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    Home Telecom Services

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

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    1 month ago

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    Andy O.

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    Verizon Fios

    Verizon Fios

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    (67 reviews)

    Terrible Reliability and Service after only 6 Days…read more - Signed up for Service on the morning of March 13th had to wait 4 days for install Appointment on March 17th - On March 23rd (6 Days) the Internet Service went dead due to a Frontier Port Issue (their fault) - Was told to wait (2-3 days) to have a technician come out to fix the Frontier Port Problem - Also, their setup fees of $149 are unreasonable, they also charge you for your own Router $10. I was told by the Install Technician that Frontier will not wave the $10 per month router fee even if you have your own equipment.

    This review is for Frontier in the Garland, TX, area....Select another service provider, if there…read moreis one available. Unfortunately for us, the only service provider for our apartment is Frontier and they are crap. When I signed up for service with the rep for our apartment, I did not ask for any extra services like an internet "security" service I didn't need; nor did I ask for their router; nor did I ask for HBO Now. When I realized these extra services were tacked on "free" I called their customer service and had them remove them from my account as I didn't need them and wouldn't use them. I still got billed for the HBO Now, even after calling them twice and telling them to remove it and that I would never use it. When the service was connected to my apartment, I asked the installer about the router...I told him I had my own and wouldn't need theirs. He tells me its already included in my service fee and I wasn't going to be charged extra for it. Yeah. OK. That's why a monthly $10 router fee is permanently listed on my bill, even after repeated calls to Frontier about removing it. They said I signed a contract that required it (I specifically didn't sign up for a contract plan as we aren't sure how long we would stay in this apartment, so I'm not sure what annual contract they are talking about). And tonight (09-25-2018), I paid the bill online using my credit card. The due date on the bill is 09-25-2018. However, the confirmation number date from the receipt I received says 09-26-2018. How much you want to bet they are going to charge me a late fee next month? This company is crap and shady. They're going to nickel and dime you to death at any opportunity. If I had a choice of service providers, Frontier wouldn't be in the top 50.

    Spectrum

    Spectrum

    1.0
    (2 reviews)

    Beware of this location if you're returning their equipment. I canceled my service because my new…read moreplace no longer need Internet service. First, I was being harassed on the phone for almost an hour trying to get me to continue service then when I made an appointment on November 18, 2026 to return my equipment, the associate came and took it. I was told they'll send it in and scan the serial number and it'll linked to my account I don't need to worry about it after I asked for a confirmation that they've received my return. Months passed and I was hit with a bill of $64 almost $65 for not returning my equipment. I received the bill in the mail on January 2026! Come on here, I contacted customer service and was told they'll put in a claim ticket, like it's clearly spectrum's associate's fault and you're trying to make me pay for the lost equipment I clearly returned it! Never ever will I go back to spectrum. Their associate on the call was unprofessional calling me "gf" like we were friends or I know her after I clearly told her I'm moving into a house that provided internet(att) and I no longer needed the service. Please train your employees to be more professional and do their job right!

    Not even good enough for a rating, The worst customer service ever received from anywhere…read more Chevaughn was my associate that attempted to get me taken care of.Asked if I was married asked if I could cook jamacan food ect,The heavy white boy that came out of the back office stated he is not manager of the floor but what can I do for you.I am the district manager.Said the most insincere unfelt I am sorry I have ever been given.Terrible service,Terrible service.

    Home Telecom Services - isps - Updated July 2026

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