I originally had an issue with the online ordering system. Money was taken out but no receipt was given. There was not a number online for P.F. Chang's corporate for online ordering assistance. When I first went to P.F. Chang's after it happened the manager on duty was pretty much nonchalant about it and asked me did I still want to order, but then I talked to BETH! I talked to her a couple days later and she made me feel heard and understood. She talked to her general manager, Marg. Marg gave the ok and Beth called ME back (emphasis on give this woman a raise) to let me know that I can come up there and get the food. Julian was the manager on duty and he helped me to order the food. The food was great so shout out to PF Chang's management! Specifically Beth for making stuff happen. She is a lead now but she needs to be a manager she been there for a minute anyway give that woman a raise. read more

Food was warm and slow, personal appearance of some staff needed help. Bull nose rings, masks and woke did not present well on the front side. read more

The food there is consistently delicious, and the service is consistently good. I go there every chance I get. Their flavored teas are really good too. I just enjoy eating there. read more

Nothing worse than spending a small fortune on food that lacks any flavor (aside from that of sesame oil). Terrible.

Excellent food and great service, quickly delivered to our table with a delightful wait staff. read more

P.F. Chang's - Mongolian Beef - Chinese Near Me - Waco, Texas

Absolutely the worst PF Chang's I have ever visited. Appetizers and food both were served cold. The sauce on the entrées had no flavor whatsoever. When I spend this kind of money for Chinese food, I expect it to be exceptional. Certainly not the case in this instance. On the plus side the Covid protocols were adequate. The locations access is ridiculous, can't get to it, can't get back. read more

We ate at this restaurant before the Pandemic and I was very disappointed. I was dying for vegetarian lettuce wraps and what I got was a very tasty vegetarian mixture and soaking wet lettuce leaves! The waitress told me the lettuce leaves were "kept over ice" therefore, they were soaking wet. I spent the meal trying to wipe the wet leaves off but they were too frozen. I ordered the same thing a couple of months later for takeout and got the same soaking wet lettuce leaves. Went to HEB and bought my own lettuce leaves and was able to eat a proper lettuce wrap. There HAS to be something they can do about this problem??? Ate at the one in Austin several times and this was never an issue.... Will be taking MY OWN lettuce leaves when the restaurant reopens after the Pandemic read more

Had made the Oder wrong. And thought it was their mistake. . Natasha the manager did an excellent job in customer service with me . Five stars for her read more

Over priced! Most of the dishes can be. Found at other Asian restaurants cheaper! Feel like I was paying for the name brand! There's plenty of other delicious food for much cheaper prices! read more

This place charged alot of money for so little food. The combination rice should have been combination rice as ordered. Not a fan

Always been of fan of P.F. Chang's but it appears this location has went downhill. Went for lunch on Thursday March 5, and it seemed like an "off" day for the entire restaurant. After we were sat, we waited for some time before anyone came to our table, and that person was the hostess. We ordered our food and drinks with her, then a server came to go over it with us. Food came out, they forgot my rice (which was awful, who thought you could mess up white rice?). Other than that the food was decent. The servers looked a little disheveled and not near as put together as I'd expect from P.F. Chang's. I always viewed this chain as most classy, but it seems they've fallen in line with Applebee's and Chili's as far as standards go. read more

I do not recommend this place. Eating in they don't know what the heck they are doing the man messed up on my whole order. I was so hungry it pisses me off that they have people who don't care about customer service. read more

We love this place... we always get amazing service and great food And it's enough to share read more

Kinda gross when the waiter is at the bar shoving dumpling in his mouth! And then tells the bartender he will push wine on his customer so she will finish the bottle!! Really? I heard the whole conversation.. what kind of employees do you hire??? read more

Haven't been here since they opened. We quit coming then because the food was cold when we got it and not good. That's been two or three years ago so we decided to give it a chance one more time and tonight the food was terrible. It came out cold. The rice fried rice was cold which means they must've cooked it earlier and they just threw it in the bowl. The Mongolian beef was so tough I couldn't chew it. It's really a shame because we used to love going to PF Changs in Dallas the food was always so delicious and hot and tasty but not here so we will not be coming back read more

I was disappointed in the quality of the food. The chicken was rubbery and lacked flavor on the Chang's spicy chicken.

Ordered it to go and literally nothing had flavor it was a big waste of money. Eaten here and the past and it was good this time they just left the seasonings and flavor at home read more

I've eaten at several PF Chang restaurants and they've been very good. The one in Waco is, by far, the worst experience I've had at any location. The food was awful and the staff has not one clue how to work in a restaurant. read more

I took my parents out for their first time at PFChangs today for a late lunch. Our server Rachel was top notch! She was knowledgeable about the menu & drinks. As well, had a great personality & humor. We also had the bartender come over and discuss our sake options at their own will. Food was also great! All around, front of house & back of house exceptional. read more

Great food and drinks!! Awesome staff and environment! Great new cocktails as well as seasonal menu items!

So disappointing. Waited 15 minutes for a table and one hour for our food, which was average at best. Waitress was very nice. She said our table got bumped and our food sat in the window a long time so they remade it??? Whatever the problem, the manager should have offered to comp our meals but didn't - and he was aware of the problem. Also, the acoustics are AWFUL. Too loud. UPDATE: 12/29/18 Let me say I have nothing against these people. Always excited for new restaurants to open in Waco. We eat out frequently. Decided to give this place another chance. Service has improved. HOWEVER, on this night my husband had a clear view of the kitchen. He said he saw plastic aprons, rain gear, and rubber boots. People wading in 1" deep water. Wish we had left. Instead, had a decent meal and within an hour after returning home, I became violently ill. Up to this moment, we had eaten the same food at home and were fine. My husband did not touch my food at the restaurant and he was fine. Won't be back. UPDATE: 12/12/19 Never say never. I love Asian food so much I decided to try one more time. After my previous experience, I was extremely apprehensive. Not at all busy, seated promptly, waited at least five minutes for service, got up and walked out. Hostess who seated us opened the door for us and said "Thanks for coming, have a nice day!" Over it. read more

I usually love P.F. Chang's. I would recommend avoiding this one in Waco. The fried rice tasted dirty and the honey chicken was soggy. Service was fine but the food but pretty bad. It's not the most inexpensive place to eat, so avoid this location and save your money. Something like Panda Express would taste better. read more

Quality ingredients. Very friendly and helpful staff,. The food portions were just about right.

Inconsistent service and food. Lobster dish was way too salty. A random female server made our infant child cry not once but twice by interjecting herself into our evening to smile at our kid. Our server was upset about something and had a bad attitude and bad service. Waco in general is a terrible place for food. This place just adds to the pile. P.F. Chang's used to be a favorite for me. I will never be back. read more

To go order: California Roll, Shrimp Tempura Roll, Sichuan Asparagus, Crispy Honey Shrimp with brown rice. So this review is going to cover the last three to go orders I've had from this PF Changs. I have to say the food has all been very good. Last summer I think the restaurant had some issues and received some low ratings. But since September I think the restaurant has done great and the food has been very good. The counter help is always nice and helpful. The food tasted freshly prepared. The California roll and shrimp roll were very good and the roll was executed well. You don't want a roll that's too big or too small or has too much of one ingredient. They do this right.. The crispy honey shrimp was also very good. I've also had the Kung pap shrimp, also very good but it can get kind of spicy for me. The Szechuan asparagus has a nice char to it, quite a lot of garlic, but I liked it. read more

I literally just walked out. We were here at 3:05 PM. Completely dead, maybe 6 tables with someone in the entire restaurant. Got sat promptly and waited FIFTEEN minutes and not one waitress or waiter acknowledged us. Saw four of them standing around talking with a female that must have been a supervisor. It was a lively discussion so it wasn't pressing. Don't bother going here, they obviously don't need your business. read more

I lived in Dallas for 12 years and was a regular at the PFChangs in Addison. It was always a treat, somewhat more upscale (from Olive Garden at least), great atmosphere, service and food. I've put off going to the PFC in Waco because of the bad reviews. Tonight, hubs and I decided to give it a try. The interior is more like a big Pei Wei than the interior of the PFCs I used to love. The server was nice but maybe new as he really couldn't answer any questions. My husband ordered a new beer to try. We ordered lettuce wraps immediately. 15 min later ordered another beer and our other food. Completely different beer came out but the waiter said it was the same (the first was dark, the second like a shanty )...still no lettuce wraps. 15 minutes later all our food except the wraps came out at once; no chopsticks or soy sauce dish for the sushi. Finally the wraps came out! The food was pretty good thank goodness, but def not exceptional. And it was freezing inside. Not sure if this is a lowered down, more mainstream PFC concept or if they have just gone downhill. We'll most likely not be back. read more

Went to P.F. Chang's for our anniversary, we ordered the California roll as an appetizer, it was ok but didn't have a lot of flavor. So on to the main corse, my wife had the honey chicken with white rice, I had the sesame chicken, both were the chicken was over cooked to the point of being dry. The plum wine was good but the twisted whiskey sour was a lot of alcohol and not much sour. The thing that got me was, when I made the reservation they asked if it was for a special occasion and I said yes it's our anniversary of 11 years, the hostess asked us as well and our waitress also, but in the end nothing, not a congratulations, a note, a free dessert or anything. So why ask so many times. This just boggled me. So we left frustrated and unsatisfied with our food. read more

May have been the worst $50 lunch ever. Over priced very small portions. Next time we go to Chinese Kitchen.

Pf changs is like if your annoying little sister was begging to play aux when hanging out with the boys.....both her music and their food are tasteless. read more

So disappointed. We eat at Pei Wei all the time so we were expecting even better food from P.F. Chang. Ordered Crab wontons for appetizer. They came out cold. They definitely had been made ahead. Didn't say anything. Then ordered Kung pao chicken, Mongolian beef and fried rice. Every bit of the food wasn't even Luke warm. I was shocked. I ask the waiter if they were making food ahead to prepare for the dinner rush. He sent the manager over who denied they had, but he didn't have an explanation for the cold food. They remade the food and it came out hot. We won't go back. Pei Wei's food is much better. read more

So we decided on an easy night at home so we ordered pickup at p f changs. I forgot my phone at home so I couldn't call to tell them what slot I was in. Therefore I went inside. The little girls at the front went to look for my order. The manager, Martha, came up and said they were having trouble finding my order but she'd buy me a drink at the bar while she went to check things further. While I was enjoying my drink she came back land apologized but my order was lost in the system. It just reorder anything I want and she'll put a rush on it. I ordered 2 more expensive meals than the original order and edamame. It came out just as I finished my drink and the check I signed was for the lower priced original order. So I mad up for it by enhancing the tip. So....Martha it's places that have people like you that we al appreciate. Everyone screws up once in awhile, a good manger like you makes it much easier to remember that. Thanks so very much!! read more

Had such a fun dinner at PF Chang's... Enjoyed the Lo Mein with chicken, it was delicious! Also, got the vegetarian spring rolls appetizer and they were perfect! The service and atmosphere was wonderful, can't wait to go back! read more

Wonderful, fresh, delicious food! Amazing service! Drinks are strong with fresh squeezed juice. Beautiful atmosphere. Just an overall pleasant experience. Even while going through tough times like covid-19 the restaurant really is doing their best to provide great food and service! IN ONE WORD...IMPRESSED! read more

INEDIBLE!!!!!!! N-A-S-T-Y!!!!!!!!! I don't care if they are a chain restaurant, they have done the name wrong. The tofu was beyond expired and saturated with a moldy essence that no amount of soy sauce could cover. Save your money!!!!!!! Save your relationship, save your evening, save yourself from the disappointment this restaurant will bring you among your consumption. If you go and enjoy their food, make a doctors appointment, because somethings not right. read more

Even though the food was okay, the service was so bad we won't go back. We had a late lunch at 3:30, so they weren't busy. Only two other tables and a couple at the bar. We had never been here, and we asked the hostess when they opened. She didn't have a clue. We ordered drinks first. She came back with water. Ordered appetizer. It came out, still no drinks. Bartender was chatting with someone at the bar. Finally got drinks but had to ask three times where they were. Ordered our meals, and it took so long we almost left. When food finally came out, we asked for a second drink. Same drink. Mine arrived completely different and had to be sent back. My husband said "you'll never get that". The manager saw us waiting and waiting but never came to our table. To add to our enjoyment, a server dropped a whole tray of dishes all over the floor, and didn't mop it up. We had to detour around it to leave. We will have to wait until we are in Dallas or Fort Worth to eat at P F Chang's again. read more

The have horrible customer service. Jeff doesn't like to help customers... maybe next time,,, nope

Great quality food at a fair price, especially at happy hour. Very good service. Will frequent as often as possible.

First and last time ordering here. Shrimp and chicken was old and dry like beef jerky my noodles were dry. And my brother's chicken was the same. "JUST HORRIBLE", plz pick another place to eat. The price is not worth it. Didn't finish our meals. Thru them in the Trash were they needed to be.. read more

My husband and I both got food poisoning from the pork dumplings which we barely ate... the food is disgusting and way over priced for "family portions"! I can not believe they are serving under cooked pork they do not deserve a star. read more