I wouldn't buy from this company again. I bought a $500 fan and asked Christian Lee if I can return it and he said "yes" and kept insisting that he mentioned to me the item is not returnable if opened or installed (which he didn't). I would just buy at Home Depot which you can return anytime, opened and unopened. The fans are overpriced anyway, I also looked at Amazon (which is also returnable). Too overpriced and non-returnable--always get retail info when asking Christian because he will turn around tell u he didn't say it. Anyone looking for a ceiling fan, check out Amazon or online...it's much cheaper and returnable!!!! Please anyone....don't buy from this company. I made the mistake--TERRIBLE SERVICE!!! Don't buy here read more

We've purchased two ceilling fans from Pacific Ceiling Fans (which we are happy with). We had a problem with one in a rental where the light would not turn on. Christian was able to walk the tenant through the process to fix it over the phone using the remote. He had our information in his files and was able to determine exactly what type of fan we had which made it easier to resolve the problem. He did this in all in about 15 minutes, he was pleasant & professional, & there was no charge. Great follow up customer service. read more

They were very knowledgeable and helpful. Liked their selection and fans just installed and working great

The ONLY place to go for a ceiling fan ! BEST CUSTOMER SERVICE ! Owner & employees are OUTSTANDING ! Why would you go anywhere else ? I've bought 5 fans over the years from here. They're why i don't go anywhere else ! read more

Always get great service when I come here and leave with a smile! I first started coming here because they used to be located in Kailua I believe and my parents would always come here. Recently came in for a simple remote replacement and left a happy customer! Thanks again! read more

Pacific Ceiling Fans is the bestest! I've been using them for over a dozen years now. Their fans are always awesome right out of the box (minimal to no balancing required). Their tech support in troubleshooting and resolving issues is spot on. Any repair costs are reasonably priced (especially when they don't charge for the labor). Their customer service is always great. I'm now up to 7 ceiling fans in my home all from Pacific Ceiling Fans. I plan to continue going to them for all my ceiling fan needs for years to come. Big mahalos Pacific Ceiling Fans. read more

Love this place and the gentleman who run it! I went in looking for some decent priced, good quality fans, and left with 5!!! They are super knowledgeable about the fans in stock and want to help you get the right one for the room you need it in! I have just had the fans installed and I am super happy with the quality and look!!! read more

In Hawaii, ceiling fans are important. Go to people who specialize in ceiling fans for the best advice for your needs. Our home in Enchanted Lake gets SO hot. We had ceiling fans in the bedrooms but none in the living areas. We have purchased all of our ceilings fans from Pacific Ceiling Fans. Some from the old Ward location, a couple from the existing Aiea location. We had the first few installed by electricians we had doing other work. Just recently we used one of their recommended installers, Dr. Rob. All he does is install and repair ceiling fans, and he has stories about the fans people buy from Home Depot and Lowes. They often are beyond repair, but the ones from Pacific Ceiling Fan can be easily repaired with a new part (or sometimes even less). We've had good luck and good service with PCF so far. The only reason I'm shorting them a star is because they didn't have the fan we wanted in stock so we had to wait 3 weeks. But I'm sitting under a great, new, working ceiling fan now :) read more

Purchased a fan almost 10 months ago. Fan has been making louder noises as the weeks go by. Fan has a lifetime motor warranty and a year manufacture warranty. With all that said we told they did not want the fan back in there shop they also did not have a service person available to come out and diagnose problem. If we wanted someone to come out we would need to pay for it. Terrible customer service will never purchase anything from this shop. Went next door to The Fan Shop and got awesome service and purchased four fans. read more

These guys are great. Especially Blaine, who has been tireless in helping us. We bought 1 oversized living room fan and 4 flush mount ceiling fans from them, one of which continued to have an issue. We switched the fan out multiple times (at no additional cost to us, except for the independent installer) before we were able to determine the problem is probably not the fan but the ceiling where it's installed. Even still Blaine offered to make it good for us by swapping the model out to something better suited at no charge. There are so many retailers / contractors who operate from a "buyer beware" perspective, it is truly a pleasure to work with people and a company who stands by their customer! read more

A big mahalo to Christian and Blaine for helping troubleshoot my noisy fan. Their suggestions worked and I am so relieved. Their expertise and awesome customer service is greatly appreciated, these guys really know their products! I definitely will buy my ceiling fans here! read more

I've used Pacific Ceiling Fans for two remodeling projects now and have been very happy with them both times. Unlike the big box stores, they actually know their inventory, respond to your questions in a timely manner, and remember you. They work hard for your business and deserve it. Additionally, their prices are competitive with the big stores too. Do yourself a favor and call these guys up when you're ready for your next fan install. You won't be disappointed. read more

I called Pacific Ceiling Fans right before it was closing because our remote wasn't working. The fellow that answered the phone, walked us through the reboot of the remote and was so patient and professional! We are so glad to have purchased our bedroom and kitchen fans from Pacific Ceiling Fans! Best ceiling fan shop ever! read more

Pacific Ceiling fans has good quality fans. Ask for Christian. He understands the product and easily answered our questions. Make sure you ask about the speed and power of the ceiling fan. And also if the ceiling fan has a remote if you need it. You may pay a little more, but it's worth. Don't buy ceiling fans from home Depot, Lowes, city mill, etc. We bought Hunter brand and it doesn't function. read more

Went there to buy 10 fans. I had the exact info & specs. They said 4 of the fans had to be ordered cause it wasn't in stock. I asked for date when it would arrive. They didn't know. They had no idea!! Could be 2 weeks - 2 months?? What are you kidding me? I assumed the 3 of them that were answering me worked there. I thought I was on Candid Camera. I guess they didn't want to sell fans that day. Bad,Bad customer service!!! I take that back - Customer Service non-existent!! read more

Blaine was awesome. Great product, great price and great service. I went in with ZERO knowledge and can out an expert. I bought 2 fans and will be getting more. read more

Richard helped us with our purchase ~ he was very knowledgeable and personable. I had been here a couple years ago to request a replacement part, but found out that our fan/light (which was already installed when we bought our house) was from a big box store. Remembered their customer service was excellent so we came back to purchase a fan to replace our outdated one. read more

My fiance and I were looking for ceiling fans to install in our condo. I asked my dad for a place to get fans and he suggested this place. I totally trust his judgment because he's in the construction business and quality means everything. He told me to stay away from Home Depot because those fans will break easily and won't last long. So first I went to Pacific Ceiling Fans with my dad to check out the products. First person we talked to was very helpful. He asked very detailed questions so that I could find something that would fit perfectly into our place. After looking at the inventory and getting ideas, I went to talk to my fiance about it. So I came back with my fiance another day. We had a different person this time, but he was also very helpful. I have to say the staff there is awesome. Everyone is friendly and welcoming. We were set on these 3 fans, but we wanted to make sure that everything would fit. Blaine (our salesperson) said to definitely take our time and make sure that it would fit in our condo. So we went back home to make sure all the fans would match and fit perfectly. When we went back Blaine helped us again and gave us great advice regarding remotes and switches for the fans. Also told us the return policy was very relaxed there. If you find out when you get home that the color doesn't match or even if it doesn't fit properly, you can return it as long as you didn't cut the electrical wires. You can even leave it assembled and they are totally fine with that. If the fan motor dies, or need any help at all, he said to just call him or come in. The environment there is very welcoming and helpful. I'm very happy that we gave our business to a local company. We walked out with 3 fans and are very happy with our purchase. read more

Pacific Ceiling Fan excels as with outstanding customer service, communication, product knowledge, pricing, and a very neat store front. In the course of my home renovation and addition, I purchased four fans totaling a couple thousand dollars from Blaine and Richard with superb results. They meet or beat online retailers while providing all the advantages of a brick and mortar store front. Blaine offered sound advice on fan selection, followed up regularly on the shipping process, and stood by the product when there was a manufacturing defect. True professionals and a small business worth emulating. I strongly recommend that you check out his store! read more

Really helpful and easy going. I bought a fan that functions the best and would move the air the most........but really wanted one of the more desirable looking ones that were leaf blades or rattan blades. I cannot believe that they cant make ceiling fans in this day and age that are better looking. The service was wonderful, and the salesman was very informative of his in stock fans. I will definitely be back to buy others for additional rooms in my house! read more

The staff here was extremely helpful and took the time to talk to me about the pros and cons of all the white fans they had in stock. Best of all, the price of the fan I chose was better than any online price! read more

I love Pacific Ceiling fans. I made the wise investment to purchase three god fans from Pacific Ceiling Fans nine years ago. They continue to work and the couple times I needed one of them serviced they helped me get it back to new. By the way do yourself a favor, by a good fan not a cheap fan. You get what you pay for, you want it to move some air invest some money. We saw Blaine today because one of our fans stated to make some noise. He tested it fixed it and sent us home with some new blades! Great service, great people and great products. read more

My husband wanted to window shop for ceiling fans after I have mentioned we will need ceiling fans for our kids next year. That it would be nice to buy it maybe black Friday or even after December when inventory is all high and they'll need to get rid of it. He took me to another place across the parking lot of this store. "Ohhh boy" I thought. Can't afford anything there. And options were very low. Not to mention the lady was so friendly I couldn't get out fast enough. (Not friendly, pushy) so we left. He wanted to go to fabric mart. Then, we saw this store. Wow, fate led us there. We decided to go in and check it out. Staff, SO FRIENDLY that makes you feel at home. Not pushy. Said we were only window shopping. Still, wanted to show us around and options if we ever consider buying. My husband, mister "I want to ask about everything!" Asked what I would say a million questions. Which is very good. But they have a very large selection of modern fans and options that I felt there's no need to look anywhere else. I like their selections better than home depot and lowes to be honest. I decided to buy. After so much time there, and mentioning that I just made it to middle income class. He laughed and gave us a deal. To be honest, it's a little cheaper than the fan we bought that was on sale and military discount at home depot. THAT'S A STEAL!!!! Of course if that's the case. We'll take 2 please!!!! We will be back for it living room fan. FOR SURE!!! I recommend it here cuz not only because it's very decent prices. But they carry a very nice selection as well. I wasn't asked to write a review. They don't even know I have a yelp account. But I feel that they deserve my time of a shout out cuz of customer service and reasonable prices. We came home and priced it. It was the same price. But of course that's mainland price. Not to include shipping. I felt I ripped you off. But thank you very much for the discount. Not to brag. 10% off cuz I think I snugged up to him enough. Lol. I'm kidding. But it's funny to think so. Thank you guys for taking your time on us! See you when we're ready! Aloha and mahalo! read more

Really great service. Once of the fans we bought had a burning smell, took it back. They immediately knew what the problem was and fixed it quickly. Also, we broke one of the glass pieces to the fan. We wanted to buy the replacement from them, but due to the problem with the fan they comped us the part no problem. Great service and products. Definitely get what you pay for at this establishment. I really enjoyed how we put the fan up and it needed no adjustment to the fan blades for balance. read more

These people are great with customer service. One of the 3 fans I purchased from them 10 years ago started going on the fritz. I called them about replacing the fan, and Richard diagnosed the problem as minor, shipped me the new part, and gave me the name of a person who could install it for me. Honestly and expertise! read more

Over a month ago I bought a fan from here and it took me a month to get an electrician to come to install it. Before the electricians even opened the box they could tell it was retapped up and once they got in the box a part of the fan were missing, baggies of the blades (they were scratched up) and other parts were open. After looking at my receipt to bring it back in I realized they didn't give me the extender rod I paid for. Once I drove to the shop (I live on the other side of the island so it was a pain in the butt to go back out there) the pushy sales man tried to just give me a new part but I wanted a whole new fan box that had not been opened. I had him open that box and all the parts were tightly sealed up how they should be. When I told him I never received the rod he told me "you should really check your receipt before you leave the store!" I'm sorry, I don't know anything about fans (thats your job) and didn't know if the rod was in the box or not. Your sales man should of checked our almost $400 receipt to make sure he gave us everything we paid for. Especially after I had verbally asked the first salesman "Do we have everything?" and we were assured twice "yes, you're good to go." I understand people make mistakes, we're all human but this wasn't ordering a burger from McDonalds, these fans are expensive! The thing that bothers me the most is that there was no "I'm sorry for our error, let me fix that." Only a "you should check your receipt," like them giving me a $300 fan missing parts and not handing me the parts I paid for was my fault! I can't tell you the quality of the fan because it's going to take another couple weeks to get my electrician back.. I personally would of gone with the other fan store in the same parking lot if I would ok known they were going to pull something like this on me. read more

Great experience. Blaine cares about my stupid questions and accommodated my fickle mind changing. Great quality!

We walked into Pacific Fan Shop in Aiea on Saturday, the salesperson was trying to sell us a fan that was in stock, unfortunately the fan we liked was 2 to 3 backordered wait. We needed to replace the one we have had that just stopped working after 25+ years. When we kinda decided on a type we asked to feel the air flow, lets just say it was not cool, so we had asked about installation on backordered one and the salesperson guy gave us a list of installers and he told us we basically you on our own to contact the installer yourselves. I do not know about you but for me before I buy I need some guarantees that I will not be left holding a fan with no installer so I asked him to contact the installer before we pay and he basically stated your on your own! We knew right then, there that message equated to us we were never going to get the kind of service on the product we purchased and God forbid we have an issue with the fan, it basically equated for us give us your money and be on your way.So we left went around the corner to The Fan Shop and was able to buy our fan and the salesperon even set up installation for the same day service, that day Installer Mr. Reyes installed fan and all is well! Very cool and spot on service we deserve! Shop around get what you need great value, great customer service is key to any business.Stay Cool read more

I wanted to commend this business for the great service. I purchased 5 fans and when I discovered that 1 was damaged they delivered a replacement to my home in Kailua on the same day. Christian was very helpful from the moment we arrived in the store. He offered us a great product that met our needs and the performance is also just what we were hoping for. Definitely not buying another ceiling fan from a big box store again. Going back here for my next fans. read more

Pacific Ceiling Fans is Great and their staff are very knowledgeable. One of ceiling fans lights did not work and taking the base to Ceiling Fans they identified the problem a faulty capacitors and quickly replaced the bad item. Now the lights works great! Friendly Service and they take care of customers as if their were their own family in need. Very Highly recommend and problems with ceiling fans to see these guys there the BEST!!!!! read more

We have purchased numerous fans from the folks at Pacific Ceiling Fans. Everyone we work with is professional and knowledgeable. The fans are great quality and they stand behind what they sell. Don't be fooled there is a huge difference between fans at Pacific Ceiling Fan and the ones sold at big box stores. Thank you to Richard and his staff for running a business with such great quality products and unmatched customer service. read more

Very happy I decided to shop here instead of big box store. The quality of their products are the biggest reason to come here. Manager Christian is very knowledgeable and helpful. We were concerned with the moisture in our house and he showed us all the fans that were damp/wet rated and that were right for the size of our rooms. I am not experienced in installing ceiling fans and now that the fans are up and running, I think about all the silly questions I was asking him, but he happily answered them the best he could. You might be able to get slightly cheaper products at HD or Lowes, but they cant beat the quality and service at Pacific Ceiling Fans read more

We bought r replacement fans from here because u can mix and match finishes and light fixture. Great service and knowledgeable. I would strongly suggest that if the fan is giving u problems u call them first. They can probably identify the problem without uninstalling the fan and give easy instructions on what to do to resolve! read more

Great customer service. Our fan's remote stopped controlling the light and fan speed. They talked us through the rest of the remote control on the phone and saved us the drive from Kailua. Mahalo read more

Awesome customer service. Richard was knowledgeable and very patient with answering numerous questions. Huge selection of fans with lots of in stock options. Highly recommended to purchase fans here. All fans have lifetime warranty. read more

Great service and staff always friendly. Park right in front and they will bring out your fan to your vehicle.

Great customer service. Love the life time warranty on the motor. Friendly staff. We went passed their closing time as the sales person made sure we knew how to hook the fans and make sure we're comfortable doing it ourselves. read more

Go online to Amazon and see what you can get with everything included. When I went in they wanted to charge me extra for the light kit and remote control. Exact same fan on Amazon included everything with free shipping to Hawaii and was a few bucks less than what they wanted to charge me just for the fan. If I got light kit and remote control, I would have paid about $130 more than what I got the whole thing for on Amazon. read more

Husband and I checked out this place on our previous landlord's recommendation. We had just moved into a new place with sucky ceiling fans. We really liked the fans at our old place and decided to get the same model for our new place: Patio Pro, which is rated for wet locations, perfect for Hawaii. We were not sure whether to get a remote or not, so we went with one to start out with; we will likely go back to some for the other ones. Customer service was great! Selection was pretty good! We will be back! read more

I just purchased a new ceiling fan and had a fabulous experience here! I'd recommend everyone to go here! Firstly, Christian narrowed down my selection to two fans, after hearing my situation and criteria. Thankfully that made my decision very easy. The staff was available by phone when my contractor had a little challenge installing. They know their stuff! Then, Blaine went above and beyond to get me an additional product I needed. Customer service at it's best!! read more