Dr Nefeff is absolutely awesome. Very caring, compassionate and knowledgeable. He takes the time to…read moreexplain things I have had 4 shoulder surgeries by him and isy go to doc if I have further problems.

Dr. Nedeff provided exceptional care in my rotator cuff repair. He also went ahead and repaired…read moreseveral other issues inside the joint. In the follow up, he took the time to answer every question and to provide a full explanation of what was done and what the recovery process should look like. Every member of the office staff was equally helpful. The check-in process was simple and the wait time was minimal. At the operatory, the process ran exactly as expected. I have not seen this kind of medical care in many years.

Dr Budny moved across town to St Francis. He is absolutely an incredible Dr, I am so grateful for…read morehis outstanding patient care. He did my knee replacement 6 years ago and he is definitely worth the drive although he is farther away, I will happily make that drive to avoid the big box orthopedic doctors.

Very pleased with the work Dr Buddy did to my thumb. Also a nice person to talk to. Great…read moredoctor!!!! recommend to anyone.

Dr Brickhouse is a very fine orthopedic doctor. My wife has been going to him now going on 10…read moreyears. Her back is a mess and he has been treating her for that. Right now meds do the job she really doesn't want surgery because it's a 50/50 chance it will be alright. He has done surgery on my wife's knee which is now in good shape. If I need a orthopedic doctor it will be Dr Brickhouse you can count on it.

I LOVE my doctor (Dr. Herring) at OrthoVirginia, but I don't think I'll ever go back due to the…read morebilling office. - There is no billing office onsite. Everything is via email and if you have questions, you have to go through an outsourced billing/support company. They couldn't understand me (they weren't native English speakers) and they refused to escalate my case to a manager. - I spent THREE months with support trying to get them to see they had my bill incorrect and couldn't get anywhere. I myself had to finally research how to escalate it and get someone to listen to me. - Sure enough, they forgot to include how much I paid as a deposit on the surgery before the procedure. Simple enough - but took THREE months of run around. - In the meantime, I was receiving emails threatening to send my account to collections. I wasn't being negligent, I was consistently pursing support to get an answer, but nobody knows what anyone else is doing. They just send automated late notice/collections notices out without regard for if the patient is conversation with the billing office about the problems. This was by far the worst billing experience I've ever had. It took months to get to talk to someone who was English speaking and higher up than the contracted customer support/billing rep. If there had been a local office where I could go in with the bills they were sending me, and sit with them and SHOW them what my receipts paid showed versus what they were showing, etc. AARGH. As much as I love Dr. Herring, there must be another excellent orthopedic physician at an office that has better billing/customer service. It has now been SIX months past my surgery and I'm just getting to the bottom of things. The hours I have put into this are ridiculous, unnecessary, and disrespectful to the patient/consumer. Do better Ortho Virginia.

I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I…read morewould definitely return there when these services are needed again. Devin and crew are incredibly capable and caring.

Very good listening and understandable explanations. A few…read moreyears ago I needed surgery from C3 to C7 for degenerated discs and cervical nerve involvement. My surgical procedure took longer than expected, but he did a terrific job with my neck. I did not experience any nreve pain post procedure, and the feeling in my hands along with all the neck pain was resolved. No complications at all after the surgery. Dr. Gocke greeted me the next morning with profuse apologies for the surgery taking so long. Wow. How nice was that? He explained all of the procedure to me, which I was absolutely fine with. He fixed my neck. What can I say? Thank you!

Dr. Gocke did something that most other doctors do not: He apologized for running late. He wasn't…read moreeven all that late, but when he walked in, he explained that he had gotten caught up in a call with other doctors. I was impressed by that off the bat. I've seen him a couple (few?) times over the years for my long-term, ongoing back issues. He is prompt, explains everything efficiently, and speaks to you like a human. I appreciate all of that in a doctor, and as such I will continue to see him for my orthopedic care.

When I ruptured my disk, Dr. Reis was recommended to me by a family friend. When I first met with…read morehim he showed me my options, but told me there was no right answer. He then let me ask him a million questions, which he answered with ease. He has supported me when a smile on his face since the first appointment and now 6 weeks post surgery I feel fantastic and can't wait to get back into it. He has been very transparent and honest with me and my family. My experience with him and the Office in general has been nothing but amazing. His assistant, I forgot her name, was extremely flexible and helped us get appointments and made changes so the surgery could align with my school schedule. She was super kind and made me feel so much better when I was nervous about the surgery. The nurses and anesthesiologist also were so kind and calming and funny on the day of the surgery, can't thank them enough for their sweet words when I was feeling nervous. Dr. Reis walked in and talked me through the procedure and my nervousness was gone and I was confident about going under. The staff here is very loving and they all have made this journey so seamless and quick. Can't recommend them enough!

Well, I had called 2 weeks ago got an Appt. for today, May 19 at 3 pm. But no email confirming so…read moreI called at 8 o clock this morning. Guess what, I was told they had NO appt for me. When I called to get an appt I immediately received an email to create an account in My Chart, which I did. What is going on in a huge medical practice when you make an appt only to find out you haven't? I work full time also and had scheduled right after I made the appt to leave work at noon so I could go home and get a bite to eat before I had to go across town. I am 66 yrs and have NEVER scheduled an appt at any Drs office only to find out it was NEVER put in the system. Incompetence....​

They are part of the Bon Secours network. Dealing with Bon Secours billing is worse than the…read moreinjury. I called the insurance company, they said call Bon Secours billing, billing said call the practice, the practice said call billing. No one knows what is going on and there is no accountability.

Ortho VA is the ONLY place I will go for any orthopedic issues. Period. Their staff is the very…read morebest, and I trust them to fix my (many!) injuries. Dr. Shaia is the very best knee doctor, period. He replaced one knee, but only after trying multiple options to make the original knee last as long as possible. I appreciate the mindset that surgery is NOT the first option, but rather one to be considered after other options no longer work. And he trusts the patient to determine when they no longer work. He lets the patient actually be the driver of the decision-making process, not taking an attitude of "I know better." My knee replacement was as much of a breeze as a surgery can be - little pain, easy healing, steady progress, back on my way in the expected time with practically no complications. I don't hear that story from people who go to other surgeons... I appreciate his manner - he's no-nonsense, and asks direct questions to get direct answers, so that he can suggest options for care and treatment. He doesn't coddle or use euphemisms, which I appreciate - I hate being treated like I'm stupid! - and he takes seriously the symptoms and information I provide.

Total knee replacement with many post op problems . Another surgeon had to redo the damage I…read morewould not refer dr Shaia and I still hav