Like the majority of reviews, I placed an order and never received it. I ordered brake pads on January 13th. It is now March 16th and I have yet to receive them. I regret not checking the reviews here before giving them my money. The fact that this has been an issue, for so many, for almost a decade is astounding. read more

I want to warn my fellow motorcycle enthusiasts when buying aftermarket parts. If possible avoid "Pacific Coast Cruiser". Their customer service and return policy is off the charts ridiculous. Not to bore all of you, but they would not return an unused part in the same box that they shipped it to me in. They claimed I used the part and I didn't return it in the box they sent it to me in. Which is a complete lie. This is the only recourse I have, to warn others to be careful. By the way, I've never made a post like this in my life. But I don't feel I have any other recourse. read more

Very dishonest cheats and over charges their customers stay away. They have a colorful fraud scheme for Internet orders. The owner of this establishment has a pattern of treating people this way. If you read all of their reviews, they speak for themselves his narrative below also suggests many things at the end of the day. I wish I had never done business with this organization. read more

I ordered parts for a Road Star over two months ago. The only way I can get someone to answer is on the order line and have been told that someone will contact me and should have already several times due to an issue fulfilling their end of the transaction. I called a week ago and let the company know that I want a refund for the parts that were never shipped. I called today to see what is going on with the money not being returned to me for the parts the company never sent me. Still waiting. Will be calling a lawyer to handle this in small claims court soon if it is not resolved. I absolutely do not recommend that anybody shop at this store. So far I am feeling like I got ripped off. Luckily I'm like a pit bull with a bone when I find a bad business problem like this so I will take the time to ensure I get my money back. As of now I feel like the company should be paying me interest to hold my monies. read more

I love shopping on Pacific Coast Cruisers online store. You choose what kind of bike you have and it takes you to that specific store. No need to worry if the part is going to fit because they only display the parts for your bike. It's easy shopping, great customer service and easy check out. Everything that I have ordered came quickly and in perfect condition. What more can you ask for from a store. Thank you P.C.C. I will be shopping here before anywhere else for my bike needs. read more

Pacific Coast Cruisers - Thugstar exhaust purchased from P.C.C. - Motorcycle Repair Near Me - Spokane, Washington

I wanted to thank everyone at PCC! I called to get product knowledge and they were available to answer. I called to get an idea of an item being shipped and they were available to answer. I appreciate them being available and being able to adapt and overcome a couple of obstacles. I truely appreciate your services! read more

Deserves an award: Worst of the Worst. Lies through his teeth - I mean email - Said order was shipped when it wasn't. Overcharged and underdelivered. Had to keep calling from abroad resulting in huge telephone bill. Word to the wise: stay away from this clown. read more

I ordered a seat in January, followed up in a month to find out a lead time was told next week. another month went by so i messaged them, they told me in a week . another month went by then two. They called and said they were cleaning out old orders and thought maybe I sold my bike and wouldn't send the seat until they heard from me. Its mid July and I have sent numerous e-mails and left messages that I am still waiting for my seat. Crickets Chirping.........no seat, no service and no response. I'm not sure if they are an actual business. read more

Warning, don't use Pacific Coast Star in Spokan, Washington for nothing. For diamond cut spokes and getting the hubs chromed the offer 6-8 week turnaround. It's bogus. I shipped the front and back wheels for my road star the first week of June 2022 after two months I contacted them and was given excuses. After three months I was still giving excuses after four months and five months I still got excuses and I started threatening with a lawsuit attorney general Better Business Bureau and websites. I was told I would get them shortly basically the first part of November 2022+ a little bit of a discount for my inconvenience. They were delivered right before Thanksgiving six months. They didn't even polish my wheels. Whatever they did in the heat treatment chemical bath to clean the hubs, basically somehow distorted them and I had to etch the inside of the wheel bearing sets in the hub for the bearings to stay in. The brand new bearings that came from Yamaha would fall out. Couldn't get my rotors on the front wheel. The crown was so heavy that I had to grind and fall out the inside of the rotor. The hub is warped. Also, my brand new rotors immediately went warped and any amount of pinging them to get them straight didn't work. I proceeded to file the chrome off of the hub and the lip. The rotor sits around in the front wheel and still could not get the rotors to warp. So I've added myself to the list of dissatisfied and pissed off. Customers don't use these people it's not worth the hassle and being without your motorcycle for six months. Hopefully the admin's don't find this inappropriate for this site but it is a fact don't use Pacific coast star, you will regret it. I had to give them one star to post this. Hopefully people see it and don't use these people. They will screw you. They also promised me a partial refund for my inconveniencing the time it took to do it, and I got nothing. if I could get my money back for my ass on the piece of shit wheels, I got, I would. read more

Buyers beware very dishonest company one of the worst I've ever dealt with. I Purchased, a pair of handlebars from the website I was not sure that the item purchased would fit the bike. So I decided within an hour and called the customer service department. Upon speaking with customer service Greg, it was confirmed that I had purchased the right part. I waited seven days to receive the handlebars. I put the handlebars on the bike inside the clamps, and they clearly did not fit. I immediately call the company. Spoke with Greg again and he said that it was the part ordered would not fit my motorcycle.? I was very specific with the bike model & year during our first conversation on the initial first order. The service department gave me the right part number, and said to return directions are on the website. I gave trusted this Company I and just figured that he made a mistake on the initial order ,so I mediately ordered the correct part number for my bike. I called back once again after reading the directions from their website stating that I needed preapproval return the bars but did not fit. Keep in mind. I had already paid for two sets of bars the first set of bars that did not fit. I was given the wrong information for and I had paid for the brand new bars. I immediately called the service department, and the individual says leave me a note attached with the name attention. I followed the directions that were given to me. I called them in seven days, and I'm told that they received my return, and that a refund will be issued back to me. Four days past since this conversation, I called him again and asked him when can I receive my refund. I speak to an individual that tells me that I damaged the return parts ?? Four days prior to me confirming that they had received it. I was told that it was OK and I would receive a refund. I spoke with customer service and was informed that I would not receive a refund and that my only option would be for me to pay for shipping again to receive a part that I did not damage ....at my expense again! This individual also went on to say that the person that I have been dealing with was no longer working for the company during this whole process! Their customer service representative had given me the wrong part ...... approved my return.... and approved my refund upon his inspection of the return part. I asked to speak to the owner. The owner was very agitated and angry, stating that I had damage the return item the owner was not willing to work with me at all, considering the circumstances. I had to eat the entire purchase of the returned item, and I also bought another set of handlebars !!!!!! he offered no solution other than it was my fault you've got to be kidding me from your business rating I should've known better because it appears that they perform half of everything wrong and very little right terrible in accurate customer service. they admitted to No wrong being done none of their part. read more

I tried ordering parts from this monkey show twice. The first time was to buy cams for my Vstar 1100. I ordered the cams online through their website and waited..... I didn't receive an invoice after a week so I sent them an email and asked for an order status.. After 2 weeks of no reply I sent another email. 2 more weeks and still no reply. I called them on the phone twice a week for 3 weeks and left messages but never did hear back from them. I never did get my cams but I wasn't billed for them either. The second time, I ordered some triple trees through ebay. The ad said they had sold 10 and there were still 3 available so I paid by paypal right away. The next day I received a paypal invoice for an increased shipping charge. No biggie.. paid it right away. And then 4 weeks of nothing. I sent a couple emails asking for shipping info and all were ignored. In the end I had to ask ebay to step in and refund my money. Through it all I had ZERO response to any of my emails or phone messages. I'm left with the feeling that customers mean absolutely nothing to this company and they could care less if they have your business or not. If you are thinking of doing business here, I would strongly advise you to not waste your time. Andy Johnson read more

If I could give 0 I would. I ordered a seat on 7/5/17 and followed up the following monday with a call and was told thursday the 13th would not be an issue and here it is on 07/21/17 and the seat still is not here. The owner then responded in text after i wanted to cancel the order that I should be a better customer and wait longer. This is a crazy statement, if I pay you for an item or a service then I have the right to ask for a time line as to when it will arrive period. IF you will look the reviews on the this place are horrible on the blogs and I will make it my personal mission to make sure everyone I know hears about this. I am filing with the BBB as soon as the the order does arrive. Customer service goes a long way. read more

Sent my gas-tank on March 7th for a stretch, rust-proofing liner, and pop top gas cap. Also ordered a air kit, pipes, and forward controls. One month later, I didn't get the air kit and I canceled that order. It took one more month until I got a refund. As of May 14th, NOTHING was done to the tank. The week before that I asked for a commitment for completion. I was told I couldn't get that commitment and maybe I should just take the tank back. I said sure, then they made me wait for 4 more days until the tank was sent back at my expense. When I asked if Greg (the guy I seemingly spoke to weekly) if he thought it was ethical after not getting ANYTHING done on my tank, to charge me for shipping. He said "yes, that is ethical". But not before mentioning that he should have sent back the tank COD to avoid my dispute. I didn't intend to dispute the charge, I actually WANT him to live with my $50 and his vision of ethics. By the way, I bought $1200 worth of other parts and wish I could somehow send that back too. Good luck to anyone else trying to do business with Pacific Coast Star read more

Fast delivery and great customer service. Greg was really helpful when I called and answered all the question I had before I placed my order. read more

Ordered pipes on November 29th. Today is January 5th still no pipes. Called multiple times during that time and was always told they are shipping out that week and still nothing. When I call it seems like they aren't to worried about it. read more

I have had my Yamaha raider for 10 years . I have bought a raceing clutch, pressure plates, stainless cables, performance gear of all types. I could not be more pleased with their performance as a company. If they don't have it they will find it. If 10 years of doing business with you does not reflect pleased what would ! read more

Ordered a Memphis Shades windshield for my Victory Jackpot, and got a great price, and free shipping. Product arrived very well packed. I emailed them with a question a day after it arrived, and they replied within a couple of hours. Very pleased, and I highly recommend them. read more