I've been a loyal customer of Ace Hardware Pacific Beach for over ten years, and today's experience is the reason I'll be a customer for life--thanks entirely to Kevin and Jeremy. I came in needing help with a garbage disposal, and Kevin and Jeremy went above and beyond in every way. They were incredibly knowledgeable, patient, and generous with their time, making sure I fully understood my options and left with exactly what I needed. Without their help, I truly would have been lost. Their professionalism, problem-solving, and genuine commitment to customer service are exceptional and deserve recognition. This is the kind of experience that sets Ace Hardware Pacific Beach apart. Huge thanks to Kevin and Jeremy for delivering A++++ service. If you're shopping at Ace Hardware PB, do yourself a favor and ask for them--you won't find better help anywhere else. Thanks again, Harry read more

Pacific Beach Ace Hardware - The Ferrari of Garbage Disposals. Thanks again Kevin and Jeremy. - Hardware Stores Near Me - San Diego, California

I was so impressed by the nuts & bolts customer service! The section is vast - walls and walls of drawers. You can buy only what you need instead of buying a whole pack. A very kind employee helped fit our toddler bike for a replacement nut. Several were the right size but didn't screw on quite right--something I would have never known buying a pack somewhere like HD. The employee helped me find the right fit and put it nice and tight on the bike for us. Thank you!! There is a free 30 minute spot out front that has been open every time I've come. read more

Fabulous Customer Service! Their staff continued search for a solution after even I had given up. The focus was on solving my problem, not on making a profit. read more

Although I am not a huge fan of the owner. I am a huge fan of this Ace Hardware. Not only are the gentlemen hard working, dashing and knowledgeable, but they will spend their time making sure you understand the process of what you're doing. I would like to send a shout out to Kevin for helping me resurface my bathroom. He spent a good amount of time with me and made me feel comfortable that I could do this on my own. I am proud of myself and grateful for him! The only reason I gave this place four stars is because the owner would not price match me on a purchase that I would make on a monthly basis. I am a local and was hoping to help keep the lights on. As long as you keep your team, handsome and helpful... You'll have a customer for life. read more

I've been going there for years. The store is well stocked and their customer service is excellent. I especially like their screen and window glass services. I do recommend them to friends read more

They sell Pokemon cards here!!! Sorry, typo. They RESELL. Tell me why I'm buying something that's normally $30 for TWICE the amount?? Not chill Ace. read more

Very helpful people, just like their ad says. They have a lot of stuff for quick fixes, but you may be limited in your options just because the size of their place is small. It's surprisingly bigger than it looks though, and they will help you find what you need. It may cost a bit more than the big box stores, but the convenience of having a friendly, helpful hardware store in the neighborhood is worth the minor price difference, especially when it means saving time and supporting a local business. read more

Nice ppl.. I would have liked them to know more about their products .. I really need something to whiten a bathtub .. They really had no advice on products :/ ' read more

Super helpful staff and knowledgeable. Prices are a little steep but they're the closest thing besides a long drive to Home Depot.

Cute little store, but they seem to have everything and the people are great. I highly recommend the place read more

At my job I was tasked with putting a lock on a cabinet. I was a little overwhelmed to explore the store myself, but I was immediately greeted by Matt and he helped me every step of the way. He was knowledgeable, professional and simply nice to talk to. I will specifically ask for his help in the future. The prices were not bad at all, a sturdy lock for a cabinet was around $25. read more

Excellent customer service, very well managed with the friendliest staff. Highly highly recommend!

Wow such great service and the employees are always so knowledgeable thank you! Always my favorite place

Good customer service and they seem to always have what I need at the time with their selection.

Well 8 months ago I had a terrible experience here and left the store and wrote a bad review and had to go to the north pb location, today everyone was very helpful!!!! Maybe the one employee who did a bad job is no longer here. Glad I gave them a second chance! read more

This place is legit best customer service I've ever dealt with Keith hooked it up spent about 2030 minutes with me just trying to find the right screws for a bedframe that we lost the parts to two thumbs up read more

This ace has everything you could possibly need! The staff is always asking if they can help in any way which is really kind! I've stooped here many times for different supplies and they always have it (such as nails, gardening supplies, a bike lock, command hooks, and even copying keys)! It looks like a small store but it goes in deep, this is always my go-to Ace hardware in San Diego :) read more

I was in to have a couple of keys, made and RFID tags and Keith took care of mearly. He was very prompt and efficient. I would recommend this Ace Hardware store to everyone and ask for Keith. He'll take care of you. read more

Very friendly staff and had most of what I needed minus the keys to be copied over. The staff looked up and directed me to another shop around the corner to meet need but it was closed. Appreciate their efforts though. read more

I need just one nut for a cell phone holder. I was helped by"Keith."He was just great and went above and beyond to find one nut.After a lot of effort,Keith found the right nut!! That is GREAT customer service! I`ve been going to tha Ace Hardware on Grand for many years.Its a great store. It cost me 1$! Keep Keith,give him a raise.He is a great asset to your company!! read more

Keith saw me looking extremely confused in an aisle and then helped find the right screws for my mirror. He was extremely educational and taught me all about screws. Great customer service and an awesome vibe! read more

I love this place. I'm used to being treated like dirt at a certain big box store so was surprised at how helpful they are here. They actually tell you what you need and where it is. Friendly and kind. The guy at the key area actually told me to finish my shopping and he brought my keys to me looking at another aisle. I felt like I had gone back half a century when there was customer service. Will buy everything here now. 10 stars read more

I was in and out in a matter of five minutes and the guys knew exactly what I needed. I had to cut a hole in a big plastic bin to hide my cats litter box from any moisture outside. The gentleman who helped me suggested hooked razors. I never would have guessed these were so freaking strong! They slipped around the bin like butter! And under $4 for 5 of them? I'm one happy camper. read more

Pacific Beach Ace Hardware - Hardware Stores Near Me - San Diego, California

Had the most pleasant interaction with Glen from Ace Hardware this morning. As a part time handyman I had a whole heap of questions and having not been to this particular Ace since I lived in the PB area nearly 10 years ago I didn't know where anything was either. Not only did Glen take the time to listen to me explain everything I needed but he find me some better options and helped me find everything even helping two other more customers with their needs in the process. Had I gone to Home Depot I'd be searching for an employee who hates their job to help me for 30 minutes. Glen was knowledgeable and a hard worker for sure but after talking with him I learned he is a good human as well. It was a really nice start to an otherwise chaotic Sunday in the trenches. read more

Great local hardware store that has all the necessities. Went in today to get copies of my key and Keith was the employee who helped me. He was personable and friendly and the service was quick. Got three keys made for under 10 bucks which is reasonably priced. read more

I needed some stainless steel fasteners for a shelf installation. Keith helped me find exactly what I needed.

I wish the store had better communications with their HQ/shipping people, but I called in almost daily to check on the status of my Christmas tree stand and every person who talked to me was super nice and helpful! When I went in-store to pick it up, they even offered to help me get it in my car. Awesome customer service! And they have a different selection of keys than Home Depot if you're looking for that too... I ended up getting a couple extra made even though I wasn't planning to! read more

This is a great old school hardware store. Home Depot who??? Great selection and even better people. I could spend all day there.

Got glass cut here for my window slats and a window to be replaced and the staff was very helpful. The glass cuter is on point and my slats fit perfectly and at a very decent price. I went to the turquoise location first and they were unable to help me with what I needed with my home repairs, grand ave can cut glass. Go to ace on grand and see the glass cutting wizards of pacific beach. Also got hooked up with a Vornado heater. Would recommend! read more

Best Hardware place in town! Staff never disappoints, always honest and very helpful!

So disappointing to see Ace take advantage of its patrons vulnerability during a pandemic charging $13 for a package of wipes. I'm not going to be shopping there anymore. I expect a higher price at Ace but that is gouging. Additionally, I purchased a n95 mask there and they had a very unsanitary procedure having everyone shove their hand in the same bag to get their mask :( Shame! read more

Kathy and Norman were so helpful and having me find a new trash can some ant traps and a seal for my door!

This store is beautifully stocked.. we can always find great stuff.. I actually purchased Ace brand of Rustolium and love it.. I will definitely purchase their brand again..the employees leave a lot to be desired.. one very friendly employee and helpful, an older black man, went out of his way to assist us.. we counted a total of four other workers..the cashier actually took a phone call while ringing us up, walked away without a word and came back about two minutes later to answer questions on the phone. Hello, we have come through the door wanted to give you our money in exchange for goods.. and you ignore us to speak to someone who might never come there to do business with you! We were never acknowledged, greeted or thanked..we actually live closer to the Ace on Turquoise but refuse to go there because of the employees.. never a greeting, smile or thank you, just deadpan .. I wonder if the owners of the one on Turquoise purchased the Ace on Grand Ave??? We are a small community and customer service means a lot .. Great Store.. so so employees read more

Absolutely Ace is the place! They have such a great selection of random things that if you need it and you don't know where to get it this is the place! It's a small store but well planned out so that it fits a lot of items! Don't forget to go out back they even have a garden section up the stairs. Plenty of staff available to help! Helpful and kind a perfect mix. read more

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These guys went above and beyond, not only helped me solve the problem but gave me the right tools. Very helpful.

I usually love Ace Hardware stores and find it to be 'The helpful place... but sadly not today. I did find 50% of what I needed even though this was a small store. Hence the two stars. What really put a damper on things was at the cashier. I told her that I had a number for the ace rewards program and after looking at me for a solid two minutes she said, 'we don't do that here.' I tried to make friendly conversation and ask why but she wouldn't have it. So long story short: they opted not to do the ACE rewards program here and the customer service is a bit awkward to say the least. read more

Pacific Beach Ace Hardware - Outside the store - Hardware Stores Near Me - San Diego, California

This is a great local hardware store I've been going to for years. Just want to say Norman gave me some of the best customer service ever. What a nice guy! read more

love this place. they seem to always have what I need, except condoms or personal lubricant. they do have other types of oil that I have used though. read more

Helpful staff and a huge store. If you're a home handyman this is the place to find pretty much anything you need. This store has been here for literally decades so they're definitely a well established and reliable store! The goto neighborhood store that's competitive with the big brand warehouses. read more

This location does not swap out soda stream co2 canisters like other Ace locations and they are quite rude about it. It is a really silly move on their part because not only does it bring me into their store every other week, but it also leads me to buy other items. Instead of that, now, I am going out of my way to avoid this store. They were extremely rude to my wife. I am looking forward to shopping elsewhere. read more