week while I was out of state on vacation. Upon return, the first day back in the vehicle, it begin overheating. I reluctantly took the vehicle back to Riser solely because I was concerned it was directly related to their previous repairs. I was informed the engine suffered catastrophic failure and required replacement. It was covered under an extended warranty and would require inspection by the warranty company. The vehicle went into the service department on 7/6/18. I received a call on the 12th of July stating they were requiring disassembly authorization and contacted them on the 13th, around noon, to approve. The warranty company received a call from Katie, the service writer, on July 18th, stating that authorization had been given. The warranty company sent their inspector back out and approved the repairs on July 19th and informed Katie they would be shipping a replacement engine from LKQ and it would be a roughly 5 day shipping period. I was told the repairs would take roughly a week to a week and a half, following the engines arrival, despite the warranty company and a another Ford service center stating it was a 12 Labour Hour job and should take no more than 2 days. Two weeks later I contacted Katie for a status update because I had not heard anything and was told that the engine arrived and they were going to order the parts to install it now. The parts obviously should have been ordered while the engine was being shipped. 6 weeks after the received the vehicle, I finally received a call that my vehicle was completed but that the warranty company wasn't paying for more than 12 days rental and I would be required to pay. I informed Katie that I would not be paying for delays that were created due to the shops negligence and was told she understood. I arrived several days later to pick up the vehicle and was informed my vehicle would not be released until I paid the roughly $500 in rental car charges. I informed Katie that I did not rent a vehicle from them, was not offered a rental, was not offered assistance in obtaining a rental, and they had nothing to do with my rental vehicle. She informed me "that's fine. I just call Hertz and tell them we aren't paying for anything and you can pay for it all". I stated that would be fine. Unable to do anything because it was a weekend, I went ahead and paid. Upon review of the invoice, I determined that the dealership (which is tax exempt for rentals ) had billed me for the taxes on the rental including the days that were billed to them despite their invoice from the rental agency not billing taxes to the dealership. I left the dealership and noticed a grinding sound that was loud enough to indicate that the vehicle had not been test driven following the repairs and the vehicle underpinning had not been fastened back on and was dragging on the road. Monday morning I contacted Jonathan, the service manager, requesting a return call to discuss the issues with the vehicle and my problems with the service writer and when I had not received any attempt to return my call or communicate, I emailed Kevin, the dealerships General Manager, requesting 10 minutes of his time to discuss the disappointing series of events, apathetic employees, and subpar service levels that are standard within their service department. It has now been 8 hours since my attempt to contact the GM and I have not received a response. I am now out nearly $1500 for a rental expenses that are a direct result of the dealership and have a vehicle that still isn't repaired after spending nearly two months in their service center. The vehicle that is at the center of this matter was a vehicle that I attempted to purchase from Riser Ford when my vehicle suddenly died. I spent 15 minutes in the parking lot with no assistance before I called Northpoint (McLarty) and informed them I was on my way and explained what I needed. They had three vehicles backed In waiting for me upon my arrival and had me out of the office before lunch. read more

What a pleasure doing business with Keith Thomas at Riser Ford Lincoln in Hot Springs, AR. We were looking for a specific Continental and when we called from Fort Smith, Keith took the call. He checked and called us back promptly. He had just what we wanted. Buying the car was easy, we were happy with the price, but what really impressed us was the entire experience. All the staff were very friendly and you could tell our business was appreciated. After we purchased the car, everyone was shaking our hand and congratulating us. The entire establishment was extremely efficient and well managed. We have only experienced this type of professionalism with one other Lincoln dealer which was in St. Louis. Just walk in and you will notice the difference between Riser and other dealers you visit. I cannot say enough about Keith Thomas. He was not pushy or impatient, took the time to explain everything and did not rush you. Super nice guy as well. Would not hesitate to recommend Keith Thomas and Riser Ford Lincoln to anyone. Fantastic experience! read more

Spent an entire day there...to discover I will NOT be back nor recommend this Ford dealership to anyone...EVER! Let me wrap up my long nightmare by stating: Lots of either A) inexperienced people or B) lots of dishonest people or C) a lot of A & B!! Tell you one thing. Stretch out the day. Have you clean out your trade in..have you wait some more..even take your tags off your car..to just get you in to see finance who tell you you payment is MORE then you agreed upon and more then any payment mentioned the entire day Enough was enough and no rhyme or reason could keep me in that place. I will not be back. I hope they don't call for a follow up!! Go somewhere else! Wish I could rank this a NEGATIVE 0! read more

I had no intention of buying a new car but on a whim at 6pm on a Saturday night I stopped in to look at the Mustangs a car I've always wanted. Gary Norman insisted that I drive one to get the feel. I was hooked. I explained my credit wasn't that great & I didn't even have my car with me but they worked a deal that I couldn't pass up & they went out of their way & got me the color I wanted, now I have my dream car. read more

Very helpful and genuinely nice staff they will do everything to make sure you get what you want and get the best deal make sure to see mrs Peggy if you go she's absolutely fantastic read more

I received excellent service from this dealership. I would highly recommend my salesman, Dan Anderson, to assist you with your purchase. I was given a fair trade on my vehicle and everything that was promised was delivered. read more

It's your typical tell you what you want to hear salesman/financial rerepresentatives. I was told to accept Ford motor credit for financing because of the rebates even though it was a couple points higher rate. Then come back in and we will resubmit loan and then choose the best rate.I have tried to do what I was told and have not had any phone messages returned. It's your call and choice to choose a reputable car dealer so maybe this will help you to keep from using Riser Ford in the future. James Shaver read more

My daughter and I were 500 miles from home when my Edge started making a noise climbing a mountain. Took it to Riser. They got us right in. Diagnosed it and we were out within an hour and a half. Gave us great directions to tourist locations. Great experience. Friendly atmosphere. read more

A little time consuming, but they will give you a better deal than little rock. I appreciated the service they provided and the vehicle I bought was great! read more

Not sure where these people went. I'm 69 and I just had a bad experience with Chrysler so went back to my favorite Ford. Reached out to six dealers and without question Lisa over at Riser Ford exceeded our expectations. Gave us 120% found are exact requested vehicle in Texas, great price and a Serious deal on our trade in. They have a school trained specialist to take you through the operation and features of the vehicle. Gave us stout of the service department and facilities, first class, loved the big screen TV. Thank you Lisa for putting this wonderful experience together for us. read more

Went with oil change coupon. The coupon was for $35 oil, 5 quarts semi-synthetic, filter, and check systems and fluids. It cost me $60, because they claim my 6 cylinder car holds 7 quarts of oil and charged $7 more. They didn't put in semi-synthetic. They charged me $10 for an oil filter additionally. By the time I left it was $60. They did the same ploy on my parents at a different visit. They are scammers. Typical Hot Springs attitude of pulling one over on everyone. Will NEVER go back. read more

would not give Riser Ford a good review i am 72 years old, this was not a good experance. went in with a 2016 ford 150 been in shop 7 times under 15,000 miles for same problem to Riser Ford, finally got mad and told them that Ford needed to step up and make this right or get the truck fixed. General manager said get him out of this truck what ever it takes; several stories were told ( to save space will leave it at that) none of them matched, they got the paper work wrong which cost me $40.00 at revenue office for being late to get plates. several other mess up's, attitude stinks, need a make over; it is hard to be nice when you get the run around. but i did. finally got a 2017 Escape was told that Ford was taking back my truck my payments would be less than it was but they put neg. colleratol on the contract did not catch it in the amount of $5.000 then thy told that Ford was not taking it back that i had traded in the pick-up. In short with all the false stories that were told to me and my wife i will not ever go back to Riser Ford to buy any thing again.They messed with this preacher to many times. read more

One star is too many. Took a used Explorer I just purchased to have it serviced and checked for a coolant leak. They replaced rear shocks steering links, made a new ignition key,and flushed the transmission for a charge of over $1800. Part of the charge was $220 for a cooling system pressure test and $68 for an upper radiator hose it didn't need, and $127 to flush and fill the radiator. Drove the vehicle about 50 miles and when I checked the coolant there was none in the reserve tank and the radiator was almost empty. Added coolant and took it back to Riser. Then was charged over $680 to replace the thermostat housing which was cracked (under the $68 hose I didn't need) (and had t pay for the new coolant again that leaked out because of their mistaken diagnosis). I. was told the manifold had to be removed to change the housing but I know it can be changed without removing it. Brought the vehicle 14 miles home, let it cool down and checked the coolant, the reservoir was bone dry. Checked the radiator pressure cap and found that it held no pressure, just blew air through it when I pushed on a radiator hose. Evidently the cooling system hadn't been filled properly filled. If it takes 2 hours to pressure test a cooling system at Riser (which I can do in about 5 minutes with my tester) and they don't even check the pressure cap, something is terribly wrong with someone's mechanical ability or maybe their attitude about doing a job properly. With the poor quality of work done on this portion of the repairs, I now worry about the quality of work done on the rest of the vehicle. I now wouldn't trust that service department to do even a simple oil change and will never deal with Riser again. BE WARNED. read more