Food is usually decent and made correct Kitchen staff is usually very sweet and quick to help There a front staff whit lady with glasses She can either be nice or rude it depends on the day read more

It was a couple of months ago but I stopped in to get a kids meal before I went home. The girl taking the order said that I couldn't order a kid's meal and I asked her "Why not?" She stated, "It is for kids." I know this already and said to her, "How do you know who this meal is for?" Then I ordered the kid's meal and she told me to stand away from where I was standing. She was very rude and I will never eat there again. She was also yelling back at the guys preparing the orders and yelled, "Where is my salad?" I told her that there were salads right beside her and she said to me again to move. She was definitely a rude person. I like your food but there are many places I can order kid's meals from. read more

Thanks in part to the current resident in the White House Our Hero's is more expensive than I care to pay. I remember a time prior bidenflation when you could get a sandwich here for a reasonable price. Perhaps thier current prices are the new reasonable. I had an 8 inch super cheesesteak. It was really good, plenty of meat and veggies. I would have preferred more cheese. I was impressed with my fries. They were cut in long slices, hot and salted just right , and a good portion of fries. Danielle and Brooklyn were both friendly. I liked that they had Coke Zero. I would have appreciated Cherry Zero. I would recommend Our Hero when you want to treat yourself to something better than McDonald's. read more

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Not that good hardly any pepper relish or vinegar and oil all I could taste was mayo . The submarine house and jersey mikes is 10x better

Stay away! The Main Street store is constantly getting orders wrong, then they want to argue with you about your order. The one time they agreed to "fix it next time", they LIED! When we called next time to order and asked for the replacement, the supposed manager said it had been over 2 months so they weren't replacing it.They had the messed up order on their credit book, but refused to replace it because it had been longer than 2 months. In addition, the manager was extremely rude in refusing to replace the sub THEY messed up! We were only going to the Main Street store maybe 1 out of every 3 times we chose Our Hero SPECIFICALLY due to bad service. We hadn't been in a while and decided to try again, considering this location is right around the corner from us. Big mistake! Do yourself a favor and choose a different location! The other locations are better, hands down! read more

I will never return to this location. The food was okay, but the lady at the counter was very rude. We spent $30 on 2 subs and ate inside the restaurant. However, i only ate less than half of mine and husband did not touch his. We asked for boxes to take with us. She handed us paper bags and a piece of paper to wrap it in. We did that, but his was a full size 12 in sub that was bigger than the little bag, and our subs were really messy with the oil and vinegar. I went back and asked for one styrofoam box for his and she said no, they're only for take out. His sub is sticking out of the bag and soaking up the oil. I don't think it was too much to ask to just give us one box. And I won't even accuse her of being racist even though I didn't see her being this rude to anyone else. I even showed her that his sub was untouched. She just turned around and walked away to the back. I will continue to eat at the urbana location from now on as they are very nice there. read more

Food used to be great. Lately the service has been terrible. Food has been made incorrectly the past 3 visits and the manager has been very unprofessional. Going downhill fast. read more

Fantasy job! Staff was friendly and efficient. I called and ordered, food was ready as they promised, hot and delicious!! Will definitely eat here again! read more

The subs here are true east coast style. My favorite is the Italian. The cheese steak is also very good. Never a bad sub and always friendly service. I highly recommend anything on the menu. 5 stars read more

I'm sick and tired of our hero. IVE HAD IT with ordering from them. Close at 10pm...Call at 9:45 one time and get my sub. Call another time and Noooooooo. They advise that you have to order at least 30 minutes before close to ensure you can get food. Called tonight at 9:25 because I know and they said no. YOU say you close at 10pm. NOT me. YOU. YOU say order by 9:30 for takeout. I did and you still say NOOOO when it suits you. Terrible terrible terrible terrible customer service. Jump off a cliff "our hero" What's next? Order an hour before closing time then 2, then 3? Then what? Order a day ahead of time? Sick of it Go to Catanzaro's! Or anywhere for that matter I certainly will from now on read more

I have been an Our Hero customer since their first location opened in Urbana in the 80's. I went to Wittenberg and went to the Plum St location at least once a week, for the 4yrs I went there. For the past few years, me and my family would travel from Columbus to go to the East Main location, but that has abruptly ended. I don't know who the female manager is at that location, but she is awful and needs terminated immediately. I have never been treated with as much indifference and disrespect in public, as I was by her. I know it probably doesn't mean much, I'm only one customer, but I won't go back until she's gone. I'm not going to go into details here, but I hope Harold catches wind of this because he and his family have worked too damn hard to establish a successful business, only to have one unhinged employee degrade their reputation. I've been a chef for 20yrs and I've worked with the public for 35yrs, so I have a little bit of experience and know a thing or two about how to handle situations. If anyone on here knows the owners, please make them aware of this post. I absolutely love the subs at Our Hero and I've always had great service there for over 30yrs, but this one situation was enough for me to put that on pause. I wish I knew her name, but whoever the female manager is at the East Main location is, she needs to be fired. And if there's more than one female manager there, it shouldn't be too difficult to figure out who this is because I have talked to some people and I hear she has a track record of poor customer service skills. read more

Outstanding Quality Food with excellent friendly service!! I'll be back often! Every one friendly and clean location. Fresh ingredients! A wonderful sub experience for lunch or dinner. read more

Our hero is an awesome plave to eat. They have multiple locations in Springfield Ohio. In my opinion they have some of the best subs around but we think the Plum Street location just tastes better but we also go to this location because it is great too. read more

Excellent food. Sandwich I got was fresh and delicious. Children loved it also. Can't find many places that satisfy adult and child without a toy read more

We moved to Ohio a few years ago, and Our Hero quickly became a favorite. However, with that said, I will NEVER eat there again. We typically go to the Derr Rd location and have never had an issue. But stopped for takeout on Main St location Sat, Oct 7, 2017. Ordered a Super Cheese Steak, with no Onions, Gr.Peppers, or Tomatoes with extra Relish (hubby is very particular). Drive home to Urbana to find Onions, Tomatoes, and Mushrooms. My husband wouldn't even touch it. I called, and as soon as I started to speak, the cashier immediately got defensive and said she knew it did not have onions because she made it. She said I did not say no tomatoes. And when I then questioned the mushrooms, she said it comes with mushrooms. (which I have since verified, and mushrooms are NOT supposed to be included on the super steak). She was so arrogant that I just hung up on her instead of arguing. But after I cooled down, I called her back to tell her that I'd be bringing the hoagie in the following day and would like a refund. She just kept saying she knew it was made correctly. I told her Id take a picture and send it to her but I was not going to drive 30 minutes back to the store. She was so nasty and just kept repeating herself saying that no refund would be given. If this had been a $5 sandwich, I probably wouldn't have even called. But it was a $13 sandwich. I have NEVER had a company handle a complaint with such a combative and nasty attitude before. read more