Mike from New Day Solar responded quickly to my inquiry and helped me navigate SolarEdge access so…read morehe could diagnose the issue remotely before sending a tech out. He quickly identified the inverter problem, handled the warranty replacement, and had a technician scheduled immediately after. Justin, the technician, was excellent -- friendly, communicative, and informative throughout the process. The inverter was replaced, the old unit removed, and everything was back up and running within a few hours. Pricing was fair compared to competitors, and the overall service was top shelf. I'll definitely be using them moving forward for any home solar needs.

Terrific customer service, work speed and communication throughout the process. They serviced my…read morehome in Eastlake. Very happy with the outcome!

Long time OC Solar customer here since 2019. I have 50 panels, a battery and two inverters all…read moreinstalled and supported by OC Solar. I ran into an issue where my LG Battery stopped working with the SolarEdge inverter. I am so thankful to Austin at OC Solar and the field techs who worked through the complex remediation efforts to get the system working again despite the poor support from SolarEdge. Austin kept in touch with me frequently and was phenomenal throughout the entire incident. That is why I highly recommend working with OC Solar. They are there for you even years after the setup to ensure my investment savings are maximized making it a great value. Keep up the awesome work OC Solar team!

After I posted this review, the general manager Mel called me to ask what she could do to correct…read morethe problem as she has addressed the problem with the rep and asked if she could send another tech out to check the problem. I asked if she would. She sent another tech who found the trouble and repaired it at no cost. My system is now working beautifully. She then had her other manager call to ensure that all was now ok which I truly appreciated as it is so rare these days. Thanks again ladies for the attention to the matter and the quick fix.

After a new roof, solar and subpanel were installed there were a couple of corrective items called…read moreout by inspection, not Underlines fault just corrective..Marie (Project Mgr/Coordinator) was on top of getting everything corrected in a timely manner, Instrumental in the hands on corrections was Fredy, who performed the corrective actions in a timely and professional manner each with expertise requiring the knowledge and execution of multiple crafts. Kudos, a Job WELL Done.. Also Great Work by James and Paco(?)... Rating between 4 and 5...SO 5 (FIVE)

My SolarEdge inverter not communicating after power outage. Michael from UEC came out and fixed my…read moreproblem in 20 min. Excellent service, arrived on time, courteous and very knowledgeable.

I have been trying to get on their schedule for two months just to get a warranty-covered inverter…read moreinstalled. They do NOT communicate well. They have been stringing me along and have told me four different times that they would be here "tomorrow" or put me on the schedule "next week". Then all communication stops. They don't answer calls or text messages. They gave me an installation price of $1500. Since I received a Dunning letter from the manufacturer to charge me for the old inverter that hasn't been returned, I tried to find another company to do the installation. They will be doing it at a cost of $399-649. Bottom line, Solar Going Up is completely unreliable and overcharges!

Let me start by saying I chose this company because they were $5000 cheaper than other quotes. If I…read morewould've known how the experience would have gone I would've paid $10,000 more.... 1. From the beginning, there was lack of communication, No information shared, like when panels would be installed, when permits would be cleared, and when the system was actually turned on, we were left in the dark the whole time. We asked them to let us know when workers would be coming over so that we could put our dogs inside they never told us anytime someone was coming over . On one incident my dogs were let out! Thankfully my neighbors helped get them back in.. 2. I was never told what side of the roof my panels would actually be installed on. I assume they would be on the front of my house because I have a giant oak tree in the back that shades the roof through most of the day. Of course the panels were installed on the back of my house under the shaded oak tree. They told me they would trim the tree. that never happened.. 3. This one is probably the worst one of all. My panels have been on my roof almost 2 years now, the new roof mind you.. that I needed to have before they could install my panels. it leaks every time it's rains. we have contacted Solar Going Up several times they sent one person out a year ago he added caulking around some of the penetrations, but it was obviously not a fix. my roof continues to leak every time it rains And Solar Going Up has not responded and has done nothing about this. I would not recommend this company to anyone considering getting solar

Extremely happy with this company. No nonsense quote after an honest inspection. Work is…read moreincredibly clean, quick on the work and cleaned up perfectly before leaving. Even gave me some tips on some roof repair that needs to be done. Do not hesitate, there is truly no other company out there for this type of work with this much care and integrity.

I've been trying to 'work' with this company since March 24 of this year. They came onsite, did…read moresome troubleshooting then just decided to ghost me. They respond to my questions with 'Larry said he will check on it today.' and 'I just text him that you are asking for an update' but they never follow through. How long does it take to get an update? It's been 1 month since their last message and there's been nothing since. Clearly this company needs to get serious about their customer service. I'm not going to continue chasing after these guys for service. Earlier this year they received several positive reviews, then there's a drop off. Someone recently left a similar review about them earlier this month, so perhaps this company is heading down a bad path. Often times when researching companies, I prefer to start with the negative reviews then move onto the positive ones. The negative reviews at times gives more useful information than a fluffy, positive review would. You can choose to roll the dice with these guys or go with a company that's responsive and true to their words. I've gone with another company.

Sales guy lied about everything. Told me the monthly price would be one thing and did a bunch of…read morefancy math and circled my monthly payment on his notebook paper. So charming and nice and easy to reach. What a NICE guy he was. Then the install company did the installation and I received an amendment to sign. The real price is over twice what I was told. And of course I hadn't recorded the entire conversation like I should have. So now I'm stuck paying $200 a month for solar electric when my regular electric bill was only $85. I thought I was doing something good for the planet and pay a few bucks more per month. Instead I was lied to by the sales guy and given the run around by the financing company (GoodLeap) and the install company (Freedom Forever) as they both kept telling me to contact the sales guy to discuss. Of course he ghosted me and now I'm screwed. Do NOT do business with these lying theives.

This was the only company that actually returned our calls. Unfortunately, now we know why…read more We had our panels installed in November, then had to wait weeks to get the inspection done. They then turned us on and a few weeks later, noticed that the system was not working correctly. They came out and did a "fix" and we assumed everything was good. Yesterday we discovered that we are drawing power every day and that our panels are producing next to nothing. When we contracted the monitoring company, they said there was a long standing problem with the converter (with out really explaining what the problem was). We had to reach out to Solar Pros and Rich was rather abrupt with us, telling us throwing out technical terms he did not understand would not fix the problem. Wow. This guy has the company but does not understand the system?!!?!! Dale, a tech reached out this morning to find out if he can come out on Friday to try to fix the problem. I'm just stunned that they made changes but then never checked back to see if the changes worked (we've only been producing .2KW during a day). Evidently, we are responsible for monitoring the system. I too went back and read the paperwork in more depth and regret signing a great deal of it. Buyer beware!

Best trustworthy solar provider in the inland valley. Greg…read moreRecommended the best system for my needs and my home. I am so grateful and I highly recommend Solargraham for all your solar needs.

I had a great experience working with Greg at SolarGraham to diagnose and replace a faulty solar…read moreinverter at my home. He showed up right on time and carefully troubleshot the system instead of jumping straight to replacing parts. He walked me through what he was seeing and ultimately helped me replace the inverter with a Tesla unit. The whole process felt thoughtful and professional. I also had an absurd amount of questions about solar systems and electricity in general, and Greg patiently answered every single one. He never once made me feel like I was bothering him, and the conversations felt genuine and human -- which is something you don't always get when dealing with contractors. While he was on the roof working on the system, he even noticed a couple cracked shingles and took the time to fix them. That kind of attention to detail and willingness to help really stood out. Anyone dealing with solar in California knows it can be difficult to find someone who is both knowledgeable and trustworthy when something goes wrong. Greg was honest, extremely knowledgeable, and very reasonable with his pricing. If you need help diagnosing solar issues or replacing an inverter, I would absolutely recommend Greg at SolarGraham.

Just wanted to share our experience since going solar last year. After meeting with John Grande in…read morelate 2020 we decided to go with Canyon Lake. He was referred to us through a friend who was one of their customers. He took the time to answer our questions regarding the installation and operation as well as how many panels it would take to meet our needs. Since that initial meeting John has continued to meet with us every few months to see that our energy demands are being met. It has also reduced our yearly energy bills. We're glad we made the decision to go solar.

I was tired of very high electricity bills so John came over and gave me a quote answered all of my…read morequestions And concerns Did not feel obligated I love the fact that he told me to think about it and sleep on it didn't feel rushed to get solar at the end it was the best decision thank you John for helping me I highly recommend Canyon Lake solar.

Review Update: After…read moremy initial review, Eric (the sales rep) and Matt (the owner) of Sunline personally reached out to me and was apologetic about the situation. They sent Travis out promptly, who is their electrician where he found that the issue was resolved by replacing a faulty 40-amp breaker that was intermittently providing the necessary voltage, even though measurements initially appear correct. While the breaker issue caused real inconvenience and unexpected costs on my end, the owner was responsive and showed willingness to smooth things over to work toward a resolution. I also want to highlight that the panel upgrade and solar/battery installation itself was clean and well done. The workmanship that Eddie, Manny, Christian and Jamie performed had overall met my expectations, and once the issue was identified, Sunline did step in to correct it. No project is perfect, but how a company responds when problems arise matters a lot. In this case, Sunline's owner and Eric was engaged, responsive, and made a sincere effort to make things right. As an engineer, and after witnessing the symptoms and corrective actions firsthand, I believe the breaker issue was likely a manufacturing defect, and it was unfortunate that it occurred during the holidays. That said, based on how Sunline handled the situation, the overall quality of their work, and the value they offer, I would recommend them and plan to continue using them for future needs.

We recently had our Flat Roof, Shingled Roofs and Solar redone. After receiving many quotes, the…read morechoice was obvious, and we went with Sunline Energy because they do both re-roofs, solar and more. They are also one of the only installers in San Diego who use Enphase systems (Inverters/Batteries) as well as other top brands. Their roof and solar warranty can't be beaten. Great pricing, great value and great service. These guys do it all! We live in a 5-unit condo with no active HOA, so this brought up some unique challenges, but with the help of Chris Brown in Sales and Carance Wu in Accounting department we were able to be accommodated by allowing us to have separate payments for the 5 units which made things extremely easier for us as separate homeowners with no active HOA. Chris Brown, our main sales/service contact, was always there to answer all our questions about the re-roof and the new solar. He did an excellent job making sure we were well taken care of. He was there every step of the way for both the roofing projects and the solar and helped ensure their success. Erin Steinhardt, Roofing & PV Project Manager, was helpful during our re-roof project. She went above and beyond taking care of our needs. Daniel Chavez did a great job keeping things together as well. The roofing team was very professional, very friendly and they did a great job on the roof. I was very impressed with their skill in removing the damaged Fascia on our eves by removing the gutters, reinstalling the new wood Fascia and reusing the same gutters. Alex Guerra was our main contact solar and was there to answer any questions we had. Onsite, Team leader Henry and his team did an excellent job removing the previous solar and installing the new Enphase / Hyundai solar system. His team was extremely knowledgeable, very professional and very friendly. They answered all my questions and allowed me to be part of the design process from the galvanized steel piping location, quick shutoff switch and the battery location I was able to achieve the best final results possible for my unique situation. If you ever need a re-roof and new solar, Sunline Energy is by far the best.

Update for my review with OC - Savannah from customer service reached out regarding my experience…read moreand expressed regret over how things went and changes were actively happening at the company. She offered a free panel cleaning, which she set up internally and had their team come out this past Friday without issue. Since the cleaning the panels have been much better performing especially after these past few weeks of misting and rain, about 25% higher output. I didn't think much of it but I get now it's worth doing to get the most out of the panels. Overall a very good response and experience with OC specifically for this issue. I feel that they do want to stand out from the crowd and responding proactively to feedback gives me more confidence they'll take care of issues as they hear about them.

OC Solar was fantastic from start to finish. They got me a proposal quickly, were transparent…read morethroughout the process, communicated consistently, and their online portal made everything easy to track. Every person who came out was professional and respectful. What really set them apart was handling both our full roof replacement and solar installation together. I didn't want a roofing company and solar company pointing fingers at each other down the road -- OC Solar eliminates that headache entirely. Their pricing was competitive, and their substantial warranty sealed the deal. Highly recommend them if you're considering solar!