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Reece Plumbing

3.7 (3 reviews)
Closed • 7:00 am - 11:00 AM

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10 years ago

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9 years ago

These guys are awesome at what they do. Everybody I've spoken with is knowledgeable and very helpful. I get my parts here anytime I can!

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10 years ago

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The only positive experiences I had with this company were the woman who scheduled my appointment…read more(she was great to work with) and Felix arrived at my house on time and my microwave now works. I was told by the scheduler and Felix that the service call was $85. After arriving, Felix pulled my drawer microwave out, put it on the counter and opened it up. I was working from home in the room next to the kitchen (with the door open). I came out and checked on him, every 10-15 minutes. He never said anything to me. About 45 minute later, he put the microwave back, asked for help with the plug and say it was working and that there was something shorting it out inside and that he had cleaned it and the it was working. That was the first thing he had said to me since he had started work. He asked for a cup of water to test the microwave. He then told me I would be $385 dollars. There was never a discussion of the work he was undertaking or that he was doing anything beyond looking inside the microwave. He got defensive when I pointed out that he had not given me a quote for work beyond the service call and did eventually come down but not after trying to bully me. He started quoting replacement costs for parts that he did not replace (that were also covered under the warranty so not even relevant). Even after he came down in price for the work, he tried to guilt me by showing me invoices for unrelated work on other microwaves. It was incredibly unprofessional. While he was clearly qualified, I would avoid this company or at least be prepared to know your rights as a consumer and be ready to advocate for yourself when it comes time to pay the invoice. We won't use them again.

TL;DR: Beware! They don't honor their advertised coupons and up-charge their services in order to…read moreclaim "new customer discounts" were already applied during payment. My story: Overall, the service and work was fine. But this negative review is related to the poor communication and shady billing practices that I experienced with them. Normally I would not care about a discrepancy of so little, but not being transparent about true service costs is misleading to consumers. During the entire repair process, I had been told that I would be charged $360 for parts and labor. When it was time to pay, I asked for an invoice and was presented with a total of $360. So far so good. When I presented a $15 coupon from their own website so that I could pay $345 total, I was told that I "already received a new customer discount of $35" and that the $15 coupon isn't valid. I checked the invoice again. Nowhere did it say I was getting $35 off. Shouldn't the parts and labor have totaled $395 then? Why was a $395 total never communicated to me? Why was I never told I was receiving a discount until I inquired about using a coupon? When I asked for clarity, I was told that techs "forget" to put the discounts on invoices... They clearly ALSO forget to put true totals for service and parts. Suspicious. Dishonest. Disappointed. Attaching the coupon I tried to use, the invoice I was sent, and screenshot of our convo.

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The Home Depot - Nov 30, 2024

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Home Depot is the place to go for nearly everything pertaining to your home. This one located on…read moreSpirts Arena Bl in Midway area opens early and the staff are super helpful and nice. I have shopped here for everything but most recently indoor and outdoor plants. My pied-de-tierre has a sizable balcony which has great sun exposure but can be cold from marine/beach/ocean layers. Have been on the hunt for specific flowering trees that can tolerate these weather fluctuations. The garden shop has a vast variety of flowering trees I like and purchased at a great value. Again, the staff are always very helpful, friendly and knowledgeable about their products. Oh, and I have seen some attractive looking people, men and women shop here...not sure if they were shopping for home stuff or shopping for their next date lol Will continue to shop for home stuff at Home Depot, gets my recommendation.

We visited the Home Depot in Sports Arena on March 20, 2025, and had an exceptional experience…read morethanks to Mary Margaret. She helped us choose the perfect washer and dryer for our new home, taking the time to explain every detail, from installation and delivery to sizing, so we knew exactly what to expect. When I realized I had forgotten my Home Depot card, Mary Margaret went above and beyond to retrieve my card information, ensured my birthday coupon was applied, and even escorted us to the front register when her computer wouldn't allow her to complete the purchase without the physical card. In addition, Charles at customer service was just as helpful, and even brought some humor to the experience! This visit was a refreshing change from previous ones, especially given the significant purchase we were making. Their exceptional service, knowledge, and willingness to go the extra mile truly deserve recognition. Home Depot needs more employees like Mary Margaret and Charles, helpful, knowledgeable, and dedicated to outstanding customer service!

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Reece Plumbing - hardware - Updated June 2026

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