Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

The Recreation Center is Amazing. There are so many things and it's such a pillar for the…read morecommunity. First off, this is a voting center for a lot of people. When I voted here, in the Senior Center, it was great to meet and greet with volunteers from the Senior Center who told us more about the activities they do on that side. They put on social events and dances and educational programs. I would have never known. There is a Louduon Rec Center Guide that comes out seasonally. Within it, there are classes for kids and adults on activities at the rec center and surrounding. I signed up for a few things for our family members and other than one event, they all were exceptional! I recently came for a Play All Day event. There was demonstrations in the lap pool, scavenger hunt in the leisure pool for kids, Bounce houses outside, dancing class for seniors, live band and food trucks, etc. It was amazing to see the facilities and use the rock wall for free. The daily passes to the rec center are so reasonable too with $6 for adults and $4 for kids. They even have family passes if people from the same house hold are coming together. As I continue to discover more and more about the recreation center, and meet all the wonderful people that work here; I continue to get more and more amazed at this place and their offerings. It's great running into your neighbors and bonding with the new summer staff from local high schools.

Competition pool is way too Cold. Family bathrooms need renovation, and proper cleaning specially…read moreon weekends. Also, visitors are allowed to walk on street shoes on the pool decks... always dirty

I cannot say enough good things about Jason and his team. Jason did a pool inspection back in…read moreAugust prior to my wife and I purchasing our home and took his time to walk us through all the ins and outs of what we were expecting in terms of maintaining our pool and all of the equipment. Most companies will just do work and leave, but Jason was patient and said his staff was even willing to teach me how to maintain the pool if I was willing to learn. He even explained why certain decisions were made in terms of the equipment for our pool. Fast forward to September, my wife and I called CBA to have them close our pool for the season, and two members of his team showed up, Gavin & Brian. They were the most respectful, patient, and friendly guys you could ever meet. They walked me through everything that they were doing and even gave me tips and pointers on how to maintain my pool during the winter season for an easy spring opening. CBA is all about the customer! Do yourself a favor and go with them! And just for perspective... the company that built the pool is a company in VA; still waiting for them to call me back...

I don't know where to start. They were terrific up until we signed the contract with them…read more 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

I discovered Holloway Company after seeing a Trex patio set at a garden center. As much as I loved…read morethe set I did not love the service (I could not get anyone to help me). I left and went online to find the set. Instead of ordering online I opted to support a local small business. Probably one of my best decisions - I worked with Kasi to complete my purchase. She was knowledgeable, explained the products and features, warranty and was not only competent but pleasant to work with. I am hoping next year to build a backyard kitchen, retaining wall and waterfall and will choose them to do the work. I highly recommend Holloway Company a small business that values their customers. Thank you Kasi for being exceptional

Holloway built my deck and screened porch. The finish was AMAZING and Reuben and Dave were great to…read morework with- from design to finished product. I also purchased my sofa and chair through them. Kasi did a wonderful job helping me pick out the right items that fit in the space perfectly. I couldn't be more pleased with the result and would highly recommend all their staff and workmanship.