The worst customer service experience I have had in a long time! Placed our order ahead and still had to wait an hour! No one answers the phone. The worst run chain restaurant in all of SC. I will tell everyone willing to listen do not patronize Outback. I will never ever eat Outback again. I will tell everyone I know you guys are the worst! read more

Ordered online at 5:20pm. Was told food would be ready between 5:57 and 6:02. It is now 6:30, and still no food. This is ridiculous. We have received no indication as to what is taking so long, nor any updates. This order was placed over an hour ago. This is the worst customer service I have ever seen. At the very least, we should have received some continued communication. Update..Just got our food. It's 6:39. I WILL NEVER COME BACK TO THIS LOCATION! read more

The team at Outback was wonderful and very professional. We called a few weeks prior to make a reservation with the manager for a party of 30, she and her team took good care of us. The service was phenomenal and the food was delicious (especially the broccoli and salmon). A huge thank you to Michael, he and his team were AWESOME! read more

This review is re takeout. My wife and I have eaten here before. Service has been generally good for sit down, destination dining. Sunday night takeout, though, was ABOMINABLE. Three determined calls just to get someone to answer the phone! (Makes you wonder, who's "running the show"?) I called and got through at 5:30 PM. Was told 25 minutes till pickup. At 6:25 PM food comes out. DISMAL. Told "Oh, the kitchen's backed up." Pretty cavalier, right? I've got a call in to Tampa. Piss poor show! GOOD NEWS: Manager Nicky more than "made things right" for us tonight, Wednesday night. Many thanks, Nicky. I'll certainly be back, and appreciate all your efforts to compensate for my unfortunate Sunday night experience, and to improve takeout staff service tonight--with your personal, "hands on" approach! read more

Lacey is the best waiter in the restaurant she was super nice and she's really funny.

The worst meal I've had ever. The steak was over cooked The shrimp were apparently from the day before and warned over The potato was for sure from the day before and warmed over Salad was so-so. Never again only took once to make a believer out of me. Would not recommend this place to my dog . read more

Absolutely the worst outback I have ever been to. We were there this past Tuesday and waited damn near an hour for our food once it arrived there were no mashed potatoes they claimed they ran out and then came back and said they were making more. We we tried them out again today we ordered takeout and it was the worst. Again we were given an order without mashed potatoes my baked potato was rotten see picture my edge salad was rotten see picture and my prime rib was iced cold and not done correctly. Currently waiting for the manager to bring the correct stuff and replaces the rotten stuff read more

See all

Went in for early diner, not many people, asked for a table, the hostess asked if I could wait 5 minutes? I looked to my right their was table open for two, I mentioned this to the hostess and she stated the waitress may not service that table? I left - If they don't like serving single people, then put a sign on the door! read more

The food is definitely delicious! I get to enjoy food in a lavish restaurant with tv and amazing service. my favorite staff member was Lacey. she was very positive, and efficient in her work as well as service. Thank you Lacey! read more

The server we had was great! She did everything she could to ensure that we were taken care of but the food was not that good. The steak and salmon was undercooked while my side of mixed veggies and my partners side of Brussel sprouts where completely undercooked. The server apologized and wanted to fix what she could but we understood that it wasn't her it was the kitchen. For the amount of money it cost for us to eat, we could have stayed home and messed up our own food. read more

Amazing service after a bad day at work from a sweet and helpful employee named Ramsey thanks for your great customer service

Me and my husband tried their new menu and thought the pasta looked great, so we both ordered it. We don't usually order the same thing that way we have options. But tonight when we tried their new pasta, at least half of my pasta was clumped together like it was scrapped from the bottom of the pot. I thought It was chicken I was cutting up until I pulled it up and it was just giant clumps of pasta. I'm only blaming this on location and not the entire chain because I don't usually have issues with them. Worst visit though as far as the food goes. Good service, bad food. read more

Outback Steakhouse - Clumped pasta - Steakhouses Near Me - Sumter, South Carolina

The food was delicious and service was excellent! Our server, Olivia, exceed expectations! She was kind, quick and just a pleasure to interact with! The owner, Nikki, was also lovely to speak with! The food was beyond delicious! 10/10 would recommend visiting this location! My family and I will be visiting here again soon! read more

Our food was great but our service wasn't very up to par. Our server Bianca was a very sweet girl but some things didn't meet our expectations. She never pre busted our table, she constantly forgot about things we asked of her such as refills or silverware. we even told her there were croutons (yes croutons) in our ranch which all she did was correct us to let me know it was blue cheese, instead of taking it away. and to top it off we waited 10-15 mins for my card back after cashing out just to see she started a whole new table.. nice girl tho! read more

The food is consistently good and service at the bar is quick and professional. Coconut Shrimp

We arrived at 5:20 and there were very few people, but our meal took over an hour and my wife's steak was seriously over cooked. They started out by bringing the wrong soup. We never complain about our food, but it was bad. They said they would make a new one, but we had already waited an hour. The manager took it off our bill. Our waitress was friendly, but would only come to the table when she had to...no refills on her watch. The table across from us sent their steak back as well. We usually have great experiences at Outback, but this was the worst experience yet. We were celebrating my wife's birthday, which made it worse. read more

We walked in, were told they would need to clean a table or we could sit in the bar. Asking for a table we waited 10 minutes for the clean table when there were obviously available clean tables. Seated the manager offered a comp appetizer for our wait, "Just tell the server." We did when Hope eventually came to our table We ordered food and drinks. Waited at least 20 to 25 minutes for drinks. We waited longer for a side salad. We waited much longer for our food: salmon was flavorless, Cobb salad approximated by a Burger King salad but twice the price. Cosmo cocktail -- was there vodka? So so to not so good food. Horrible service (I asked for a napkin, never got one except after food came I got one from an adjacent table). To add insult to injury, we were charged the $10 for the supposed "comp" appetizer. Ridiculous. read more

Update: One week after posting this review, the manager sent me $40 in coupons plus a coupon for an appetizer. I appreciate him for following through on his promise, but I can't help but believe it was prompted by my review. read more

In town on business and I usually go to Outback for a good meal. Unfortunately, that was not in the cards. I waited a few minutes for the bartender, that is fine. After I ordered my drink, she said they did not have any pre-made and it would take a few minutes. Then, she makes drinks for people that came in after me, cleaned up her service station, took dishes to the sink, and started making more drinks for other people. I guess when she said it would be a few minutes what she meant was- I don't want to make your drink so I'll just serve everyone else. Some good news! I went to Logan's, had a drink (that the bartender didn't mind making) and a great steak! Thank goodness for Logan's! I never have to worry about going to Outback and ordering a drink from a BARTENDER that doesn't want to be inconvenienced by making drinks. read more

Four stars in a large part due to the service me and a few friends got at the bar...friendly, attentive, and efficient. Their beer selection is what I'll call standard: the beer brands you see everywhere and aren't very exciting plus a Shock Top for girls and Sam Adams as the closest you'll get to a "good beer" if you actually like beer. I ordered the Lobster Tacos. You can get 2 or 3. They came out with a slightly crunchy (from pan heating I believe?) flour tortilla stuffed with crunchy veggies and topped with fried lobster nuggets. Could have used less veggie and more lobster. I never at any point thought "this has a great lobster taste" - likely reasons are 1) the chunks were almost certainly already prepared frozen nuggets and 2) it was fried....doesn't exactly highlight lobster's subtle flavor. read more

Third time wasn't the charm. First visit about a month ago. We arrived mid afternoon, only 5 tables had customers and we were told there was a 40 minute wait due to understaffing. So we opted for Logan's. Second time same scenario and we were told 25 minute wait due to shift change. We opted for Osaka's. Third time was today, again mid afternoon, tables empty except for a party of 8 and were told 15 minutes because of one server. Asked about a bar table which she said was fine but there was no server there...so how is this fine??? So, we ended up at Capt D's. Get your restaurant back on track Nikki! read more

What a disappointment. We used to go fairly frequently. Food quality became average or worse. Customer service hit or miss. We stopped using curbside and delivery as our order was frequently wrong. Last night's visit was the last straw. We decided to giver the curbside option another try after a long hiatus. I received an email at 7:41pm telling us to arrive at 8:04pm. We arrived a few minutes early and parked in one of the designated spots. A server came to our car three different times asking our name each time. Perhaps he assumed it changed each time? or we just weren't important enough to remember? Finally, at 8:50pm I asked to see a manager. 10 minutes later she managed to find the time to speak with us. The only reason I waited is so that our money could be refunded. She immediately began with excuses about limited staffing. They could have told us at any point in the hour that we waited that there would be delays or more accurately no service at all. We were offered gift cards. I am aware that there are people who complain solely so that they can get these and other freebies. That is not the kind of people that we are. I simply want what I pay for. I have no intention of spending any more time or money at this location. Good thing that there are plenty of other restaurants in this space to choose from. read more

The Outback in Sumter is very mediocre. The wings are deplorable. They are fried in burnt oil..you can taste the burn. Burger King makes better burgers. The salads are straight out of a bag. I'll never go back there again. The waiteress stand together chatting, you must wave to get their attention. read more

Friendly, bubbly service. Ordered the seared tuna for an appetizer and the ribeye for the main course. Cooked it the way I wanted. Gave out plenty of bread but had to make sure they would bring out the honey butter. Will come here again when I desire a steak type atmosphere. read more

we placed reservations on line for a party of 6, me and my husband arrived at 6:30 and sat at bar waiting for my daughter who arrived at 6:45pm, was told there was no reservations it was first come first serve, she'd have to wait 8:15 pm and asked to speak to manger. The manger or woman tried playing word games to shout at me, I wasn't. I told her my daughter left and we were leaving, the bar staff was rude, and the manger was even more disrespectful by playin her games of words. We left without eating, and this joke of a manger went to tablet and sent text table was ready, too late we left, never to eat at any blooming thing to do with Outback in Sumter, SC or anything related to them. Bad service and why offer reservations if you don't do them? Just goes to show the disrespect shown. read more

We are new to Sumter have been here two weeks. We have lived in Ga, Oklahoma, Honolulu and have eaten at Outback in these locations. On last night my waitress Tori was patient and attentive. My meal the Wed special of 6oz sirloin wood grilled with outback seasoning was the BEST STEAK at Outback ever!!!! Please dine here if you love a lean perfectly cooked Med rare small steak!!! read more

I was looking forward to an outstanding meal but was utterly disappointed due to the service and quality. We were seated at 7:45pm, yet we were not served our main entrees until an hour later. When we did receive our meals, half of the steaks were overcooked. Don't see myself going back here anytime soon. Will try another steakhouse before giving this a shot again. read more

Worst service I've ever had, took 15 minutes to see our waiter (or waitress). I've worked with many restaurants so I'm even cutting slack here. Slackest establishment to go to on a Sunday night. They need reform (waiters) and soon or else this business is going to plummet to the ground. I'll have to say the manager was empathetic, that was about it for pros. If you're looking for a nice place with great service, don't come here. (Update:) I am now sitting at a table across of a group of adults with children. Three waitresses have passed my table which has just been full of empty drinks and dirty dishes to do odd jobs for these people. Including: cutting steak for these kids, and even going as far as to HOLDING these kids in their arms?! Are you kidding me? Where are the hidden cameras? This restaurant is a joke. read more

The food both my date and I had was average. My date felt there was too few fries with his burger and my steak was a little over cooked. However, our server Trice provided exemplary customer service and fulfilled our every whim. She made my birthday dinner awesome. Thank you. read more

I have lived outside the state, in eastern NC where there are a ton of very nice boutique as well as chain restaurants. I haven't eaten at this Outback in Sumter for at least 10 years, after having lived in NC for almost 7. Went in on a busy Tuesday night 4 days before Valentine's Day, and I was very pleased with how quickly I was called for a table, and also happy with our waitor, whose name was Antonio, I believe (I'm writing this review sheerly off memory, 3+ weeks later). I ordered an appetizer of the wings and they were good. (I arrived long before my bf, who had last minute business at work, and the hostess had no problem moving me down the wait list at my request. I didn't want to take up a table by myself when others could go ahead and enjoy their meals while I waited for him). We eventually sat down to eat at 835pm, and by that time, there was no wait, and as soon as we walked in the door, we were seated. For this reason, I'm happy we had our dinner a few days ahead of the Valentine's Day rush. We finished our drinks and left about 1015pm. My bf ordered the New York Strip with a house salad, Cole slaw, and fries. He ordered his steak medium, and it came out "perfect," in his opinion. I took a taste, and the steak was juicy, flavorful, and yet the beef was not overpowered by the seasoning on it. I had the 9-ounce sirloin with steamed broccoli and fries. Steak was ordered medium-well, and that's exactly how it came...though I so wish, after tasting my bf's NY Strip that I'd ordered mine medium as well. My steak was flavorful, but I needed more "juice;" I really should have erred on the side of caution, and gotten it medium. Fries were crispy and hot, broccoli was perfectly steamed. I must say that I enjoyed the taste of bf's steak so much, that I will try to duplicate the taste at home. *Note: The NY Strip was wood-fired, and my sirloin was grilled over charcoal. I believe the wood - firing made ALL the difference in taste and really enhanced the flavor profile of the beef. Bf cooks, grills, smokes meat really well, and he said the steak was "almost" as good as his, which is saying a LOT. :) We also ordered alcoholic drinks. 2 shots of Patron Silver Tequila, 2 shots of Fireball Whisky, 2 Coronas, and 1 glass of Moscato (sorry, don't know the brand), which I had while waiting on our entrées. Drinks were full-strength, and we really enjoyed ourselves. Tab was $98 and with a 20% tip (roughly), I feel as though we ate and drank well for the price ($108 total). We will definitely be back. I understand why this particular Outback is packed every night of the week! read more

Amazing food and service, has to be the best steak I've had in years. And the waiter was on point with quick response time. I can't wait to go back and order another steak and blooming onion, has to be my favorite meal yet! read more

Food was 30 minutes late. Cold, and Missing half the order. Manager on shift had excuses for everything. Best part of the meal was the reusable containers . This was 2nd attempt at this restaurant. Both times 100% garbage read more

Worst Outback experience ever! I go to Outback all the time in my hometown. I'm in Sumter for a family reunion. I ordered my usual chicken wings and salad to go. Salad was fine but the chicken tasted funny so I smelled it. It smelled spoiled. It had a rancid odor. I took the wings back and informed the manager. She was nice and tried to accommodate me with another food order and drink. However, I was so turned off and disappointed they ruined my favorite meal that I declined her offer. She gave me my money back for the wings and said she'll check her inventory. I wished I would've recommended she retrain her staff on proper food storage before someone gets sick! read more

Been there several times but finally quit going. The quality of the food has really gone down hill. The service has slipped as well. I ran into a guy in the bathroom who was there with his family. He told me that they took his card to pay the check and he said it was over an hour and he still didn't get his card or the check back. read more

Food is a little pricey but worth it. We had a great waiter and a great meal everything was excellent. No complaints from me or anyone in my party. read more

WOW the service was great Everything we all order looked & tasted great. Meals came out quick even though it was very busy. The waiter was very observant of our needs. The only thing I was a little concerned he never came back to see if everything was ok. However he was very busy with a lot of tables. The manager came over to ask if everything was OK which was great to see. I have been a GM @ a 4 star restaurant in SD I was concerned about some of the rating I read. However there was no need for my worries!!!!! I recommend this OutBack!!!! Colleen P.61 read more

Definitely not worth the money. Currently sitting here on a Saturday night. Was told a 30 minute wait, however was an hour and the restaurant is not overly busy at all. Multiple tables/booths empty. Once seated, the waitress quickly greeted us and took drink orders. Bread came, however no knife. Was told they were running low on knives in the kitchen and would have to use the knife in our silverware. That would be fine, but guess what? No silverware. Was told it was coming. Salad came, then blooming onion, still no silverware. Finally asked, came 10 minutes later (bread and onion both cold by now). Have since asked for honey mustard twice, hasn't came yet. My son has asked for ketchup for his fries and chicken tenders...haven't seen it either. To be continued... read more

My family and I as well as my wife dislike this outback very much. Service is usually horrible. The food never comes out at same time. Sometimes 10-15 minutes between first food coming out and others coming out. Food comes out lukewarm, and often not cooked to order. They think they fix everything with a free blooming onion ticket. That's the last thing that would bring us back. It's sad cause it used to be the best restaurant in town... Not anymore! read more

I just ordered the mahi with artichoke hearts & sauce. Not impressed at all. I watched the waitress pour out my vegetables from a plastic bag at my table so I know they weren't fresh and not even cooked, but microwaved. The rice was stale and hard so....ditto. There were two quarters of an artichoke heart on top of the fish, and that's it. Two of my buddies received the wrong meals, and on top of everything else we waited for 45 minutes for our meal. Come on man. Terrible!! read more

I've been to this Outback quite a few times and it seems as though things have been slowly going downhill. The food hasn't been as great lately and I've been receiving silverware that is dirty (I've had to ask for clean silverware a few times). Lately, I've been ordering my food to go because the service has been quite bad as well. It's pretty disappointing! read more