**update - got the plates in June. Taking off his name as promised…read more They sold us a car in December, hasn't lived up to written in contract agreements, what he did follow through with (replacing parts) was total crap with crap parts that didn't work. He won't return phone calls or emails when I inquire why we STILLLLLL don't have our plates almost FIVE MONTHS LATER. Maybe this will get his attention....call me back...the black Audi Q5 right before Christmas...get me my plates and I'll take down this review. Until then....I hope everyone sees this and all the other accurate reviews of how shady your establishment is. And that's not even talking about the crap water pump that was broken "that service light just didn't get turned off" when we bought it. Remember you have our money for registration and plates...I'm calling the cops next. And don't give me crap about COVID delays...this was CHRISTMAS. Our temporary plates were expired before lockdown

WARNING: THREAT OF SCAM OR CON - Simply dishonest at best. So many cars and dealers out there. Find…read morean honest one. Short version: They try to rip you off, change the deal, do not honor written expectations, do not inspect the vehicle, try to take advantage of your situation, and do not keep promises. (keep in mind that I like to support small businesses and do not write bad review unless it is something really serious) On August 13th, 2019, I arrived at Hayward Auto Gallery and met with the owner Shervin and the sales representative Johnny. They knew I had been saving for their higher down payment requirement and planning to buy immediately. They already had an approval on financing and we already agreed on the loan terms. They knew it was a 3 hour drive for me to get there in the evening and I was arranging to meet a friend who was buying the car which I used to drive there. So, they knew I was highly motivated to drive away with the their car for sale. When I arrived, immediately, red flags. We began to transfer our belongings from the old car I drove to get there over to the new one and we found a vape pen in the new one. When the Shervin came out to greet us, he claimed the pen. Nice to know how the owner preps a car being sold and gets high while at work. Next, I ask about the 8th seat. The van is advertised, even now, as an 8 passenger vehicle. When I was at the dealership the first time to apply for financing, I was told, "The seat is probably with the detailer, we'll have it ready for you." Now that I was there to buy, "I don't know. The VIN dictates our website. I don't know why it says 8 seats. Does your old van have an extra seat you can move over?" Really? Next, I ask, "Did you get the window controls working from the driver seat? You said you just had to replace a switch." He says, "No, we forgot, but don't worry, we'll mail you a switch." Consider this - they claim the vehicle received an inspection, but it was missing a seat, could not control the windows, had a headlamp out, a piece of plastic that belongs somewhere loose in the back, followed by the vaping in the car, there clearly was no inspection nor desire to correct anything before selling. The problem might not be a switch and who pays for labor? So, since I was highly motivated to buy that night, with a friend waiting to leave in my car, I go into the office to finalize. He shows me the computer screen that begins with CASH PRICE: $15,999. I say, "That might be right, but I thought it was less, can we check the advertisement?" And he says, "That's the price and we took the ad down since you are buying the car." So I say, "Ok, but I think I have a photo of the advertisement." as I begin to look for the photo he admits, "Yea, the ad was less. We included a $600 'bank fee'". I was like, "What? I texted you confirming we were going with advertised price, minus down, plus tax and license just this morning." And he says, "I left my phone at home and did not get that text." I'll let you pause on that one. I told him firmly, "I agreed to pay the advertised price." So I say, "Yes, but you replied to that text confirming the corrections and the deal." and he says, "Actually, that was my wife that replied." (Reminding me to bring a utility bill). Yea, right, but get this... Later, after he sees the text exchange was at 7:30am, he says, "Yea, that was before I came to work, so that was me that replied." OMG, the tangled web we weave when we practice to deceive. He then goes into the poor me act, "Do you really expect me to pay the fees I incur because of you?" Now he insults my intelligence, but I want the car, so I say, "I'll pay your bank fee." Note that he tried to charge exactly $1,000 more without my noticing even though claimed the "bank fee" was $700. So, I say, knowing I was dealing with a liar and a cheat, "I will pay the higher price. I will pay your bank fee, on ONE condition: You must label the price on the contract with the advertised price first and then you label this sudden increase as "bank fee" and.... he refused. He said he could not document it on the contract as he was claiming it had to be. I know why he did not want it documented on the contract. We never got far enough to have him refuse the extra warranty he promised to be included in the advertised price. So, my friend did not get my car that night. I did not buy the van from this con artist. I drove home for another 3 hours - wasting a day and gas, but at least I can do the service of warning others. Don't reward this kind of behavior.

If you need a car go check out Big Lam Motors. Lam, Chris, Alejandro, they took care of my wife and…read moreI for our "new to us" vehicle. We went there yesterday to check out the car, it was late, before they closed and they still let us test drive the car with just copying my wife license. We went home to apply for some financing and that fell through. We communicated a lot between Lam and the team and we received financing through them. Today we were in for about 20 mins, this was the best experience and quickest that we have ever purchased a new/used car and we have purchased many in our life time. Best shout out and a huge thank you to the team at Big Lam Motors!

Appreciate the quality of the cars here and the service of the BLM team. Clean cars, no issues,…read morehonest owner.

Thank you to found the car what I need! Great customer service! Looking forward to buy another car…read morefrom you! SUV or Minivan.

I usually not a review person but this time is exceptional. I wanted to thank Igor for such a great…read moreexperience and professional services that we received from the begining to the very end. Everything was smooth and fast. Igor is a very responsive and flexible person we scheduled a test drive on the next day morning, he was friendly, helpful and showed every wear & tear spots of the car, was very flexible with PPI and we inspected car at our own chosen auto shop, walked us through the process of buying the car and even after the car keys was handed to us we received a lot of good tips for car maintenance in the future. I am glad that we chose Bremn luxury car dealership and we finally have our own Porsche that we always wanted.

Jimmy is the best! He has a great stock of cars and is willing to work with you to find payments…read morethat work for you. We've bought 2 cars from him in the last couple of years for our family. Lots of newer models for cheaper than many other places have them. We'll probably come back to him the next time we need one too!

Information provided there is a bit misleading, and it feels a bit like a bait and switch for some…read moreof the listings. When first arriving, you need someone to come out and unlock the door to their office (which is in the 2nd floor of a sketchy office building). Jimmy's worker/biz partner seemed fairly open, but was actively getting me to refer to the car's Carfax (which covers up a lot of other issues in hindsight). After taking that car out for a test drive and to get it inspected and tested at Firestone, the estimated cost of repairs was around 50% of the cost of the vehicle itself. After showing that to Jimmy, he became visibly annoyed and dismissive. His main argument was to talk about the overpriced quote of the windshield wipers (while ignoring the actual structural issues with the car). Beware!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

Trax Auto is absolutely amazing! They have great vehicles that are fully inspected and road ready…read more I have purchased two vehicles here and have been treated first class by Manny. Not only are the vehicles clean and ready to go the service Manny provides is first class. I was treated as if I was family and that is rare in the world we live in today. Thank you Trax Auto!

Do not come here whatsoever I had a horrible experience still dealing with this years later! Got my…read morevehicle and a month later found out the transmission was ALL BAD, contacted Mansour the OWNER AND HE WAS EXTREMELY UNPROFESSIONAL AND BEYOND DISRESPECTFUL AND RUDE. This whole place is a fucking joke. I've had this car for four years now and my transmission is still messed up with a turbo charged! HORRIBLE EXPERIENCE I SHOULD'VE JUST FOLLOWED THROUGH WITH A SMALL CLAIMS COURT LIKE I WAS GOING TO WHEN I SERVED HIM THE PAPERWORK. Never go here they will rip your head off and they don't give a fuck. Horrible people how could you do this knowing that people work hard to try to help their families and you guys just want the money of course don't care about people getting into horrible accidents because of the fucked up cars you already sold and you knew that we were fucked up!!!!

Jose, one of the sale representatives of EZ AUTO SALE talked with me on the phone, confirmed the…read morePrius car which we were looking for was available. He was very friendly and answered all my questions. my husband and I decided to drive the distance to check out the car. Jose is a very down to earth young man, he was not pushy or trying to speed up a possible deal. In fact, he was a young man with patience. He came happily per our request for the test drive. And helped us navigate the test drive at ease, Especially we were not familiar with the hybrid car. He is very good with communication and did not rush nor push for a sale. I felt very positive during the interaction. We decided to purchase it since it is the model year we were searching for. Especially after checking the result of carfax. We were also able to reach the agreement of the purchased price. His manager also fulfilled a couple of requests to wrap up the deal. I think everyone who is looking for a used car in our current economy needs to connect Jose. He is a fine young man, honest and friendly. Look him up. Their location is right off #880 in Frement. Jose, great job and was a real pleasure meeting you and getting the car we were looking for.

Made getting my first car easy. They were very helpful and explained everything to me.read more