This Location always takes great care of us. I just went in there on 7-7-19 to get new batteries for both of my watches. Cause they had stopped ticking. The worker explained to me that one of my watches is solar powered which we had no Idea. And within minutes it started ticking again. He informed me to not let the watch be stored in complete darkness. And with my other watch my warranty had expired so I couldn't receive a free new battery. But the guy was kind enough to replace the battery anyways. I really appreciated it. Thank you kay jewlers at redlands read more

I had planned on shopping at this store on Sunday and I wanted to ask if I could also bring in an heirloom piece of jewelry to have it gold tested while I shopped for earrings. A 30 second question. I called repeatedly throughout the morning and afternoon, letting the phone ring more than a dozen times before the line just clicked off. No voicemail. I then went to the Kay Jewelers website and had to fill out a request for a phone call from this store and was given the option of selecting the first available time which was hours away. This told me everything I needed to know. Why would I ever buy from a store that does not value their customers? They don't even have the respect for their potential customers to answer their phone. You'd think I was calling the DMV. I'll take my shopping dollars elsewhere thank you very much; I'm sure I'll find better service at a non-corporate store. read more

Went in to look at the event they had for Le Vian and Dustin helped us. He was so great and patient with all our questions. He was friendly and extremely professional. We had a great experience and will be returning for the next event! read more

Kay Jewelers - Le Vian - Jewelry Near Me - Redlands, California

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Erika always helps us and is amazing. Super knowledgeable and very patient. We always get super happy when she helps us out knowing we will always get 5 star experience. read more

I have to say I went into this Kay's a couple weeks ago the 2 gentlemen that were there were great. Very nice, very helpful and very attentive. I found and had a band added to a ring. We received a call the ring was done. Unfortunately when I went back 2 women that were there that had zero customer service. Not a hello, how are you, nothing. I handed her the slips again she said nothing. She took them, went too the back for the ring came back and said she needed to take a picture under the microscope (why wasn't that already done) she then walked to the other end of the counter and took a picture with her iPad she had in her hand. Came back cleaned the iPad took pictures of the receipts, turned her iPad around for me to sign again said nothing to me. Scanned the slip again I think took another picture of the ring and needed me to sign again. No words from her. She finally handed me my ring and started to walk away. I asked if I get the slips back she said no they were theirs. I asked for a box for my ring and we left. After I got home I got a text that said my ring was ready for pick up???? I have always gotten my jewelry at Kay's but sadly I will never return to this location. read more

Went looking for a specific piece of jewelry. I have to rate this store lower, bc I actually went to another Kay jewelers in the area and recurved way better assistance. Even though neither store had what I was looking for. The associate at this location, wasn't helpful with pointing me in another direction, or revealing that they do have a book where they can make special orders from their jewelry vendors. Knowing this information was helpful with doing business. (But this information was NOT revealed at this location) it's unfortunate, because I was looking to spend money on a special purchase. (I wasn't window shopping, I truly needed some directive assistance) read more

Kay Jewelers - Jewelry Near Me - Redlands, California

Horrible customer service. I've worked CS for the past 20 years and this establishment is a joke. We walked in and not a single greeting or a "We'll be right with you." We waited for 10 min without a single acknowledgement and when we decided to walk out, didn't even get a goodbye. Poor people skills. read more

San Bernardino has great employees who work hard but have fun. Katie is a wonderful manager I thank her for all her help. Great staff

I spent over $11k for a weeding ring. Even after it being sent back 3 times to get it sized right, it still came back to big. We asked for it to be a size 5 and they couldn't seem to get it right. Then the employee tried to argue with my fiancée that it was a size 5 so she told him to put it on the sizing post. Only after that did he agree it wasn't a size 5. We were told different things by different employees. Just a bad experience. Unfortunately we have to continue to go there since we have the insurance but I definitely won't be purchasing from them again. read more

Sent my new ring out to be sized. They quoted me 1-2 weeks max. It took 3 weeks and nobody would call to update me so I had to keep calling them. I worked yesterday and it was ready so my husband picked it up. He put it in the jewelry box for me and it was untouched until I got home and went to put it on today. There is a whole Diamond missing. So you're telling me I waited 3 weeks to get my ring back with a Diamond stolen from it? Absolutely ridiculous. I doubt they'll offer to do anything and even if they do, I don't trust them with another ring or another maintenance! I want my money back and I'm never shopping at Kay's again. I want my money back for the warranty I bought that didn't even protect my ring from being damaged while in THEIR HANDS. This ring had never been worn by me. Just tried on, and sent out to be sized. This is absurd. read more

This place was a joy to pick our rings at. Kristine, the lady who assisted us, was so friendly. She helped me and my girlfriend pick our promise rings. I would look forward to seeing her again in the near future. Thank you very much. read more

Amazing customer service. Will continue to return to this Kay as we have made it our home store . We have been coming here for years now and leave every time so happy with the service! read more

My fiancé and I stopped by to look at ring enhancers. We understood because of covid we had to wait outside until a customer or two left. What we did NOT understand was why no one even acknowledged us for the 10-15 min we stood there with only two customers inside. We left. This was not Ideal and awful customer service. If kay jeweler wants more business they should act like it. Very disappointing. read more

This Kay Jewlers in Mountain Grove has shown the most incomparable customer service I have ever witnessed. After giving a Movado watch to my boyfriend for Christmas the spring on one side of the watch randomly began to pop out causing the watch to fall off of his arm on multiple occasions, eventually causing a chip in the glass. I decided to take it to this jewelry store because we have been long time customers. We dropped off the watch on 6/6 and we're told someone would contact us in the next week for an estimate. Two weeks later I reached out after hearing nothing from the store. We were told that they were still trying to obtain a price. A week later and still nothing so I again contacted them, only to be told another week later, that the total price would be $340 and would not be covered by a warranty even if one had paid for one. So we decided that we didn't want to get the Movado fixed and we're told it would take a week to receive it back in store. My boyfriend and I waited another month and still not a single person from this store including the manager (Dustin) did not notify us of what was going on. I called multiple times once again and was told every single time that they would call the department and would reach out to me. I was not able to pick up the watch until yesterday the 28th of July, even when I was originally told and emailed a time frame of a month for the watch to be fixed. So on the bed the watch wasn't fixed, not a single employee was helpful and a large amount of time was wasted on our part. I am extremely disappointed with this store, not a single employee notifying us throughout the entire process, the incapability of a truthful answer of what's going on not to mention an outrageous price for a problem that realistically is a manufactures default. They have lost our business after so many years and it's sad to say that they probably don't even care. Shout out to Movado for giving us a fixing price of $120 for the watch strap and glass after explaining the horrible situation we had to deal with with the Kay Jewlers at the Mountain Grove Plaza. read more

I am honestly not a fan of this Kay Jewelers location. I came here with my husband to size a rather expensive diamond ring my husband bought me for our anniversary. The gentleman who was helping did not know what he was doing at the register. He couldn't find my husbands account and was taking such a long time. We had the baby at home and my husband had to go while I stayed to finish up. The guy at the register wouldn't let my husband go. We let him know he had to go to take care of the baby and that he had things to do. He kept asking my husband the same questions over and over again and just couldn't find his account due to an error on his end. He then started doing other things instead of helping us...we were so confused. Finally, one of the older guys working there saw that we were getting frustrated and stepped in really quick to help us out. I ended up just returning the ring because of how annoyed I was. I waited 20 days to get the ring in the first place and it would be another 2 weeks to get it sized. I was so over it. I also wanted to get my wedding ring and band sized as well however, due to the lack of expertise the young man had at the register I decided to not even bother and will take it elsewhere. They should hire people who know what they're doing. This is a new location and I expected way more out of this store. I doubt they'll make it long here. Good luck. read more

Kay Jewelers - Jewelry Near Me - Redlands, California

They have the WORST customer service here. I had an appointment to look at wedding rings and their whole staff ignored me and my husband. It wasn't busy either so that's no excuse. You're better off going to the inland center mall. They're kind and very helpful. read more

It was always such a fun time to shop here, but in Redlands, the sales people act like they have no clue who you are, even when you go in regularly for cleanings, or were just in 4 days earlier. Now when we shop, they act like there is nothing they can do for us. One manager told me my ring would be ok to exchange and the next day, the workers can't find my account. My ring with a warranty there keeps coming back from their repair center looking terrible. It failed the quality inspection, and when I got a chance to see it after 4 weeks when it passed the inspection, I was furious. The prongs were all different sizes and colors and the diamonds did not even fit into the settings properly. I am so upset that my diamond ring became a chore instead of a beautiful piece I could give my daughter. I would like to also point out that this issue happens every 6 months. I'm not kidding- it feels like I'm stuck in a time loop, yet the people who work there act like it's totally perplexing? Really? So frustrating. I would like to thank Xotchil at the Redlands location for being knowledgeable and service oriented. She was able to treat me very well and honor the return policy on a warranty item. If you shop here, please speak to her. She will be the calm to the stormy sales people who are just unwilling to help. read more

Absolutely horrible customer service. The male worker had an opinion and he wasn't afraid to say it. He kept insisting a ring wouldn't work for me even though it would, even when I showed him, he continued to argue. Will not be ever stopping by this store again. Can not believe he even got hired. Absolutely horrible read more

Came in to buy a xmas present for Mom. Found great customer service from Dustin and Xochitl and got a great deal. Also got a gem of a gift for Mom. Always trust Kay Jewelers. Also bought Avery the bear for st Jude hospital great cause. #greatcause. #freethebear read more

Kay Jewelers - Jewelry Near Me - Redlands, California

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I gone to the store January 11th to special order a ring for my wife it was supposed to be there on the 14th at 1 on the 15th and they showed that they had it but they could not find the ring I did get a full refund however last minute now I'm here to try to find something for my wife I would not recommend this place at all for jewelry read more

I already like kay jewelers then I hear from my sister in law that a woman from the kay in redlands saved fwo babys from a hot car that is above and beyond customer service. Its already hard for people to step up and get involved great job kay. read more

My boyfriend and I have always gone to Kay Jewelers but normally on line.. this was our first time visiting this location and oh my gosh ! The staff was absolutely amazing their personalities were phenomenal which made the experience 10 times better. One particular jeweler names mariah was amazing and made mine and boyfriends experience of trading in our promise ring for an engagement ring amazing ! She was very helpful and knew exactly what she was speaking about when it came to brands sizes and what we wanted in a ring. We will definitely be back in! read more

This store does not honor their customers warranty. Their business practice is fraudulent. We will no longer shop at Kay's thanks to Rob. What horrible customer service after we have spent thousands. With all of the competition, I strongly recommend going to another Jewelers. read more

Dustin is your go to man! Super friendly and understanding with exactly what you want/need. Definitely recommend him! :)

I wanted to thank Robert and Thomas for providing us amazing customer service when I took my rings in for a cleaning. They took my issue with another location upon themselves and made me feel like a valued customer. Thanks guys! read more

I took my Bulova watch in for a new battery. This was purchased at a different Kay Jewelers store. The woman who worked there said she isn't good at battery placement and the man who works there said he could do it, no problem. He was taking a little bit of time so I could wandering around Kay's. Eventually he asked if I had more shopping to do and I said yes. He asked for my phone number and told me they would call me when it was ready done. Some time passed and I was tired of walking around shopping just to burn time. I went into Kay's and the man said he was unable to replace the back of my watch blaming the screws for being too short. The back of the watch was intact and untampered with prior to him touching it. I was told that they would give me the new battery, but they could not replace the back of my watch so I could actually wear it. I told them that this is it my problem they shouldn't have taken a job they couldn't do it. They offered to send it to the manufacture, but at my expense. I took it to a local jeweler, and it was her belief that these were not the original screws and that Kay's must've lost one or broke it and tried to replace it with these shorter screws. I purchased this watch from a Kay's, and I cannot believe the poor customer service that I received. This is completely inconvenient and now I'm in search of someone who can fix my favorite watch for me. *Update* I've since taken this watch to 3 jewelers/watch repair places and all say that the screws to the watch weren't the original and suggested the Kay employee didn't give me the correct screws back after stripping the other ones or losing them, etc. I'm pissed because no one has the right size screw and someone wasn't honest at Kay's over what happened. I sent my watch to an authorized Bulova repair shop and they're trying to charge me a small fortune. I have bought many expensive pieces from various Kay's including this watch and over $7k in wedding/engagement rings, and 2 other pieces. I WILL NEVER SPEND ANOTHER DOLLAR AT KAY'S AFTER THIS EXPERIENCE and no craps given by Kay's. BUYER BEWARE! (Also, I wouldn't buy Bulova. There is only one authorized retailer outside of sending it to New York and they can charge whatever they want because you don't have another option when someone else messes up your watch screws). read more

Not happy! My fiancé bought my engagement ring here last December. Making my inspections fall every July and December. Seeing that the parking lot/shopping center is a mad house during the Christmas season, I decided to wait a couple days after Christmas to get my inspection. On December 27th, I checked the store hours online, 10:00am! So at 10:05 I was at the store. They were closed! With no signs posted for holiday hours, I was confused. So I proceeded to get other shopping in, then went back! 10:35 still closed! My one day to get this done before the new year, and no one around to help. After calling to see if I can come the next Tuesday, January 2nd, and get my inspection, Marcus informed me I could, but if I was missing a diamond I would have to replace it myself because I missed my inspection. Irritating! read more

The most Horrible expiriance of my fiance's life. First these people lie to us about being able to get the ring she wanted. They started by saying it was found and shipped. Then we find out it was never shipped at all. They were able to make that right and find the ring after calling around. Then we sent it out to be sized. They never called us when the ring arrived. Stopped by and now they are closed for construction. WTF... Never shopping here again. No consideration for their customers. read more

I took my wedding ring in for work. I had my paper work stating that the ring has "Lifetime" warranty on the setting. The center stone broke off with the prong attached. The three employees there acted as if I was trying to defraud them. They were commenting amongst themselves that they cannot honor the warranty because it's too old. They continued walking around calling who knows who? After a good five to ten minutes I decided even if they were to "honor" the waranty I would not leave my ring with them for repair. I felt humiliated by their behavior for treating me like a criminal. I have been a customer of Kay Jewlers over the year but no more. Sad customer service to say the least. read more

I bought a pair of white gold earrings on line payed 140$ lost one the first day poor quality made very cheaply they said ther was nothing they could do still charging me for the warranty then I returned a pair that were to big since June all they keep saying is that some one will get back to me so frustrating never had a problem till now read more

Kay Jewelers staff were nice, and knew what they were talking about. I ordered a necklace online, and came in to pick it up. They made sure it was boxed nicely before giving it to me. So good experience, and I would shop their again. read more

They need some serious customer service training for the employees at the Kay's location in Redlands. I'm very disappointed with the customer service the last two times I've been there. I think I'll make the extra drive next time and go to Inland center mall to visit the Kay's inside the mall. read more

Great customer service. Thomas the assistant manager was very helpful! I was nervous about buying an engagement ring he was very helpful and kind! I will definitely be back!! read more

I came to Kay jewelers just to look for an engagement ring and ended up making the best decision and creating my own engagement ring and them allowing me to do whatever and choosing my own diamonds in the creation step-by-step and I couldn't be more happier with the results. Great customer service from Thomas and so Xochitl they were amazing and Dustin as well. When people ask where did I get my ring from, I get to say at Kay's with the best of the best and I would recommend to make your own engagement ring and you can afford it. read more