I want to take a moment and leave a shout out to the Bastrop location, they did everything to…read moreensure my visit and renting experience was enjoyable, the customer service was excellent from the time I rented to the time I dropped off, they accompanied and accommodated my needs. I would like to give a personal S/O to Alley, she was very attentive and accommodating not only myself but those around me. She did her best to ensure everyone, including myself drove off with what was best suited and supported their needs! If in need or just wanted a place to rent, I would definitely give their customer service an A+. Thank you Bastrop location for your service.

If I could give them a zero I would! The shittiest service! I've been renting for a few years and…read morethis has been the worst experience. I rented a vehicle and aside from waiting 40 minutes to an hour for a vehicle with a prior reservation I was told by their employee tolls will be covered and come to find out after my rental I get billed and reach out to inquire about the charges. I was told they work with a third party toll company and they are the ones who can help with the refund as it is out of Enterprise's hand. I call the toll company and was told to have the branch manager, Jessica Kennedy, write and email explain the situation and they will refund the tolls. Reach out back to the AM, Allie, who tells me she will notify the manager and will have her call me or email. 12/16 was the first time I talked to Jessica and because I called, I've sent emails and called and Allie has only been the one to support and unfortunately there wasn't much she could do. Their area/district manager, Michael Powell, is just as incompetent as I emailed him and was sent the attached email after having to email a couple of times for an update after not being able to reach the Branch Manager. $27 Enterprise can't pay for and a email they can't be bothered to send which they said was out of their hands and the toll company will take care of but now it's on Enterprise. Disgusting!

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

they found my item. hard to contact on phone but online system worked! I am very happy. thanks…read moreNational !

I attempted to rent a minivan from this location and had a very concerning experience with an…read moreemployee named Salem. Before I signed any paperwork, my credit card was already charged. When I was later given the rental agreement, I noticed optional insurance coverage had already been added and marked as accepted, with initials requested afterward. When I questioned the charges and stated that I did not want the optional insurance, Salem told me that the insurance "had to be charged because it was the holiday" and implied this was how totals were increased. When I refused to sign for coverage I did not authorize, I was told to "get my stuff and leave." When I attempted to ask additional questions about the charge already placed on my card, he threatened to call the police. At no point should a customer be charged for optional coverage before consent and signatures are provided. I am currently working with the corporate office to address the issue and dispute the unauthorized charge. Salem said he was the manager so i doubt anything will be corrected there I ultimately went to Enterprise instead, where they handled the rental professionally and got me taken care of immediately.

I will never use budget again. They have not given me my deposit back and what they say they have…read morereleased to me is less then what I put down and not only did they give me one BS reason of why put told me 4 different reason why my full deposit was not be given back. They lie and take money that doesn't not belong to you. And there cars are not reliable. I went out of town to see family the A/c went out the second day we had it, they replaced it with the same car and gave me a day free rental. I ended up having to stay an extra day of the rental extension and called to ask if I can use that free coupon got told I could and then when I returned the vehicle the following day they told me I cannot use it and that I had to call customer service customer service explain to me why I couldn't use it but went ahead and offered to go ahead and still give me that day free due to the fact that it was a family emergency they'd also told me that they would refunding me my deposit whenever I had yet still get my refund I have called multiple times and repeatedly got a different reason why I was being charged an additional $77 first it was for the mileage it was an unlimited mileage vehicle then it was well you got an upgrade we did not get an upgrade then I got told that I was being charged for the day that I kept it which was already given to me for free and refunded my money for that when I spoke to a manager he also told me that it was for the additional day that I kept the vehicle I said that makes no sense because I was already given that day for free and it was being charged off of my card and refunded back to my card he told me that I did not understand what he was saying but I clearly did not only did they charge me once but they were charging me twice for the additional day that I was told that since it was a family emergency that I'd be able to get it for free they are still not releasing my deposit and they are still charging me the additional $77 I would not recommend this company to anybody especially if you have enough family emergency and they promise to give you the discounted a day.

Bret was so amazing and accommodating!! We needed a car with 4 wheel drive to get to a friend's…read morehouse on the river... beautiful place, but 45 minutes off the highway on dirt roads with some pretty treacherous hills that my little Toyota Corolla would not be able to handle. We came to him about a week in advance with our predicament and he let us know that this would be a bit of a unicorn to find in Texas. Still, he offered to put a call out to each of the local Avis locations in case something showed up. After scouring inventory, Bret located a suitable vehicle just in time! We had a blast with our friends at the river and we literally couldn't have done it without him. Thanks again, Bret!

Well, I've never rented from Hertz before but since I was involved in a rear end collision with…read moreanother party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke…read more I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again.

Do NOT Rent From ACE Rental Cars - Horrible Experience…read more I am extremely disappointed with ACE Rental Cars and would strongly advise others to avoid this company. I rented a Toyota Corolla from their Atlanta Airport location from June 18 to June 21, 2025, and was charged $362 plus a $300 deposit. That alone was steep for a basic car, but the real issue came after I returned the vehicle. As of now, they still haven't returned my $300 deposit. I contacted customer service and requested to speak with a manager, only to be told there was nothing they could do and that I would have to wait 21 days for the deposit to be returned. That is completely unacceptable and shows a lack of respect for customers' time and money. Companies like Enterprise would never treat their customers like this. If you have the option to rent from elsewhere, please do. I wish I could give them zero stars. This experience has been nothing but frustrating and disappointing.

ACE Car Rental Bergstrom Airport location: their car return is unattended (no check in attendant)…read more They claim bumper damage (sent us a photo of a car we did not rent with minor bumper damage along with another customer's personal and credit card info). We informed them that was not the car we rented. Then they sent us a photo of the car we did rent WITH IDENTICAL BUMPER DAMAGE, which was not there when dropped the car off. They sent us a hand written estimate for the damage, plus 4 days loss of use, plus $100 admin fee.... unbelievable. They hired a lawyer who is threatening to file court charges and ruin our credit rating. Save yourself a lot of Grief and stay away from ACE. Note these are local franchises so the scam my be limited to the Austin airport location.

If I could give zero stars I would - four times we tried to rent from this place since they were…read morepartnered with our insurance company. Every single time they came up with some reason why they couldn't give us a car. Avis and Budget are in the same location and we tried to rent from both places.

Poor customer service from your lazy and uneducated service provider. Has no pride in being a AVIS…read morerepresentative. Just check photos of car issued to me which was intentionally done inside and out.

Matt and Salem both are the best ! I've been renting since Nov 2024 because my credit does not…read moreallow me to by a car and I need consistent transportation and honestly these guys don't know the impact on my life that they have. Honest, friendly, professional can help with any issue. I haven't dealt with anyone else but I'm sure they would be great as well. -Tyneesha

I reserved a minivan months back and didn't get it, which I had always been concerned about. I did…read moreget an upgrade to an SUV, which I was initially bummed at but overall it did work out better than I think the minivan would have. Ultimately though I just wanted to write a review that Matheus S. was one of the kindest and most helpful employees I have ever worked with at any store, much less a car rental store. I went in with low expectations and was just so pleasantly surprised with how positive and thoughtful he was. Honestly ten stars for Matheus.

I called to modify my reservation. Maybe it was to difficult for there customer service rep to do,…read moreso she just hung up the phone midway through the call. AMAZING.

Do NOT rent from Avis. I returned a minivan with minimal dirt on the carpet from usual use, and…read morethey charged me a $125 cleaning fee. When I questioned it, they themselves described it as "light dirt," and the pictures they sent show some normal lint and two small leaves. We did not eat or drink in the car and used it fairly minimally.