I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

Nothing but great things to say about Furniture Avenue!…read more I bought my very first couch here recently. I did some online browsing before coming into the store to see what they have; they have a plethora of options at such affordable prices. They didn't have as much in store as they did online but you're able to place your order online at the store. There's also a large downstairs with additional furniture like beds, couches, coffee tables, etc. We found easy parking right in front of the store, as well. We were helped by Daisy who was very personable and helpful. After finding a couch, we sat down together and she went through the pricing with taxes and delivery. Everything was very upfront and she made the process quick and seamless. Our bed was delivered to our second floor apartment (they called me prior to arrange a time) literally two days later! The 2 gentlemen were nice and made carrying a couch look very easy! We've been obsessed with our new couch ever since. If you want quality furniture for a good price, I definitely recommend Furniture Avenue!

update: it has now been a WHOLE extra week on top of the TWO MONTHS that I've already waited and im…read morestill waiting for my couch that had now be taken back because it was too big to fit (something they were supposed to have told me about.) not to mention them blaming covid-19 for this whole delay when I've gone to other furniture stores and received my furniture promptly. these people are liars and con artists. I will NEVER SPEND MY MONEY HERE again. sidenote: they have NO CONCERN about getting my furniture to me, they just keep pretending like they do. horrible service.

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

My husband and I had never heard of Luxilon before, but after checking the yelp* reviews, we felt…read moreit was a great place to look for a new couch. The owner, Charlie is very personable, knowledgeable and helpful (without being pushy or overbearing). He answered all our questions patiently- even when we explained that we were just starting our search and were not sure what exactly we wanted. After graciously letting us lay down (we actually want a couch that we can use to double down as an extra sleeping space without being a pullout), Charlie let me take my time trying a specific couch my husband was interested in (but I actually was not comfortable on). Charlie always walked away when he felt we needed time to discuss things in private and it was much appreciated. That is the epitome of outstanding customer service. I then decided to try a few recliner chairs to see if that would be a better fit, but I guess I am a hard sell. Let me say this- Luxilon has a great selection of in stock sofas and chairs (among other furniture), and they do custom orders as well. I was just overwhelmed and needed to take a break and re-assess what I truly want and need before bothering them again. We saw so many great items, we ended up purchasing a small, inexpensive accent table which was a great price and very well made. It was an item we didn't even intend on buying, but it was a great deal and a very unusual and practical piece that will fit under my existing chair AND sofa allowing me to eat a meal/use a computer/write a letter, etc... My husband also was able to buy a couple of lift thingys for some existing chairs which we own. Charlie is also providing help in installing these for us and he is going above and beyond in doing so. I like this business a lot because it reminds me of how I used to run my store when I was a manager- straight forward, excellent customer service combined with great pricing for quality merchandise.

The store when I stopped by looked clean, organized and well stocked. It was easy to find what I…read morewas looking for.

So many cute seasonal items at this HomeGoods location! As you know, things don't last long at…read morethese stores so if you see something you want you gotta get it! I didn't, but I'm hoping those large pumpkin cauldrons will still be there when I come back. And I should have more time to thoroughly examine all the Halloween items (I saw they were already putting out the Xmas stuff - what?).

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

We were very happy with our experience. We were looking for a bunk bed for our kids. We had a…read moreparticular brand in mind and after a google search we saw that Mid America carried this brand. It was a little nerve wracking ordering a bed without seeing it , but it had gotten great reviews so we went ahead. We purchase the bunk beds, a twin mattress, the delivery and installation of the bed for a very reasonable price. The only hiccup was I didn't know when to expect it and there wasn't an exact time frame. We got the call it was in and the delivery and set up was so quick and efficient. The drivers and installers were kind and quick. No mess , no trouble . We are looking for bedroom furniture soon and will definitely go back ..

I bought a mattress and box spring from them in October of 2019…read more I remember having a difficult time with the sales man in the store, but they quoted a good price so I dealt with it. When I received the mattress and box spring, the box spring was much lower than I wanted and even worse, it was dirty, ripped and looked used. When I called the store and spoke the the sales man he said all sales were final. Well, here I am 7 months later and my mattress has completely collapsed in the middle. I weigh 140 pounds and sometimes my son sleeps with me (30 pounds). Nobody else has slept in the bed! So either they sold me a used set ($600) or their quality is horrible! I I don't even want to deal with the awful sales man again, so now I will have to go to Costco to buy a new, quality mattress with a great guarantee. Mid-America used to be good, maybe they're under newer ownership. There was a very nice woman that's owned it... I didn't see her... I just know that the man I dealt with is awful and condescending and I'm soooooo disappointed in the items I received. I don't have a lot of money so I hate that I have to buy a new mattresS because of the horrible quality this store sold me (or again... I suspect I was sent a used one since the box spring was dirty and ripped). Buyer beware. No returns, bad service... just do yourself a favor and buy from somewhere you get good service and a solid guarantee.

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

They have beautiful items on display and for purchase. I have purchased outstanding gifts there…read more There proceeds also go to a very deserving charity!

Walked in and barely anyone looked up to offer a mere hello. I wandered around for a good 25…read moreminutes before 1 of the 4 employees reluctantly approached me. Selection is good but unsure if pricing is fair. I'll take my business elsewhere.