Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

Perpetual Pool Care has taken care of our Pool through so many years. maybe the most impressive of…read morewhich was the ice storm that knocked our power out for two weeks. They came over and winterized our pool and prevented serious damage. Really went above and beyond. Highly recommend!

Mike is great. He has kept our pool clean for years. Mike has always been reliable and provides…read morehonest repair advise.

Man these guys are on it. Our pool needed a new Pentair filter & they delivered. They communicated…read moreclearly on all aspects of the repair and cleaning. They had difficult discussions without crazy emotional aspects. They are serious about work and delivered. If you need help with your pool and someone to maintain it, then call them. This is my first pool and they made our family feel safe and at ease. If you have a pool and need someone who you can trust, then add this amazing company to your speed dial.

Absolutely the best service! We had several different services before we found DFW Pool Guys. It's…read morewhite glove service. Our pool is pristine and sparkling. They also helped up when another pool contractor had mistakenly got concrete in our pool skimmers. We HIGHLY RECOMMEND DFW Pool Guys!

I was in need of a new pool cleaner and saw this business online. The technician that came out was…read morevery kind and got the pool cleaned in no time! I'm happy I found them before summer and will continue using their services for my pool. Worth looking into this business if you need a new cleaner or maintenance done

They could have taken my money for services not needed...they didn't!!! They did the right…read morething...call them if you have a pool issue above your knowledge, Andrew is awesome

Best pool cleaning service in town. Pete provides high customer service and is honest to his…read morecustomers. He goes above and beyond and really cares about doing the right thing. I talked to three other pool cleaning service companies and he understood my needs and provided customized package. I highly recommend Guarding Pool.

We have been working with Pete since we bought our house in 2012. He is been amazing, even calling…read moreus back after house when all the water in our pool had drained! He'll actually spend the time and teach you how to maintain your pool. We went from knowing nothing about pool maintenance to regularly backwashing our pool and it's never looked better. Amazing customer service, so friendly and honest. Couldn't recommend him even more!

Our pool is already contracted for work with another company and Miracle Pool Service is doing a…read moregreat job keeping the pool alive while we wait for this other company who is dragging their feet repairing our pool. Noel comes by every Wednesday like clockwork and is GREAT! He always has a smile and honest answers when we have questions. He's also great with our dog, Russell.

Ray M, I've been a weekly customer of Miracle Pools for many years now. Like many people in North…read moreTexas I received significant damage to my pool equipment as a result of the sub-freezing snow storm we experienced mid-February. I was very happy to know that we REGULAR CUSTOMERS were being prioritized in the long list of repair and service requests they were receiving. I'm sorry to hear you had equipment damage, but don't think you should have been allowed to jump in front of me in the queue just because you once had them do a repair for you when I support their business on a monthly basis. Miracle Pool's people and service are of the highest quality and they deserve credit for doing the right thing and taking care of their regular customers.

Had my salt cell replaced by Elite and I must say, I'm very happy with the service and price! They…read moreresponded the next day and replaced the salt cell, I was absolutely amazed!!! Angelo and his team are amazing; their diligence and professionalism are second to none!!! Highly recommend them...

We have used this service for almost a year now and I am so mad that I had to write a review. We…read morehad a service guy weekly servicing our pool here in Rockwall, he broke our hose and attachment that connect to our sprinkler system, after we reported it to management and sent pictures and video, they said they would come out to fix it at no charge, it has been weeks now and has not been fixed even after 2 reminders. We have cancelled our service with them and will no longer be using them. I am outraged at this poor service and the lack of urgency to fix this. This is unacceptable.

Had a pool filter service with Lucent Pools. Cleaned filter and replaced a couple items, manifold,…read moreand grid. Service was performed not bad. But surprisingly received an invoice with higher than the price we agreed before service. A very bad experience.

Working with Lucent Pools has been a fantastic experience - has anyone ever said that about working…read morewith a pool company? In this case it is 100% true! From my first phone call with them and then every step of the way they have been wonderful. I needed the tile around my hot tub (into my pool) and then from my pool into the overflow basin removed and replaced and also leveled off so the water flowed evenly. They had to empty the pool to do so, so I had them include an acid wash as well. The entire process too 4 days start to finish and the pools looks fantastic now! The owner, Justin, was on site every day checking on the work, kept in constant contact and the work was exceptional! He was responsive to questions and always honest, giving me options. When he came to do a final walkthrough, I had a leak on a part of the pool equipment so he changed that out for me as well! I highly recommend Lucent for all your swimming pool needs.