David with DM Networking did an outstanding job. He was professional, knowledgeable, and went above…read moreand beyond to make sure everything was done right. He took the time to fully diagnose the issue, clearly explained what he found, and didn't cut corners with the repairs. Multiple Ethernet runs in my home were not reaching gigabit speeds, and David carefully repaired and re-terminated the wiring, tested everything thoroughly, and verified full 1 Gbps performance before he left. You can tell he truly cares about his work and his customers. Honest, detail-oriented, and dependable -- I would absolutely recommend DM Networking to anyone needing network or Ethernet work done correctly the first time.

David could have come over, fixed my problem with minimum effort, and charged me for it. Instead,…read morehe offered helpful suggestions that allowed me to fix it myself. Great guy with real integrity!

Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

Called Precision Telecommuncations out to run some Cat 5 cables. They were very fair in price and…read moredid a fantastic job., I highly recommend them.

From the owner: Our team of licensed professionals and experienced engineers collaborate to sustain your home with…read morethe most efficient network, and your business with the competitive edge

Went in today (11/04/25) to switch my line from my Samsung to my iPhone. The Hispanic woman working…read morethere charged me $60 for the transfer. When I asked why it was so much, she kept giving excuses instead of a clear answer. I went to another MetroPCS store right after, and they told me the official fee is only $28 -- even the employees there said I got ripped off. Be careful going here; always double-check prices before paying.

One of the clerks by the self checkout ripped a product out of my sisters hands and when asked to…read moregive it back he walked off. We went to customer service to complain and were no help. This place covers its a$$

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

We were originally with Verizon FIOS until Frontier took over. It's been a hassle dealing with…read moreFrontier. Their online platform has bug after bug and it's a wonder they even know about it until we actually report it. Why are we doing the job that their test engineers should've caught? This is assuming they have a testing plan in place of course. Customer service lacks.. customer service. Being with VzW FIOS for 20+ years doesn't garner any loyalty. They have us paying twice as much for fraction of the internet speed a new customer pays for. How is that for customer loyalty. And the few times I've reported issues, they cannot resolve. I've had to take things into my own hands and do their job for them at times. It's frustrating and takes me away from my family time. Do better. It's a small thing to ask.

They upped my bill and now I pay more than double the advertised rate. I used the chat on their…read moresite and asked to speak to a person and the "person" they gave was just AI, very clearly AI but claims to not be, I put the text in an AI detector and it even came back 100% AI. People can tell, especially when it keeps touting version ads in the chat. Ended up just switching service. I signed up it was $60 am paying $110.

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!