Home pick up and delivery made service very easy. My wall click works great again! The clock works…read moregreat again. They walked me through the proper winding, setting time and care of this family heirloom.

I called the Clock Gallery to see about getting my wall clock serviced. It had gotten to the point…read morethat it had to be slanted off level to run and it was so sensitive that if you deviated the position a millimeter either way it would stop. Mark stopped by yesterday and after examining the clock told me that honestly these clocks were very sensitive and servicing, in all likelihood would not improve it's performance. He said they were designed to self align with a big swing of the pendulum. He proceeded to do some adjusting for a few minutes and viola, the clock is hanging dead level and running like new. The pendulum which was swinging very weakly is now swinging fully side to side. And, hard to believe, Mark refused any kind of payment stating he was in the area already. I guess you know who I will go to or recommend in the future. Thanks again Mark.

We took in a wall clock for a new movement/hands and they did a great job. It's a small family…read morebusiness who do things right. Very friendly and accommodating. Would highly recommend.

He is very knowledgeable when it comes to clocks and watches and very helpful! He took care of of…read moremy needs in an Honest and trustworthy manner! I would recommend him for your needs!

Greg is amazing! He came to us the day we called - fixed our grandmother clock, taught us what we…read moreneed to know to enjoy our clock. Highly recommend! Quick service and trustworthy.

Had a couple of my antique clocks repaired. Price was not too bad and the work was done right. I…read morehave been using then since Vincent owned it. He I think was the grandfather of Greg, who I believe runs it now. I recommend them.

Friendly folks to do business with. I had a watch repaired. My only experience there.read more

Recently brought a watch in for repair. One of the hands on a smaller face had fallen off…read more I was told that the jeweler would need to evaluate my piece before committing to the repair and got a follow up call that it could be fixed. I was able to pick it up within a few days and walked away happy. Watched looked much better after the repair. Nice staff and they sell other items in store including jewelry and watches.

The music and cuckoo mechanisms in my cuckoo clock stopped working years ago, and I was afraid to…read morehave anyone service it because it's a genuine German Black Forest cuckoo clock and it's precious to me. I looked at Nichols' website and reviews and felt satisfied that I could trust them with this repair. Mark responded quickly, set us up with a service appointment, and came this morning. He treated the clock with amazing care and precision and had it repaired in less than an hour. His price was more than fair, and he encouraged him to call us if any problems came up. Nichols is a family business with several years' experience, and I would 100% recommend them to anyone who needs a clock of any kind serviced.

We inherited an old antique clock from the late 1800s that has been in the family. I had No clue…read morewhere to look but wanted someone who knew old clocks. Came across him and gave a call. Reasonably priced, fixed it just perfect, it was off for a bit and he came back at no charge to fix a small part. Grateful for his service and would highly recommend! Will go for any of my clock needs. Thank you again, so grateful to have an heirloom that was taken care of and can now be enjoyed for our family.

Kind straightfonward, honest. great service and selection. Friendly. Will recommend to anyone…read moreinterested for sales or services. They even allowed me to use the Wi-Fi.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

Heroes!!! My fingers swelled around my rings at the end of my pregnancy and despite trying all the…read moretricks in the book at home, nothing worked to remove them and it was so painful. I walked into JC and right away the staff and jeweler were so friendly and helped me get my eternity bands safely removed in less than 30 minutes and pain free. I had to have some stones removed and the bands cut but it is such a relief! I definitely recommend for your jewelry needs and will revisit the store when I'm ready to have them put back together. They packaged the pieces to keep everything together until we're ready to revisit this.

I highly recommend Jewelry Couture to anyone looking for top-tier service and expert craftsmanship…read more I trusted them with a priceless antique emerald ring inherited from my grandmother, which was a complex repair that other local jewelers simply could not get done. Their master jeweler restored it to pristine condition, and it honestly looks more stunning now than it ever has. The customer service was absolutely stellar, completely putting my mind at ease throughout the entire process. This is the place to go!