Very customer focused! Completed the oil change and service with in a short period of time getting us back on the road.

We just purchased our first ever Volkswagen Atlas Cross Sport, We found the experience to be a positive. There was never any pressure on which vehicle to purchase if any. We were drawn between a Honda pilot certified used, and the Atlas. We worked with Nick Nunamaker, I found him to be very knowledgeable and able to answer questions along with very patient and willing to go on any test drives. We appreciated Mark Neely also in finance. He did a great job at getting everything done. Great dealership thank you very much. read more

My opinion of buying a car is worse than a tooth extraction. That being said, I want to let everyone looking for another vehicle that Brad in Pasco, and Bob in Kennewick were so comfortable to deal with. I got a great used Sorento for a price that was within my budget. The vehicle was still under KIA's 100k factory coverage and the contract manager was able to get me a bumper-to-bumper extended 72 mo. warranty for less than 50$ a month. Good people! read more

I would never buy another car from Overturf. The sales team was awesome and I have no complaint about them. My problem is they don't stand behind the cars they sell. I bought a 2024 Forte that developed an intermittent problem with the passenger side window. Sometimes it would work, sometimes it wouldn't. The service department said that I would need to bring the car in when it was malfunctioning. Well, I tried to do this but it never happened when I was in the area. They have no desire to troubleshoot the problem. Kia needs to understand that their sales people are ignoring problems with their cars. read more

Doug Overturf and his gang broke my windshield while it was in for repairs. They continue to claim that was like that when it was dropped off. It as NOT! it did not even have a small chip. They broke it and feel they can dismiss us and speak in a condescending manner to manipulate the situation. DO NOT do business with them. read more

I tried to schedule an appointment with Overturf three weeks ago to change out the buttons and wiring on the steering wheel of my 2016 KIA Rio. I had tried to do the job myself but I was unable to figure out the secret (beyond removing the side bolts) for removing the driver's airbag. I spoke with a representative on the phone whom I believed at the time was a mechanic (name withheld to protect the ignorant). He asked me "Why do you want to change out the buttons on your steering wheel?" I said I wanted more buttons. "What for?" I told him, I that wanted to access the cruise control on my vehicle. He told me "That won't work, it's not a job we would be interested in doing." Today I drove the 2.5 hours from Gee KIA to my home with cruise control, for the first time ever (just because the buttons and wiring were changed out by Gee with no questions asked). Gee KIA is still practicing customer service. At Gee, they also actually answer their phones at the Gee Service Department while the Overturf Service Department, every time I've called, transfers you to their service department, you listen to the phone ring for about 5 minutes until the automated system re-routes your call back to the operator so that she can transfer you directly to someone's voicemail. Grade: F TERRIBLE Customer Service! They forgot that the customer is ALWAYS right. If I want a part put on my car AND I'm willing to pay for it, EVEN if it doesn't work the way I think it will, you should still be willing to do the job! I was perfectly fine with the possibility of paying Gee $143.05 to do the job and drive all the way home with nothing more than a few extra dud buttons had that been the result. Gee NEVER asked me why I wanted the buttons and wires changed out, they just did the job that I contracted to pay them to do. The term "cruise control" NEVER even came up. I don't even know if they knew what they did for me other than changing out parts. They know now because I've put in two 5 Star Reviews for them online and I even sent them a thank you card at the post office before I drove home. When it comes to a KIA dealership, I'll take my business to Gee first from now on. Customer Service matters more than anything else. I hope that Overturf will use this negative review as a wake-up call to make the necessary changes in order to make, and keep, customers in the future. read more

Between the VW dealership in Ballard Carter VW and Overturf VW they both ripped me off after spending 10k from March 2022 and April 2023 all for nothing. All I wanted was to keep my car going. After spending that much for them to tell me it's time to buy a new car. I will never buy a VW again. Surely they could of said something sooner. Never again will I refer either of them. Better off buying something other than a VW. read more

If I could give no stars, I would. I went to get my tires rotated and my car serviced in their service department, and came out with a stripped lugnut and a damaged hubcap on my left rear tire. They blamed the "oopsie" on whoever touched my tires last - even though that tire in particular hadn't been touched in more than a year before this appointment. They also charged almost $30 more than I was previously quoted - with little explanation as to why. The whole service and rotation costed me almost $150 when it should've costed around $120 at most. I did as they said and went to the other (and what I now consider as much better) establishment that touched my tires last and they informed me that it couldn't have been their fault. If the lugnut was stripped before, it would have caused problems way before I had this appointment to get serviced at Overturf. Regardless, I am not one to make a big stink about stuff like this (especially to service workers that most likely get treated poorly on the regular) - so I still asked this other establishment for a quote on how much it would be to fix the problem. They informed me that it wouldn't be an easy fix and would mean having to order and replace my entire hubcap. Which would cost me about $500 when it comes down to it. Needless to say that is a ridiculous amount to pay to fix someone else's mistake who then lied to me about it - but now, I may have to. I never leave bad reviews, but this place deserves it. Don't get your car serviced here. read more

Poor experience trying to trade in leased car. They didn't care to do anything once they saw it wasn't going to be easy process. The salesman stopped returning my texts completely. Actual Kia themselves were awful to do well with and I will never buy one of their pieces of crap again so glad I was able to get a brand new 2023 Mitsubishi outlander. read more

Purchased a beautiful new blue Kia Soul 2021 from Larry Riggs. No pressure, easy going, funny as heck service. Had a great time, received a fair deal for my trade and walked out extremely happy. Great service from the entire team. They even stayed late for me to finish up all the financing details and were super nice though I am sure they were ready to go home. Thank you, we love our new car and are very happy with every aspect of the experience!!! read more

Overturf Volkswagen Kia - Auto Repair Near Me - Kennewick, Washington

I have been going to Overturf VW service department for the past 8 years. The service advisor Rob, is straightforward and helpful. They have a shuttle service so I don't miss work. They have helped me coordinate a rental vehicle when needed. They communicate about the status of my vehicle when they say they will and keep me informed. I feel like a valued customer. Thank you for taking such good care of me and my vehicle! read more

I got a new to me Kia Soul from out of town and had the oil changed for the 1st time today. The waiting room and area was ok enough. Had free WiFi. Would love to have the free massage chairs available to use like another local dealership- not gonna lie I would have gone there but they only work on their brand of cars. That being said- the service agent I worked with, Heather- she was fantastic! Super helpful, very nice, showed me the waiting area and the coffee area. I have a fob that has a dying battery, I didn't bring it with me to have it changed. I asked how to do it and she showed me how- so easy!!! Heather is def a bright spot there! I went in before work and asked about how long it would take and she was on the money time wise and checked in to make sure I was doing ok time wise. I also ordered some parts for my car a while back and, Rick???, he was super sweet and helpful! Would give them a 5 star if the waiting area was better- massage chairs (like the ones in the mall and they give you tokens for it) and a better coffee bar- liquid creamer :) read more

Called for three days straight asking for Service department or Parts department. Nobody answered. Nobody called back. The person answering the directory line has a terrible attitude. read more

I would give 0 stars if it was an option. We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our experience we had last Thursday August 10th with their service department when we came to pick it up.  Rob there service advisor was an absolute pleasure to work with.  When we went out to our Sportage to take it home I saw very noticeable new scratches on the drivers side fender (near the fender/hood gap/same side of engine work was done).   Mike the Service Manager came out to look at it and told me "we didn't do it".  He did not do anything other than bring the technician that worked on the car out to look at it and Mike said "we will not take any responsibility at all".  Mike did not offer any solution what so ever.   Honestly, I found him a bit rude and condescending.  I emailed Doug the owner asking for help and included pictures showing our car on the bed of the tow truck in our driveway with clearly no scratches, a pic of our car on there lot when the tow truck driver dropped it off with no scratches, and a pic after they worked on the car with new scratches. I also called Doug and have not received any response to email or my call. This is the 3rd brand new Kia we have purchased and love the Kia lineup but stay away from Overturf KIA's Service Department. Additionally, I would think if your name was on the building you'd want happy customers and not ignore them. There is still time for Overturf Kia to make this right. read more

Had a completely awful experience at Overturf today. Don, a sales/ finance manager came at me extremely aggressively when I was trying to negotiate. He treated me like I was a little girl who needed to be schooled into submission by his "mature" masculine experience. Both my husband and I had an immediate recoil reaction to his words and aggression at the exact same moment... it was that bad. I've purchased many cars in the past, I know how to negotiate and I work in strategic sales for a living. I would lose my job instantly I ever treated a client like he treated me. I demanded my keys for my car (which they were holding through the negotiation... wtf?!) and couldn't get out the door fast enough. A human like this should not have access to the public in an industry like this if he's not capable of simply negotiating a contract and not letting his insane temper get the best of him. It's just a car... this is not that big of a deal. read more

I took my car here to get work done on it They ripped me off blind they stole my bass speakers Amp and cross over My survival bag my tools My cell phone charger And my daughter's rosemary That my friend gave her before passing away And even took the change out of my center console And they never did the work on my car it was one excuse after the other Do not ever go to this car lot read more

This review is for the Service Department. Thanks for the help with the Atlas, we really appreciate how fast this issue was taken care of. Very professional people to deal with, from the excellent communication from Robert and the thorough testing done by Seth. Thanks again! read more

Just bought a car with Tom Hunter. Solid guy. Family man. Told him the deal we were looking for and he made it happen. No games. Great service. Even helped with keeping our toddlers entertained and went the extra mile to bring the car and paperwork to my husband's work. Completely pleasant and easy experience. Also enjoyed working with Mark in the finance department. read more

We were traveling and needed to have the Kia serviced. We called several Kia dealers in the area and no one was able to schedule an appointment. Thanks to Overturf Kia, we had an appointment. Joshua Hartley and his team were efficient and were able to complete the service before our quoted time! Thank you technician Doroteo Alvarez and Joshua. We are back on the road with oil and lube, tire rotation and a car wash! Thank you! read more

I've shopped for cars here, and taken my current VW in for service. I had to get my locking lug nuts replaced on my car, because the key was discontinued and the previous owner didn't leave it in the car. Luckily, the service department had one in stock, so they could get my current locks off before replacing them with new ones. They made sure to tell me exactly what my two options were, and the pricing differences without trying to persuade me any way. I was happy with their service. However, whenever I come to look for cars here, their salespeople do not use good customer service skills. I've had many of them start helping me and then move on to another customer (generally families). I understand that they probably feel that the families are more likely to buy a new car from them than a person of my age, but this caused me to move on to another car dealer, despite the fact that I would've purchased one of their Beetles on the spot. I will give them another chance next time I'm in the market for a car- maybe they'll think of me as a serious buy by then. Overall, Overturf has good service in their service and parts departments, but their customer service in their sales department was lacking in the three or so times I've been on their lot. I look forward to updating this review next time I'm looking for a car. read more

My lease was up on my Kia this month so I researched other options through Kia and due to my credit my only option was to finance the balance of my car. After being told that there was only one bank that would finance me and my mom at a 14.99% interest rate and $1,500 down and $511 month for 6 years we signed. I started getting letters from credit unions and banks the past couple of days and Overturft was asking for $5,000 more than what we signed for and what was needed to pay off my car. Not really sure why and with my mom being the primary with a 751 credit score it's hard to believe our rates are so high. Accurate numbers would have been good to help our chances with a better interest rate. Lesson learned~ read more

Issue: $99 to code a new key to the car... First off let me state that for the same service in Seattle it was $50 & when talking to Doug @ Overturf he stated that the cost to code new keys was more then the quoted price I'd just received frm Carter VW in Seattle. $300 for one key to open a car seems steep. But one I was willing to pay. However, once I brought the car in to get coded & programmed they couldn't program the key w/o first charging me another $100 to diagnose the issue. So I opt out of getting the remote entry & what I receive is a $200 half key that I have no way to attach to a key chain. I'm only in the area for a short time more but I'll travel to any other VW service station (even Seattle vs. go back to Overturf) & I'd suggest you get quotes & do the same. read more

Took our Passat in for routine service. Got a call from Overturf telling me that we had an oil leak "waaaaay in the back of the engine compartment. You have oil covering the underside of your car and this needs to be fixed." I said, "How much?" They said, "Around $750.00." I said, "Well, I can't afford that today so we'll have to arrange a follow-up for later." They said, "Okay, but you know you should get this done ASAP." So, I go pick up my car and drive it home. Open up the hood, and I start dilligently searching for this "oil leak waaaay in the back." Found nothing. Crawl under the car for a look around, Dirty, dusty, and dry as a bone; not a hint of any leaking oil anywhere to be found. So, I call them back, thinking that maybe they had the wrong car owner when they called me. "OH, no sir!! It was your car!" I said, "Well . . . " and told them what I found - which was nothing. That was when the real fun began because then they tried telling me that I didn't know what I was talking about. (How hard is it to see "oil COVERING the underside of my car? And besides, I've been working on cars since I was a teenager, for over 40 years. I've done major overhauls.) Long story short: NEVER take a phone call from a dealership telling you that you need to make hundreds of dollars of repairs without first checking it out for yourself, or have a trusted friend check it out. This A**holes would have ripped me off for a $750.00 "repair" that they probably wouldn't have even taken a wrench to!! I never, ever went back to Overturf after that. read more

The man who sold us the car has been the only honest part of my experience. We live in Portland but travel and work in walla walla and Milton Freewater. We were ready to trade in our Kia Soul for a new Soul that was an automatic. The man who sold us the car was friendly and kind. However, this was the only positive aspect. We informed him and the man in title/financial support that we would be out of the US for some time. Due to this, we asked if our plates could be sent to them. We were assured this was no issue. We told them that if it was, we would skip trading in our car. They assured us it was fine and continued the sale. When we returned to the US I was informed by DMV that the information was sent to a local DMV in Portland and had been returned to their headquarters due to us not picking it up. This was upsetting as we were very spacific with the dealership. We have had to buy two extra trip permits now as our paperwork is healed up in Salem Oregon. We now wait 14-28 business days for our paper work to process so we can have our car licensed. This error will put us out of a car for 1-2 weeks. When speaking with Pat at Kia, she gave me what later the DMV said was false information. She claimed that the DMV would allow us to get our plates today, but only within a 1 hour window. That instantly sent up red flags as to the type of people I was dealing with. The DMV has stated that they would never say that, and that the name of a woman Pat gave me was also false. When I spoke with Doug, the manager, he quickly became defenseive and started to mock me. He was very chauvinistic and rude. He made statements like " Well it's your fallt for not taking ownership and getting to the DMV." Or " Were not re inventing the wheel, get over it." When i reminded him we could not get to the DMV as we were out of the US he scoffed and mumbled in a gross manner. I told him I did not appreciate the way he spoke to me, he laughed and said " I could say the same missy." Really, missy? He and Pat tried to say that it's not possible for a Washington dealership to fulfill our request so we are out. This is false as Vancouver Kia did this for us years prior. We received a written statement from three dealerships in Washington supporting our request saying it's perfectly possible as long as the dealer requests it with DMV. They have not offered us anything to assist. We are a one car family who greatly depend on being able to get to work. The only offer of assistance was to send us a check for $40 to cover 1 trip permit. This offer was only due to me suggesting they attempt to help us. I do know that Kia in Seattle said that if they make an error, they offer a car while their client is waiting. We are still waiting to hear what, if anything happens. I sadly feel like we were rushed and pushed on just for a sale. After reading many of these reviews, it sounds like this is slowly becoming a trend for this dealership: Disrespectful tones to customers, especially women, half hearted attempts and the run around. Once you leave the lot, you're treated with zero respect. I only give 1 star as the man who sold us the car was the only one who actually seemed to care further than his paycheck. read more

Overturf went above and beyond my expectations. I shopped beyond the Tri-cities thinking I could find a better deal. Not only did Overturf match a deal I had found elsewhere but they also got me that deal with a better car. I drove away that same day a very happy Overturf customer. read more

Just moved to Pasco, WA and was looking for a car that could serve me well in this area, working for a vineyard and both me and my girlfriend love the outdoors, this ment I had to have something in the realm of a SUV. Coming from California, and not knowing of WA winter we were hesitant to buy a car and make the wrong choice. Went to a couple of dealers, and did not get any help other than sales people trying hard to push a car in my face and at crazy prices, claiming that because I am new to the area they had to sell at a crazy high APR. Then we got to Overturf, looking for a Kia, and we met Larry Riggs, great guy, who was genuine interested in our needs, helped us choose a car without pushing us into buying something that we did not need. Got us a great deal on the perfect vehicle for us. It's great to get help from someone who is willing to help you find the correct car, not looking for the highest comision for himself, Larry is your guy! After Larry helped us get the right vehicle, at a great price, he helped us get the right financing options that suited our possibilities. After the sale was done, Larry helped us get installed in the car, explaining each and every function, button, lever and adjustment possible (and there are many!), knowing that we were not from town, he asked us what type of music we liked and he programed the best radio stations for us! This was our first time buying a car, and I must say that Larry Riggs made the experience a great one! Without a doubt, the next car we buy will be from this dealership! If you are looking for a Kia or VW, make sure to stop by overturf and look for Larry Riggs! read more

Horrible customer service didn't make time change battery they only takes 10 mins after having to take my car in for recall.

I have had better service here in the past so I should give them a break, but yesterday (4/27) I took my Audi in for service (I had scheduled the appointment and explained what I wanted/needed done). When I come over to Kennewick to visit my father I like to see if I can fit my service in at the same time. I didn't receive a call telling me it was done, but by 17:00 I figured I should get a ride and go get my car back. When I arrived the service department was all closed up. They hadn't done any work on my car and didn't have my key. I made it clear to the folks there that this was unacceptable (they didn't disagree). I doubt that they'll get my business again. read more

While my father a retired vet was looking into buying a new car the younger men on the staff we mocking him behind his back.Shame on you. We won't give you our business. My dad loves this place and to tell him would kill him. Shame shame shame! read more

My husband and I came into Overturf Audi because we've been wanting to check out the 2016 A3 e-tron for nearly 6 months now. We've come in several times and talked to several salesmen who promised us they would call when the car came in but we never got a call. We came in this weekend and saw that the car was in so we decided to go talk to someone to take it for a test drive. Initially when the salesman approached my husband and I, he greeted my husband and ignored me. When my husband said he car was for me, he sounded surprised and still didn't acknowledge me. After going on the test drive, we parted ways and he just took off without even saying "bye" or "have a nice day". Good salesman, but that level of ignorance can cause you to lose a sale. I am not impressed and will be taking my business to BMW...WAY better customer service! read more

I've never seen a dealership that does not want to sell cars. They literally could care less if they sell you a car. Drive anywhere Oregon, Montana New York does not matter just stay away from this dealership. Worst experience in my life. Paying cash for a $50K car ordered to spec and they let a dozen people drive it before they let me know it was in? Then scoff at throwing in a $35 accessory. I think they hate people and love giving them a bad deal! read more

This may be the worst Audi dealership I have ever worked with. Go anywhere but here to have your car serviced. It is exceptionally hard to get an appointment, they almost never have a loaner car and they minimal experience dealing with higher end Audi's. They have strange ways of notifying you for appointments and are terrible about trouble shooting problems. I will never take my car to them again for service. I will also never use them for ordering a vehicle due to limited inventory as well as allocations! I will take my care all the way to Seattle for service. read more

My experience with the Overturf Dealership has been 5 star. From buying a new car to their very experience Service Department... they treat you professional care and attention to detail. Thank you! read more

I went in there in 2013 to trade in a 2007 Acura TSX. The Acura had less than 40,000 miles. The salesman made an offer that I thought was fair. He goes to speak with his manager. When he returned he told me that they can not do that offer because the Acura has been in an accident. Which was a total lie. I had the Car Fax report from when I purchased the car and one that I just downloaded that day. Both saying that the car was accident free and has no issues reported. When I asked to see the report he told me that he did not print it and had deleted it. Needless to say I went and bought a Subaru in Wenatchee. read more

I was in Kennewick working for the day when my CEL came on. I called and the service manager answered the phone. He went above and beyond to fix my Audi S4 and do the right thing! I couldn't be more satisfied by a service center! read more

I buy nothing without a great deal of research. Before going to the dealership, I consulted many sources and found what seemed to be a great deal. I brought with me an impartial 3rd party to be my sounding board. My experience started with a sales person meeting us as we got out of our car. The salesman addressed the male I was with and continued to direct most of his dialogue toward him even after he was told I was looking for a car. He attempted to become "friends" with him making idle chatter as we walked toward the car I asked to see from the Overturf website. When we got to the car, this salesman told me it was my lucky day because the sticker price on the car was not what the website said. The salesman did not know that had consulted another website that showed the dealership had lowered the price approximately a month ago. It was NOT my lucky day. After the salesperson opened the car, I noticed that the reported mileage on the website was approximately 6,000 miles off. The car was supposed to have approximately 13,000 miles and it had over 19,000. He said it "must be a typo by our internet department" just as the price had been. While he went to get a dealer plate while we sat in the car, my shopping partner noticed the tire pressure was low. The salesperson did not want to adjust the tire pressure issue because we were "just taking it up the street" We insisted because tire pressure affects how a car drives. While waiting for the service department to put air in the tires, I asked the sales person how long this car had been on the lot. He said he could go ask. When he returned, he said the car had been on the lot 5 months. In my research, I found that it had been on the lot over 280 days; much longer than 5 months. I asked if there were any other cars in the price range of the car we were looking at. He said we could go in an he would look for us. I was not interested in any of the other cars he mentioned. As we drove the car, I asked him several questions about the car and did not feel as if he was knowledgeable enough to answer them. He continued to attempt small talk. Upon returning to the dealership, we told the salesperson we needed to discuss the car. He asked if we would be willing to talk to his sales manager before we left. The sales manager addressed the male who had come with me and continued to tell us what a great deal it was because of their mistake. We minced words because he stated the car was worth more than Blue Book value. He repeatedly told me that I could benefit from their mistake. Their mistakes were many; not respecting me as the potential buyer and talking only to my shopping partner, assuming I did no research, lying about the mileage, lying about the length of time on the lot, and assuming I was not willing to walk away from a good deal. After leaving Overturf, I went to another dealership were I felt respected as a consumer. I will not be visiting Overturf again. I originally posted only on Facebook. Somehow they were able to block my review, so I am taking other avenues to inform consumers of their business tactics. read more

Ask for Doyle. Mind your Ps and Qs. Do your homework and observe every detail as they will playball, but if you give them an inch, they will stretch your budget a foot. Be firm in your offers and do NOT be afraid to walk away. They will only be honest if you keep them honest. Do NOT believe anything unless it is in writing. The sales reps are on commission so be warned. read more

I am Very impressed with the salesman and staff at Overturfs. Kirby Matthews was very informative and not pushy in any way. We went to Overturfs first before going anywhere else. I am in sales myself so I wanted to see how they treated people. I had pretty much decided on what vehicle I was going to buy, but I told him I was going to leave and look else where for the same type of used car. Kirby did not try any tactics to keep me on the lot. Instead he let me leave with a hand shake and his card. We came back an hour later and made a deal on a 2016 Kia Sorento. They even filled the tank without me asking. Mike Neely in finance was also professional and a nice guy. Even though it always takes a while to buy a car, I had a great buying experience. read more

The one downside to our purchase is we found out there is a service campaign to replace the timing chain and we must take it to Spokane and leave it for two weeks. The campaign has been out since May and there was a letter addressing the campaign in the glovebox/owners manual. That is the risk you take when buying from a dealer that doesn't service the brand. read more

Overturf Audi doesn't even deserve one star in their maintenance shop, I have a 2008 Audi A4 that I have put over $5000 into the motor in the last couple of months and the car performs lousy, in my opinion they don't hire qualified technicians to be working with the German engineering.they are not truthful they are misleading and the typical mechanic nightmare read more