Please read this before you shop here. With the holidays approaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest. read more

The Mattress Center - What I purchased. - Furniture Stores Near Me - San Marcos, California

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Came here cause one of the other place we usually get furniture didn't have the item in stock, actually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks read more

I had a fantastic experience at the Mattress Center. We walked in casually looking for a futon for my office/second bedroom. The customer service was spot on. He shared with us a variety of options, offered to show us the convertibility of the futons, and encouraged us to lay down to see the differences. We did! We choose the super plush one. The next day, the wrong item was delivered. So we stopped by the store to let them know of the error in the delivery. Well, as we waited, we noticed a different model. They were happy to allow us to swap out the grey for blue. Excellent customer service. For my next home furnishing purchase, I will be sure to start here. read more

Neal was great with his customer service gave us the whole break down on every mattress we decided to try. Answered all my questions. They had a wide variety for our selection we expected to go all over furniture row looking we didn't even last an hour looking before we made our purchase. He values his work and explained and even showed us how the mattress we like worked with an adjustable frame and I was happy. We asked about a mattress pad cover and he showed us them all and explained what it was best for sold us on the one that was best with pets. We purchased Saturday like around five for the mattress next day by 11:30am. They delivered LOCALLY for $50 that included taking the old mattress again I emphasize on the word locally for that delivery fee. I usually struggle to sleep I kid you not I fell asleep by 11:30pm on that mattress (typically I fall asleep like 2-3am) I was like holy cow this put me right to sleep! 10/10. read more

Juan was such a great employee who went above and beyond to help us as we moved our college student down to Cal State San Marcos. Excellent customer and attitude. read more

Been meeting to write this review for over a week but better late than never. So my wife and I were shopping for a bunk bed for our daughter and went to see what they had because we had already tried every place elsewhere on furniture row. They didn't have what we wanted in stock but the guy there showed us a catalog. We found something in there and we were a little skeptical about not being able to see it first. The guy told us we could order it and when it came we could come take a look. The quality was more than our expectations. Then we had another hurdle that we wouldn't be ready for it for a month due to a house remodel. He said no worries I'll hold it for you and when your ready we'll deliver and assemble for you. Awesome service! Fast forward a couple months... Our kids had a big sleep over and somehow it the mix the drawers got broken(turns out they were climbing and jumping from the top). We called the mattress center told them about our problem and no worries. They came out and fixed everything for only $45. That was above and beyond if you ask me and I would recommend them to anyone. Thank you guys for helping our vision of our daughters dream room come true and staying that way with your excellent service. read more

The Mattress Center - The bunk beds - Furniture Stores Near Me - San Marcos, California

The Mattress Center in San Marcos really helped me out! I was in need of a box spring and they were able to get me one same day! The price was great and Juan was very helpful! Thanks you guys! read more

Purchased my white iron queen sized bed frame from here. It came quickly and was pretty easy to set up with my family. read more

The Mattress Center - Furniture Stores Near Me - San Marcos, California

If you don't feel like dedicating an entire day mattress shopping, go here! The showroom was clean and fresh, there was a huge selection of beds to choose from, and Neal knew so much about each one. To top off the great service, our bed was delivered a mere 3 hours after we got home. We will for sure be back. Thank you so much, Neal! -Katie and Jeff read more

The Mattress Center continues to impress me every time I go! My family and I have purchased all our furniture from here for years. We furnished our entire house a couple of years back for an extremely reasonable cost. Came back for a remodel on our furniture and mattresses, and Neal was exceedingly knowledgeable in all aspects. I'm very thankful for the service and quality of The Mattress Center. Highly recommend! read more

Neal at Mattress Center was an absolute gem!! Knowledgeable about the products, helped me pick out the best couch for my husband and I, the store has great prices. He helped me get it in the truck! Just all around great experience!!! Thank you Mattress Center!!! read more

Wow I walked all the throughly the store, saw a woman who was watching a movie behind the desk and some guys in the back. No one noticed me let alone greeted me of sold me anything!! Unacceptable. On a positive note the prices look reasonable, and the furniture quality is good. I came here specially to purchase a full over queen bunk bed, and a sofa set or futon (they have some great ones btw) but after a couple of laps without even being acknowledged made me walk out the door and post this review. read more

I haven't seen a mattress store with as great a selection as this. Very good prices. I appreciated the salesperson's approach, giving me plenty of time to test mattresses so as to find the right one. When I did have questions, he steered me to the mattresses that truly had the features I was looking for. Their hours are fantastic too. For example, they close at 8pm Sunday. Very convenient. read more

What a great experience I had at The Mattress Center in San Marcos!! There are SO many mattress & furniture stores, that your head can SPIN when you start looking! I'd decided recently to turn a downstairs office into a guest bedroom. I looked online, then visited three shops, trying to find the perfect bed. Luckily, I found a full-sized mattress that was firm, not soft, with just the right comfy feel. I also bought it around the July 4th holiday, so I could snag a better deal! The weekend sales guy was great, and so was Juan, the manager. Both were very personable and informative, especially for first time bed shoppers who have a million questions!! I'm so happy with my purchase, and Juan worked with me to make sure I had all the parts I'd need to set it up. It looks fantastic now in the downstairs room!! I'll definitely come back again, the next time I'm searching for just the right mattress. Thanks guys! You made the experience fun and easy!! read more

Great customer service Fast delivery Flexible options for payment I've sent many friends and family here as well Great place to pick up your new mattress. read more

The mattress center has been my number one spot for me and my family forever. When it comes to the right bed Neal is your man with customer care and consideration. The delivery crew came and installed my new bed frame and mattress in a timely manner and cleaned up after. very courteous service all around from searching for a mattress to getting your new mattress! Thanks Neal read more

Excellent service! Went in a few hours ago, got a king size mattress and box springs and they delivered them to my house immediately! In fact, they even beat me to my house before I got there. Nice guys, straight forward, and best of all, the prices were the best in the area. I highly recommend them! read more

I just wanted to thank Carlos Moradel! He was amazing we went to Jerome's to get a mattress. Carlos made the process so easy. He explained the difference between mattresses. We were in and out so fast he made the process so easy. Next time you go the Jerome's yo look for a mattress make sure you ask for Carlos Moradel. read more

Just got a phenomenal deal on a beautiful twin daybed with trundle. Thank you Brent, Lisa, Neal for being so kind with your customer service and for selling such great quality furniture. This place is a gold mine! read more

The Mattress Center - Furniture Stores Near Me - San Marcos, California

We bought a mattress from The Mattress Center in March of 2014. This year (2019) our mattress was no longer providing the comfort or support we needed so we began searching for new mattresses. I happened upon the original receipt, and called to check on the mattress warranty, expecting a possible pro-rated replacement cost, or a lengthy and possibly costly warranty process with a lot of back and forth with the manufacturer. I was asked to provide a copy of the original receipt and photos showing the issues. To my surprise, here I am 3 weeks later, sleeping on a warranty replacement mattress for simply the cost of delivery. The Mattress Center handled everything! Their customer service has me locked in for any future purchases. Thank you, thank you, thank you. read more

We needed to furnish my mom's new senior living bedroom in a day. I called several stores in Encinitas and none had a twin mattress available in stock. But Mattress Center on Furniture Row did and Neil was helpful and professional. We went back a couple of days later to get a nightstand & headboard, and Luis was awesome. I'll be buying from them again and fully recommend this store. read more

My wife and I needed a new bed/frame for our guest room. We checked out a larger furniture store, but weren't overly impressed. Dropped in here for a quick check. Thankfully it's so straightforward that there's little shopping that needs to take place. We ordered a bed, frame and foot/headboard. We were to be called when it was available, which we weren't. Thankfully our order was ready when it was supposed to be. Not the warmest of environments, so if you're looking for that "cower at your feet" level of customer service, you won't find it here. But if you just need to buy something, and they have it, you'll be all set. read more

This is great bed place! I order bed. They deliver bed. Good business. read more

Amazing store me and my husband went there and were greeted by a very nice salesman he went over the different options for us and gave us a great deal explain to us how a good mattress really gives more life to your body sleeping is not something to ignore a good nights sleep is what the salesman told us is natures medicine thank you guys I appreciate everything and me and my wife enjoy our beautiful mattress they delivered and were very professional read more

We did lots of shopping before investing in two new twin mattresses. We went to several locally owned places, a warehouse and two "national brand" stores. Neal was knowledgeable. He provided the information we needed and listened to us. He did not talk the other stores down. We got exactly what we needed and a good price. They were accommodating with your pick up and even thanked us for letting them know the date changed. I would buy here again. read more

After deciding on a remodel of my girls' bedroom we started shopping online. It became overwhelming fast, so we headed out to furniture row. We hit the big stores, Ashley, Mor & Jerome's, with no success. We saw Mattress Center as we were driving out and decided to pop in and I'm SO glad we did! Neal allowed us to look around at our leisure, without sales pressure. He offered online options if we didn't see what we wanted in the store, with the promise of having it delivered as soon as possible. We went home and my daughter found what she wanted on one of the sites Neal had given us. I then found a cheaper price on another site. We went back the next day. Neal matched the online prices and did a delivery AND set-up deal for the beds within one week! We ended up also ordering two mattresses, a boxspring and mattress protectors! I'm so happy we stumbled upon Mattress Center and we will definitely go back here first for future needs! PS - while I was waiting for Neal to complete our paperwork he offered for me to sit in an incredible massage chair. I sat there for a good 30 minutes, no kids, and enjoyed the peace!!! THANK YOU! read more

I bought pocket coil futon mattress there . I am very happy with a price and quality. I was given a little discount as well. There is a good selection of futons there. read more

Buyer Beware is an appropriate warning here. The Mattress Center refused to give me a full refund and collect the mattress and base that were causing extreme back pain. I had to contact Stern and Foster myself. Eventually they sent someone out and discovered the mattress had sunk on both sides. How can this happen with a brand new mattress? I received no help from the store. Please do not buy from this store. I am still out of pocket for the delivery because I gave the two very helpful guys a tip of 20 USD, not expecting there to be any issues. I also spent about 40 USD sending out the certified letters to Stern and Foster. This was a high end mattress and within 3 months it had significant problems. The least the Mattress Store could have done was to return my calls. This is not an appropriate place to purchase anything, much less a mattress and base. read more

Just bought a box springs, but had had a hard time finding one for a reasonable price up till now. Mattress Center had one, it was quick, easy and reasonable. read more

I can not say enough good things about The Mattress Center. I relocated to this area last year and I have fibromyalgia and I was starting to notice that the Cal King Mattress that we had was not helping me at all as I began to wake up every single day with my back always hurting. I had not gone "Mattress" shopping in a very long time and not at all since relocating here from the Bay Area. Typically I am a very savvy shopper and will check out 2 or 3 and sometimes even 4 different stores before making a purchase for something that isn't exactly cheap, but moreover, it's a bed and a bed should be comfortable and once you have purchased a mattress it's not as if you can just change your mind about it in a month or 2 down the road. I was so impressed with The Mattress Center as my Sales Associate Thomas was extremely helpful, and he knew everything about pretty much every mattress that I looked at. And he spent a lot of time with me especially considering that they were about to close. Anyway, I promised them that I would write a "raving review" and have been remiss at doing so as there has been a lot of pressing issues to contend with. Nevertheless, I just can't say enough about how impressed I was. I learned that the mattress that I was looking at was made right here in the U.S.A. and I found it to be the most comfortable bed I tested and I checked out at least 10. I wanted an adjustable California King and it turns out that the makers of this mattress don't charge extra for turning a California King into 2 XL twins! And instead of having metal coils inside the mattress it has individual coils that are designed in such a way that they are not interlocking and they have areas that have extra support and comfort in our body's natural way that needs it. And instead of the bed having foam inside of it, it has 100 % "Organic Cotton" which studies have proven keeps the bed at approximately 37% cooler as I did some independent research on my own. On the day the delivery was scheduled I received a call from "NEIL" the Manager of the store to inform me the bed had not arrived yet for that particular day of delivery. I was disappointed but Neil was so incredibly nice and accommodating I wasn't upset at all. In fact he felt so badly that he asked me if I would like a couple of mattress covers designed specifically for Cal King adjustable beds. Apparently a previous customer had ordered them and when they came into the store they thought that there was only 1 mattress cover in the pkg. so they declined it and Neil said that he would be happy to give it to me because of the inconvenience of me not getting the bed on the scheduled day. Well, it turned out that I did receive the bed 2 days later and I am absolutely thrilled with it. It is so comfortable and both the top of the bed and the foot are adjustable. In fact, you can raise the top to 90 degrees if you'd like. That's a little much for me but it truly is very comfortable. Last year we also bought a Queen mattress from The Mattress Center. I would recommend this store to anyone and everyone that I meet as they don't just sell the mattresses and then forget about you. They offer a very nice warrantee for their mattresses and I never for one second felt any pressure at all. For me, that is a huge plus as I have walked out on many a store in my life when I feel as if I am being followed, and watched and eventually very annoyed. Kudos to The Mattress Center and please, when you are looking for a new bed, think of them first! Fantastic Customer Service. read more

Just went to Mor furniture to look for a bedroom set for my son. I walked the entire store, past 4 salespeople that looked at me but decided to go to other customers. We walked out and went to Mattress Center. Neil greeted us as we walked in with a smile. He was very polite and gave me a great deal on my son's bedroom set. Can't wait for it to be delivered. I will highly recommend this store. Thank you! read more

We bought a bed here 2 years ago from Neal. Great experience. Then the bed went bad and needed to be exchanged under the manufacturer warranty. Again, Neal worked with us and helped us through the exchange process. Great customer service. read more

I was ready to give this place a very good review. Since it is a family owned business they are able to negotiate prices which was really helpful on the pocket. However I am pretty angry at the fact that I was told my bed would be delivered Sunday between 12 and 4. Then call to find out the forgot they needed to deliver my bed and it would be 6 or 7 until they were able to deliver. I wasted my whole day waiting for this delivery and they still expected me to pay $50 delivery fee. I argued with them and got it down to 25 but I'm still extremely pissed that I wasted my whole Sunday waiting around for them instead of running errands. read more

Comfortable bed at a great price. They are a reasonably-priced family business with a good selection. Had quick friendly delivery also. read more

The Mattress Center - Furniture Stores Near Me - San Marcos, California

Such a great experience here! Nate Lamont was SO helpful and patient, and helped me find the perfect mattress at an INCREDIBLE price for our new guest room. He also showed me a bed that I fell in love with, and will definitely be revisiting when it is time to replace our master bedroom mattress. Nate was incredibly nice, receptive, knowledgeable, not pushy at all, and listened to me about what I was looking for while respecting our budget. He was wonderful, the store was clean and nice; it was a wonderful experience. The delivery was prompt, quick, and the delivery men were helpful as well. We had our new bed less than 48 hours after ordering it. I will most definitely be back next time I need a mattress, and will recommend this store, and Nate, to anyone who is looking for a new bed. read more

We came in looking for mattresses and an adjustable bed for my elderly parents. We came in several times and each time we felt absolutely no pressure, which was a relief. Both Brent and Lisa were very patient, knowledgeable and nice as we slowly figured out exactly what we wanted. We even changed the order twice and still they were absolutely cool about it. And on top of all that great service, the prices were excellent! I looked around quite a bit. I promise you, you won't do better. read more

I am a single mother of two and buying things for myself does not come around often. When I was able to make the decision for a gift for myself and my oldest, I decided on new beds! Looking around online I was confused on pricing and where to go. I knew my friend had gotten her bed from Macy's, so off I went. The prices were outrageous. I found a bed I liked but couldn't pay that price. So off I went feeling discouraged and even more confused. I reached out to a couple friends and they recommended places like Ashley's furniture, More Furniture, etc. Prices online were so expensive. My mom suggested we try a "mattress store", one that only sold mattresses. We drove by Furniture Row and saw so many places! I didn't want to stop somewhere I hadn't heard of the name. So, off to Mattress Firm we went! I walked in and the gentleman was with other customers so we waited by the door and he let us know he would he right there. Once he came to us, he asked what brought us to their store. I let him know I fell in love with a Tempurpedic at another store and he asked why. I was like, why does he care about why I liked it. Lol.. Long story short, you might think you like this matress and really that matress is not the one for you. I almost bought the wrong bed for me, but grateful John my sales guy knew his stuff!! I had an amazing experience working with John G. and I highly recommend him to help you find your new bed! Thank you for everything! read more

Best experience ever!!!! Very helpful and made my decision so easy to make. Thank you!

Had a great experience ! He was helpful , understanding , and gave us a great price for a bed and a frame . I highly recommend to anyone and everyone . They even have an option for a credit card depending on your credit to pay for a bed ! I'll be coming back for another bed in the future ! read more

The best of the West Mattress Center good service and fast delivery Love this place ever