The manager in the seguin location is on a powertrip? No problems with enterprise rentals in…read moregeneral, you get your reservation, walk in, go......but seguin?..... might consider re- training ? Or freshen up customer service?

I booked a car online at the Seguin location. One employee was working the desk, one cleaning cars…read more The employee told us staff had called off for Halloween. There was no management helping. We couldn't get a car because of time restraints. I called corporate and left a message to get my deposit back but didn't receive a phone call back. Never again.

I get that rental companies are short on cars but I was given a rental and it REEKED of cigarette…read moresmoke. Not being a smoker myself I thought I could deal with it, as they had nothing else available that was clean (the lot had about 10 cars parked there). Mind you, I had waited several days to get a car because they "had none available". I called them the next morning to see if I could swap cars since the odor was horrid- it made me nauseated. I honestly don't think they tried to clean the car from the person who smoked in it. I needed a car so I took it. I was told I had to call in the late afternoon and then come back in the evening since they had no cars available. I did that and when I showed up they let me know that unless I wanted a dirty car, they had none available. This time the lot had 15+ cars there. Apparently none were cleaned? I didn't care as long as it didn't reek of an ashtray. I was able to get another car, which was fine but I wondered why so many cars were sitting there without being cleaned. Maybe lack of employees? I didn't see a hiring sign. Also, if a car stinks so bad, why not take it out of commission, or make sure you rent it to a smoker? That was the most gag-worthy experience.

I have used this location twice…read more Both times I have made a reservation, showed up at my reservation time, and both time I have had to wait to get a vehicle because they do not have one at this location to give to me. Why make a reservation?! I know there's a bad Seinfeld joke in there but this location has no idea what they are doing. You are better off renting from another location if you don't want to wait over an hour for a car you reserved.

Flew in from SFO and went directly to the dollar/thrifty counter. There were 2 couples ahead of us…read morethat said they'd been waiting for 20-30 min and no workers at the counter. No signage that they were closed or directions on where else to check in. Finally started asking the other counters where to go and then directed to check in at hertz (they own dollar and thrifty). Now currently still waiting in line with 40+ people ahead of us at the hertz counter...1.5 hours later (got here at 6pm and it's now 737pm). The lines all the way down the corridor behind us. Guys. Lesson learned. Don't be cheap. Just pick Alamo or National car rental. Their lines are quick and fast for the extra few dollars a day. Would give 0 stars but it's not an option.

Horrible customer service. I can't even express how poorly one is treated at this location. I had…read morea pre-paid reservation and they wanted me to book another car at a higher rate, basically just trying to "shake me down" for more money. Then I tried to call Customer Service (comically called "Dollar Express")... they had me on hold for an hour. Unbelievably bad experience. Also, I had enough time to learn that Dollar is owned by Hertz, so don't rent a car from Hertz at this location either. I would post a ZERO STAR review if I could.

there should be an option for 0 stars. made a reservation and went pick it up only to be told "we…read moresent you a text". when? 5 minutes ago. we don't have a car for you anymore. where did it go? was it ever there? no other explanation or any apology. I guess my presidents circle is not good for much

Overall great experience, fast and friendly check in and check out at front desk. I wish I would…read morehave gotten her name so I could give a personal shout-out but to the women at the front desk - thank you for being so pleasant and helpful! No surprise charges and they were quick to switch out vehicles when the first one offered wasn't quite up to standards.

This place was fantastic to deal with. I was able to exchange my large vehicle that I received from…read morethe Austin airport when they ran out of cars for a vehicle that was easier to handle. I appreciated their helpfulness in this matter. The Austin location could learn from the New Braunfels about customer service. Thank you for your help.

Im speaking to my experience only. This place was easy, cheap, the people were nice, we got a nice…read morecar with no issues, never got charged more that we agreed on and the entire experience was painless and saved our ass on vacation. Ignore the 1 star reviews.

My husband and I had occasion to visit your location at 1054 S. State Highway 46 in New Braunfels,…read moreTX. This store was extremely busy, and I believe they were down two employees. Despite the chaos, Alex Dolensky and Dylan Davis kept everything moving smoothly, while remaining patient and courteous. They both juggled phone calls, attended to car rentals, and welcomed each person who walked in. One of the incoming phone calls was a customer who wanted to know how to remove the keys from the ignition. Alex also calmly explained to several renters how the insurance would work in each of their cases. We hope you will recognize these young men for their hard work and commitment to the Enterprise name. Thank you.

Enterprise Rent-a-Car on Hwy 46 in New Braunfels is one of the worst places I have ever dealt with…read morefor customer service. I have rented two vehicles from their company hoping to get good customer service the second go around. However, their reviews are mixed, with most complaints being about their customer service. If you want good customer service, don't go to this location.

I've been with Auto Group Seguin since March, and the experience has stayed consistently solid…read more Their team continues to treat me with the same level of attention and professionalism I felt on day one. Months later, I'm still genuinely enjoying being their client and trusting them with my vehicle needs.

A great place to find your next vehicle its for everyone I…read morewould recommend this for any family and friends that needs a nice vehicle to drive. Love the car we are in now

I rent a vehicle here almost every week (for work). Amanda is courteous, professional and has a…read morevehicle waiting for me. Great selection of vehicles, clean, and almost always have a full tank of gas! They also offer courtesy pick up and drop off!

Our agent a few months ago DYLAN was outstanding! Went above and beyond to help us and make sure we…read moregot what we needed in time. Because of this we took his card and furring our next rental we called him personally and booked through him since he was outstanding. Going to pick up the second rental we were meet with a different worker who refused to give us her name. Was extremely short and snobby with us and refused to give us a direct answer as to why she wouldn't rent to us. When asking for the prior manager in training Dylan, she told us "I don't know who that is he probably Dosent work here any more or at all" when I had just spoke with him 2 days prior and asked if he was going to be there the day of. When leaving after being given the rudest, gum-smacking, "not my job not my problem" attitude from this employee we asked a gentleman cleaning the vehicles out front of the establishment her name and he informed me it was Jessica. When asking him about Dylan he said he still worked there but was unsure of his schedule. Heed my advice: DO NOT DEAL WITH JESSICA UNLESS YOU WANT TO BE TREATED LIKE AN INCONVENIENCE TO HER AND HER LIVELYHOOD! Ask for Dylan! 10/10 above and beyond every time and deserves so much more than working with terrible coworkers! If I could split the reviews. 5+ stars for Dylan..... 0 stars for "Jessica"

I initially rented the vehicle on 10/09/25 and returned on 10/14/25, the mileage out was 12,894 and…read moremileage upon return was 13,072 (178 miles). Upon return the vehicle was inspected, mileage noted and documented with no damage to the vehicle. Sometime in early December, I received an email referencing an intended claim pending. I called the location from which I had rented the vehicle and spoke to Jessica with the San Marcos, TX location, 1053 S. Guadalupe Street, San Marcos, TX 78666. I told her about the email I had received as it seemed suspicious, she looked up my rental agreement and told me she was unaware of a claim and the vehicle had been returned without an issue. I forwarded her the email as she requested to her email . I unfortunately deleted the email from my messages. I received a second email on 12/19/25 informing me of a claim which had been filed and I was responsible for the damages. The claim was for a windshield replacement on 11/11/25 in the amount of $1,441.29 and the email stated an owed amount of $2198.07 in total. The mileage on the repair invoice was 14,105. I called and spoke with Damon with Hertz Damage Recovery (833) 932 2073, he did not want to discuss the discrepancy on the claim or my concerns. I called the San Marcos location, the phone was answered by a male, he placed me on hold. After waiting approximately 30 minutes I hung up and called back and was placed on hold again, no one ever returned to the call. I decided to visit in person with my concern about the claim. On 12/20/25 I went to the San Marcos, TX location and spoke with Jessica in person. She did not want to discuss the situation; she was very evasive and fidgety with her fingers as if she was now aware of the unusual situation. I asked her for additional information on the claim, as later rentals after I had returned the vehicle after I returned it on 12/14/25, she stated the vehicle had not been rented since I had rented and returned. How is it that the vehicle was driven an additional 1,211 miles since I returned on 10/14/25 and not been rented again prior to the windshield repair? I also asked for time stamped photo documentation, she declined. She then stated she had been on vacation and was unaware of the entire claim. I also have emailed Jessic's District Manager, Matthew. I emailed him on 01/08/26 about the situation I needed to discuss, he has not responded. The claim appears that it was not filed/created until well after the repair of the windshield and well after I had closed the rental agreement. Therefore, I believe this claim is in fact fraudulent and suspicious. I feel this claim requires investigation by Hertz to release me as the responsible party and take appropriate action within your organization as necessary.