We called in a to go order on our way through Ohio. We took an hour detour from our trip. We usually LOVE PF Chang's and never miss an opportunity to eat there. Since we only got take out, I can only speak about the quality of the food which was sub par and definitely not what we are used to from PF Chang's!
First the good:
The spicy chicken with lo mein was good. The Lo Mein was a little dry.
The Pink Slip Ube Cheesecake was AMAZING! So delicious!
Also, because I used the app to order while on the road, the order went through twice. The manager (Brandon I think) picked up on that and made sure that it wasn't charged to my account and even printed a copy of the refund page for me. Super nice people at the front of house!
The bad:
The spring rolls were doughy and not crispy at all. Usually I would chalk that up to being take-out, however, we ate them as soon as we got in the car and they were still piping hot. Also, the ginger sauce had SO MUCH ginger that you couldn't eat it.
The Mongolian Beef (which I was so excited for) was inedible. The beef was so over cooked that it was basically jerky. And the "snipped green onion" was literally a whole bunch (maybe 2 bunches) of green onion tops thrown in on the side. They were not even cooked into the beef.
We will eat at PF Chang's again because this is the first bad experience we've had, however, corporate needs to check on this location and help with the food prep part. read more