The customer service! Between Toby and Julian they helped out our family out and got us into a great car to fit our family needs. I definitely will be back to get another car!! Thank you guys again!! read more

I've been debating whether I should take the plunge and buy a car I'm totally crazy about (Subaru Outback), or keep my 24-year-old Honda which is still going strong. I'm not one to spend money frivolously, however, so for me this is a very difficult decision. Today I decided to hopefully make that decision a little easier by taking a test drive of a green/gold 2002 model at Pacific Bay Auto. I'd been reading reviews and message board comments about the early 2000s Outbacks, and the only thing left to do was actually get behind the wheel of one and see how it felt. I'm someone who needs to mull things over for a while rather than make any impulsive decisions, so I have not yet made a purchase. This review is for the customer service aspect of the business. Julian showed me the hot little number and we took 'er for a spin. He was very thorough, pointing out cosmetic issues, and telling me what was fixed on the car (water pump, head gaskets, timing belt) and what was not (alignment). He was extremely honest and sincere, and not even for a second did I feel like I was under any sort of pressure or being given a sales pitch; in fact, he didn't act like a salesman at all but just an incredibly nice, informative, honest and ethical guy. He was extremely understanding about my wanting to simply just "get a feel for it" and think about it rather than trying to close in on a deal before I walked off the lot. We got to just shooting the breeze afterwards, along with who I assume to be a mechanic/tech, and found them to be just SO incredibly sweet and friendly. What great guys. If you are thinking of buying a used car, please start with Julian. You won't find a nicer, more honest dealer. read more

Great friendly people who understand detail and care. Selling quality cars at affordable prices. Process was simple quick and clean.

The main reason to buy your auto from here is the salesman, Julian. As described by previous yelpers, he really is an honest salesman who knows the auto market and sells you a car at a great price. Furthermore, Pacific Bay Auto's inventory is only full of reliable cars. I purchased my vehicle from Julian about three months ago at Pacific Bay Auto . And before I wrote this review I really wanted to test my car out and push it to its limits and my car has stayed dependable without any problems. Julian really describes his car honestly and he only sells reliable cars. I would without a doubt by another vehicle from him, and I would recommend my close friends and family members to buy from him. He is with you all the way through this important time of purchasing an auto. read more

Nice people working there Jason and Julian very helpful answer all your questions customer service excellent and great selection of car with resealable price. I bought nice car from them and I'm very happy with them. read more

Summary: I got a Japanese car which was manufactured close to year 2000. After selling me the car, he told me that I should never take the car to a car wash because the quality of the paint is poor. The car also malfunctioned about a week after and I had to spend about $400 for checks and fixes. Long story: I am writing a review a long time after buying the car. I always thought about it, but never found the time until now. I decided to buy from pacific because the reviews were good. He seemed nice, patient and helpful which encouraged me to consider pacific. I got the car and only on the way out of the shop he told me about the paint problem. I was in need of a car that time and I could clean it with water, so I took it anyway. When I rub the car hard with a wet towel, I can see paint marks. This removal of paint is not at all noticeable on the car, but you can imagine what would happen in a car wash. About a week after getting the car, the front of the car started shaking when I went above 60mph. After paying about $400 at an auto repair shop, I learned that the battery contacts were rusty and the spark plug wires were old and cracked. Both were replaced and the car worked fine for much more than a year. The only good thing was that pacific took my calls and offered to give me a free replacement battery (an old one with new chemicals). But, I did not want to risk letting pacific use anymore stopgap measures. I suggest that you negotiate the prices hard with him and also try to get some kind of guarantee that the car will work fine for at least 3 months. I know people who got similar cars at lower or similar prices, directly from owners and did not have any issues with them for at least 6-12 months. I wonder if its really worth buying from an auto dealer. They all seem so shady to me. I thought this one was different. But, I was wrong. read more

Fraud dealership. Have fake car listings which are either not for sale or are not genuine. Stay away from manager Jason ...and Sales rep Ho. read more

Julian was easy to work with! He answered my phone calls and was very helpful and calm when I arrived to check out the car and pay for it. He is a straight-shooter and I trust him! The car he sold me has been a joy every time I drive it! read more

I went there to look at a hybrid Toyota Highlander. Sitting next to it was a 2005 Toyota Highlander that was a little more money but had only 1 owner who always took to Toyota for service. Toby one of the owners/Managers who assisted me was extremely knowledgeable of Toyota's and convinced me that once you have a Toyota you always have Toyota's. I wasn't planning on spending more than 3,000 so I wasn't prepared to buy it at that moment. I told him if the car was still there when I had the money I would buy it. He told me if I came back with cash he would sell it to me as marked including tax,licence and out the door. They closed at 5:30 and I called him at 4:15 from South San Jose he said he would wait for me. I got there by 4:45. The paperwork was put together, I signed And paid and was out the door by 5:30. I recommend not only that you check out there used cars, but to also take advantage of his network of professionals for car repair, financing and service. I was very impressed with there professionalism and I am still so happy with my purchase. Today out of the blue Toby called to follow up and that alone gets my future business. read more

Jullian was kind enough to make an effort to get me information on the car I was researching. He contacted me to explain the details regarding the car that I looked at on-line and promised to keep the car reserved for me until I had a chance to look at it in person. He also followed up with phone calls to ensure that I was taken care of. His recent correspondence has impressed me and I would recommend this dealer based on his approach. Thank you for following up. read more

Purchased a 1994 Toyota Previa on 2/20/2020. I found Julian to be extremely honest, informative and knowledgeable Julian also was gracious enough to pick me up at the Fremont BART station. This Previa was a one owner vehicle (Carfax provided), everything on it worked, and it was immaculate. Although it had just under 209,000 miles one would never know that this Previa was 26 years old! I would highly recommend anyone who is looking for a vehicle to pay Pacific Bay Auto a visit. read more

Bought a car for a great price. The car has needed lots of work and has been a real pain in the ass, so when I explained to Julian, the owner, he went out of his way to help me out and get me some parts that I needed and installed them for free. This act of kindness really means the world to me and shows the kind of loyalty Pacific Bay Auto offers to it's customers. read more

I bought a Honda Civic in North Cal few years ago from Andrew, not to mention the car is in excellent shape, all the maintenance was all up-to-date before I drove the car home. Andrew also offered me with the extend warranty for a great price. My sister bought her Honda Pilot there just 2 weeks ago, and again, it's in prefect condition and we just love it. I will def. recommend more people to Andrew. 5 STARS***** read more

During the last thanksgiving holiday our old Volvo wagon was giving us some trouble starting up so we went looking for a new wagon. One of my coworkers recommended this place to me because she bought a car from Julian last year and received great treatment. I liked the new Passat wagon but my boyfriend always wanted a newer Outback wagon so he could use it to go snowboarding in the winter. We took a visit to Julian and he recommended the Outback over the Passat because of the cheaper maintenance costs. A few days later he called and said he just acquired a 2007 Outback for us with very reasonable mileage (72K) and only one previous owner and a good service record. We drove down to see it the same day and it was in reasonably good condition. Julian told me he got it at $2000 below KBB which made us very happy! He said the seat belt was a little worn and he offered to replace it and do an oil change at no extra cost. I was amazed by his honesty because I would've never noticed these things nor would I have asked about it. It was 10 days before Christmas and I wanted it to be a Christmas morning surprise so Julian agreed to keep the vehicles until then and deliver it on Christmas morning. On Christmas morning he showed up with the vehicle with a big red bow on the hood which definitely made it the best Christmas we've ever had! Fast forward to last month, someone in the Macy's parking lot backed up into our car and hit the right quarter panel and also damaged the bumper. After talking to Julian for advice we elected to get money from the other insurance company for $2145 based on their estimate. Afterwards Julian took it to the body shop he works with and got it fixed for $1100 and only took a week. Julian recommended we use the money we saved on replacing the timing belt and water pump when the vehicle reaches 100K in a couple years and he offered to change it for us because he'll charge us less than what the other shops usually charge. Julian isn't like any of the other dealers we've dealt with in the past and we highly recommend him to all of our friends and family for any automotive needs. read more

This place has really nice cars! Jason was super friendly and easy to talk to about the car I wanted, and even gave us a discount when repairing it! Super great place for used cars, definitely check it out:) read more

Julian is a GEM, this is my first Review on yelp, Forgot to leave the review earlier, But Julian was patient, kind, understanding and HONEST. Please come take a look at his cars for sale. Hard to find good Honest people in the used car game. Thanks. read more

By far the best experience I've had buying a car, not from a private seller Very transparent, fair and thoughtful owner. I go thru cars relatively quickly and look forward to working with Pacific Bay Auto again in the future. Highly recommend!! read more

We found our dream car with Julian! He made the whole process extremely easy for us and saved us so much time since we live out of town. He even followed up to make sure everything is going well with car. We have been recommending Pacific Auto Bay to everyone and would encourage you to buy a car from them. Exceptional customer service! read more

I hesitated a bit when I got to his location. Many cars and many dealers. We were early and while we waited for Julian to show up we spotted the Miata we wanted to look at. It looked just like the ad! We met Julian and could not have been nicer or more professional. All questions were answered and he even wanted to know any and all questions we had on our mind. Everybody there was pleasant, even his competitors. We took a test run, asked some questions and signed the papers. He looked after everything. He took a final look at the car, made sure all was OK and then took it to a gas station to fill it up. We have had it June 28 and have no regrets :) read more

It was a pleasure working with Julian and the car he sold me has worked out very well. Julian did a nice job of putting new tires on the vehicle, cleaning it and delivering it in good working condition. I had a very good experience working with Julian and I would recommend him as someone you can trust. Thank you Julian. read more

I was looking for a good deal on a used Nissan Leaf. I wasted a lot of time with conventional car dealers until I met Julian. He listened carefully to my expectations and gave me some very good advice to refine my specs. Once we agreed, he quickly found the Leaf I was looking for. The car was in super condition with clean Carfax... and the price was way below KBB. Julian is the best car dealer I have ever met. He doesn't behave like a car dealer, but more like a friend trying to help you find the best deal for the car you're interested in. If you're looking for a used Leaf, Julian is probably the best person to work with in the Bay Area, and I have already recommended him to many friends. Benoit read more

I had a great experience working with Julian and his colleagues during my recent search for a used Volvo wagon. Although I didn't end up buying a car from them, I can vouch for the integrity of their business. I test drove and finalized the sale agreement on an '04 Volvo XC70. However, the day after the purchase I did some research online and discovered some important mechanical issues that this particular model suffered from. I then decided to have it inspected by a mechanic, and Julian was kind enough to drive it over to a shop of my choice for me (since I live about an hour from their shop). Although the car was in great shape based on the inspection, I learned from the mechanic that this model often suffers from transmission issues simply because the Volvo dealers have a policy of never changing the transmission fluid. So basically, it was an extremely well-serviced car (only serviced at Volvo dealerships), but due to this crazy corporate policy, they often require new transmissions after 100-150k miles. I therefore decided against the purchase because I could not afford this potential liability. Julian and his colleagues were kind enough to refund the full purchase price even five days after I had put the money down. I would highly recommend this business for their fair business practices and honesty. read more

The prices are fair, the service is great, they are super accomodating. I went here looking for a reliable, inexpensive used car and got just that. Three "'P's" for Julian. Patient, professional, and prompt. read more

Be sure you know what you're getting into prior to driving there (3 hours for us). Car we drove to see was NOT the car advertised in the picture. Inside photos of the car were shot very craftily, as to hide significant wear and tear. The outside photos were of a completely different car! Pictured was a beautiful black subaru. In reality, we showed up to a subaru with bumpers painted matte black, significant scratches in the paint overall, plasti-painted rims, and tinted windows all around. Very shady.... read more

Some friends had bad experience and felt sorry to buy the vehicles from some car (used) dealerships, fortunately I bought a used good deal Pontiac Vibe unexpectedly for my daughter from Pacific Bay Auto, Inc because of Julian, the dealer owner can speak several languages, he is honor, nice, patient, good services, helpful, and experience of car parts. Since I own the Pontiac Vibe. Julian texts me once a while to make sure the car runs with good condition, he asks me to contact him if I have any question or parts about my car. he can help and get good deal for me. I am very satisfied to have my vehicle from Pacific Bay Auto, Inc. thanks JulIan read more