I recently had a capacitor replaced on my AC unit. The job took no more than 20 minutes, and the part itself is widely available for around $30. I was shocked to be charged $477 for this service. While I understand there are service call fees, markups, and labor costs, this felt extremely excessive for such a basic and quick repair. I expected a fairer price, especially for such a common part and minimal labor. There was no clear breakdown of costs before the work was performed, and I wasn't given the chance to approve the estimate in advance. This experience has left me feeling taken advantage of, and I'll be looking elsewhere for more transparent and reasonable service in the future. I hope this company reevaluates their pricing practices--repeat customers come from trust, not sticker shock. read more

You call me about annual service on my furnace service for 12.00. You said you will have someone call me to set up a time. Still waiting for that call after more then a week. Bad way to take care of present or future customers read more

I have been a customer of this company for several years. I have found that they do an excellent job of servicing my HVAC Unit. They have always been on time, very personable, professional, and knowledgeable. Last week, Jarrett came and serviced my HVAC System. He was right on time and got right to work after putting on his mandatory "pink "shoe covers. He inspected and serviced my unit explaining to me what he was doing and looking for. Thankfully my unit was in good working order and required no repairs, other than a suggestion for a new filter. Jarrett was a pleasure to deal with, and I would recommend him. Thank you for great service. read more

I called to have my AC serviced and my Nest thermostat Factory Reset so that I can get rid of the previous owners schedule of heating the home, since it turns itself too high at night. The furnace was brand new installed with the previous owners so I Have no idea who installed it. They refused to come out and gain a customer due to it being under a year old. Why? My best guess is they know they can't upsell me a furnace when they come. What a joke. I explained I have no way to find out who installed it and I needed the service and was again told they cannot come out. I did give them a chance to speak with management to see if they could make an exception since I do not know who installed it. I found another provider that was willing to come out and get me taken care of. read more

If you are thinking about using this company DON'T!!! I usually don't post a review if I have a bad experience, I just don't use that vendor again. This time I have to post because my experience has been a nightmare that's gone on for months and I hope my review will spare you the headache I'm having. I have purchased/replaced 20+ water heaters for rental properties,renovations and personal use so I know the drill With this company a "complete warranty" doesn't seem to mean anything and theirservice and parts rates are unbelievably inflated. We had them replace our gas water heater about a year ago and in September two valves were leaking. The warranty covered them but after repairs were completed which took less than an hour we were given a bill for $1000. When I called to get an explanation the "Customer Experience Manager" Heather had no explanation other than "that's what our book says to charge." No answer for why we were charged how they justify a rate of $900 per hrs. We asked the service tech how much he was paid for our job, he said $25/nr.​ After dozens of calls and even more excuses they finally agreed to a partial refund saying a credit would be issued to the card we used. As of December 22nd we haven't seen a refund and doubt we will without legal action. Clearly this company isn't interested in retaining a loyal customer base, they appear to make plenty with gouging on one visit calls. read more

Absolutely LOVE this company! They are amazing, always on time, and extremely professional, compared to all of the other companies we have tried, these guys top them all! Their prices are extremely fair as well. Thank you! read more

Quick and professional service when making my appointment. 3 days out for an appointment and was within the time frame they gave me. The service man was very knowledgeable and precise in what he was doing and offered great information on my system. I recommend to anyone needing their services. read more

I called them a couple of weeks ago for a ac tune up and wanted a quote for duct cleaning. No one ever called me back with a quote for the duct cleaning. I had an appointment scheduled for July 5th for the ac tune up, they called me the day before to cancel citing they did not have enough employees..did not try to reschedule and zero follow up. Will be taking my business elsewhere. read more

We needed someone to come and check our radiant heat system. They were very knowledgeable, came quickly, and on the day that they said they would. Also, they didn't charge a fee for the diagnosis of the problem. We've used them several times before, and will continue to do so. Always pleased with their service. read more

Installers were great. friendly and professional. the work was done in timely manner. However getting to this review was cumbersome and and I only had old google account and getting here was cumbersome and stressful. I don't like using google and had a hard time getting to this place. very happy with the installers and the work they did. read more

Technician came out to check a water heater that wasn't maintaining constant temp. Thoroughly checked the connections, continuity, etc. and determined that the factory had set the top and bottom thermostats at different temps which was causing the fluctuation. He spent at least an hour and they charged us nothing! Zip! Technician was polite, friendly, efficient. If we need any further help, we will most certainly be calling Owyhee. read more

So I was contacted by the company that sold me my manufactured home, in 2018 this company was contacted to put an $5500 dollar system in my new home. From 2018 till 2021 the air conditioner was installed incorrectly and which lead me to call them every 6 months to correct the problem, mind you every 6 months means every single season. This went on for 4 years, when I called again with which nothing is working again, at that time( 4 years later) a tech showed up at my house saying ( my unit was broke), so this company decided to put in a new unit in, do to the former installer not knowing how to do his job to the company specks . So per the tech orders, the old unit was not working and unreliable, so in 2022 or so the company decided, after all the shit I have been through, decided to put a new unit in. The new unit was installed, so it was a couple of years when they called me to service the new unit, I complied knowing that my new unit was under contract, the tech arrived and serviced my air conditioning unit, he left and all was ok, till the weather started to get warm and I turned on my air conditioner, nothing worked, I have been going through this hell for 6 or 7 years now and to top it all of that my brand new unit is not working , I called them yet again, a tech was supposed to show the next day, and before the tech was to show up, they called to reschedule, mind you my new unit is only 2 years old, have had enough, as soon as my warranty is up, I'm going with another company read more

Very reliable and thorough plus they are honest! They've replaced my furnace and Hot water heater. They are very customer service oriented and reasonably priced. read more

I was pretty surprised when I read some of the negative Yelp reviews. I've been going to Owyhee Hardware store and have done business with the sheet-metal shop as well as the heating and cooling company, so pretty much all parts of their business. They have always treated me fairly. My most recent experience with them was to install a mini-split AC/Heat pump in my garage. I had several companies come out and bid the job. I was very unimpressed with the sales tactics of the competition. I had Owyhee come out and give me a bid. I ended up with two very professional individuals who came and essentially laid out the entire process, checked for valid siting of the inside and the outside portions of the unit, and verify my electrical panel could handle the load as well as where a cutoff switch could be mounted to code. Additionally, their price for the unit (which was larger than the competition) was lower than Costco! The other competitors were in the same ballpark, but again, for a smaller unit. I could tell that Owyhee had experience with this type of install, which was refreshing, and was impressed how they explained everything in detail, and their reasoning for a larger unit. Their team as well as a licensed electrician came out and installed it in less than a day. They were entirely professional including using floor coverings when they came inside and cleaning up their mess. The unit has exceeded my expectations for both heating and cooling my garage. This alone makes me feel like the money was well spent. I really don't understand the other negative reviews, but I would recommend any part of their services to any friend of mine. They did a great job for me. read more

I really can't say that they have bad anything because they would not take the job. Here is why. I am a retired contractor that Recently spent over a month in the hospital. I had a Absess in my liver that was larger than a cantaloupe.. I explained that I had put in the heating system about 5 years ago. I had the young man working with me running the flex ducting he must have not connected a joint in the trunk line correctly. Half of the ducting is blowing mixed air that can only mean one thing a joint is not connected. I went on to explain that I needed a contactor replaced. I was diagnosing my problem and when I looked at the Condenser outside I heard the contactor Chattering. This means it needs to be replaced. It will fail fail in the near future. The young lady taking a call all said can I put you on hold for a moment. I said sure, several minutes later she came back on the line and said we do not work you do not work on a FAU that was installed by the homeowner. I have spent a few days thinking about this and came up with only one conclusion. But before I get to my conclusion let me tell you what there's is. They don't want to be responsible for the work I did. This can be nothing but ludicrous. If this is true than the only FAU's that they can work on is only a system that they install. Otherwise they are now responsible for another contractors work. That nullifies the thought of why they would not work on my system. And I did tell that I was a retired contractor. But remember I told how sick I was. Now on to my conclusion. I came across to the young lady that I knew what I was doing. I explained how I diagnosed the systems problem. And after the explanation I was then told they would not work for me. I have to wonder the likelihood of my need for a very large repair being needed if I was just a regular homeowner. Just saying. read more

Service was amazing fixed the problem with our furnace and only took a half hour to 45 minutes!!!! Nicest technician EVER!!!!! Would use AGAIN!! And have been recommending to ALL my friends and family!!! BUT BEST of ALL I WAS NOT OVERCHARGED!!! Decent price and AMAZING service!!! VERY polite!!! I would give 20 stars but there are only five! I wish I could remember his name but it has left me!!! So to his superiors if you can look him up by my name Camee Abell or Bill my husband He NEEDS a raise!!! Thank you from a now forever customer!!! read more

Walked in looking for a fireplace insert and immediately knew that I didn't want to spend my money here. 2 different employees walked right past me without even acknowledging that I was there. 3rd and 4th employees were wandering around the store complaining and talking trash about people. Another customer was at the register waiting to pay and actually had to go get one of the ladies to ring him up. The funny part was... he was within line of sight from her. I finally got to ask her about fireplaces and she sent me to the other side of the store (where the first 2 employees had already ignored me). I reluctantly went back and yet again was ignored. Apparently staring at a computer screen is more important than the guy standing in front of you ready to spend a few thousand dollars. I'll be spending my money at a business that recognizes the customer. Oh yeah, and doesn't talk trash on the showroom floor right in front of several customers. read more

Quite upset with this company! To begin I had a very professional person come out to take a look at my project. I receive an incomplete estimate 8 days later. By incomplete I mean; one price. Nothing was broke down i.e.; material, labor, permit, inspection time, etc. A gal called me to schedule the appointment and I asked about a breakdown, since part of the job was already completed. She referenced the professional person, I believe, in an email and He could not give me a direct response. I'm an extremely busy person (work 70+ hours a week) and figured I would ask upon start of job. Job day and the gentleman had to get the professional person over to "understand what is going on". Then the worker needed to leave again to "get parts". An hour later the worker got to work, stomping around on my roof ( I really hope he does not damage my roof!...my pictures were shaking on the walls). The worker did not place the fireplace where we had originally discussed, but 3 or 4 inches over...he also did not show me this until he had already cut the hole...through my roof. The worker took a 2 hour lunch break or maybe he went to do another job, I don't know. Upon inspection of the EMT that was coming out of our back wall, which we thought WAS a gas pipe, the worker could not finish the job...not a gas pipe. So one needs to be ran. Another $745! Don't you think the professional person who came to look at my project would have made sure that WAS a gas pipe? Or at least the job man before starting the job? Now, I received a call 5 days after that claiming they need to make a appointment with the city for an inspection. An inspection? What inspection? I was never told about paying, pulling or even getting an inspection!?! I have had 4 fireplaces installed in 4 different houses and not one time did we have an inspection. Nor was the cost over $500 for installation. Now I can't get ahold of Nicole to speak to her about anything. I have left 2 messages and called over 5 times in the last week. Save yourself the trouble and do not call Owyhee! read more

I will never ever call this place for service ever again. My heater which also my water heater decided to break down. This was on wednesday We called owyhee heating and air conditioning. On Thursday but they could not come out until Friday. Which was fine I could last another day we had space heaters. On Friday they were suppose to arrive in the morning but the time kept getting pushed back. Then when the guy showed up, he kept mumbling he did not want to be there. Then to our surprise he condemned our heater/ water heater. Telling us we needed a new one and he would notify the salesman to come on Monday to talk to us about a new heater/water heater combo. We were in shock about this because our heater combo is about twenty thousand brand new with a life of 25 years. We have live in our home for 17 and it was new when we moved in. I also founded this guy was shady when he tried to send us to another company to get a new combo. After a very cold weekend and heating all of hot water. The salesman arrived and to our surprise told us our heating combo was fixable. So going from 7500 hundred for a new combo to 700 hundred to fix ours. Was completely relieved,but still our saving would have been depleted. So out curiosity we looked up the parts online to see they were charging us 250. For a small part and 500 and something to put it back in. We asked why so much and then we asked if we could buy the parts and do it ourselves. They had all the parts we needed but as soon as we ask to buy them, they were out of stock on all of it.So again we search and found a person at another heating company who was selling the parts for under half of what owyhee was selling it for plus owyhee was going to charge us for o- rings we didn't need because they came with the new part which the guy at other store informed us. We were able to get all the parts and fix it for under 200. Saving ourselves 500 plus dollars. I understand a business needs to mark up its parts and I understand labor prices but 500 plus to take fifteen to put the part back which was right on top of the heater. That's just a business who gouged it customers. I will never call them again. read more

My husband has gone in several times to get parts for our piece of crap furnace. He always gets great customer service and often good advice as well. read more

FIND SOMEONE ELSE. I only give it one star because none isn't an option. I called this company to come and look at the fireplace in the home we bought here in Nampa, to show us how to operate it, light the pilot, make sure the gas and exhaust were operating properly, etc... The guy came out and lit the pilot and spent ten minutes or so cleaning the glass with some goop... said it was a courtosey, that he hated to leave them so dirty... it took him a few times to get the fire to light. Then it took him a few times to get it to STAY lit. Finally, it stayed lit for a few minutes, it was a warm day so we turned it off and I paid him $97.00. When it cooled off a week later, I turned the fire on and it came on but the fire kept going out, leaving gas and air blowing. I called #OWYHEEHEATANDAIR and told them and another guy came out a few days later. Re-lit the pilot and turned on the fire. It worked fine for ONE day. I called AGAIN and spoke to Nic or Vic/the owner? and he said he would come out himself and get it working for us. I never heard back. HE NEVER SHOWED UP. They won't return my calls. SO BASICALLY I PAID $97.00 FOR SOME GUY TO COME OUT AND CLEAN THE GLASS ON MY FIREPLACE. I am going to send them a bill for the 97.00 back and see what happens. read more

my furnice stopped working this weekend. I found the problem. it was the igniter... I went to Grover's but they did not have the igniter and said I should try owyhee hardware. so I did.. they had the igniter....$99.28 later I'm back in business. heater works... so with that in mind I sought to order a spare igniter on the internet. same brand for $28.71. There prices are off the charts.. but my heater works o well right read more

It took twice as long to get our gas insert then we were originally advised. After installation the unit was very unstable and we could see light between the gas insert and the protective barrier that was installed. The barrier is very flimsy and can be pulled away from fireplace with one finger. Also, the light inside the unit no longer works, it stopped working after two weeks. We paid over $6500 dollars for this and are very disappointed. read more

Technician Tim has terrible integrity, horrible time management and lies about diagnosis of problems. Waited 3 weeks for "the part" we needed. When demanding a new technician to actually do the job right, owner still sent Tim, who liked about replacing "the part" and now I am still left with a unit that is not working. I am furious I have paid for this type of work and carelessness! read more