My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

I have been trying for 3 weeks to get a quote from this company for a car rental for senior prom…read moreand have not had a response yet. Even left messages for assistant manager and nothing. Very bad way to do business. We will look else where.

5 wineries, a glass, a bag, and all the driving for only $70!! Best deal I've seen in a long time…read more :) I'd have to say that this guy does a great job at winery tours. I've never had the wine in NY so I was excited to try 5 in one go. They pick up at the Arsonel Wine and Liquor store and drive you around to 5 different places. The bus driver, Jim, was very nice and drove well. I definitely felt safe in his hands. The bus itself was nice. It had an on-board bathroom and was actually a really smooth ride for a bus. They were able to get you a good lunch/brunch buffet on the tour which was awesome. Jim seemed to have a good rapport with the owners of the wineries and that was super! This made the experience that much better. If you're into wine and need something to do on a Sunday, I would absolutely recommend this tour. :)

Pleasant bus station, i pass here heading to Toronto, going to Caribania, Trailways bus is not far…read morefrom the area as well,

Greyhound employee was polite and helpful…read more Place is clean Security officer and surveillance cameras but there is still crime- a witnessed a lady get her smartphone stolen because she walked to far away from it while charging; security officer gave chase but they made it off the property before he caught them- hopefully the police will use the surveillance footage to catch them I got a cup of coffee from subway at Noon and it tasted like they made it at 7am; next time I go to Dunkin' Donuts like I should have in the first place They offer free Wi-Fi however it kept disconnecting when I tried to watch a television show via Amazon Prime on my iPad so I ended up tethering to my iPhone Plenty of reasonably comfortable seating This review covers the SYRACUSE train station as well

I would recommend Elite Limousine to anyone in need of transportation services! I booked the Ford…read moreExcursion with Sheri for wine touring prior to arriving in the Finger Lakes for my birthday. She was extremely friendly, helpful and responsive. She assured me that everything would go off without a hitch and that we could trust in our driver, Roxy, to show us a good time. The night before our first day of touring, I received a call from Roxy. She introduced herself and let me know that we had been upgraded to a limo bus! I was so surprised and so excited for the next day. Our Saturday and Sunday touring wineries on Seneca Lake was a total blast. The limo bus was new, clean and stocked and ready to go for us. Roxy was so sweet, fun and accomodating!! She even got me a birthday cupcake!! I could've have asked for a better experience!!!

Nothing but good things to say about our experience with Elite. We used them for our wedding last…read moreweek and everything was perfect! Sheri was so responsive and easy to work with in the months leading up to and our driver Jim was awesome too. On time, air-conditioned and a beautiful clean limo bus with plenty of room for all. Highly recommend to anyone needing transportation services for any occasion!

We had an incredible time on our trip with FL Limo and Coach. Booking was very simple and easy. The…read moreprice point was excellent and they had many options. We booked a van to bring ten of us to different wineries around the area. We had already chosen our wineries, but if you want them to help you choose they also can do that. From the second Tammy B arrived we knew it would be a great trip. She was so professional and even brought us a special wine grape necklace to pass around our trip. I had been planning and stressing all week and Tammy immediately told me to relax and that she would take over. Tammy adjusted wineries times when needed, managed to squeeze an extra, brought us to special photo spots and entertained us all day long while still giving us space to enjoy our time together as a group . She is truly a gem! At the end of the day, Tammy had created us all little tokens to remember our day by. We had a wonderful day and would book with FL limos again in a heart beat.

TERRIBLE customer service! DO NOT USE THIS COMPANY…read more Booked a trip months in advanced. Cancelled a mere hour later. Wouldn't give a refund of the $200 deposit, instead a in-house credit to use within a year. There goes 200 dollars down the drain all because they can't find it in their heart to give it back after an hour of booking an appointment months in advanced. Argued with Jen over this and she was terrible. Emailed the owner... got zero response. Contacted the better business bureau and they lied to them. I wouldn't give this business the time of day. Overpriced assholes.

Not worth 1 star, but had to choose something ... Booked a…read morebus for 4am departure from Kingston ON. We had a flight to catch at Toronto Pearson Airport. We were going to arrive at airport hours before we needed to (due to limited bus service availability). We sat at the bus depot for 2.5hours. Driver never did arrive. No notifications that the bus driver was late, or that it wouldn't be leaving as scheduled. On top of the $250 in bus tickets, we then had to pay for a uber to make the 2+hr trip to be at the airport on time (another $480 expense). When we complained about the terrible service and lack of notice to its patrons; the company offered an insulting $10 credit to be used on their bus lines. Not per person or per ticket .... $10 total. Basically they said 'thanks for the donation' and peaced out. Absolutely will NEVER use this Company as an option of travel. And I highly recommend you don't either.

Similar to others stories, Megabus didn't show up leaving me scrambling with my two kids to figure…read moreout how to make a new travel plan. when I called them to explain they said the bus was there. I told them I don't see how I could have missed it as I was there 15 mins before departure time and waiting 30 mins after. they offered a scripted response basically saying too bad. could have really saved the situation to offer a refund for the missed trip. I would never use their services again and feel compelled to warn others.

Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

Small and easy to navigate. Also easy to get to from downtown or most places in Syracuse, just a…read moreshort drive away. Located right across from Destiny USA and next to the regional market. Not many options for food inside (just a Subway, some vending machines, and a convenience mart - no more Dunkin since they opened a big one across the street.) A little hard to hear announcements. Overall though, fine. It's nice to have long-haul transport options like buses and trains when you don't feel like flying.

The train & bus station are combined into this center. A small, but ample seating benches in the…read morewaiting area. And also, tables to eat from Subway & Dunkin' Donuts. There is a small News store with a variety of items for purchase. I've been here several times and the area have always been clean. We arrived at Midnight, hungry from New York for a bus change and Subway was open. What a relief to have something more than burgers and fries to eat. Vending machines with Soda & Water, Chips, and Ice Cream are in the lobby.

O. M. G. !!!! all I have are two words: Lori. Sponable. when I entered Lori's bus all I expected…read morewas to get from point A to point B. I did not expect to meet both a friend for life and a role model all in one ride. did you know Lori got a perfect score on her SAT but ultimately decided it was an arbitrary test. talk about humble. Lori, thanks for everything you do. you make me a better me and I hope one day to make you a better you. also a good driver.

We booked a limo and a shuttle for a Wedding in Geneva, NY…read moreThe Limo driver had no idea where he was supposed to be and at what time. The shuttle driver was very nice, but she was not given my correct phone #, so she couldn't get a hold of me for the first 2 hours of the evening. At the end of the evening she was told to NOT make the last shuttle trip because it was 11:36---6 minutes past our slotted time. Fitzgerald Bros told her to not bring home the Bride and Groom and 22 other guests unless they were paid another $120. Earlier in the week, I was told we would be given a 30 minute grace period. The Sales Mgr was RUDE and inflexible, and would not refund the $120 I paid in cash---AFTER I pleaded with the driver to bring them back to the hotel. Will NEVER use this company again