Just wanted to give ULTRA HIGH MARKS to Dr. Lance Chapman & his PA, Aubrey. They caught an early MELANOMA on my arm & Dr. Chapman did the excision with super CLEAR MARGINS...effectively saving my LIFE! SO GRATEFUL to them! Dr. Chapman is not only a great doctor, but seems to understand the immense psychological ANGST that can come with a diagnosis of CANCER. He was incredibly reassuring, thoughtful, caring and comforting through the entire process. I am thankful my primary care doctor referred him to me. One caveat...'insurance issues'. There doesn't seem to be any access to the one person in charge of insurance matters. I have never been granted a phone call with him. It was initially a constant battle trying to figure out if my insurance will cover certain procedures. They seemed, initially, to want to pass off that responsibility to ME to find out. I've been in constant contact with my insurance provider and they seem confused that this office wants ME to call my insurance provider to ask these questions. It is generally the OFFICE of the service provider that figures out IF insurances will pay for procedures and relay that information to the patients. So you may encounter insurance issues in the beginning. This is my only 'beef' with this office. These issues seem to now be resolved but it was a headache in the beginning & after all that, the front office staff are very kind & very helpful. read more

This business gets a low rating because of billing Twice they double-charged my credit card, and required me to send them copies of my statement and all sorts of other info -- and this was their mistake. Even after I've paid, they sent out multiple additional bills for the same service. Finally, you can only talk to their billing department in the morning -- the derm office closes for lunch at noon and their billing department closes at 1:30 PST (4:30 EST). A billing department that makes so many mistakes should be more accessible to patients trying to correct these mistakes. read more

8/20/25, My second time here at this newer location for a couple minor skin pimples, the dermatologist took care of both, dermatologists here are wonderful, staff is friendly and professional, the back offices are clean, well maintained and equipped for patients so I have no complaints about the staff nor the offices. The only real complaint that I have about this place is that the overhead music speakers in front lobby waiting area is so very loud that I literally have to go get my ear plugs out of my car to plug up my ears while waiting to be called in. I can't even see how the girls who work there in the front reception desk can stand working all day long with such loud blasting music from the speakers, it is so annoying and loud that I can't even hear myself think. I guess because the desk staff employees are all under age 30 that they don't mind the loud music speakers, but if they are exposed for too long the loud disables they will lose their hearing before they reach age 60. They will need to wear hearing aids in both ears. If I had to work here in the front lobby desk, I wouldn't last a day before I quit the job due to the loud music and loud voices around the front desk. Just remember to bring your ear plugs if you want to sit and relax in the lobby while you wait to be called. I would give this location a 5-star if it were low music and peaceful in the lobby waiting room. read more

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I switched dermatology offices to pacific derm. It's out of the way but after seeing Dr. Aubrie I knew I wanted to make this my new office. She was so patient, informative and answered all of my questions without making me feel rushed. I then did a procedure with Dr. Lance and he was amazing! Walked me through everything and was so kind. The only bad experience I had was with one of the front desk girl who does the scheduling, ofie. Both times that I went she Mixed up my appointment dates twice even though I was telling her the date was wrong. And had such a dry rude approach. read more

Avoid Aubrey Jones. She is completely incompetent. Told my husband a growth on his face was nothing, but said would do the biopsy anyways. Came back positive basal cell cancer. My husband went back a year later to get a different growth on his face looked at (doctor he made appointment with left early for the day) so Aubrey walked in. Told him that the growth was benign. She did it AGAIN. Without any biopsy. Why make a statement like that knowing his history. I called her out and she was so arrogant and rude. I'm glad I was able to call her out in person. Someone this immature and irresponsible should not be in this field. Period. read more

This place is amazing I had a spot that turned out to be cancer they took care of me right away amazing staff and doctors

They called and left a voicemail telling me they decided to cancel my appointment, the day before. They said it was because of my insurance, but I called the day prior to let them know I wasn't going to use insurance and would pay out of pocket. thanks a lot. read more

Made a New Patient apt. online for my child since he has a growth in the back of his head. Did all necessary online paperwork. Was called the day before his apt that they needed to cancel and reschedule because they don't take any new patients after 2:50pm. His apt. was for 3pm, which was an available time slot online. I commented, "ten minutes? The Dr. can not accommodate a confirmed apt ten minutes later?" Their response was "absolutely not." A Dr. that is so concerned over ten minutes that they can not see a new pt with a medical concern is not the type of Dr. I want treating my kids. And I'll bet if I showed up for a 2:50pm apt, I'd be waiting in the lobby or patient room about 15 minutes or more anyway. read more

I recently took my elderly father to Pacific Dermatology on Seal Beach Blvd for the first time & we were impressed with the very caring staff & thoroughness of the doctor. Also the offices, equipment & facilities are modern & very nice as well. All in all, a pleasant & professional experience. read more

Absolutely terrible customer service. It is not worth coming here at all unless you want to wait an hour or never be able to reach anyone via the phone call. I saw two different doctors here and both of them were extremely uncaring. They came in for 2 minutes and left quickly- barely discussing the issues I had read more

Colleen, Kellina (kp) Diamond, Lillie ( I think it's lilli) are always so kind, attentive and quick to help! Whether you need to reach the doctor for a question you forgot to ask during the visit, need to schedule an appointment or whatever may be they got you taken care of! All smiles and good vibes when you get to the front desk to check in! Of course Dr. H is great! Been with her for years! She patient, kind, smart and stylish too! read more

Went for a complicated condition was told 3 $60 appointments later they could do nothing for me and I should go to UCLA. Don't waste your time if you have a more complicated case, they will not make an effort to help. I have never had a Dr tell me they could not help me and I hope to never have this happen to me again. read more

Receptionists are rude over the phone and in person, very impatient.. when attempting to refill one of medications through cvs, the prescribing doctor never responded back and I ran out of medication. They wouldn't refill or get in touch with my pharmacy unless I paid another $60 for an exam... In regards to the actual exam, the doctor barely took a look at my skin and just gave me a handful of sample retinoids that were expiring soon? Overall I would say this establishment is a bit unprofessional and the receptionists give mean girl energy.. read more

LOVE the brand NEW facility on Seal Beach Blvd. in Seal Beach. Everyone is so helpful & pleasant. The doctors don't rush you & truly want to help. Thanks everyone I will be back. read more

Came here to see a derm for a growth I had and Aubrey was AMAZING!!!!! She goes into detail with everything and really takes her time to explain things. I even expressed my other concerns being derm related and she answered all of my questions. I was so happy with the service here. My previous experience at another derm (diff location/diff Dr) was just terrible. And I just love Pacific Dermatology! Clerical staff is amazing and easy to reach and make booking appts very easy. 10/10 recommend read more

Aubrey the dermatologist was incredibly nice , and a great listener. She was concerned about my acne and we both agreed on accutane.

Given that my biological father died of melanoma and I have many pre-cancerous growths all over my body, I have worked with several different dermatologists over the past 30+ years. Some were good, some not so good. Dr. Chapman is far and away the BEST DERMATOLOGIST I have ever worked with, bar none. His thoroughness and attention to detail are superlative. He is passionate and conscientious about the care that he provides to his patents. He is a skilled surgeon. His professionalism, communication, and bedside manner are extraordinary. Dr. Chapman is the consummate physician and nothing I write here could possibly convey the depth of my esteem, respect, and appreciation for his medical care. read more

I've seen Dr. Lazzaro a few times and really liked her. She listens and is thorough. Unfortunately she no longer accepts my insurance. I have a secondary insurance thorough my husband's company, so I called to see if their office can take it. Daisy at the front desk was extremely unhelpful; she said if I didn't know if it was an HMO or PPO then she couldn't help me. I tried asking if I could give her my group number, ID number, or any other info so help check and she said I needed to call my insurance. Thanks for nothing. read more

We like Aubrey! She knows exactly what to do without saying too much. All action with excellent results. Thank you Aubrey! Highly recommend for all your derm needs. read more

Both the Seal Beach office and the Long Beach office on 2nd Street are pleasant to interact with: Easy to make appointments, greets clients when they enter. I go every 6-12 months for a skin check. Each time the two PA's that have checked have been thorough and kind. I have had a several biopsies taken by either the PA or by Dr. Campbell. I also had a couple of MOHS procedures. Very supportive and professional. I'm very glad they are on top of my skin situation! Thank you. read more

Dr. Chapman and his staff are wonderful and so professional! I have been going here for over a year now and each time I come I am more and more pleased with Dr. Chapman And his staff. Dr Chapman is extremely friendly and very efficient. He explains each step of the way. Dr. Chapman and his staff makes you feel as you are apart of their family. I travel all the way from Torrance which is over 36 miles because of his work he has that magical touch. The office is extremely clean and cozy. Rosely is an Angel she always takes care of setting up my appointment and when there is a cancellation she will call me to see if I want to come in at an earlier date. She welcomes me with a big smile each and every time I come in. She's extremely friendly. I highly recommend Dr. Chapman!! read more

I have been going to Dr. Chapman for over a year. He has done MOHS surgery on my forehead that went extremely well with minimum pain He is very personable and thorough. I highly recommend him. read more

This review is based solely on Rosalee. I'm a patient at a sister office in another city so I've never been to this particular office. At the other office, I had a small procedure done and prescription written for an ongoing condition. Went to the pharmacy and no prescription. Called back to the office no answer. Waited 30 minutes and checked back in with the pharmacy and still nothing. Walked next door to the other pharmacy just in case and nothing there either. Called back to the office and no answer again. Called back to each extension and nothing. Drove to a nearby pharmacy to triple check and nothing there either. Called back to the office and this time the phones have been turned off and the office is now closed. I leave a message with their system expecting a call back in the morning. Nothing from anyone. Called back today MULTIPLE times (10x) and still unable to get ahold of anyone there. Show up in person and finally get instructions on care of wound, condition and a note saying the prescription was pushed through. Show up at the pharmacy and....still nothing. Call back and......nothing. Desperate for any sort of help, I call this office and speak with Rosalee. She tries to help me out by calling my office and she is unable to get ahold of anyone there either on any extension. She takes my information down and tells me she will leave a message for my office. I jump back in my car and start heading back to my office when I get a call - it's Rosalee. She tells me she was able to get someone from her office to push through what was needed for the pharmacy and that my prescription should be ready. For her to follow through with helping someone who isn't even a patient at her office is just astounding. Rosalee absolutely deserves every bit of praise for her compassion! A+ for Professionalism. A+++ for being a great human being. Thanks Rosalee!!! read more

Dr. Chapman is seriously the best!!! I have been getting my lip fillers from him for about 2 years now and he is the only one I trust or will go to for my fillers! His staff rosely, Mindy and Michelle are the sweetest and most professional ladies ever. My experience every time I go is amazing!! Dr. Chapman makes the whole process so easy and smooth. Thank you Dr. Chapman, Rosely, Mindy and Michelle y'all are amazing!! read more

Dr Lazarro is kind, gentle and thorough in her examinations. I have had peels and regular checkups with her, and she's great with both. The office is very clean and everyone practices distance protocols. The staff is friendly and the office is well run. Highly recommend. This review was based on my most recent visit of 6/10/21. read more

The business manager called and rectify the situation. "A" for attempt to correct. Everyone falters fee want to correct. So the ethics are in place. read more

Had my first visit today with Dr. Lance Chapman, and was so impressed with his professionalism, friendliness and efficient treatment options. He listened to my questions, and promptly addressed and took care of my issues. I have been looking for a good dermatologist, and super glad today, I found a great one, that I will continue seeing ! read more

I got some medication, Rinvoq, that helps with my dermatitis, eczema, arthritis in my hands and knees, and my ankylosing spondylitis. Thanks PA Kate! read more

I received a call from the regional manager and she was amazing and took care of my issues booked me with another dr and checked in on me before and after to make sure I felt comfortable. She also took care of the cost of the 2nd appt since I did not get any service from the first I paid for and my insurance was billed for. read more

I went to Pacific Dermatology for some spots I needed to have checked. I ended up with 4 spots that required surgery. I have had Mohs surgery with some of the best surgeons but Dr. Lance Chapman was the best so far. He is very upbeat and caring. His skills were the best I have ever seen. He was very thorough and an expert at the repair; it's only been two weeks and my face looks amazing. One was a large spot and he preformed a miracle. I'm so glad I found Dr. Chapman and his office staff. read more

Extremely disappointed in the service I just experienced via telephone call to the office. Spoke with elder lady with an accent i believe her name was irena. I explained i had cancelled 2 prior appointments and needed to reschedule, she told me due to my insurance i would need a new referral, makes no sense. I have never been seen there before so why would i need a new one? She said it made no difference to her i could pay cash for all she cared. J explained how she continued to cut me off when i was speaking and she was being very rude and not explaining anything at all simply just stating rude comments that were not helpful. She then said the conversation was over and when i asked for her name she hung up on me. Very wonderful service and what a way to represent your company! read more

Didn't answer phone after calling several times over the span of 2 hours during working Friday hours. Appointment wait was 45 minutes.

The receptionist is a complete bitch!!! Told me i shouldve came before my appt then had me waitin anyways after fillin out paperwork

Dr Chapman is seriously the best! I've always been a nervous person when it comes to medical procedures, but I've had these little skin things on my head for years and in 20 minutes he had everything done. I barely felt a thing, and that was the numbing stuff! I'm so happy I don't have those things anymore. I 1000% recommend! read more

I've had nothing, but a great experience with the staff and Doctor Cynthia Lazzaro, DO. They have been nothing but friendly, inviting, caring and understanding to my needs. They also helped to recommend products that are useful to my skin to prevent as much skin damage. I've been dealing with a facial skin issues for over 6 months and was taking medication from another physician in the Los Alamitos area. Do to this physicians wrap sheet and issues I decided to look else where. I came across Dr. Lazarro in Seal beach and she has been able to get me on the write path in one month and I wish I was recommended to her sooner. If ever in need of any Dermatology please call there office. You will not be disappointed in the care or service. 562-444-8800 Thank you Staff and Dr. Lazzaro Vanessa Wilber read more

If you read my last review which I didn't think I posted it was kind of bad and mean sour and I do think that some of the staff who answer the phones need to have some better protocol with dealing with patients but Dr. Chapman is awesome. I kid you not I just got off the phone with him he called me personally because of the issues that we're having and gave me his email and really really apologized and I knew that he was a good guy and a good doctor and really nice and I think the message just never got to him I've actually had really good experience with The Naples in office and Seal Beach office is just new but for him to call me like that that was really nice and I really appreciate that don't find any doctors will do that! read more

I went to Lance Chapman on 5/18 @ 2pm for Mohs surgery on right temple area and simple incision on left shoulder. No gown was offered. White blouse was ruined by blood. Finished Mohs on temple at 6pm. He told his nurse to pressure bandage me up. Never came back to check on me. Nurse pressure bandaged my entire head including under my chin with my hearing aids and earrings in my ears. When lidocaine wore off about 9pm, I realized what she had done because the pain was getting more and more intense by the hour. By 5am I was in agony from hearing aids pressing into my skull. Went to ER at Los Alamitos hospital where doctor took my blood pressure first thing. It was over 190/? I was told not to worry because once pressure off hearing aids the BP would come down rapidly. No pressure bandage was reapplied. Only simple soft gauze pad with headband type dressing. read more

beware! extreme over charge $800 to freeze off few spots !! rude receptionist staff - saw dr then returned recheck 4 days after and they made loud demand for payment on office visit only few days prior even though i had already paid it online!! they are only focused on over charging over billing !! read more

Spoke to business about this and issue resolved. Spouse's surgery quick, clean and quite successful. My individual experience with the front office is not representative and should be considered an unfortunate exception. read more

I am very impressed with Dr Lance Chapman's staff and his expertise. His staff is very courteous and check in was very easy. I was roomed 10 minutes earlier than my appointment time and not only that office manager is efficient and prepares the procedure tray. After evaluation, Dr Chapman explains the options for treatment. He performed a skin biopsy on my scalp without pain. Next, he explains what I would expect next. He also concluded the visit with an open- ended question for me to share him with other dermatological concerns and he also addresses them right away. Most doctors would defer them for another evaluation or office visit. I also appreciated the appointment reminder and staff call to remind me to bring in the authorization before my appointment. In summary, I am very appreciative of Dr. Chapman's professionalism, thoroughness, thoughtfulness, and friendliness, and his office staff for an awesome hospitality! I will certainly come back to have more laser and treatments with Dr Chapman. Thank you very much! read more