Fixes tires in a timely manner. Takes pride in their work. Owns up to mistakes, makes them right.read more

Amazing quick service. Everyone was nice and attentive to what was needed. I will definitely be…read moreback to this location. Glad to have found them in Charleston.

Not even three weeks ago I went in knowing I needed two tires and some front work done. They said…read morethat's fine they just had to order the tires. Asked if they needed to look at my vehicle to see what else was needed because I know I was gonna need an alignment too. They said no to just come back the next day. Went in and was told I needed to come back the next day as they needed to order more parts but still put my tires on without an alignment. A little over $1600 and two whole days wasted. Yesterday I was driving home from work when one of my brand new $173 tire blew. I took it back to the shop being as it hadn't even been 30 days. I got told that bad things happen and that there was no warranty for the tires I got. If I wanted a new one I would have to buy yet another tire. Years of business down the drain but with the new management the whole company has gone under. Wouldn't even recommend this 'repair' shop to my worst enemy

Great prices and trustworthy staff. We can usually have work done the same day. Wish they were open…read moreon Saturdays

Originally was satistified with this location. I am updating my review now as we had a bad…read moreexperience. My wife's car was shaking when driving at a specific MPH. We choose Gerald's as we trust them. We dropped it off at night, so they could diagnose the issue. They called us and said after inspection it was a tire issue. We went ahead with the service as they recommended it. When they called us to pick it up, I asked if they were able to confirm if the issue was resolved. If not, we could have it further diagonsed and resolve the issue. They told me they do not drive the cars after installing tires. Odd as how would they be able to confirm if the issue was resolved? Continuing to trust them, we picked it up and our car. Unfortunately for us, we have two new tires and a car that still shakes.

2/26/26- I just reported a great visit on Monday but there's a little more to add…read more Sadly, it's not good. When I brought that car in a specifically said that I had brand new lug nuts on it and that I did want an impact wrench used on the car at all. Well, that didn't happen. I've now got some lug nuts that need replacement. When you look at the pics you'll see the damage. The fact that the paint at the top of the lug nuts has been scraped off also tells me that a shallow socket was used. A deep socket would never even come close to touching the top of the lug nut. Also, no attempt was made to keep the wheels clean. There are very big grease marks from someone's hands. That should have been wiped away. I'd use them again, but I'll also be sure to explain to them that this happened and that I wanted to be 100% sure it didn't happen again. And I'm dropping the stars from 5 to 3

Although I lived closer to this location I haven't been here yet and often go to the one on Ashley…read morePhosphate. Christian helped me get scheduled to get one of my tires repaired/replaced. Upon arriving, he was also there to check me in. Very friendly and helpful guy. When we spoke days before, I was told that the specific tire I needed would arrive by today but came to find out that it wasn't. However after inspecting my tire, they were able to repair it with a plug since it was just a nail that was causing the slow leak so it did end up working out. But in the future I do hope that it's communicated to me if my tire doesn't show up on time so that any time wasted is avoided. Overall the appointment only took about 45 minutes and I received a text to notify when my car was ready. It didn't cost me anything because I had put warranty on the tire which was also a nice feature they offered. I still plan on coming back to this location next time.

The guys who work here are very kind and considerate. They knew exactly what I needed and did not…read moretry to upsell me on stuff I didn't need. They worked fast and I would absolutely recommend. They will also happily price Match so do your homework before going in, although they were only a few dollars more than the cheapest I could find online

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

On a recommendation, I took my 2024 Subaru Ascent here to take a drywall screw out of a tire. You…read morelive in these new, booming neighborhoods, you can expect construction debris anywhere. So they are great to deal with, front-of-house and back-of-house (to use restaurant lingo). They greet everyone cheerfully, and they do fantastic work. Granted, my 'job' was among the easiest for a shop like this. But they took my spare off, locked it beneath the vehicle, and had the newly-repaired tire installed with the exact PSI. Rave reviews.

Out of the three locations I have dealt with, this is the only negative experience I have had with…read moreGerald's. The first time they held on to my wheel all day and forgot to place an order for the tire and when I called them they remembered but said it was too late in the day so I had to go get it back from them and just went to the Rivers Ave. location and they helped me out right away. I just decided to give them another chance and have been placed on hold twice until the call was redirected and was hung up on without speaking to anyone. I have had nothing but great experiences with the other locations and maybe I'm just unlucky but the customer service at this location is pathetic, in my opinion.

My husband went here because my dads bmw auto sensor went off letting us know that our front driver…read moretire was leaking They charged us and didn't even fix the tire. We drove to Virginia for family event with a nail in our tire. I go to Gerald's now even though this place is in walking distance

I visited Honest-1 to have two nails pulled from my tire and have the tire patched. Somehow, the…read morenails did not puncture the tire so patching wasn't necessary and this is why the tire pressure light never came on. In spite of this, the manager told the guy at the front desk to charge me for patching the tire. I paid more than I ever paid not to patch my tire than I ever paid before. That doesn't seem very honest to me, so I will not be returning.

Pit Stop is amazing. I have been using Pit Stop for over 30 years & each time I am greeted by name…read more& with friendly attitudes from everyone. I went in on 8/3/26 for a motor change for washer fluid & transmission fluid change, once mechanic pulled motor for washer fluid, he found it just needed to be cleaned out instead of replacement, saving me so much money. The men at the Goose Creek shop are amazing. Thank you so much Deborah Orr

Pit Stop has always been there for me since my college days. They are people I can trust. For…read moreexample, I told them that I may need to have my wipers replaced because a friend made that recommendation. The staff asked me if the wipers had been doing their job when it was raining, and I said yes, and he told me that I did not need to replace them then. Their pricing is also affordable. I really have no reason to look elsewhere for repairs and replacements, unless they suggest it themselves, which has happened before when they mentioned a sensor issue that may need to be handled at another shop or dealership. Their waiting area is nice too. They have a decent amount of seats, a television playing in the corner, a candy dispenser, and a bathroom, so I can comfortably get a lot done on my laptop while waiting. Between their honesty, affordable service, great customer service, and comfortable waiting area, I cannot recommend Pit Stop enough.​​​​​​​​​​​​​​​​

I had a tire that was leaking air they were very fast. They patched the tire gave me a good price…read more I highly recommend this place very friendly and professional service. I will be back.

Great service Art at the front desk took the time to lay out all my options for new tires and found…read morea promotion for better tires than what I was looking for under my budget. Compared to other places I was in and out in about an hour which for 4 tires is amazing.

very good job, car drove very nice after getting the lifetime alignment done. I would highly…read morerecommend Firestone for your vehicle alignment.

Service is great been here for years! will continue to keep coming and enjoy the staffread more